Five Guys Peterborough in Peterborough

when he delivered food I that he have pickpicked up somsomebodys food aswell what mean he driving around and food was nearly cold!

My food never arrived I want a refund now

expected a can of drink not a bottle chips stone cold burger was average

Can't fault the staff here at all, top service from a top team and the consistency from Lauren over the years with her genuine customer service does not go unnoticed. Thankyou so much you're huge credit to not just the company but to humanity.

Ordered a take out for our small work team , delicious tasty burgers and fries we unanimously agreed it was right up there. A high 5 for the Five Guys.

Food was amazing but I had to go to the driver's car to get my food!!

Horrendous experience, usually five guys is my go to spot. Delivered on time although driver struggled to fine me even though there was specific delivery directions. Chips were so undercooked,soggy and stone cold upon arrival which was a shame as they looked to be well seasoned. The burger was by no means any better as it was dripping with cold oil and looked as though it had been squished together. The meal had to be thrown as it was inedible and revolting as put in my refund request. Dissatisfied

Unbelievable value, expensive but up there for quality

Chips needed wrapping better as were out of cup & in bag, which made them cold. Burger ok.

We was moving the house and we was hungry and tired so we ordered burgers they sent to us just meat. I have picture for proof. So disappointing

The guy just arrived saying his car broke down and didn't message to explain it happened will be asking for a refund

Disgusting. l ordered a cheese bacon burger and selected filling and sauce. All l got was 2 dry burger patties stuck together with melted cheese and nothing else. It was daylight robbery

Salt should be banned from this restaurant!They put a ton of salt on the potatoes I couldn’t even eat 1 peace! My poor heart ! It’s outrageous how much salt they put ! Stop putting salt at all ! People can choose to put for them self’s at home.

Fries were great but way too much salt - maybe given the option of no salt when ordering?

We were looking g for Bills and discovered it had disappeared so the kids wanted to try five guys! We made our order and discovered we didn’t order enough fries, so I lined up to order some more. The gentleman from the kitchen asked if I was okay so I explained we didn’t order enough. He then kindly said he would bring some over free of charge?! Amazing customer service, wish I caught this man’s name. The food was fresh and hot and on exiting the restaurant the staff said ‘goodbye!’ Absolutely brilliant experience!

Food was cold and tasteless and very soggy! Hugely disappointing considering it’s a higher end burger.

2.95 for a drink they didnt send. Soggy napkins in the bag. luke warm chips, 15 minutes late. poor

driver rang when he got to the hotel, so easy when it works

Great food, fast delivery very hot, the milkshake didn’t even melt

Missing bacon from my burger 😔😔

five guys in the uk is putrid and oily

very unhappy,they forgot to put the cheese first of all, a burger without cheese is not good at all,second,they didn’t put any kutchup and mayo on the bag

As always great burgers and fries

Delicious food, different than other fast food , and peanut butter milkshake is the best

very delicious, food very well prepared, very pleasant atmosphere and excellent working staff!

Still one of the best burgers, but always feels like a cafe rather than a self-service restaurant.

Just perfect... i love five guys burgers more than anything

Just the best... absolutely the best, you don't get better because it's the best. The best.

Overcooked patty, watched the grill master leave them on the cooktop while he went to the toilet leaving them to overcook

Ordered a hamburger due to cheese allergy and was delivered a cheeseburger instead. Very unhappy as the restaurant is now closed and I cannot have this replaced.

Both of the burgers didn’t have any cheese,mayo and ketchup was not sufficient for 2 person!

Such high quality ingredients makes it worth the spend

Great little restaurant very quiet tho

By far & away the best takeaway burger money can buy... shame it's so expensive or i'd never order any other burger

Served by Ahmed first visit to a five guys...cracking food great shake and a rare thing these days service with a smile...will be back...

Ordered deliveroo - got a cheeseburger and paid £5.65 for fries. The burger was nice but the whole meal was cold, and there were barely any fries. Totally different to the in-store experience, I definitely won't order delivery again.

Thought there would be some kind of veggie Pattie in the veggie version but just the toppings? Should be made more clear that’s what it is. Shame and a bit of a cop out. Not hard to do a good veggie burger. Other burger was great as usual but bad call on your “veggie sandwich “ ☹️

Ordered 2 cheese burgers, 2 Little guys fries and lotus biscoff. The quality of the burgers were awful. It was all clung together and both burgers and chips were all soggy and sticky. We couldn’t eat it all. All this for £39. This is a rip off. Never ever again with five guys. NB: The delivery person was very nice and polite.

The burgers were tasteless, the fries undercooked definitely not worth the expensive price. I came here rather than another chain I will not return.

Always friendly staff good food

Banging order ordered 2 small cheese burgers a portion of fries and got 2 large fries instead, so I got one portion of chips for free😅😁👍🏼

Portions have shrunk considerably recently. No longer worth the money, will stick with Mcdonalds

Great food and delivery, thank you

We did not receive the 2 milkshakes that were ordered. Can you please either re-deliver or refund. thank you

Cheese is all over the packaging and I paid £11 for it

Good food...will defiantly order again ...

Five Guys cheese toasties are outrageously expensive and so small I thought they came from the Quantum realm. I respect your game, even after I have literally been shanked for 13 quid.

All food was good, unfortunately toppings were forgotten on one burger, but otherwise no complaints at all

Great food, but as usual for Five Guys, a bit pricey. Definitly scratched that itch for a great burger though! and s always a small fries gave us more than enough for two to share! The space and bahtrooms were nice and clean as well!

Very not happy to receive a little portion of fries to go with my little burger, especially when I ordered and paid for a large portion. I ordered large fries to share between a few adults during our work break, unfortunately we were all very disappointed.

Delivery driver has 10/10 customer service

didn’t recieved any of my food

Food was cold and milkshakes was vanilla not banana

Love five guys wasn't too busy can be pricey but food is always good 😊

£32 for 2 burgers & a small sandwich... someone out there is laughing all the way to the bank

This is by far our favorite five guys to go to! Their customer service is always amazing every time we come for a visit!

Wrong items delivered, food which I cannot eat

This was amazing and the portion sizes were also amazing!!! The chips portion offering meant that I could hardly eat the cheeseburger.........which I did in the end. Wasn't too busy either. Will return.

Omg I love this place. The burgers are so good. Just note that the small burger just means 1 beef patty rather than 2 beef party's. When you have all the toppings it's amazing

Food was nice but not worth the money. Nothing special. Won’t buy again. Delivery very late to

the chips were stone cold and completely inedible.

The worst 5 guys i've had so far... no flavour at all???, almost no bacon in bacon cheese burger, almost no bacon in BLT... pretty poor.

Great food as always but some tables not wiped, presumably due to the high speed of food service.

Chips portion was ridiculously small and in polystyrene cups

Wrong chips supplied, ordered Cajun and received regular.

fries were overdone, brown and mushy. the bacon in the burgers was so crispy and black it tasted like charcoal. one burger was missing bbq sauce

Missing food items.Chips came loose on top of everything.Not impressed.

Cold and tasteless, had a mix of Cajun chips and normal chips when we wanted plain. Burger had next to zero sauce and the meat was tasteless

Very happy it was early, I was very hungry

Lovely place, i do wish the entrance was a little more wheelchair user friendly. Its a very steep "ramp" more like a rounded hill & this continues up into the store so almost impossible to get up or down by myself even without the door to try and open. The food and service is great though!

You'll find this place expensive if you're used to McDs (and to be fair, a burger, fries and drink can run you close to £20) but you won't find a better burger in Peterborough. Food made fresh in front of you, however you want it. The chips are amazing also. Best place for a burger in this city by miles.

Wrong sauce on one burger. HP aswell as the mayo. I know it sounds small, but it changed the whole burger and didn’t like it

The service was impeccable, the food was hot and delicious, and the restaurant was clean and tidy. There was a problem with a QR code I was given, but the friendly staff and manager worked it out between them and even gave me a complimentary drink to apologise for the delay. Such a delightful experience compared to a recent visit to the Birmingham bullring restaurant.

Food arrived on time but cold. Don’t get anything wrapped in lettuce - it’s cold and wet and you can’t hold it like a burger. Just skip to a bowl. If it was hot it would have been great but £33 for two cold meals wasn’t the one tonight

Great service and clean restaurant.

Dog was rather small and poor quality, fries were greasy a n d some burnt. Overpriced, not recommended.

They where amazing they where so kind with me and even helped figure out what food I could have as a celiac it was lovely customer service and the food was grate

Fries were skin on and a bit weird but the burger was pretty good. Bit pricey but overall, very nice.

Burger very nice, perfect portioning of fries and a yummy chocolate milkshake. Bacon a little too crisp but still very nice :)

5Guys is an exceptional restaurant for both customers and delivery cyclists like myself. As an UberEats cyclist, I greatly appreciate the fact that the orders come straight from the cooker and not from a "hot hold," ensuring that the food is fresh and hot when it reaches the customer. The meticulous packaging is a testament to the restaurant's commitment to quality and attention to detail, making my job easier and the customer's experience all the more delightful. The staff's consideration in checking if I am equipped with a thermal bag truly reflects their dedication to customer care, which is a rare and commendable trait. I genuinely enjoy collecting orders from 5Guys, as it is always a smooth and pleasant experience. I highly recommend 5Guys to both patrons and fellow delivery professionals for its outstanding service and exceptional standards.

Missing a burger. When we called to query (no apology) and told they can’t do anything.

Missing items just eat is getting worse

Tasty food speedy delivery and hot. G[d portions

Good food, great selection and overall a good experience

Good food, decent price, decent staff, five guys restaurant so fairly noisy, but dealable.

Plain dry burger, no sauce, fries ok, pretty quick delivery For me personally not worth the money

Very nice, food still hot on arrival and was happy to see wooden cutlery instead of plastic:)

Rapidly becoming McDonalds but still charging 5* prices. Soggy burgers with scabby lettuce ends, microscopic onions and the thinnest squirt of mustard/ketchup. As for the fries…. 22. Yep 22. Wont be ordering again.

I enjoy five guys burgers and milkshakes. They are really good. A bit on the expensive side but you’ll get your moneys worth

5 guys always deliver great quality grub. Worth the expense.

lovely i cant say anymore than that

Excellent place, serving top quality and prices are reasonable.

Very good and nice food as well service

Food is nice but very expensive.

It's nice but really overpriced hence the 4*.

Tbh ratings for food and service were a guess .. we had chosen to visit specially, as ny son loves a good burger and were keen to try on site rather than delivery to be sure we had the best first experience. The state of the tables and floors was appalling and totally unsanitary, despite being empty and various members of staff on site. Will not be returning.

Very nice and tasty ordered the bacon burger supposedly has 2 rashers of bacon got 2 small pieces of well done probably the size of half a rasher of streaky bacon.

The chips were cold. We ordered a bacon burger but it came with cheese on and my husband cannot eat cheese so could not eat the burger.

The burgers were good but the quality and temperature of the chips was below normal experience, you get far more in store than what was delivered

Very expensive for what you get. I would rather pay to go get a better burger at a local pub now I know.