Burger King in Peterborough

Food a little cold,but still edible.

Food was nothing short of Whopping! You can't beat a Burger King Whopper - it is so much more than a famous competitors products. i'm loving what you have done to improve the fries too, keep this up.

I would order again as food was on time! Also food was lovely and hot.

The food was stone cold had to heat in microwave this is the third time now it’s a joke

the food is honestly one of the most fresh bits of beef ive had

amazing staff, quality of food is good

the tracking was turned off so not great good job stood out there. and the smokey bacon was listed as have fresh tomatoes but there wasn't any.

Cold burger, stale bun, sides were nice & fresh. If you want a good burger - look elsewhere.

The food was one for delivery for over half an hour and when it arrived it was cold

The delivery was great timing but as soon as I answered them you could smell something that wasn’t the food if you can understand

Fast service and good quality food! Friendly staff

Ordered a meal with drink no drink came with the order

Great place and awesome staff! Best Burger King in Peterborough

Made a mistake on address and driver was really rude about it. Also missing some food

everything was great apart from my burger was ment to be chicken and i got beef!

Poor poor, driver arrived with wrong order, called burger king did not help said its a just eats issue, driver said they gave him wrong order, had to ask him a to go back and collect the order i have payed to be delivered, arrived 1hr late cold

tasted ok but fries were stone cold Burger King is soo expensive now too

7 mins later as the driver got lost

Wonderfull customer service and food is my favourite... my favourite place to spend with my family.. their new store is amazing.. chilli cheese bites is my daughters favourite...

The burgers are soo tasty.. and good customer service.. excellent team 👍🏻👍🏻👍🏻

Food is great as always 5 stars

Food was also nice and hot for a change.

Nice experience. Great staff . Quick service.

2 x smokey chimichurri chicken, they were fantastic.

Great place for dine out with friends and family

Burger was okay, chips far too salty. Took ages to get food as they prioritise orders via takeaway apps over customers waiting in the restaurant.

Great place for quick bite. Food was great. Clean dining area and speedy service. Recommend 👌

The delivery 🚚 drive was polite and friendly he checked the code sent also best of all early too. The food was hot and was a good eat. Aground a good experience!

Completely missed off one persons meal. Second time we’ve ordered and something has been wrong. Wouldn’t recommend.

My personal favorite îs shopperii burger and the have excelent service

Great and helpful crew members at this burger branch. Well done guys.

Nice and swift response to customers

Absolutely terrible! How you can mess up an order so bad is just unknown. Allergic to cheese you add cheese into my BBQ chicken burger but to still place the sticker that says no cheese! No chips in the kids meal! And you don’t answer the phone.

staff very helpful and good atmosphere

Great as always! Hallumi burger one of the best ones!

Excellent food and customer service 👌

food did not come. Useless, inept and very disappointed

Very polite and friendly staff quick service and restaurant was very clean and tidy

Lovely atmosphere, Quick and easy serviss overall. Definetly be back

Update: New Review. Disappointment with Ordering System at Burger King Dear Burger King Customer Service, I am writing to express my frustration and disappointment with the new ordering system at one of your restaurants. I recently visited the Burger King location at Serpentine Green in Hampton Hargate and encountered difficulties in placing my order due to the unfamiliarity with the new system in place, it took me ages to download the App and then I struggled to find the QR code or the short code. I then approached the counter to order a meal manually, but to my surprise, I was informed that I could only place my order through the new self-service kiosk. I tried to explain to the staff that I preferred to pay using cash or card directly at the counter, but I was told that all orders had to be placed through the kiosk. I asked them what if someone did not have a smartphone, the young male manager just said, "that's what they tell us to say" I must admit that I struggled to navigate the App on my phone as I could not find the QR code to scan on the new ordering system on the kiosk. The user interface was not intuitive, and I found it difficult to add items to my order or make modifications. When I sought assistance from the two front counter staff, not only did they seem to have a problem speaking to me in English, it was as if I was speaking a foreign language, because they seemed to either refuse to converse or could not understand. The male assistant actually ignored me at first and turned his back to me, and the female assistant who was talking to him refuses to engage with me. The manger was called and he refused my custom. As a result, I left the restaurant without making a purchase, feeling frustrated and dissatisfied with the overall experience. It was disappointing to have to turn away simply because I was unfamiliar with the new ordering process, especially when I was willing and able to make a payment using traditional methods. I understand the importance of innovation and progress in the fast-food industry, but it is essential to ensure that such changes do not alienate or inconvenience customers. As a loyal patron of Burger King, I have always appreciated the quality of your food and service, both in England and South Africa but this recent experience has left me with a negative impression. I urge Burger King to consider the needs and preferences of all customers when implementing new technologies or systems. It is crucial to provide clear instructions and ample support for those who may not be familiar with the digital ordering process. Additionally, alternative ordering options should be made available for customers who prefer to pay with cash or card at the counter. I hope that Burger King Serpentine Green will take my feedback into consideration and take steps to improve the customer experience at your restaurants. I look forward to returning to Burger King in the future and enjoying a delicious meal without the frustration of navigating a complicated ordering system. Thank you for your attention to this matter. I hope to see positive changes implemented to ensure a smoother and more customer-friendly ordering process. Struggled with a voucher on A crisp packet. Staff honoured the deal even though both tehy and myself could not figure out how it worked. Perhaps some training on their part is in order. Other than that, good service, good food.

Tastey food nice and hot polite staff

The team was really friendly, service was really excellent specially from team bright worker Maris😊

awesome attitude from staff. very tidy in restaurant

No so much of a great opening. Staff behaved like a machine. No customer service enthusiasm. Mistake on orders. A staff member did not have a clue about table service. Ordering at the table take way too long and items ordered through the app not available (milkshake) no replacement giving until argue about the missing item. Staff need a propre training and there were no retaurant offers on the app only for deliveries. Quite disappointing. In a positive note the food was great.

It is impossible to order. Paid 11 pounds for plain bread and patty. If you select options they don’t add them. If you don’t select they don’t add them either

I haven’t ate from here as I was working on the install of the new Coca Cola Machines.

Very friendly staff, food was hot and tasty.

Weronika did a great job at welcoming us today. Great service here:)

So ordered burger that I paid extra for dor extra things was missing and so really really unhappy won't be ordering again ordered lunch qs was in work meeting so now have to go without today and wait till later very very annouy3d

Got both burgers wrong. How high are the staff to get it that badly wrong?

Courier on time Food arrived hot and delicious Thank you Burger King

Customer service from Weronika was appalling. Definitely needs some training, just such a negative experience. Won’t visit this branch again.

not bad, could've been warmer and delivered on time

Very delicious food, friendly service, waiting time very fast, I am very satisfied.

food was cold by the time it arrived. not the drivers fault.

Food was cold, not ad good as it used to be

Order never arrived. Twice in one week this has happened. App says driver is at the restaurant but other never arrives. Terrible service

Speed from start to finish was less than 5 mins for my bid family could not be more happy

Courier on time and courteous. Food hot and delicious

Got my food quickly and the staff was friendly and helpful.

Took an hour and half from ordering for it to be delivered and was stone cold, absolutely terrible

I did not get all order I'm missing chicken royal buger

Poor service And not professional staff Never go this place

My favourite place in Peterborough

Nice staff helpful and excellent service

stone cold and had to be reheated to make it edible. The Sprites on the other hand were warm! Will not be using Just Eat again due to problems.

Ordered vegan bean burger but was sent with cheese NOT vegan at all can’t eat it

quick and easy ordering. quick delivery and still hot. very nice driver.

I received my food really cold and was not notified about the food arriving I would like a refund as this was not what I expected out of the delivery service

Burgers so cold the additional cheese has not melted nothing to do with driver but everything to do with restaurant making orders before a driver is on route to collect. Had no choice but to try and reheat given it cost over £33 but of course the bun cooked hard! So the choice is eat cold food or break your jaw on it because you’ve reheated it. Have requested refund however I’m sure because it’s temperature they will give me back 10 pence or something equally insulting! Save your money !!

My son's birthday. We ordered food at 18.08 and estimated delivery time was 18.45. This time kept changing and it was after 19.15 when delivered. He missed an online event and we won't be ordering from you again

Had been to Burger King for meal with friends a week ago. The store offered consistently delicious burgers and fries with quick service. The restaurant has a welcoming atmosphere and friendly staff, making it a great spot for a tasty meal on the go. I highly recommend trying their signature Whopper for a satisfying fast food experience! 😊😊🥰

delivery was fine but I've just been reminded why we never ever order burger King its too small and way too expensive and it's really poor quality food

the courier left the bag outside. It has been ravage by neighbours cats.

the food was disgusting. fries were cold and i had thrown up due to the sloppy state of the wet chicken. the bread was soggy. i will not be ordering here again.

Excellent food and nice ambiance

It was all cold, driver had it in a supermarket bag for life. Very unprofessional. Won't be ordering burger king again!

Missing a drink and food was cold couldn’t eat the onion rings or the chicken nuggets chips were cold too

I would like to give them five stars in all areas. The cashier was so friendly and helped me with order taking. The service was also fast like a flash. Fresh and warm meal with a Latte...yam yam.

I got my order burger or chicken Dorito chicken or drink so I’m not happy

It took over an hour to assign a driver and the food must have been sitting from minute one because it was stone cold. Not happy!

food was freezing cold the chips weren't cooked and was delivered 45 mins after the store shut

Fantastic service & great food 👌🏿👌🏿👌🏿

Waited over an hour food was cold

Great as always, MUCH better than a mcDs! A little expensive for fast food but the app offers are great for a cheaper meal! Importantly Still accepts CASH and doesn't force you to order with the app, just show the cashier the code and done! Excellent! Burgers still a little small, but food was ordered quickly and received quickly. Liga the manager/supervisor really knows her job, very quick, efficient and didnt forget to ask about sauces before payment (bk now charge for sauces and i have had to go back and pay again after receiving food due to some servers not asking up front). Looked like Liga was training a new server as he had no idea what the discount code was for, mistaking it for a collection code, but she helped show him the process whilst serving myself without any extra delays etc. Drinks machine never works so most of the time it's in bottle form, which has both advantages and disadvantages. At least we still get a drink.

The gentleman was very polite and friendly the food was ok I’ve had better tbh

Arrived in time but not very warm

Everything was nice but the fries were cold

Very disappointing!! As we were one of the first orders we expected a reasonably hot meal but the chips were cold and hard and the burgers also cold.

over an hour to arrive, no way to contact support or cancel

The meal was delicious. I likes the Whopper. The temperature and taste were amazing. Great customer service! Natasha assists a lot!

The food was nice and warm, nice place to grab a burger.

Food arrived cold, and took an hour and a half to be delivered.

only had a double whopper & chips both cold & it's only a 7min drive. No reason for cold food.

The restaurant took a long time to accept the order, took a long time to prepare and the food arrived cold. Delivery time change 3x.

Such a shame food was stone cold hardly any cheese and loaded fries weren’t loaded a mess of a meal tbh

Food was never delivered!! Driver called and hung up when answered and left a voicemail of him Clearly eating it after marking it as delivered! Tried calling restaurant 5 times no one picks up!! Absolutely fuming!!

My food was cold not even like warm 👎

Order was late but not by much

Turned up late and food was cold