Flames Hinckley in Hinckley and Bosworth

Ordered food on line at 7 pm. App said cooking. Called at 8 pm to ask when food was going to be delivered. Said 45 mins to poss 1 hour. Not good enough. Cancelled order. Always used this place. Not any more.

Gorgeous as always. Will always order Pizza's from here, as they are very nice and the staff are good too. Give them a try and, I hope you enjoy their product as much as I do.

Two nice Pizza's (12 inch) for the price of one. Pleasant delivery guy again. Nice food, good quality. Prefer these to Dominos and Papa Thingies.

I got two 15" pizzas for £23. Dominoes is £23 for one 'large'. These pizzas were much superior and tasted lovely. The delivery chap was pleasant too. I'd get your pizza from here if I were you. 10/10 Recommended.

One pizza was made with Tomato base not bbq like asked for

Excellent service. I will definitely order again.

brought me the wrong sauce though

If i could score 0 i would. Ordered food at 7pm due to be delivered at 7.30 rang at 7.45 said 5 mins 8 oclock comes no food called again said 5 mins its on its way, half past 8 called again said they are just cooking it. I told them to cancel the food and he began shouting at me down the phone that hes busy and it would be out soon. I recommended not to put an estimated 30 minute delivery if its over an hour he clearly wasnt understanding that i didnt want the food after such a wait but he insisted it would be with me in 10 minutes. 9pm came gave up on the food or any hope of my money back. Will never order again.

This has got to be the worst food I’ve ever had I don’t know how they’re still open there going to kill someone if they carry on

No sauces provided with the meal very dry

order arrived very late, the food had obviously been sat somewhere as it wasn't fresh nor was it hot when it arrived.

Good very poor all cold and dry won’t be ordering from here again very disappointing

There was very little food considering the cost of the mixed kebab

Food could have been okay if hot but by the time it got to us was lukewarm at best with soggy lettuce. Chips were undercooked and soggy on the outside with hard spots in the middle, didn't even eat one portion they were that bad. Driver was incredibly rude saying he had tried to call us but although we have checked the number twice no calls were made to my phone or texts. when he did arrive he honked the horn outside rather than ringing the bell and was borderline aggressive with the delivery.

No food delivered. Tried to call, no answer.

Ordered food to be given a delivery time. Food then said it had been delivered, this was queried via app as it had not been delivered. A pushed back delivery time then got given (45 minutes longer than the hour already waited), which again said it had been delivered after the wait time. The shop did not answer the phone and then 25 minutes after the pushed back delivery time, it arrived cold. Also awful quality of food, both the chips and the pizza.

food says it been delivered and we haven't received it

Food was cold, and late! For a second time after ordering from here. Rang up and they hung up. Not worth ordering

Ordered at 8.12 It’s now 21.58 just turned up. Food is cold and packaging damaged and squashed 2 kids under 9 wanted their dinner, had to make food and put bed!

delivered on time, donor meet hard in places, food warm, fries cold, and food all over the box

This place has gone down hill. Will not be back! Very small potions and burnt Naan straight in the bin.

Ordered for delivery . Food was cold, chips were tasteless, cold and resembled cardboard & the burger isn't worth mentioning Won't be going back!!

kebab meat a chips... super yummy!!

absolutely disgusted by the service, it took an hour and a half for my doner wrap to arrive, I was also shouted at and even told to “F off” when i called the place to ask where my food was. I have never been so disgusted with the way i was treated. I would NEVER recommend this place to anyone

very disappointed to find the food left by our front gate in the alleyway, no attempt to ring the door bell which does work

Only the second time in my 47 year have I complained but I have to. The food was cold, the Donna kabab was extremely greasy, still couldn’t finish after dabbing it all with paper towel. The grilled chicken burger was extremely dry and rubbery, also couldn’t finish. The chocolate fudge cake was very nice though but all in all very disappointing. I only treat myself once a month because of my diabetes. I’m very sorry for the restaurant but I cannot recommend at all.

food was fantastic as normal but didn't read the order properly as my partner is Lactose intolerant and wasn't able to eat her burger other than that fantastic food

ordering was easy, delivery was early (which was great for us). Had an issue because an order of fries was missing, however a call to them and they were apologetic and delivered them fairly quickly and they were good and hot.

Where's the food???!! Been waiting for 2 hours.

I ordered food for 745 on a schedule and it turned up at 837 which spoiled our schedule

The grilled chicken wrap is delicious

Kebab cold Chips missing from burger meal

Terrible food today. Crispy and cold burger bun, cold fries. £5.50 for the smallest portion of popcorn chicken that were dry and cold!

My daughter absolutely loves the pizzas from here, and for the bargain price of buying one and getting one free, she says they are better than the bigger known names that do pizza. The nuggetts from here are one of very few places that my son will eat from. Tonight I got myself some chicken kebab meat aswell, was delicious, proper big bits of chicken kebab, not shreds like most. All food was hot and fresh.

Says its been delivered and I'm still waiting I ordered at 17.25 and its now 18.40 still no food This has really delayed my plans for the evening

Never had a problem with these guys - Fair prices and the food has always been good and delivered on time. Best chilli Sauce as well.

Food was cold and inedible, Ordered a bottle of coke and never received this. Food was delivered 30 minutes late. Steer clear of this place.

I ordered for collection and the restaurant gave a collection time of 4:40 however the food wasn't even cooked by the time it was ready it was 4:57 17 minutes past collection time

Food was horrible,stale and cold

Order is wrong, missed things off that I paid for and when it come it was cold.

Never ordering from here again absolutely disgusting food. Kebabs came with only half of pitta bread the mixed kebab had chicken breast inside not kebab chicken, fries and onion rings looked like they had been cooked and left for hours and to top the order off they forgot the pop. Stay clear from this place.

i ordered my food and was told that it would be here between 20.30 and 20.50 it turned up very very late and very very cold. paid full price too not happy

I normally have no issues with this restaurant normally on time and food quilty is normally perfect. tonight's meal however was 45 minutes late (even in heavey traffic to my home from hinckley will take 25 30 minutes max) both kebabs had more grease then meat. Garlic breaded mushrooms >where was the garlic couldn't taste it and normally these nave a drizzle of garlic butter when bitten into the first time in 6 months im disappointed in my meal only item worth eating was the popcorn chicken

All good apart from I ordered chips with cheese and the cheese was missing. Shame as they are a more expensive item.

Delivery driver rude,walking off with food after one knock

Won't be ordering a burger again from this place, to find MOULD on the bottom of my burger bun. Absolutely DISGUSTING. Took one bite, realised my burger smelt funny and seen a dot of MOULD

Cold ?? Only live a mile away ???

Great food and great service. Will be ordering again soon.

Despite only ordering 1 pizza and a garlic bread, the chefs decided to include a second pizza regardless of me not ordering it due to their buy one get one free offer. Much appreciated but I think my fridge contains 60% pizza now 😂

It was an amazing and delicuios meal the service was exlelent too

We had an amazing pizza experience! Our order was prepared very quickly. The pizzas were loaded with fresh ingredients and had crispy crusts. There were plenty of flavor options available, catering to everyone's taste. The staff was friendly and helpful. We will definitely order again

Food was delicious friendly staff recommended keep up the good work guys thanks

I ordered a pizza ,grill chicken and kebab . Really yummy and good tasty food Garlic sauce was really tasty Highly recommended Really tasty Excellent customer service Thanks

Absolutely delicious. Piping hot and prompt delivery. Very happy.

it was great. fresh ingredients. and great cooking

food was cold, when eventually arrived over 35 minutes after it was due to be delivered. the restaurant didn't agree to give any form of refund for the lateness.

Cooked well but No where near enough toppings, basically a plane cheese pizza

Shocking! Paid nearly £40 for 3 meals, Food was inedible and cold, AVOID

Ordered their meal deal 2 as its states you get 2 12” pizzas, instead they sent 2 9” pizzas which didn’t feed us all! It’s safe to say we won’t be ordering from here again! As it’s not the first time something has come wrong!!

Chips arrived freezing cold, pizza inedible.

Unfortunately half the food was cold and it was delivered 30 mins late.

that was worst pizza ever. Pepperoni pizza was so bad couldn't finish.

Used this place for year's. Ordered food as usual, had a monet of voucher,used it order cancelled !!! Will never use again after that. Also my previous order was very late and pretty cold. Disappointed 😞

Kebab was cold and vastly over cooked and the chips were lukewarm! Total waste of money!

decent size portions very tasty kebab 😀😀

it was late and when I tried to call the restaurant it said its not a real number

Awesome place to eat we had a kebab and it was delicious definitely recommend

Missing food and when I rang restaurant to try and sort this issue I was told I would get a call back and then all of a sudden they are closed! Leaving someone without a meal. Horrible customer service, rude staff!

Totally messed my order up never ordering from them again

food was good and on time but didn't get my drink

Food arrived cold everything in munch box was either cold or burnt and hard food went straight in bin wasn’t even worth calling up didn’t want fresh order to wait even longer. Rather have a refund

Salad was wrong on burger and kebab meat was dry on kebab

Always nice food and always a friendly delivery driver! My go to for burgers ❤️

Awful!! Do not offer. Waited nearly an hour and a half for our food to be deleivered….. it never showed up! When ringing numerous times we were told they could not find our address ( they have delivered to us before, with no problems) A waste of money and our time!

Pizza toppings were incorrect. Called the store and refused to change.

Top tier takeaway place , food has never been and issue and is great quality for what you pay! Thank you ☺️

If that was a large kebab I will eat my hat, I might have time I am still hungry!

Burgers look nice on the photo but lie so hard in reality blud can't speak well wrap is terrible chips are mad bad

Despite being a bit later and missing out a burger they resent it with chips and drink as an apology which was much appreciated so would Definitely use again as food was good and worked out a good time anyway.

I ordered a wrap meal and it arrived with no chips 😞

Food was Luke ware when arrived and was very late

Saw that they do Istanbul grill. We thought we would give it a go. We ordered the platter on the phone. It was a bit weird as when they picked up the phone, they didn't say who they were unlike most other take aways etc. The food was delicious and freshly made. Not quite sure what one of the dips was but the garlic dip was nice with the bread. We think the food was lovely. Probably the customer service side may have let them down.

Funnily enough it will only let me select 5 minutes late it was 40 minutes late, it was cold, items missing, called them 12 times finally got through to be told they are busy, they will send the missing item in 20 minutes, an hour later its still not here, update your times if its going to take longer thats fine but give people the option if they want to wait nearly 2 hours for an order

Kids pizza had no tomato base. Taste was none existent. Usually nice but this time its quality has dropped

An hour and 15 for food to be delivered 10 mins down the road at 3pm on a Saturday

Missing the cheese chips , and everything was cold

For a large donner kebab at over £8, it was disappointing. You don’t expect much in presentation, but it was literally a dry pitta bread torn in half and dry meat and not a lot of it at all. The halloumi wrap was fine, and chips ok, lukewarm and a bit soggy but edible.

Forgot the grated cheese on the burger i paid extra for

My order arrived but there was no pizza which was the main meal? Not sure how that can get mixed up! I’d like a refund in my bank account please not account credit as that’s ridiculous

Kept getting told a time every time I rang and still didn’t show up

Food was uncooked properly it was cold and unsatisfying

The food portion are tiny and they are rude when you tell them. We paid £30 for two small kebab we had to go get McDonalds to fill tummy

1hr 50 mins for delivery after being told 30 mins. Called and told 5 mins then 25 mins later still waiting. Chips microwaved and soggy. Manager rude

Food and service was excellent as always but unfortunately the rice was missing

i was missing lettuce and sauce and cheese on both burgers, it was 10 minutes late and freezing cold and my cheeseburger bun was soaking wet

Food was OK only thing I can say is when u order a kebab and ask for chilli and mayo its nice to have it all over instead they Seend it in a small pot but delivery was in the time zone kebab was a kebab and fries were fries would I buy again we shall see

Very bad service food got delivered cold driver was very rude and no dips came with our food ? Give the wrong drinks just complete waste of money do not recommend this food to anyone 😡

So i was very hungry after a long day and decided to make an order, found this place on Just eat and gave it a try. made my order and paid at 10:30pm and was given an estimated delivery time of 11:30pm. so from around 11pm onwards im expecting it to turn up any time, im waiting and waiting 11:45 still no food and im actually getting really tired at this point, to which i closed my eyes and fell to sleep, knowing that a knock at the door or ring of the doorbell would wake me anyway. Next i wake up and its 2am, where on earth is my order, im starving i feel like ive wasted my night waiting for food, so i call Flames who told me the order was delivered sucesfully. Brilliant. no offer to redeliver, no offer or refund , no apologies. Won't be ordering from hre again and will be adivsing others about my appaling experience.

Editing my review down to 1 star, couldn't organise a book club in a library, consistently forget items, get the order wrong, can't speak English. Just avoid it, their performance as a delivery restaurant is literally terrible. Do you want half your order 40 mins after the other half?! The food won't kill you but there are way better ways to spend your money.

Asked for scampi and I clearly got fish fingers ? Waste of money.