Burger King in Peterborough

Yesterday I wanted to treat myself to a Burger King after a long day of work. When I went into the store it was a very nice welcoming experience. Staff were lovely. I ordered a steakhouse Angus and oh my goodness it was delicious. I also got a frozen Fanta to help cleanse my pallet which did wonders. Overall I really recommend this restaurant and couldn’t have been happier with the service from the lovely staff. ⭐️⭐️⭐️⭐️⭐️

Was served by Allan today. He made me feel welcome and treated me and my family well. Amazing customer service

I ordered cheese on my burger which i had to pay extra for and there is no cheese, why charge extra when you dont put it on

I'm missing all drinks from my order.

Quality of food was so so burger was burned,the fries were just tasteless. But delivery driver was very nice, polite and arrived in time.

Partial fresh, and the onion rings was old and as rock... Thank you

Terrible servicio al cliente y el piso y las mesas están sucios. Mi comida sabía a quemado, pero de alguna manera se las arregló para enfriarse.

chips cold whopper was OK ish definitely gone down hill.

Always get outstanding service here.

FRIENDLY TEAM AND FOOD SO YUMMY😀

Friendly and welcoming team who serves fantastic food! :)

The staff are professional and always happy to help customers

Pleasant service with Pierre Paulin, I recommend

Service was amazing and cleanliness is top

Was late and was missing items

The food is always cold and we have to heat it up, the delivery person never has it in a keep the heat in bag. Not very impressed

My food was cold and stale and we were given the wrong drink

Food was slightly cold when arrived but I’m not upset as it was a cold night and warm food is guaranteed to cool down while being outside

I had an order and the fries were missing called the restaurant they dropped my missing utem within minutes I can't fault them thank you

waited ages for a room temp burger and cold chips 👎

Delivery was spot on food good and hot and tasty 😋

lovely delivery driver, food was still hot & all there

Staff very quick to server you with your food

Most unhappy people I've ever seen in my life work here.

It was absolutely brilliant service !!!

food was cold.Had to microwave

All went well the driver very polite

Excellent customer service.. loved it..

Wrong order delivered as many times as we’ve ordered from here neither wanted to help

Very good service and very good team

Perfect food and friendly people

Over 2hrs wait then suddenly arrived freezing cold no explanation or apologies.

Great service and friendly staff

Food arrived late and cold, just eat only refunded £5 of a £20 order which is not acceptable. No communication from courier to say they had got lost, then when they did appear they couldn’t have been more rude if they tried!

My order was cold and squashed , not happy at all

got my order a bit wrong and drink was half full

Amazingly smooth service form Maris! So ever polite and serves with smile

Ordered through the Burger King app for 2 whopper meals and some cheese bites, when arrived we was told there was no drinks and no way to sort this with cold food terrible services and taking money when they don’t even provided the drinks when it is in the whopper meal… so bad ! Avoid!!

Maira gd staff excellent service

Food a little cold,but still edible.

Food was nothing short of Whopping! You can't beat a Burger King Whopper - it is so much more than a famous competitors products. i'm loving what you have done to improve the fries too, keep this up.

I would order again as food was on time! Also food was lovely and hot.

Don't go, the place was filthy yesterday, floor tables sticky. And the screen ordering is useless. Over £24 for 2 greasy soggy burgers 1 chips 1 onions rings and 2 drinks! Should have been meal deals. Staff were rude and wouldn't sort the order out. Worst B.K I've ever been in.

The food was stone cold had to heat in microwave this is the third time now it’s a joke

the food is honestly one of the most fresh bits of beef ive had

amazing staff, quality of food is good

the tracking was turned off so not great good job stood out there. and the smokey bacon was listed as have fresh tomatoes but there wasn't any.

Cold burger, stale bun, sides were nice & fresh. If you want a good burger - look elsewhere.

The food was one for delivery for over half an hour and when it arrived it was cold

The delivery was great timing but as soon as I answered them you could smell something that wasn’t the food if you can understand

Fast service and good quality food! Friendly staff

Ordered a meal with drink no drink came with the order

Great place and awesome staff! Best Burger King in Peterborough

Made a mistake on address and driver was really rude about it. Also missing some food

everything was great apart from my burger was ment to be chicken and i got beef!

Poor poor, driver arrived with wrong order, called burger king did not help said its a just eats issue, driver said they gave him wrong order, had to ask him a to go back and collect the order i have payed to be delivered, arrived 1hr late cold

tasted ok but fries were stone cold Burger King is soo expensive now too

7 mins later as the driver got lost

Wonderfull customer service and food is my favourite... my favourite place to spend with my family.. their new store is amazing.. chilli cheese bites is my daughters favourite...

The burgers are soo tasty.. and good customer service.. excellent team 👍🏻👍🏻👍🏻

Food is great as always 5 stars

Food was also nice and hot for a change.

Nice experience. Great staff . Quick service.

2 x smokey chimichurri chicken, they were fantastic.

Great place for dine out with friends and family

Hamburguesa estaba bien, patatas fritas demasiado saladas. Tardaron siglos en conseguir comida, ya que priorizan los pedidos a través de aplicaciones para llevar sobre los clientes que esperan en el restaurante.

Great place for quick bite. Food was great. Clean dining area and speedy service. Recommend 👌

The delivery 🚚 drive was polite and friendly he checked the code sent also best of all early too. The food was hot and was a good eat. Aground a good experience!

Completely missed off one persons meal. Second time we’ve ordered and something has been wrong. Wouldn’t recommend.

Great and helpful crew members at this burger branch. Well done guys.

My personal favorite îs shopperii burger and the have excelent service

Nice and swift response to customers

Absolutely terrible! How you can mess up an order so bad is just unknown. Allergic to cheese you add cheese into my BBQ chicken burger but to still place the sticker that says no cheese! No chips in the kids meal! And you don’t answer the phone.

staff very helpful and good atmosphere

Great as always! Hallumi burger one of the best ones!

Excellent food and customer service 👌

food did not come. Useless, inept and very disappointed

Lovely atmosphere, Quick and easy serviss overall. Definetly be back

Very polite and friendly staff quick service and restaurant was very clean and tidy

Update: New Review. Disappointment with Ordering System at Burger King Dear Burger King Customer Service, I am writing to express my frustration and disappointment with the new ordering system at one of your restaurants. I recently visited the Burger King location at Serpentine Green in Hampton Hargate and encountered difficulties in placing my order due to the unfamiliarity with the new system in place, it took me ages to download the App and then I struggled to find the QR code or the short code. I then approached the counter to order a meal manually, but to my surprise, I was informed that I could only place my order through the new self-service kiosk. I tried to explain to the staff that I preferred to pay using cash or card directly at the counter, but I was told that all orders had to be placed through the kiosk. I asked them what if someone did not have a smartphone, the young male manager just said, "that's what they tell us to say" I must admit that I struggled to navigate the App on my phone as I could not find the QR code to scan on the new ordering system on the kiosk. The user interface was not intuitive, and I found it difficult to add items to my order or make modifications. When I sought assistance from the two front counter staff, not only did they seem to have a problem speaking to me in English, it was as if I was speaking a foreign language, because they seemed to either refuse to converse or could not understand. The male assistant actually ignored me at first and turned his back to me, and the female assistant who was talking to him refuses to engage with me. The manger was called and he refused my custom. As a result, I left the restaurant without making a purchase, feeling frustrated and dissatisfied with the overall experience. It was disappointing to have to turn away simply because I was unfamiliar with the new ordering process, especially when I was willing and able to make a payment using traditional methods. I understand the importance of innovation and progress in the fast-food industry, but it is essential to ensure that such changes do not alienate or inconvenience customers. As a loyal patron of Burger King, I have always appreciated the quality of your food and service, both in England and South Africa but this recent experience has left me with a negative impression. I urge Burger King to consider the needs and preferences of all customers when implementing new technologies or systems. It is crucial to provide clear instructions and ample support for those who may not be familiar with the digital ordering process. Additionally, alternative ordering options should be made available for customers who prefer to pay with cash or card at the counter. I hope that Burger King Serpentine Green will take my feedback into consideration and take steps to improve the customer experience at your restaurants. I look forward to returning to Burger King in the future and enjoying a delicious meal without the frustration of navigating a complicated ordering system. Thank you for your attention to this matter. I hope to see positive changes implemented to ensure a smoother and more customer-friendly ordering process. Struggled with a voucher on A crisp packet. Staff honoured the deal even though both tehy and myself could not figure out how it worked. Perhaps some training on their part is in order. Other than that, good service, good food.

Tastey food nice and hot polite staff

awesome attitude from staff. very tidy in restaurant

The team was really friendly, service was really excellent specially from team bright worker Maris😊

No so much of a great opening. Staff behaved like a machine. No customer service enthusiasm. Mistake on orders. A staff member did not have a clue about table service. Ordering at the table take way too long and items ordered through the app not available (milkshake) no replacement giving until argue about the missing item. Staff need a propre training and there were no retaurant offers on the app only for deliveries. Quite disappointing. In a positive note the food was great.

It is impossible to order. Paid 11 pounds for plain bread and patty. If you select options they don’t add them. If you don’t select they don’t add them either

I haven’t ate from here as I was working on the install of the new Coca Cola Machines.

Very friendly staff, food was hot and tasty.

So ordered burger that I paid extra for dor extra things was missing and so really really unhappy won't be ordering again ordered lunch qs was in work meeting so now have to go without today and wait till later very very annouy3d

Weronika did a great job at welcoming us today. Great service here:)

Got both burgers wrong. How high are the staff to get it that badly wrong?

Courier on time Food arrived hot and delicious Thank you Burger King

Customer service from Weronika was appalling. Definitely needs some training, just such a negative experience. Won’t visit this branch again.

not bad, could've been warmer and delivered on time

Very delicious food, friendly service, waiting time very fast, I am very satisfied.

food was cold by the time it arrived. not the drivers fault.

Food was cold, not ad good as it used to be

Order never arrived. Twice in one week this has happened. App says driver is at the restaurant but other never arrives. Terrible service

Courier on time and courteous. Food hot and delicious

Speed from start to finish was less than 5 mins for my bid family could not be more happy

Got my food quickly and the staff was friendly and helpful.