Five-Guys in City of London, Westminster

We've made this a frequent spot now because the staff are so absolutely incredible! I support a wheelchair user with learning disabilities on the weekend and she always asks to come here. For the food, yes, but mostly for the wonderfully friendly staff! They chat with her and smile but most importantly - they remember her! She loves that feeling of being remembered. The staff here go above and beyond and I can't thank them enough.

Mame and Akshay were incredibly friendly and patient. She helped me choose all my food carefully, despite my many allergies. I truly appreciate her kindness and support!

Shame it's big chain of food & have not much choice for the vegetarian. The only thing I love there it's their masala OR spicy chips. So I think the company should introduce more vegetarian or vegan choice

Amazing Milkshakes and free, Peanut's

Best hamburgers and made the way a hamburger is supposed to be made. Fries are the best. Service quick and friendly.

20 minutes later than predicted by the app/fiveguys

Great food, as usual from Five Guys

Abysmal. Absolutely abysmal. What's the fuss about? Went in for a quick bite and people seem to rave about Five Guys. What I got was a dry and pretty sub-par (and surprisingly small) burger patty with "free" toppings wanged randomly on but mostly loose in the wrapper. The chips are ok, I guess But the astonishing part is the £25 it cost for this utter crap. They will reply with a standard "prices reflect the quality we provide" which is a joke given the utter rubbish I was served. Given that any half decent pub now serves great burgers with juicy, tender patties and a range of toppings for under £20 this place just takes the piss. Awful. Shockingly awful.

Popped in yesterday after a day of shopping for my daughter's birthday, ordered the hotdog and chips ( was surprised at how small it was for the price) the hot dog had strange lingering smell and taste, the chips very salty, then my daughter ordered two drinks one water £4.35 and Dr pepper £4.35, seriously you charge that much for one water, this meat smell is disgusting. The server wasn't that friendly either with absolutely no smile or energy, the person who gave us the food was more friendly.

Excellent burger. One thing only would have liked the patty to be a big larger for the size of bun. Friendly staff with full smiles. Even gave us a free milk shake!

I don’t like it they just change me for frize 13 pounds

if you need your big juicy hamburger fix this. five guys will get the job done

Typical American food. Milk shakes here are good though Staff was great. They allowed our little dog inside

Akshay made me the the most amazing custom burger . Love this place !!

Great burgers served here there big portion as well. Worth a treat but it's expensive for burgers and chips as they say £33 for two including chips

Great burger and fries with a large variety of drinks A little bit expensive , but worth it

The fries and milkshake are so good

Lady at till offered good suggestions for tge meal. Thank you.

Excellent food, service with a smile 😃

Similar to Subway...you can put together your own hot dogs, burgers and much more!

Good burgers but super overpriced

I would think a little overpriced. Service is average but it is because I categorise 5 Guys as a fast food joint. So service is typical big chain standard, not extraordinary nor average.

So I paid £21+ for a cheeseburger, regular chips and unlimited soft drink. There’s not that much of a comparison in quality between this and A Burger King meal for a fraction of the price.

I am not one to complain but this particular Westfield London visit (roughly one month and a half ago) was not enjoyable. The chips were way too salty and I felt a little sick after having the burger which was disappointing as five guys is my go to place for a cheat day and I know the food isn't usually like this. I have already given feedback by filling out the form online and I asked if things could be made right with a meal seeing as i am regular at five guys but nobody was willing to help. Unfortunately my review will be staying as 1 star unless something is done to make this right and I also won't be visiting again either. Please note my review is based on my most recent visit and not in general. It is important that I am honest.

As fasfood, it is one of the best in London. 🍔 You have the option to choose the add ons and everything else. Fries is very delicious, they put blenty onnce you go for the large, it costs one more pound i guess. Regardless of the queue, the staff always cool and calm. 😎 The only issue is that it is usually difficult to find a table, no need to say that, channing take also take time due to number of customers. 😞

Amazing all around staff Very friendly and very welcoming. Amazing burgers and hotdogs.

Exactly what you would expect, fast and quick service, great food, and clean and tidy

These guys prioritizes the taste!

The order did not arrive at all. There is no way to cancel an order with JustEat so we had to contact the restaurant to try and resolve the issue. They told us to raise the issue with your customer services. Really disappointed with this!

Really very nice, very clean and a French waitress, thank you to her for making the effort to speak French to us

Guy from India working there really made mine and my family's day , good energy hopefully see him again on next visit

Five guys everywhere have about same good standard and very minor discrepancies. Fries at quality. Burgers are always yummy.

Good food for a late night dinner.

Nice place and lots of shops, the only thing I would say is the toilets need to be fixed. The toilets upstairs (where gucci entrance is) , the toilet doors have broken locks.

amazing service, good customer service from akshay and mohammed, food was amazing, would defo recommend, staff are soo friendly

We ate and the staff were very pleasant, especially Mohamed, who was really very kind to us and gave us advice in French for our meal. Thanks to him for his interpersonal skills and kindness!

I got delivery so cannot comment on the atmosphere. The service was fine. I got a 'little' burger. They should really specify that the only thing that's little about it is that it's just got the one beef patty instead of two. I have no idea how having two patties has now become the norm. What else are we going to bring over from America - Diabetes?! Anyway. It was tasty. Would have loved a blue cheese option. The "little" chips were basically a bucketfull. Evidently they have lots of potatoes because they give you a bag full of them. Not complaining at all. Okay just one. I did ask for mayo and ketchup to go with the chips. They didn't provide it. That's all. Minor but not so minor as I was stuffing my face with dry chips (actually they're greasy). Careful if you have a peanut allergy as I believe they soak everything in peanut oil. Oh the milkshake was rather good too - I ordered oreo plus peanut butter. Good combo. They should have more take out options, though. What happened to butternut scotch? Bring some of the American options over too - they get malted milk, cherry and blueberry over there. Come on, five guys UK!

Awesome food!!! Fantastic service. The burgers were so tasty and very filling. The server advised on what everything was and was very helpful :)

5 guys is an average burger place.

Always get excited when the agent adds extra fries into my bag.

Bit dirty and expensive but whatever

Very large portions, smiling staff: a really nice experience in fast food restaurant

Food delicious chesse burger with melted 🫠 cheese and nice 🍟

Food was very nice and the costume service is excellent with proper hygiene.

One of the best hamburger sandwiches

Tried oreo milkshake, it was quite nice

Wonderful and delicious restaurant

We often visit Five Guys all around London. Today, my wife with 2 kids ordered takeaway away. Our 10 year old son was waiting for this for all day, and at the end, the staff who prepared the burger did not put any ingredients we asked for. My daughter saw this and told my wife while they were giving the takeaway package. She asked the preparing guy if he put all the ingredients, and he lied and told them he did. When his other colleague asked if he put the right ingredients, the man who was preparing it said yes. When we all came home, the burger was empty with no ingredients. My wife trusted the staff and did not open the burger despite the fact that our daughter told her that she saw the mistake made in the preparation. It was not a busy time, and we physically were there. All could have been corrected straight away if the guy would be honest. The guy sarcastically was smiling while she was asking for the correct order. We are not happy as it took so much time, and what happened was not professional. If the guy is not happy to work at White City Westfield Five Guys, then he should not work there. In any business, honesty is a must, and customers need satisfaction to visit the restaurant again. In these following photos, you can see the guy who prepared and lied to us. Disappointed!

I had really good time. With my kids

The burger is very avrage but the frise are very tasty 😋

Highly recommended Burger chain; one of the most delicious fast food meals I have even tasted. The burger is 100% beef and the fries are really tasty and in big quantity. Ordered burger double sandwich and cheese burger single sandwich in addition to medium fries bucket and Diet Coke (refillable). Staff are very friendly and helpful. Order received within few minutes. Five Guys located at the ground floor at Westfield Mall close to the Exit gate.

Burgers are ok for the price. Five guys very annoyingly has the habit of using very little containers for their chips to imply generosity. The result is a super messy and greasy bag.

Eating dead cows is not good for you, but it was the cheeriest service in London.

Can't go wrong with a five guys ..

Excellent burger as always in this chain

Best fast food burger, tasty seasoned fries

I went last time on an end-of-school trip to London, so we decided to stop by five guys, although we didn't expect the food to be so bad, to be honest you couldn't expect much from a fast food chain, although even with that, I managed to disappoint, apart from the food the service was mediocre, I was served by people who miraculously knew English, I know that immigration is quite massive in London, but I didn't expect them to even know English, the atmosphere could also be greatly improved, the people were dirty and They weren't even silent, we are in London, it is the first time when traveling that the food in London is not the best, but hey, it still disappoints

Delivery was good but the food wasn’t warm

Amazing food and amazing people

It is expensive and full of fat

Went back to give another chance. Again I had a hotdog. The hotdog itself was mediocre in quality. Toppings fine but standard. Nice you could choose between grilled or fresh onion.The bun was utterly shameful. While toasted, it was soft, lacked any texture and was like wrapping the hotdog in wet bread. And this for £6.65. Not at all worth the price. Oh, the staff were great but can't recommend place. Any vendor on the street in NYC or Toronto is far superior and ⅓ price.

onion skin inside my cheeseburger. food was cold and fries tasted like it was left there for days

My favourite fast food is the Five Guys,tasty cheeseburger and fries,the Best strawberry milkshake!The staff is very nice also!

Never eat here and it will cost you a fortune and it will be extremely disappointing! Around away junk

Very good place, fast service, very kind people, delicious food.....ect. 🙂

lovely food good staff friendly be back

Very expensive but delish . Staff also seemed happy

Food and customer service was great, especially from Sid! Restaurant and toilets were clean. Could not fault it.

Tasty burgers, silver foils, thick filling milkshakes

Consistently good wherever you try Five Guys. The branch was unusually quiet but not a bad thing as we got served quickly. In other stores they offer monkey nuts to snack on while waiting for your order but none seen on offer at Westfield. Milkshakes taste great.

Nice food options are available here. I like veg sandwich.

Decent place for a quick bite. Avoid the bacon as it was chewy and bland

I paid 17£ for a mushy burger without any sauce on it and a bunch of mediocre fries. How do they manage to be worse the McDonald's?

Overpriced food and terrible service . Would avoid at all costs .

For some reason, Google believes that I went to the Five Guys restaurant in White City Westfield. So far, I haven't done that. However, I have tasted the food offered by this chain in a different location, and I can assure you, with utmost certainty, that it is... pretty tasty😍

Went for an early lunch and it took forever even though it wasn't busy.

I have visited today and ordered fries which very tasty and staff very cooperative

I love five guys burgers, especially their fries. It's a bit pricey but worth it.

Not the best 5 guys...clean inside.

You can eat there in peace, expensive to eat a burger

I don't know if it's halal in the first place...but I ate it and it was good, especially potatoes, since we have children. Any snack was potatoes, we all enjoy it.

Every time I visit the store I'm filled with food joy! The staff are friendly and helpful on the tills. The staff on the floor are there if you need any support. The restaurant is spotless clean the the toilet as well. Their fries are consistently good! Their burgers exceptionally tasty and fresh. I'm a hotdog fan and have never been disappointed. If you want value for your money then Five Guys Westfield is the place to go!

Juicy burger, loads of fries, friendly service. I would go back again.

A large serving of chips , burgers very tasty.

I had a great time eating the delicious burger at Five Guys in Westfield White City. Mr Alister who was on the cashier provided a great service and was very helpful and kind. The atmosphere was awesome and clean. Such a great place with very friendly staff and of course excellent food on the menu and I look forward to returning to Five Guys in Westfield White City. I had a great service. Highly recommend this place to visitors

It was a great experience, the service was really good and the staff were very friendly. The food was very fast didn’t have to wait long.

First visit to any Five Guys. Burger was tasty but I saw through the gimmick of free fillings which are not really free as the plain burger in a bap is hugely expensive in the first place. Chips had to be changed as they were lukewarm at best. Better than McDonald's but a Five Guys burger is at least twice the price of a McD Quarter Pounder.

Best five guys meal I ever had. Always recomended

Lots of interesting shops & eating places

Kids ordered hot dogs and fries, service was quick and they enjoyed their food.

Always great for a fast lunch, especially if you're really hungry ... even the little burger with fries is humongous. Clean, efficient and friendly. Only downer: toilets (say no more).

Nice food and clean, efficient service! Keep up the good work everyone 🥰

First time I visit Westfield wow mine amazing experience everything available ❤️

5 guys is always good. Customer service was very good today, Arthira is very helpful ❤️

The food was top and very tasty. The fries were crisp and just right. Gladly again.

Super fast service. Food is OK. Good location. Plenty of seating places.

It’s a fast food restaurant. It’s not expensive, and it’s surprisingly delicious. It’s recommended to choose all of the 15 free toppings to make you full. The portion of fries is quite enough, and one large portion can be shared by three people. The highlight is the beautiful view of the tower bridge by the window on the second floor.

I don't know anything about food as its not halal but the fries are amazing with a bit of spices they add as secret ingredients. And plus point is, you can refill the drink

Enjoyed the burger and chips. Just an issue with cleaning to the table as it was busy Will go again!!!

Really good burger (fully loaded), shake and free peanuts. Its Westfield so expect noisy when busy. Very helpful and friendly host, Anoshia. Thank you