Flat White Kitchen in County Durham - Phone Number, Reservations, Reviews

Great menu, great service and thr best coffee I've had for a long time.

Waited at the door. Stuff inside but they were not so hospitable. Food is nice. But overall it’s not a so good experience.

Worth the wait outside Chose a slice and it had all been sold so settled for the carrot and walnut and it was delicious

An address not to be missed, in the heart of the historic center of Durham. The brunch is delicious (I had a full English breakfast which I will remember for a long time) and the staff are charming. I went back in the afternoon to try the pancakes. A place to recommend.

To clarify, this place is NOT Dog friendly

Thank you for an amazing experience and delicious brunch and cake!

Popped in for late lunch and had Korean chicken pancakes - it was absolutely fabulous. I would 100% go back again!

Food and drink were good, quiet atmosphere in some zones for work with sockets under some tables. Not particularly happy with the service in one interaction as I was interrupted during a video call then being called "rude". The staff could see from behind that I was in an online meeting as I was facing towards the wall with earphones on. It would be completely normal and understandable that they probably did not see that I was in an online meeting but I am not sure if explicitly calling anyone "rude" would be a nice act merely based on a one-off interaction. Was going to explain the situation and apologise for that right after the meeting which happened to be shortly after as I couldn't speak while I was in the meeting but I don't see the need to anymore. Other staff were nice tho so paid the discretionary tip anyways. Ordered racked up to £20 and got kicked out after I finished my food despite several tables on the floor being empty too lol.

Great food and service. Little on the pricier side. But this place is good and is charging for quality. Loved the fried egg on toast.

Fantastic food, one of the best places to eat in the north east. Can get busy so be willing to queue in peak times.

Fantastic food, always go here for coffee and breakfast when I'm in Durham. Haven't tried lunch yet but have heard equally good things.

The place to be ….. no more words needed 🫶

I've visited many times. Food is generally very good, large outdoor queue most days, typically 20 minute wait. Service standard is very mixed

Went in for a quick takeaway coffee. Staff was friendly and clear, and kindly brought my coffee out to me while I waited on the bench outside.

I waited for about 15 mins, which is fine for me. However, after that waiting I got a quit bad table with small chairs 🤨 When I complained about it they gave me worst one!! When I see the food price it is quite high ( fish fingers about £16!!😳) with that quality of table and chairs!?.. they call it atmosphere !!. At the end I haven’t got any food from there.. it is not my kind of place 🙄. (I put one star for food and service cos I haven’t got anything from there).

Paid £6.20 for two takeaway coffees and were asked to wait outside in the rain. Baffling.

We are on a 2 week driving holiday through England and have been missing our Aussie style coffees. Until we found Flat White! Best coffee we’ve had! The cakes were beautiful too.

super cute brunch/lunch place with immaculate comfy vibes (+has vegan options too) highly recommend to drop by if you are in the area ordered: veggie fry, kimchi burger, eggs royale drinks: chai latte taste: 9/10 service: 8/10 vibes: 9/10

The most delicious burger in my life as well as latte. Friendly waitresses,nice atmosphere, excellent location. 10/10

A popular cafe with good food and good service. Expensive for what it is. To be charged £2 for an extra slice of toast seems excessive.

Very good! Fair value for money and a tasty (albeit limited) menu. Seating arrangements are a bit cramped, but not unbearable. Staff and friendly and welcoming.

Worth the wait! Friendly staff, yummy food and a gluten free menu which is fab!

The queue was insanely long when we arrived at around 11.30, we had to wait 20 minutes to get a seat. BUT the food was so delicious that the wait was totally worth it! I recommend the Eggs Florentine as well as the chocolate brownie. The atmosphere is also super cute and the staff are very friendly. Overall it was absolutely worth the 20 minute wait!

Great spot, had the Steak Frites. Would recommend.

Absolutely wonderful and delicious food. The waiter was an absolute pleasure. Joseph made it more special.

Don't be put off by the queue - it was well worth the wait. The quality of the food was excellent and the staff were friendly.

My favourite go to when in Durham. Just the best coffee and the White Mocha is delicious. Great food and the cakes are just amazing. Lovely relaxed atmosphere and the staff and efficient and friendly, nothing is too much trouble. A visit is a must.

I would go a 5 star rating due to how friendly the staff were and the coffee was very tasty. The food was a major let down though, for the price, it (in my opinion) lacks taste. The French toast seemed cheap and the bacon on it tasted very cheap. The ambiance was nice and calm, and the actual sitting area is lovely with nice pictures (artwork) hanging on the walls. I went because it is apparently a very Durham thing to do, but I doubt I will be back.

Had pancakes with bacon, blueberries. Really nice. Not a fan of the business adding service charges though. They should pay their staff more if they don't earn enough.

Brunch with family, the vibe hits different! Decent environment and nice coffee! A spot that you do not wanna miss when you visit to Durham :)

The wait can be quite long, as the place isn't very big and very popular, but I can assure you it's well worth it. The pancakes were delicious, and the flat white is one of the best I've had in the UK, on par with Caravan in London. If you don't have the time, just grab a flat white take away, it's well worth it.

Had a very good lunch there. The staff were very good and very helpful. The food was excellent, just what we wanted at lunchtime. Would definitely recommend it.w

Tiramisu pancakes were amazing!

The food is great, abit over priced but still nice. The service tho is so super bad. And on top of the high prices they try and charge you a service charge! I won't be going again

I’d give 6 stars if possible 😆 Delicious food, gorgeous, aesthetic surroundings and great staff. Entirely un-perturbed by our 3 noisy kids and brilliant, well-timed service. Please open one in Edinburgh! xxxxx

I went there a year ago and the food was different this year. It was so sweet that I couldn't eat it.

Had a lovely lunch here of a burgerless chicken burger - very crispy and flavourful! Plenty of fresh bakes available for next visit - too full to try this time. Decor is exposed brickwork, fairy lights, many plants, very soothing vibes! Only thing is as the restaurant is set in multiple rooms over 3 floors, the staff are a bit scarce to find - though they are attentive when you get one. Still recommend

Excellent food and atmosphere in this cafe.

Unfortunately, we had to stand outside in the rain to be welcomed in but it was worth the wait. Shown to a table upstairs, the food and drinks were outstanding and the service was great despite being towards the end of the day. The staff work so hard running up and down the stairs all day.

Rude and disrespectful girl took our order

The food is great and my favourite dishes are the Eggs Florentine and the Matcha Pancakes. Both are vegetarian friendly as well so would definitely recommend. Atmosphere is amazing even if it's crowded. There's always a queue but sometimes if you're lucky you can walk straight in. My tip is to arrive earlier or go on a day with bad weather. I wasn't a fan of the drinks personally. Coffee was more on the fruity side so they taste a bit sour which is not my favourite - but it's been a while since I tried coffee in the cafe so it might be different now. Matcha latte was disappointing the last time I tried it, it tasted too light and milky/watery. Might be different now considering that the matcha pancakes are great, but I usually avoid getting the drinks nowadays. I'd say Flat White is worth visiting overall - definitely give it a try if there's no queue. If there's a queue, go for other options as the city has a lot of good cafes.

We came for a sunday breakfast. As expected waited for around half an hour. They were welcoming, food was delicious prices were a bit much but I understand with this lines :)

Excellent food. Busy place be prepared for queue. Great staff.

Came on holiday to Durham and we wanted to grab lunch. Unfortunately after 15 minutes of queuing , we had to leave as we were not southern.

A popular café, you can't book a table but don't be put off by the queue outside, it moves quickly and is well worth the wait. Super food, beautifully presented. Friendly and helpful staff in a lovely setting. Highly recommend.

This lovely cafe in the heart of the Durham old town was recommended by a friend and it didn’t disappoint. We had to queue for our table as they don’t take bookings but the wait was worth it. The staff looked after us really well and service was speedy and enthusiastic, would definitely return to sample more of the menu

Food was average at best, seems to rely on the fact it is one of the only places of its kind in Durham. People were made to wait outside (in the rain) for a long time despite there being multiple empty tables inside the entire time we were there. My only suggestion is if you do go, don't wait outside, just walk in and find a table for yourself - there will be one.

Still as good as how i remembered it. Still one of the best brunch in UK!!

Visited with my daughter,l and friends. Lovely food. Best full fry English breakfast I've had in years. Kids loved the pancakes.

The atmosphere is amazing. However, this is the worst latte I've ever had in my life, and I've had a lot of bad lattes. Jesus Christ. I think/hope this is a one time incident and they're generally good. It would be such a shame for a place like this.

Very nice breakfast, coffee, staff and building. All round good experience. Its very popular, even arriving 20 mins after it opened we had to queue for 15 mins for a table. It was worth the wait.

I have been a regular here for over a year and always visit for breakfast. There is nearly always a queue which you queue to the left where the bench is and leave space for people walking past so you are not forcing them in to the road. I visited again December 2023 and it is becoming a common problem that although delicious and earthy the food is being served Luke warm, service is very slow and inattentive and seems to be getting worse at every visit. Coffee is the best in Durham if you are lucky enough to have it hot. I feel a little more disappointed every time I visit.

First visit after many attempts but always been a long queue. Brunch was excellent, service was excellent and coffee excellent. Would highly recommend and will definitely return. We had Korean Chicken pancakes and Sweetcorn fritters and can’t fault anything

I am shooting myself in the foot leaving a review as it’s already so popular and the queue can be quite long ( only downside ..). This place is divine. Second time I come in two weeks. I used to live inAustralia and I have been dying to eat a great breakfast again. This is all I love here, great Matchas, cafes, fresh smoothies, delicious food, cakes. AND the service. Today I was served by Iman, the loveliest waitress, smiley and kind - I was on my own and she really went above and beyond to make my breakfast the best experience.

We loved this place - like so many before us it seems! Such thoughtful staff, interesting surroundings, and well-presented and delicious food. It's probably just as well we don't live in Durham or we'd be eating out there every day! Thank you all and here's to your continuing success.

Nice building, staff, product and conveniences.

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Absolutely one of my favorite brunch and breakfast places in Durham. It is so lovely. There are so many plants on the shelf which are so cute, andand the tablestables are quite clean, the staff are friendly, and efficient, and they have very nice dessert such as pistachio lemon cake slice and their egg Benedict and sandwiches are very tasty as well. However, last time I ordered pancakes here and they put too much jam or syrup, it was too sweet. And this time, the lemon ginger tea was too sour because they put too a whole ginger in it. If the stuff can be more careful when they make food, this place would be perfect.

Visited 27.10.23 Disappointed here. Slow service. Ordered food. Never arrived. Kept chasing. Gave up and ate elsewhere.

Cute little restaurant in the centre of town. I had the pancakes and they were delicious but the portion and a bit too big! Great place to visit but be warned you may have to wait outside.

Popped in for coffee. The place was very popular and the coffee excellent.

Great breakfast, recommend the black pudding especially.

Nice, authentic, packed. Expect waiting time but it is worth it

Fantastic coffee shop doing a variety of meals throughout the day. Very busy as it's often quite a wait to get in, but well worth the wait

Lovely casual cafe for coffee & cake. Never tried the food, however it did look very good. Pleasant staff, clean toilets and it's bigger inside than it looks from outside. There is often a queue outside, it moved pretty quickly.

If you are visiting Durham and want a nice place to have something to eat or just a coffee you won't go far wrong by visiting the Flat White Kitchen, 40 Saddler Street, Durham, DH1 3NU. The best car park to park in is the Prince Bishops Car Park (DH1 3UJ) it's quite reasonable price wise. Go up the steps and you will easily find the way to the Flat White Kitchen on Saddler Street. It is open 9am to 4pm Monday to Saturday and 10am to 4pm on Sundays. There was a ten minute wait for a table but we'll worth the wait. Our order was taken by Amelia who was very professional and friendly. As you would expect the coffees are excellent. If you have a sweet tooth the caramelised banana pancakes with cinnamon cream, candied pecan and house syrup are delicious. The portion is very generous so you wouldn't need anything else. The sweetcorn fritters with avocado, poached eggs, chipotle mayo and bacon (optional) are also excellent. Thank you to all concerned. The bill (including 10% service charge) was £41.80 for two. I was full up until breakfast the following morning. Compliments to the chef and all the lovely staff who all seemed jolly.

Great atmosphere, friendly and helpfull waiters, but waiting time and kitchen is a big problem. The claim of exquisite food is not true, quite unfortunately! A lot of very interesting items in the menue, looks good on photoes too, BUT the actual taste is so-so. I had pancakes with ham and syrup, ham was dry but not crispy, pancakes were more like undercooked English scones, not the plump American, not the sour Russian versions of the pancakes. I'd rather order scones if I knew. Affogato obviously had to wait to be delivered from Italy -icecream melted and coffee became tipid. Very disapoointing, on the verge of disgusting. A friend had something vegetarian, the rice was cold, greyish in colour, unsalted even! Disappointed, they could do more than they actually do! This place is fashionably popular among students. So sometimes there is 10-20 people waiting in the queue. Actually if you come earlier you can avoid that. However, inside you'd have to wait much much longer anyway. Probably because they need more staff? And it would be fine to chat with a friend when you wait, but you often get your food cold. The interrior is very nice. And the atmosphere is very good. And the waitors are very friendly and helpfull every time. But I am not sure I want to come back, there are other better places. Funny enough, every time we leave feeling happy. They might be adding something to the air, some love potions?!

Food and drinks were absolutely amazing - so worth the price. The atmosphere of the cafe was exactly what I needed to suit my needs. So happy I found this place - definitely reccomend.

Nice setting although the perfunctory order to 'turn around and wait outside on the green bench' was a little surprising when there was no-one else waiting and the place was only a third full. Had assumed some familiarity with Antipodean coffee culture given the restaurant name but my request for a long macchiato was met with a blank stare and I was given a cappucino instead - FYI macchiato means 'stained' so caffe macchiato should only have a small amount of steamed milk on top, not half a cup of froth. Asked for the alcohol menu and had to get up and ask for it again after waiting 15 minutes - that gave me the opportunity to collect some salt and pepper as this hadn't been set at the table and these turned out to be very necessary given the flavourless food that arrived. We couldn't finish any of our meals. My wife and I agreed that a tip wasn't indicated but she tells me she accidentally paid one as it was added to the bill without her noticing - a fairly unpleasant tactic I've noticed in the UK on this visit.

Terrible service had us stand outside for 10mins with kids, ignoring us while seating others who came after. We won't be coming again

Lovely little cafe in durham, the place is full of plants and the food looks nice

A truly awesome dining experience! The place is oozing with character and charm with very friendly and helpful staff. Judging by how busy it was, other people must share my opinion. The toilets are a must-see as well!

We decided to go based on the reviews. It was a cool building and the coffee was good (if a little too hot for a flat white). However, the service was curt and arrogant.

Very busy, you sometimes have to queue. Amazing quirky building fabulous coffee and food.

Excellent flat white and delicious selection of cakes. Friendly service and convenient location in Durham City Centre.

Excellent service and atmosphere. The pancakes were delicious. 👌

Great food and helpful service. Slight mix up with our order but it was sorted straight away. Building is good too. Would highly recommend.

Visited in April for my partner’s birthday. We were very surprised to get a table straight away (normally there is a queue out the door). Coffee was of a really high quality – as you’d expect!– and the all day breakfast was delicious too. My partner has a nut allergy and the staff took time to run through allergens and set his mind at ease. Would thoroughly recommend.

Quirky and lovely, great coffee and a good selection for breakfast

Came here for the breakfast. Had a minor problem with the pancake, however the staff handled it very nicely. A really great place to hang out with your loved ones. Absolutely recommend flat white if you are having a day trip in durham!

Simple stop for coffee & cake which was just fine and had by both of us and really hit the spot. Good quality coffee but despite me ordering 'extra hot' it was (or felt to me) to be not as hot as I wanted. It wouldn't stop me revisiting but I would stress my personal preference for EXTRA hot. A good earthy & relaxed atmosphere with attentive service from smart, courteous & articulate staff.

Really good cakes. Recommend visiting.

Outstanding. Full stop. Great cakes, patatas bravas. Pancakes are sensational. Queue. Its worth it

Outstanding. Full stop. Great cakes, patatas bravas. Pancakes are sensational. Queue. Its worth it. Very interesting toilets by Thomas Crapper. Go here. Food or toilets

Great cafe in the heart of Durham. Funky urban vibe, welcoming staff on the door, busy but felt valued. Amazing creamy mushroom tahini on sourdough. Attentive waitress who knew about the food & was clearly interested in the customers experience. Absolute must if you enjoy fresh quality food

Food very nice but the lady in the white blouse I take it she is in charge needs a lesson in how to speak and act to customers , but then again we are not students !!!!!

First time in had to wait big Que heard so much about the place some family have been said it will be good. They where very busy got in seated in Top floor had a good wait then the food arrived I had eggs 🥚 Royal wasn't too bad just warm I have had better also the other dish was full English breakfast 🍳 Which was warm the pot of beans was clay cold asked for them to be reheated came back still clay cold. Told the lovely lady making sure everything was ok told her she said that shouldn't happen we need to Know if things aren't correct She was brilliant .At £14.00 for the breakfast it wants to be right money for most of us is tight. We didn't get charged for that dish which was fare by the flat white to do that so respect for that. Will probably come back at a later date to see if there's an improvement

Really tasty food and great coffee!

First time in Durham and walked past this coffee shop. Got a flat white because of the name. Flat white is very tasty. Lady at the front desk was very rude, but everyone else was very nice.

Amazing coffee shop for anyone looking for great quality and quaint! This place has amazing service with great Flat Whites.

I mean you can tell from the queue just how popular this place is. A perfect place to catch up friends and an absolute must if you’re ever in Durham.

Good food but very expensive and audacious service charge.

A really lovely café perfect for brunch. I always enjoy their pancakes!

Great iced latties today, great and friendly service. Highly recommended if looking for coffee and the cakes looked delicious too!

Good food but high prices! £13 for a veggie breakfast is a bit steep imo. Only for the occasional treat or the wealthy.

Fabulous lunch, worth queuing for half an hour. The food and staff are brilliant here. We were visiting Durham for the weekend. We made three visits to 'Flat White Cafe' (around the corner) and one visit to the restaurant. Thoroughly recommend.

Giving credit where credits is due, the food is good even if incredibly overpriced for the portions. That’s why I am giving two starts instead of one. The service, however, was terrible. The waitress kept zoning out and we had to repeat our order twice. She then forgot to add our discount code to the bill, and took another 10 minutes to come back with the correct bill. On top of that, she added a 10% charge that clearly said discretionary on the bill, which means she tipped herself without even asking and for not a good service whatsoever. I would understand if the restaurant was busy, but it really wasn’t when we were there. There were some free tables and they still made us sit on a table with other people. I guess if someone wants to have a private conversation, they simply can’t. Considering how popular flat white is with students, I was really surprised how bad the service was.

This place is hands down the BEST cafe in all of Durham. Whilst being slightly more expensive than a lot of the others, a lot of cafes are now raising their prices to similar levels whilst not providing any interesting, unique or different takes on the food and just serving mid-tier sandwiches and paninis. Flat White has a really exciting menu and my friend had a sweet chilli sriracha pancake with bacon, whilst I had the sweetcorn fritters with poached eggs, smashed avocado, bacon and aioli mayo. These are some of their newer brunch options and are really interesting and I would definitely recommend sweetcorn fritters, they were filling whilst delicious especially with the very well seasoned mayo and sweetcorn fritters, not too heavy whilst still having a good unique taste.

There are always queues outside this café; however, we thought our 15-minute wait was worth it. Really lovely staff, delicious food, perfect coffee and relaxing interior.

The place is really welcoming and cozy. Is full of wooden old elements, which give the atmosphere more historical, which fits the area around. As well the cappuccino was testy and good serviced. Guys there are really friendly and welcoming even we were there 30 min before closing, they didn’t say something but actually were happy to host us. It was a really good experience which I recommend the place for people whose love to have a good coffee at authentic place