Five Lads in Redbridge

I have been a loyal customer of Five Lads Good Mayes for over three years, and while I've enjoyed the quality of their food, my overall experience has been a mix of satisfaction and challenges. The culinary delights crafted by Five Lads are undoubtedly good. Their flavours are rich, and the variety offered caters to diverse palates. However, my recurring concern lies in the delivery service. As an online customer who has never visited the physical branch, my experiences have been marred by instances of incomplete orders. On several occasions, I've received incomplete deliveries, leading to inconvenience and embarrassment, especially when hosting gatherings. Despite prompt apologies and refunds from the branch, the issue persists. The lack of delivery drivers to fulfil the orders raises questions about the overall logistical efficiency and customer satisfaction measures in place. Last year, there were inconsistencies in the spice levels, with the 'hot' category often resembling 'medium,' and 'extra hot' lacking the anticipated intensity. Fortunately, this issue has been addressed, and the spice levels are now aligned with expectations. However, the persistently missing components in orders, such as fries with chicken or rice with chops, raise concerns about the order fulfilment process. It prompts the question of how well the order sections are managed and the attention to detail exercised in the preparation and dispatch of each order. I urge the workers and management of Five Lads Good Mayes to empathize with customers facing these challenges. While the food quality is good, addressing these persistent issues in order completeness and delivery logistics will undoubtedly enhance the overall customer experience. I look forward to continued improvement and a seamless dining experience with Five Lads in the future. Food 4* Service 1* Portion size 3* is not worth the price.

Food was very standard and I really didn’t enjoy it. Much better peri peri grilled restaurants in the area. Hope this place improves

The service this evening was absolutely diabolical and unprofessional from the staff members working. Everything we ordered was wrong and we had to wait 40 minutes for the food to arrive. The service was atrocious in this branch, they paid no attention to customers needs and did not value customer satisfaction. I’m really and truly disappointed with this, I usually go to the Leyton branch and their service is superb. This one really let me down as the staff were sarcastic and unhelpful. They need serious training and management need to look into this properly if you don’t want to start losing customers.

had the beef burger. No sauce and no cheese ? what kinda of burger do you call that. Was not worth it for the price.

Popped in for a quick bite and to ask local advice on travelling around, AJ is a fantastic help and a mind of local knowledge, he also sells the food well tailored it to our needs. Basic and clean with great character, cheep food to a high standard.

Absolutely repulsive service, items were missing from my online order so I complained and the girl server got her manager who First blamed the 3rd party delivery driver, and then blamed me for it. Don’t know how or why but he was adamant that he was right, and began to aggressively shout at me over the phone trying to threaten me, acting like a wannabe thug. Joke owners aren’t scaring anyone. Pathetic service, and the food horribly sub par, price matching nandos at a quarter of the quality. DO NOT GO THERE. Owners/management are a cancer.

The food was of good quality! Chips is nice but small portion. The lamb chops and chicken was very nice. Coke bottle was like warm. Had to ask for glass 5 times. Went during eat out to help out. There wasn’t much queue but food was served quiet late as they were doing a lot of deliveries. It looks like most of these restaurants are taking advantage of “eat out to help out scheme” and providing “take out to help out” and this in return staff are providing a poor service because they are rushed off their feet. Customers are waiting unnecessarily for their foods to turn up! Would have given it a five star otherwise.

Tasty chicken. Cooked well. Good value for money. Restaurant was clean too. Service was good. We wanted the full chicken but that was taking 30 mins so they suggested we have three quarters of a chicken along with wings instead. Suited me fine.