Five Guys in Maidstone

I must have missed something because people really do rate 5 guys. Unfortunately, it didn't come across to me as any better than a McDonalds, which I don't rate as a good restaurant for reference. It's pretty basic and the food isn't anything special

Sickening smell on the outside, sort it out for the publics sake

Milk shakes are amazing! Food good too. And fries spot on and tasty.

not great . expensive for a burger so we expected more . very sloppy ,food spilled out in outer bag . we had a hot dog in lettuce wrap- horrible . cheeses burger fell apart from wrapper. chi

What more can l say,it was 30 minutes late arriving,but we realise traffic can be bad at that time so we forgive the delivery chap.

Chips where stone cold and burger was warm at best.

First time trying five guys literally burger and chips. Enjoyed it but my break was quite soggy think the quality of the bread could be better maybe not serve it in foil lol cheese could be cheddar or better quality as well beef was very nice I had a cheese and bacon burger good size with onions lettice and mushrooms. Nice burger but I've had better. Refill drink was 4 pounds 25 expensive in my eyes for a fanta or Coke tbh. Have got to say chips were very nice enjoyed them alot. Think this place could improve tbh but not keen on serving it in foil and paper bag.

Fries were disappointing - nowhere near the amount that we’ve previously had. I ordered a large and the size we got was more like a small. Disappointed

Food was a little cold, chips traveled surprisingly well. Milkshake was delicious as always.

The food was good but the courier didn't have a delivery bag and the order arrived cold.

The staff who work at Maidstone Five guys are amazing, really helpful, polite five star service well done all keep uo the good work

great food brilliant delivery driver

the order came fairly quickly but there was no sauce or relish in either of the burgers and they really needed it. it's the second time this has happened now and it's pretty annoying, given how much the burgers cost I might have thought some effort would go into the prep. but maybe I just shouldn't order a fiver guys on a Friday evening, or maybe I should just go somewhere else entirely.

Great service from the restaurant and quick delivery from the delivery guy's too and really enjoyed my burger and fries, thank you very much.

One of the best burger I had..loved the meat.. It feels fresh and tender.. The potato frys are amazing…

never came and when we rung to ask about where it was the person on the phone was rude and unhelpful

I've said it before and I'll say it again...I don't care if the burgers are pricey they taste fantastic 😋👌🏾

Our delivery man was professional and polite

Order didn’t even turn up, ordered it at half 6 and it’s now 21.08 and still not here

Considering how much you pay this is not a good experience. A McDonald's with tastier burgers. Not worth 3 times the price. Won't be going back.

Best milkshakes ever. Try the peanut butter and bacon. Also the cajun fries are superb and I loved their hamburgers and hotdogs. Sure its expensive, but it's worth it.

what happened? did the lid fall off the salt pot!

Chips were cold and bag wasn’t properly shut. Burgers were too soggy and not enough mayonnaise sachets, only given two for three full meals. Driver arrived on time but had the food in a Sainsbury’s bag, not even an insulated one to try and keep food hot. I never normally leave a review but this was really poor, normally five guys is pretty good but all were disappointed by food, packaging and by driver.

£19 for a cheese burger, fries and drink.

Stone cold food. Empty ketchup sachet. Sunday ruined.

Delivery was horrendous for just 2 milkshakes

Great service, tasty burgers, a bit pricey and cheap interiors but all in all a good experience. Worth the money.

our order wasn't delivered despite this update! it was the wrong food so we refused to accept it. phoning Five Guys was about as effective as fitting fan light windows on a submarine! £40 quid down and nothing to show for it...not even an apology!

First and incorrect order arrives, which we didn't accept, then I call and I'm told our order is still in the restaurant waiting to be collected, should eb about 10 minutes (our order is already 10 mins late). 35 minutes later I call again and I'm told our order still hasn't been collected! No apology. Told to request a refund through just eat or go collect. No offer of compensation. Still no apology. Manager was useless. Went to collect order...no apology, arrived home to cold, over salted food that went in the bin...don't recommend! In fact, avoid, go to McDonald's.

First and incorrect order arrives, which we didn't accept, then I call and I'm told our order is still in the restaurant waiting to be collected, should eb about 10 minutes (our order is already 10 mins late). 35 minutes later I call again and I'm told our order still hasn't been collected! No apology. Told to request a refund through just eat or go collect. No offer of compensation. Still no apology. Manager was useless. Went to collect order...no apology, arrived home to cold, over salted food that went in the bin...don't recommend! In fact, avoid, go to McDonald's.

Hasn’t been delivered even though I’ve been told it has

EXCELLENT AS ALWAYS! Hands down the best burger around, by far... It is worth paying the extra money for food this good 👍🏽

Delivery driver stolen 1 of my bottles of coke

it was two hours late... it arrived cold - the worst experience ever, please note I will be making a complaint about the experience

delivery great, chips great, they forgot my burger tho!!!!

absoloute smashing 🥰 if i give u this reveiew can u send a free order of the same thing again to my house and i will give u 5 stars

Instead of calling before delivering just banged on the door instead of

Delivery driver was really polite but food was well over an hour late and obviously cold and soggy by the time it got here

My order as not been delivered but it says it as

We had a takeaway order delivered . Tiny bacon dog and a bacon cheese burger...cost was around £22 and was not value for money as my 2 grandchildren were still hungry. Have had 5 guys before which was great. Never again

First time using Five Guys - burger tasty and enough chips to sink a ship, but barely warm when arrived but I suppose that is the downside of home delivery! Bit too expensive for just burger and chips though

said delivered but nothing arrived, no knock on door, nothing, tried multiple times to ring restaurant and no answer, will not used this restaurant again.....

Fantastic food that my 12 year old adores

Massive portions, delicious food. Not delivered fast enough unfortunately so the temperature had dropped significantly.

Fantastic food that my 12 year old adores

absolutely great food , always hot and always flavoursome .

Cold and burnt food, I’ll be wanting a refund

Very friendly service. Standard Five Guys food quality which is good. Restaurant was clean. Order delivered quickly.

So we ordered about 8ish and we was sent 3 different times our food eventually arrived at 23.00 cold the delivery driver said it took the restaurant a hour to even get a driver it was already remade and it come to us cold iam fuming with the service provided and I also heard the driver moaning about how far he had to come to deliver our food I paid 40 pounds for this food

Great grub great delivery thanks it’s coming home xxxx

first time getting a duff order. burger patties had no seasoning.

Never received the order. Awful service

Ordered 18:40 advised delivery 7:15 to 7:30, arrived 8.03. Both burgers cold, one patty still pink inside which is a hygiene risk with ground meat. All fries cold and soggy. For the price paid this level of service and quality of food is appalling.

Nice burgers, great milkshakes, a little pricey but worth it

Very tasty. But not exactly value for money. Actual size of burger comparable to a macdonalds. Not really worth almost £20 for a little beefburger

Milkshakes are good, but the food and the crazy prices are not compatible. It wasn't anything special. They need to radically change their model to survive in this climate.

Absolutely amazing even though the price is higher than most fast food places the food makes up for it 10x I can eat a massive order of McDonald’s and feel hungry but this one fries and a burger just fills me up straight away soooo good. Highly recommend make sure u get loads of toppings 😋

My chips large were well oversalted not eated at all, and burger was soggy, and missing mayo, did not enjoy it

Nice place. I just had a look around.

Fast delivery. Hot & tasty. Nice guy delivered - very friendly 👌

The best milkshakes ever. The cajun fries are fantastic and I love their burgers. Expensive but well worth it. Andrew and his staff are superb.

My order did not arrive and I am still yet to receive my refund!!

fantastic delivery driver. If I could top after delivery I would tip.

The best five guys I’ve ever had, thanks Alex and Andy

No drinks delivered won’t answer restaurant the phone has it ringing over 5 minutes straight

Took 3 hours to get delivery, we ordered for lunch, arrived at half 2

I went yesterday 26.05.24 to buy a burger and witnessed the chef using the same pair of gloves to manipulate raw meat, vegetables and bread. Can someone please give them a course of food cross-contamination? They should be washing their hands or as at least changing the gloves each time they manipulate raw meat.

AWFUL! I have been given someone else's order!

Very good quality, wonderful taste, impeccable service, speechless.😍😍😍😍😍

Well it’s definitely hard for me to give 1 star but if I must. The food was disgusting cold and 100% not worth the money let alone the 30 minutes I had to wait. One thing is for sure I definitely won’t be eating in this place

Completely the wrong food delivered by the bike rider! I ordered a 5guys delivery and the driver just gave me someone’s kfc order.. refund immediately requested or simply deliver the correct food from the correct restaurant

Lukewarm at best but nice burgers. Tiny bit of limp lettuce in one burger. For the price, you’d expect it warm and to properly include the extras.

no sauces, shorted on the fries (none in the bag) the tub wasn't even full to the top and the fries that we did have were poor quality some being firm/underdone... worst experience at a five guys I have ever had!

Food and service are fantastic as always.

Lived in Maidstone for over 4 years now and unfortunately haven’t been able to visit due to a awful smell on the outside so tried to come in the other day to see if it was actually coming from the shop as surely not as they have customers inside but wow the smell is terrible so had to leave.

Disappointing quality, and quantity: the hot dog is a small frankfurter in a crumbling dry bread roll. To compensate, they put a ton of average quality chips in the bag (just loose!). I've given it a second chance after being disappointed some time ago, but no, this is not worth my money.

the chips were good but everything in the burgers was very overcooked and the relish was completely missing as a result they were very dry, lacking in flavour and disappointing

Absolute joke most of order missing

Driver great, could you please let him know we said congratulations on the new baby also!

Foods always cold, last time ordering here.

Food was awesome as usual. Only thing I can ever fault with 5Guys is the price!

Beautiful burgers! Chip a little cold but definitely lots of them!

These are the same wherever you go. Great burgers, excellent chips and plenty of them. Staff efficient and friendly.

Brilliant food and plenty of places to sit

Order not as ordered. We got 2 of the same burger rather than what we ordered. Food was cold.

Unfortunately the chips were cold

When you want a cheaky takeaway burger, but you want it to be good burger and chips. Nothing beats 5 guys burger n chips on Tuesday night after long day of work

The manager, Andrew provided excellent service and even remade a burger to make sure my husband, who has celiacs, has a completely gluten free burger. Thank you for the incredible service

Fantastic food and speedy service as always

Bottle of sprite missing from order

My vegetarian option was a bun full of vegetables , no option for a meatless patty at all . With so many meatless options available these days , this is all that was offered burger wise. Pretty poor show in this day and age.

Food turned up cold, soggy and squashed. Not a good experience won’t order via just Eat again!

Five guys always on the money. Very happy belly

Great tasy food and such a lot of it !

Stuffs are really good to provide best services.

Good quick service with friendly delivery.

Food was late and turned up cold

First time for a 5Guys and i wasn't disappeared , looking forward to the next one .

Delicious food and so many chips :) fast delivery and nice delivery guy!

Lovely food, at the usual standard.