Five Guys in Maidstone

First time trying five guys literally burger and chips. Enjoyed it but my break was quite soggy think the quality of the bread could be better maybe not serve it in foil lol cheese could be cheddar or better quality as well beef was very nice I had a cheese and bacon burger good size with onions lettice and mushrooms. Nice burger but I've had better. Refill drink was 4 pounds 25 expensive in my eyes for a fanta or Coke tbh. Have got to say chips were very nice enjoyed them alot. Think this place could improve tbh but not keen on serving it in foil and paper bag.

The staff who work at Maidstone Five guys are amazing, really helpful, polite five star service well done all keep uo the good work

Great service from the restaurant and quick delivery from the delivery guy's too and really enjoyed my burger and fries, thank you very much.

One of the best burger I had..loved the meat.. It feels fresh and tender.. The potato frys are amazing…

never came and when we rung to ask about where it was the person on the phone was rude and unhelpful

I've said it before and I'll say it again...I don't care if the burgers are pricey they taste fantastic 😋👌🏾

Our delivery man was professional and polite

Order didn’t even turn up, ordered it at half 6 and it’s now 21.08 and still not here

Considering how much you pay this is not a good experience. A McDonald's with tastier burgers. Not worth 3 times the price. Won't be going back.

Best milkshakes ever. Try the peanut butter and bacon. Also the cajun fries are superb and I loved their hamburgers and hotdogs. Sure its expensive, but it's worth it.

what happened? did the lid fall off the salt pot!

Chips were cold and bag wasn’t properly shut. Burgers were too soggy and not enough mayonnaise sachets, only given two for three full meals. Driver arrived on time but had the food in a Sainsbury’s bag, not even an insulated one to try and keep food hot. I never normally leave a review but this was really poor, normally five guys is pretty good but all were disappointed by food, packaging and by driver.

£19 for a cheese burger, fries and drink.

Stone cold food. Empty ketchup sachet. Sunday ruined.

Delivery was horrendous for just 2 milkshakes

Great service, tasty burgers, a bit pricey and cheap interiors but all in all a good experience. Worth the money.

First and incorrect order arrives, which we didn't accept, then I call and I'm told our order is still in the restaurant waiting to be collected, should eb about 10 minutes (our order is already 10 mins late). 35 minutes later I call again and I'm told our order still hasn't been collected! No apology. Told to request a refund through just eat or go collect. No offer of compensation. Still no apology. Manager was useless. Went to collect order...no apology, arrived home to cold, over salted food that went in the bin...don't recommend! In fact, avoid, go to McDonald's.

First and incorrect order arrives, which we didn't accept, then I call and I'm told our order is still in the restaurant waiting to be collected, should eb about 10 minutes (our order is already 10 mins late). 35 minutes later I call again and I'm told our order still hasn't been collected! No apology. Told to request a refund through just eat or go collect. No offer of compensation. Still no apology. Manager was useless. Went to collect order...no apology, arrived home to cold, over salted food that went in the bin...don't recommend! In fact, avoid, go to McDonald's.

our order wasn't delivered despite this update! it was the wrong food so we refused to accept it. phoning Five Guys was about as effective as fitting fan light windows on a submarine! £40 quid down and nothing to show for it...not even an apology!

Hasn’t been delivered even though I’ve been told it has

EXCELLENT AS ALWAYS! Hands down the best burger around, by far... It is worth paying the extra money for food this good 👍🏽

Delivery driver stolen 1 of my bottles of coke

it was two hours late... it arrived cold - the worst experience ever, please note I will be making a complaint about the experience

delivery great, chips great, they forgot my burger tho!!!!

absoloute smashing 🥰 if i give u this reveiew can u send a free order of the same thing again to my house and i will give u 5 stars

Instead of calling before delivering just banged on the door instead of

My order as not been delivered but it says it as

Delivery driver was really polite but food was well over an hour late and obviously cold and soggy by the time it got here

We had a takeaway order delivered . Tiny bacon dog and a bacon cheese burger...cost was around £22 and was not value for money as my 2 grandchildren were still hungry. Have had 5 guys before which was great. Never again

First time using Five Guys - burger tasty and enough chips to sink a ship, but barely warm when arrived but I suppose that is the downside of home delivery! Bit too expensive for just burger and chips though

said delivered but nothing arrived, no knock on door, nothing, tried multiple times to ring restaurant and no answer, will not used this restaurant again.....

Fantastic food that my 12 year old adores

Massive portions, delicious food. Not delivered fast enough unfortunately so the temperature had dropped significantly.

Fantastic food that my 12 year old adores

absolutely great food , always hot and always flavoursome .

Very friendly service. Standard Five Guys food quality which is good. Restaurant was clean. Order delivered quickly.

Cold and burnt food, I’ll be wanting a refund

So we ordered about 8ish and we was sent 3 different times our food eventually arrived at 23.00 cold the delivery driver said it took the restaurant a hour to even get a driver it was already remade and it come to us cold iam fuming with the service provided and I also heard the driver moaning about how far he had to come to deliver our food I paid 40 pounds for this food

Great grub great delivery thanks it’s coming home xxxx

first time getting a duff order. burger patties had no seasoning.

Never received the order. Awful service

Ordered 18:40 advised delivery 7:15 to 7:30, arrived 8.03. Both burgers cold, one patty still pink inside which is a hygiene risk with ground meat. All fries cold and soggy. For the price paid this level of service and quality of food is appalling.

Nice burgers, great milkshakes, a little pricey but worth it

Very tasty. But not exactly value for money. Actual size of burger comparable to a macdonalds. Not really worth almost £20 for a little beefburger

Milkshakes are good, but the food and the crazy prices are not compatible. It wasn't anything special. They need to radically change their model to survive in this climate.

Absolutely amazing even though the price is higher than most fast food places the food makes up for it 10x I can eat a massive order of McDonald’s and feel hungry but this one fries and a burger just fills me up straight away soooo good. Highly recommend make sure u get loads of toppings 😋

My chips large were well oversalted not eated at all, and burger was soggy, and missing mayo, did not enjoy it

Fast delivery. Hot & tasty. Nice guy delivered - very friendly 👌

Nice place. I just had a look around.

The best milkshakes ever. The cajun fries are fantastic and I love their burgers. Expensive but well worth it. Andrew and his staff are superb.

My order did not arrive and I am still yet to receive my refund!!

fantastic delivery driver. If I could top after delivery I would tip.

The best five guys I’ve ever had, thanks Alex and Andy

No drinks delivered won’t answer restaurant the phone has it ringing over 5 minutes straight

Took 3 hours to get delivery, we ordered for lunch, arrived at half 2

I went yesterday 26.05.24 to buy a burger and witnessed the chef using the same pair of gloves to manipulate raw meat, vegetables and bread. Can someone please give them a course of food cross-contamination? They should be washing their hands or as at least changing the gloves each time they manipulate raw meat.

AWFUL! I have been given someone else's order!

Very good quality, wonderful taste, impeccable service, speechless.😍😍😍😍😍

Well it’s definitely hard for me to give 1 star but if I must. The food was disgusting cold and 100% not worth the money let alone the 30 minutes I had to wait. One thing is for sure I definitely won’t be eating in this place

Completely the wrong food delivered by the bike rider! I ordered a 5guys delivery and the driver just gave me someone’s kfc order.. refund immediately requested or simply deliver the correct food from the correct restaurant

Lukewarm at best but nice burgers. Tiny bit of limp lettuce in one burger. For the price, you’d expect it warm and to properly include the extras.

no sauces, shorted on the fries (none in the bag) the tub wasn't even full to the top and the fries that we did have were poor quality some being firm/underdone... worst experience at a five guys I have ever had!

Food and service are fantastic as always.

Lived in Maidstone for over 4 years now and unfortunately haven’t been able to visit due to a awful smell on the outside so tried to come in the other day to see if it was actually coming from the shop as surely not as they have customers inside but wow the smell is terrible so had to leave.

Disappointing quality, and quantity: the hot dog is a small frankfurter in a crumbling dry bread roll. To compensate, they put a ton of average quality chips in the bag (just loose!). I've given it a second chance after being disappointed some time ago, but no, this is not worth my money.

the chips were good but everything in the burgers was very overcooked and the relish was completely missing as a result they were very dry, lacking in flavour and disappointing

Absolute joke most of order missing

Foods always cold, last time ordering here.

Driver great, could you please let him know we said congratulations on the new baby also!

Food was awesome as usual. Only thing I can ever fault with 5Guys is the price!

Beautiful burgers! Chip a little cold but definitely lots of them!

These are the same wherever you go. Great burgers, excellent chips and plenty of them. Staff efficient and friendly.

Order not as ordered. We got 2 of the same burger rather than what we ordered. Food was cold.

Brilliant food and plenty of places to sit

Unfortunately the chips were cold

When you want a cheaky takeaway burger, but you want it to be good burger and chips. Nothing beats 5 guys burger n chips on Tuesday night after long day of work

The manager, Andrew provided excellent service and even remade a burger to make sure my husband, who has celiacs, has a completely gluten free burger. Thank you for the incredible service

Fantastic food and speedy service as always

Bottle of sprite missing from order

My vegetarian option was a bun full of vegetables , no option for a meatless patty at all . With so many meatless options available these days , this is all that was offered burger wise. Pretty poor show in this day and age.

Food turned up cold, soggy and squashed. Not a good experience won’t order via just Eat again!

Five guys always on the money. Very happy belly

Great tasy food and such a lot of it !

Stuffs are really good to provide best services.

Food was late and turned up cold

Good quick service with friendly delivery.

Delicious food and so many chips :) fast delivery and nice delivery guy!

First time for a 5Guys and i wasn't disappeared , looking forward to the next one .

We visited this weekend for a milkshake as a little treat. All the staff we encountered were so friendly! Also, the milkshake was delicious!

Lovely food, at the usual standard.

Ordered 2 cheeseburgers with different options and half were missing or in the wrong burger, don't think I'll bother eating here again

The food was not hot, but it did arrive within the time frame given. Microwave is a wonderful thing.

Milkshake very good burger very nice and staff very accommodating very clean aswell

Food was cold took nearly 20min when its a 5mjn drive I want my money back as I’m not eating cold food what a waste of money that was

arrived on time . Good temperature. Good quility food . Will be ordering again

Food was amazing just a shame it takes an hour for them from getting the order to prepping for it being a fast food chain

I know it’s a bit cold outside but my food was basically refrigerated.. the bag wasn’t even taped up on the top so all the cold air was just ruining my food

Excellent food great taste and hot

No straws were provided with the milkshakes

Staff are brilliant here, kind, helpful and service with a smile. Burgers and milkshake was lovely according to my husband.