Five Guys in Kensington and Chelsea

Really big and nice burger with a lot of fries! The staff was very polite and friendly! For sure i will come back again in the near future!

not worth it at all. very expensive burgers. very dirty toilets and roude staff. tables are not being cleaned after a customer leaves. the are offering peanuts ( I do not know why.....) and because most of the customers mostle plays, the floor is full of peanuts......

My son likes burgers from Five Guys. The place used to be efficient. But the last couple of times have been a disaster. They got the order wrong, failing to charge for kids portions. Yesterday, they forgot to make the food. I was waiting for 20 minutes before they realised. Another customer also complained about being overcharged for the wrong food.

Still the best Five Guys around. And I’ve been to many. Staff friendly and food is always on point. Popped in tonight for a quick milkshake, and the man who served me could not have been any nicer or kinder. Various other stores either don’t have the same food quality, or the same service.

This has to be the worst customer service on this planet. Before reading this review, I tried to contact 'Five Guys' via their website in the UK. If you try to do this (April 2023), you will see that there is no telephone number provided. There is only an online form. The only telephone number is for the press to contact them in the US, so they can tell the press how wonderful they are as a company. As for the review: I placed an order via the official website and was quoted a collection time of 11:00 p.m. from the PORTOBELLO ROAD, LONDON BRANCH 0n 19th April. I then paid using my credit card, but by the time my payment had gone through, the collection time had changed to 11:05 p.m., on the 20th (the next day and more than 24 hours after I had initially asked for). I failed to notice this issue and turned up to the branch at 11:05 p.m. on the same day, but was told that I am one day early to collect. The following is a story of the comic scenes played by the comedians employed at Five Guys on Portobello Road, which is possibly the nearest branch to the company's head office. When I arrived at 11:05 p.m. to collect my order, TRIAGO, a junior member of staff and the only competent person wearing a Five Guys' t-shirt, met me by the locked door of the restaurant, informed me that the restaurant is shut at 11 pm, but it shouldn't be a problem for me to receive a refund. TRIAGO seemed to be in control of the situation, and although I was saddened that I will not be receiving my burger that evening, I knew that it wasn't the end of the world. TRIAGO politely asked me to wait, and proceeded to locate the manager, so that the matter of the refund could be dealt with. The real 'fun and games' then started when the manager, MARIA, appeared on the scene. As much as TRIAGO had been polite, friendly and concerned about resolving problems, MARIA. was aloof, uninterested, unsympathetic and unhelpful. When I explained it to MARIA that I had been told that I am entitled to a refund that evening, she told me that I am not entitled to a refund until the next day, so I could call or pop in tomorrow. She also explains that my other choice would be to come back to collect my order at the original order time of 11.05 pm the next day. This was unacceptable to me because I probably wouldn't be hungry the next evening at 11:05 p.m. At this point I asked MARIA if she would supply me with the shop's telephone number so that I could call and request my refund, but she refused to provide it, and told me to use Google to find out what the number is. After insisting for a few more minutes, MARIA fobbed me off by supplying a mobile number, Which is obviously not the shop one, increasing my nervousness as to exactly what was going on. To make matters worse, MARIA started getting agitated and angry at TRIAGO for being helpful in the first place, causing a huge embarrassment to TRIAGO in front of other colleagues and a customer (me). MARIA'S behaviour towards a junior team member in public was extremely unprofessional, and she should be aware that if the roles had been reversed, and a man had treated a woman like this, Five Guys could have had a sexual discrimination case brought against them. As things stand, In my view, TRIAGO probably has a good case against Five Guys and MARIA for bullying. The following day, the 'Faulty Towers Burger Shop' Saga continued as I (almost) followed instructions given to me by MARIA. Rather than calling the mobile number, I called the telephone number provided by Google, and a gentleman by the name of ANGEL answered my call, identifying himself as the 'Assistant Manager'. Unfortunately ANGEL seemed to have also been trained by the now famous 'Five Guys Comedy Management Dept.' too, as he informed me that my only choice is to collect my food today, and that there will not be any refund. He also explained that if I was not happy about this, I should contact the 'Head Office'. Needless to say he refused to provide me with the Head Office contact details. [As a matter of interest, if some other poor soul is reading this review, he or she may be interested that I have now discovered that the address is Unit 2-3, 1 Bard Road, London, England, W10 6TPM. Company Number 08185191C]. Taking ANGEL'S recommendation I returned to the restaurant at 11:02 p.m. on the second night, 3 minutes early for the collection of my food according to the original order. Notwithstanding that the restaurant shuts at 11:00 p.m., I managed to get my foot through the door and was confronted by MARIA once again. I provided the order number, expecting my food to be ready. Unfortunately Bozo the Clown seemed to have stolen my order, and MARIA informed me that she could not find it on her system (I kid you not). .As she had no idea of what my order was, or the value of it, and because I did not have a copy of the email on me, she 'kindly' offered to provide me with anything which I requested. She then asked her team to stop cleaning the kitchen, as there might be another order coming in. At this point, the thought occurred to me of taking her up on her offer by ordering 200 hamburgers, and feeding the local homeless community to test her on her offer. I didn't want any food myself either as I had already eaten that night, and given that I couldn't remember what I had ordered the previous day, I saw no need to order food which would simply be wasted. This all episode leads me to believe that FIVE GUYS is expanding quickly and possibly finding it difficult to train its staff properly. Given my experience here I would never order from them again directly, but would use the services of companies such as DELIVEROO, to ensure the quality of service. Unfortunately this will result in a substantial price premium and colder food . The price, for example,  will become £29, compared to the equivalent £12 at a McDonald's. I am sure that Five Guys would argue that their burgers are superior, but I would contest that argument by pointing out to them that  the service at McDonald's is far more superior, that they are open until much later and that their price is more than 50% cheaper. My final recommendation would be that the next time you are at Five Guys on Portobello Road, just glance across the road and you will see another Posh Burger chain. You may wish to take your money there and receive a Posh service as well as a Posh Burger for your money.

My family and I have been here a few times since it opened. The burgers are amazing & my eldest daughter loves their beef hot dog! The fact you get 2 patties & whatever toppings is awesome. Their shakes are wicked. I have yet to add bacon to mine tho but I do recommend building your own shake. They are so generous with the chips that a small feeds us (3ppl) our kids love the fact they can have peanuts whilst waiting & I love them eating that as a healthy snack/starter! There is a lil down side there's not alot of seats but understandable for the size & it can be quite messy which is also understandable as alot of tourists head in on the busy days & the older kids who like to go in & choose their own style of fizzy drink.

First off many more reviews to come. TLTR: Picture the scene an increasingly angrier mob waiting for their overdue meals with half the canteen floor covered in water. Staff lying about order readiness and this all before the Saturday evening crowd started arriving. My partner & I went for a Saturday afternoon cycle to Notting Hill. After marketing for awhile we decide to head back. Needing to power up for the ride home - but not having bike lights and the sun precariously close to starting it's descent, so rather than having a sit down meal we opted for 5 Guys. I visit 5 Guys regularly all over London and know that it takes between 12 and 18 minutes at most for the particular meal we order to be prepared, so we should have had enough time to eat and make our way home before it gets dangerously dark. We placed our order at 18:02. At around 18:15 I joined the growing queue of grumbling people waiting for their orders at the "delivery" counter. At 6:22 I asked the young lady taking orders if I had possibly missed mine. She checked and said it was almost done and should be ready in 3 minutes. By 6:33, bear in mind we've been waiting half an hour for our "fast food". I was concerned about cycling home in the dark and decided to cancel and leave. The young lady at the counter said I should talk to the manager and called "Marco" over. When "Marco" arrived he went on to tell me that my order had been called multiple times and was ready. A bold faced lie I had been waiting less than a metre from the counter for over 15 minutes and my order was not called even hearing a couple of orders made after mine called multiple times. I asked him his name and he told me it was "Daniel" I'm pretty sure that was another bold face lie as he was called Marco by the staff earlier. Additionally the soft drinks dispenser had broken and what looked like water was gushing all over the floor. Ridiculously long waits - I wasn't the only one who was irate at their wait time this place has one job deliver palatable fast food. Fail

Everyone who has been to a Five Guys, knows what they are getting by now. A really legit burger, built how you want it, a ton of fries, and unlimited drinks for one fixed price. Its always been good value for money in my eyes. The burger is juicy, full of flavour and loaded with whatever toppings you want. Great value. However a special mention to the staff at this one. Been in here many times over the last year, and never had a poor experience. Staff friendly and helpful.

Amazing food and friendliest loveliest staff !! So many great selections of food and the best milkshakes ever I would go for chocolate and Oreo!!

I come here all the time, and every time I’ve received great service, they are so helpful, funny and friendly. The food is the best. If you haven’t been, go!

Hamburger buono, sopra la media dei classici fast food, luogo informare niente di che, prezzi medio alti per essere un fast food, salse gratuite e le bibite le paghi una volta, poi sono illimitate

‘‘Twas great, five guys is good at making the food excellent wherever you are, this place is no exception.

£5.45 for a takeaway cherry milkshake? What planet do they think we are living on? It wasn't even very good, being sickly sweet. Never again. Oh, and TripAdvisor - since when has Portobello Road, Notting Hill been in Sutton?