Fitzbillies in Cambridge

Overpriced, overrated, and undercooked. Was served the stalest, driest, and coldest sausage roll, when asked to heat it up they said they couldn’t, absolute waste of money.

Been going to Fitzbilles for years, I think with the recent expansion to more sites has impacted the good customer service of the past. The coffee was good, it's just not the same when the person serving is having a terrible day and barking at the customers.

Big dissapoiting! You wait 10 min in line for a coffee, bad capuccino, average and expensive food, it s dirty, crowded, you have to clean your table to have a place to sit . Never again!

I just went in for coffee on a Sunday morning. A very pleasant experience. We sat in the window area, and you know, I've walked by this place a 1000 times, but I'd never realised how spacious the rear restaurant is, plenty of room.

Quaint tearoom/restaurant with excellent dishes. Popular, so a short wait for a table to be cleared.

It's like a Tardis - once you get in to the main cafe, it goes back a long way, makes a slight shimmy to the left, then goes back a bit more. It can get very busy - I was waiting for about 10 minutes at about 11.30 on a Sunday morning, but I could see a steady stream of people leaving, so I knew it would not take long. The staff do a great job of keeping everyone happy, and obvious the Chelsea buns are everything you could possibly want.

£8.95 for a sausage and bacon bap 😭😭🙃 oooouch! Yeah it was good and yeah I'm a fool for paying that

The signature Chelsea bun is horribly over-sweet, average pastry, over-priced. Service was half-professional at best. Coffee over-priced. It felt like it’s success depends on renown alone, not on actual quality.

We ordered two afternoon teas. And only received one. So 1 afternoon tea cost £60. I did mention we were missing one but I was told mine was on the same plate. Later on looked on the insta and noticed that we did infect only received one and was still charged for two. £30 I a lot to loose out on.

The customer service here was extremely bad. Barrista was so rude and asking for extra charger for a little more milk on coffee. We are tourists so we won’t be taking it further but will definitely not return if we live here.

The staff all looked like they would rather be anywhere else than here! The regular lattes (to drink in) were served in take away tiny flat white cups. Very underwhelming and costly for the experience. Won't be returning anytime.

A legend in Cambridge. Love it ❤️

Best coffee I’ve had in the area hands down.

The buns were terrible. Stale, drenched in syrup. You get better ones in the supermarket. Service slow. 0 atmosphere

First place we went to when arriving in Cambridge City centre. Loved my Chelsea bun and latte.

Had to come and try marmite chelsea buns and was not disappointed... Great and what fantastic coffee and great coffee art from your barrista Katie ... thank you fitzbillies

The consistency of the buns is not great. Sometimes, they are too sweet , sometimes too dry. Today, they were both. Not the nicest service, I stood in front of the till whilst they staff were having a domestic and were clearly frustrated at each other. I get it that it can be hard when it's busy, but there was only a handful of people in the cafe and no queue 🤷‍♂️

We got the afternoon tea, earl grey and British black. The cucumber sandwiches and guac pancakes weren't my favorite but all of the rest of the food and tea was delicious. Service was great too! Their salmon eggs benedict is a must🤤🤤.

Great full English breakfast, eggs bene't were nice, great bloody Mary.

Authentic British cinnamon rolls and scones, delicious The atmosphere in the store is good. Online beauty store

Sky-high prices, poor service, and small portions. I've given Fitzbillies a few chances but will not be going back after my last experience there.

Rude staff with horrible attitude. Avoid at all costs

Tried Fitzbillies for the first time and was disappointed. We ordered two afternoon teas (which came combined on one serving pedestal). The sandwiches were cold and bland, the scone was okay, and the cake selection appeared to be mass-produced and not at its freshest. The service was slow and inattentive. The price did not match the experience we received.

We were staying in Cambridge and this (following recommendations) was one of the main places we ate for breakfast and lunch. The food is amazing. There are 3 shops - a cake shop, a main restaurant and a cafe. They dont really cross over between the shops. So know which one you want. We spent time going in the wrong door. The cafe the only thing i would flag is they dont clear up very well.

Fitzbillies is a Cambridge institution, and for good reason. While my scone was pleasant, the cappuccino was the real star of the show - smooth, rich, and enjoyable. It's the ideal spot to soak up the atmosphere of this historic city, whether you're people-watching King's college or simply enjoying a moment of contemplation. Don't expect quiet during afternoon tea time as you are on a tourist highway.

The desserts were delicious, but the staff made me wait outside for too long, even though there were available tables. The tea was very fragrant, and they have multiple locations. It's better to choose a less crowded one.

Lovely traditional place in Cambridge. The vibe and staffs are amazing. We like Eton Moss Chelsea bun french toast the most 😉

We had a delicious brunch here, with brilliant, friendly service.

Worst coffee I’ve ever tasted. Watered down and barely any coffee

This was recommended to us and found it friendly and the food was very good. The service was efficient. Despite being busy the food and drinks came out quickly. The veggie breakfast was nice but only two thin slices of halloumi despite charging £16- the reason for knocking off a star.

Looks like a tourist trap, scones too dry. Glasses and tea cups were dirty and we had to ask for replacement. Waitstaff was friendly

Gorgeous spot for brunch in the centre of Cambridge. No trip there is finished off properly without a chelsea bun! Lovely staff, attentive service and great tasting food!

Very good and welcoming! Recommended for both brunch and breaks with the Original Chelsea Bun

We had a very tasty scone with clotted cream and jam and a Chelsea bun to take away.

5 stars are not enough! Amazing, friendly service, a decent coffee and the signature Chelsea buns are to die for. A 'must visit' place for anyone living in or visiting Cambridge. Go now and keep going back!

Favourite brunch place in Cambridge, they do a decent full English and eggs Royale. They only take walk-ins on the day.

Best way to start Sunday morning.

Staff were super friendly, but unfortunately we were not blown away by the food or afternoon tea… They also add a ‘discretionary service charge,’ but we were not informed what it was, nor that it was added… it’s basically an optional tip that the restaurant decides to add on your behalf. It feels very dishonest doing this and NOT telling the customer, as we didn’t discover this charge until AFTER we had paid… after some reading, this seems to be occasionally customary, but I’ve lived in London over 6 months and this is my 1st encounter with this… shame.

Waited ages for the coffee, at £3.70 for a latte, they don't provide spoons, apparently they don't have any. The tables aren't cleaned and the place hasn't got an ambience.

Bit of history here with Fitzbillies serving for a long time. Personally I like the atmosphere and food was yummy. Prices were reasonable but wont say that for afternoon tea's which is upwards of £25/person. overall great experience

Great food and coffee. Scones were perfect as were the toasties. Service was not great unfortunately.

It’s one of the most popular places to have a coffee or brunch in Cambridge. The fame is deserved. There are several in the city center. You have good coffee, variety of sweet or salad brunches and the quality is very good. I had eggs with salmon and were delicious.

Wonderful staff. Food was super.

Great breakfast, super staff and buzzing atmosphere, also had window sear so bonus

The Chelsea bun is a little bit too sweet to my taste.

They serve amazing egg benedicts in the place. Nice atmosphere, friendly staff. A great place for some coffee and brunch

Famous for its chelsea buns, iconic tea rooms in the centre of Cambridge. Always busy so plan your trip. Everything over sweet!! Just some plain chelsea buns on the menu please.

AVOID - I had a very disappointing experience with the Trumpington Street store in Cambridge a few weeks ago. I was incorrectly charged £33 on top of my order, and despite multiple emails back and forth and follow-ups, the issue has not been resolved! Customer service became unresponsive and unhelpful. I would not recommend this store due to their poor handling of billing issues and lack of communication

AVOID - I had a very disappointing experience with the Trumpington Street store in Cambridge a few weeks ago. I was incorrectly charged £33 on top of my order, and despite multiple emails back and forth and follow-ups, the issue has not been resolved! Customer service became unresponsive and unhelpful. I would not recommend this store due to their poor handling of billing issues and lack of communication.

The wonderful scrumptious food is well worth the visit x Highly recommended

A very popular place, and for good reason! It’s not the most spacious inside around the counter area, so it’s good for there to be a menu displayed in the window outside. The staff are friendly and they take the time to box up any treats with care. The focaccias were large with a decent amount of filling for the thickness and pleasurably salty and garlicky. The blueberry cheesecake was exceptional, but a few tissues would have been welcome for the resulting sticky fingers! There’s a few other branches throughout the city and while it’s far from cheap I’d recommend here!

A very popular place, and for good reason! It’s not the most spacious inside around the counter area, so it’s good for there to be a menu displayed in the window outside. The staff are friendly and they take the time to box up any treats with care. The focaccia’s were large with a decent amount of filling for the thickness and pleasurably salty and garlicky. The blueberry cheesecake was exceptional, but a few tissues would have been welcome for the resulting sticky fingers! There’s a few other branches throughout the city and while it’s far from cheap I’d recommend here!

The saddest affogato of my life! They basically serve an espresso shot on a tiny scoop of vanilla ice cream and charge you £6 to take it away! No chocolate or milk or anything else, just a single espresso shot and a tiny scoop of vanilla ice cream, no flavour, too bitter and too tiny!! ps. I am a frequent customer, coming back for their cakes and pastries for years. Waiting in line for long on a hot day to be served this random thing was my worst experience. I hope the management improves or simply stops selling affogato.

Ordered pancakes with”whipped Greek yogurt”, I got “whipped cream”. I asked a waiter to check and yes it was whipped cream. I said I didn’t want it, he offered me something else which I declined. He took my plate to the kitchen and talked about me to his colleagues ( they made it obvious when they turned and looked at me). I spoke to a manager about this and the cream. He said he would not charge for the pancakes, and would have a word with the waiter, which he did while we were there. Very unprofessional under the circumstances. My husband enjoyed his full English breakfast. The toilets we’re disgusting, we will obviously not return. Do not put one thing on your menu and serve something else. Or at least tell your customer.

Purchased a wedding cake from Fitzbillies which looked stunning and tasted amazing! Highly recommend!

Love coming here, the best service, always polite and just the best quality food too! Thank you for the great service today and the little Chelsea bun for my mums birthday! Very nice touch!!

Friendly staff, Nice filter coffee, the scone is a bit dry for me, the black pudding is nice!! Altho £3 for a small piece of it😅😅

Negatively exceeding my lowest expectations of the most abysmal, unfathomable gastronomy ever seen. Far from what Italy or France offer. But perhaps it's an extreme mistake for me to think of comparing this bakery with French standards.

I visited here on a weekend trip to Cambridge to try the famous Chelsea buns, and they did not disappoint! The Chelsea Bun french toast is an absolute must if you visit! The staff were also super friendly and had a really nice vibe inside :)

This was my first time trying cream tea and choosing Fitzbillies as a place to do so was definitely the right decision. I love how such simple ingredients make for a delicious meal/snack. I wish I could give more stars!

There are 3 shops here, a cake shop, restaurant and a cafe. These shops celebrated 100 years since opening in 2020, which is a great feat for sure. Pastries we had were pretty average and the coffee also nothing special but adequate. The staff were a bit lacklustre and generally a lot of complaining amongst themselves about various things not friendly or welcoming at all. The WiFi was not working at all when we were there. It’s busy largely because of its location I guess.

i loved the food here and will definitely be returning should i visit cambridge again. i had apple juice, full english, cake and tea all for £28. everything was delicious and the staff were lovely. also- gender neutral toilets :)

Food was delicious, we got a nice deal as I got a Chelsea bun french toast with apple juice and then a hot chocolate and 2 scoops of ice cream for £28 and they were all lovely and finished the lot

The 2 stars are for the staff/service who were really nice but this famous bun is a hard FAIL! It’s a typical tourist trap thing which tastes awful but everyone goes to try because it’s on some list. It’s not even warm - served COLD and just a hard bun with lots of syrup on it. Save your calories for other things - I wish I did!

Amazing food good service for a big crowd on a busy day. Highly recommended

Great place for some coffee and buns. Real happiness!

Starbucks vibes. Nothing special.

Delicious shortbreads to accompany our milk chocolate and tchai latte. And the carrot cake was delicious. Very friendly service

A must visit for any visitor famous for its Chelsea buns and close to a great museum and gallery. Can get busy.

We visited for breakfast, brunch, and lunch, and we would visit again if we were there longer. Exceptional food, great range of vegan dishes.

Took my mum for a last minute birthday treat, really glad I did! We got the pancakes and the berry macron sundae. Service was speedy and friendly (especially considering the massive queue they had outside). Once they heard it was my mums birthday we also got a free Chelsea bun! Really lovely, can't believe I haven't gone before in my 20 years of living in Cambridge

Good overall experience here at Fitzbillies which I believe is a must if going to Cambridge as its not available elsewhere. The famous chelsea bun is of course a favourite and there was ability to sit inside the store which we did. The menu is relatively extensive and the treats tasted great, along with the drinks. Unfortunately the service is a little mediocre - there are plenty of very young (likely Uni students) who don't really know what they're doing - for example one lad was just singing to himself for 30 minutes straight whilst walking up and down the tables and nobody really addressed us until we asked to order specifically.

Absolute delight, great food and atmosphere. The homemade ice cream is delicious and the macrons

Good scones but service pretty shocking, no attempt to clean up tables, etc

Cream tea is a must try item. A sultana scone with jam and clotted cream. Slightly disappointed that the scone isn’t toasted and is cold. Luckily it’s still soft and buttery inside. Chelsea bun-gato is also nice.

Where to start….I’ve lived in and around Cambridge for 41 years and this, remarkably, is my first trip to Fitzbillies! What have I been missing out on for so long!!! This place is incredible! The staff are friendly, welcoming and attentive. The restaurant is beautifully decorated, lively without being loud, and the food is to die for!! Did someone say Chelsea bun French toast?! Lord it’s good!! Will be coming back for sure!

Had heard about this place and was slightly concerned it might just be a big tourist trap and not actually that good. Nonetheless I tried it and it was absolutely fantastic. We ordered the Chelsea bun French toast and the eggs Benedict with bacon instead of ham. Everything was delicious, even the bacon was above average. Bloody Mary was also fantastic. The servers were all very pleasant and despite it being incredibly busy were super friendly and attentive. Will absolutely be back!

On a cold day, a hot latte nothing beats the scone here. Creamy taste, the dips are awesome.

I purchased some Chelsea buns for fathers day, the buns were lacking in fruit and syrup and not as good as normal. My parents froze the remaining buns and have eaten them today. Only to nearly choke on what appears to be a large bit of string from the flower sack. Photo attached.

Outstanding place. Brilliant friendly staff. Excellent service. Food is delicious. Well done Fitzbillies. Great place.

Dunk of Cambridge - Choco lover's choice XD And the bun is also nice!

I’ve visited this place in its various forms for 50+ years. A couple of years ago I had one of their famous Chelsea buns. It was dreadful. Insipid. Nothing like the ones made years ago. I decided to give them another chance and recently I visited for a coffee and cake. Service was poor. The lady serving was nowhere to be seen and I had to wait an unacceptable time. After I had sat down and started my cake I became aware of a young man behind the counter who seemed lees than totally focused on his job. And then ……. The music came on. Who was the music for? I would suggest it was for the staff. It was a hideous and loud intrusion into the quiet. I had a rum truffle as they were out of cheese scones. By the time I’d eaten it my plate was covered in a greasy, oily layer. Not nice.

Went here for cream tea on a Thursday afternoon. Paid £8 for tea and scone with clotted cream and jam. So delicious. Don’t forget to try the chelsea buns!

Cinnamon rolls are good but not great...

Wow, just wow, from the moment we waited outside , not for very long , staff were friendly and attentive . Clean tables and friendly atmosphere. Waiters could have not have been any more polite , and food is amazing … Really well worth a visit Lovely

Buns were great :) just as good as expected. Staff were rather unfriendly, hopefully it was just an off day. Lots of choice but felt very rushed

The breakfast tea is very delicious and they are very good at making tea. The oat milk used is also delicious.

It was good, we took coffe, pot of tea and chelsea buns. Place is nice, food OK You need to come there because it’s a 100’s year bakery, only for that

Well, we’ve been here before and the experience was fine, but today when asked for a table for 2, we were put into a cramped corner. We politely asked to move but were told that we couldn’t sit in the more spacious area because they kept that for busy times, despite other customers being sat in there…… Anyway, here we are sat outside in the sun in Browns just up the road!!!! It’s Mrs T’s birthday and I’m afraid Firzbillies, compromise just will not do. Probably see you again sometime soon when we’re not so demanding as a customer and don’t feel the need to be right and treated as such. 😎

Great place to experience and authentic Cambridge delicacy . The Chelsea buns were amazing and the staff very good . Lovely location but £4 for a small cup of apple juice which tasted funny is outrageous. Pricing quite high

Beautiful interior with a lot of Cambridge elements. Surprisingly, the English breakfast doesn’t come with baked beans. The Chelsea bun toast is a bitter heavy for me.

Chelsea bun is tasty! It’s like a hybrid of a cinnamon bun and French toast.

It was a wonderful experience out there, well the rain brings in extra beauty to the little spot and makes me feel my choice was right. Had to wait a bit long to find a seat, apart from that it was perfect

Food was lovely and tasty. We hadn’t booked but got a table without any issues. My only niggle would be around the drinks. Very small coffee and the smallest teapot for a cup of tea. At £3.85 for the pot, I found this really disappointing. Would I go again or recommend? Probably not if I am honest - I think there are other places where you can get the same if not better standard of food but better overall value.

My sister and I had a really lovely vegetarian breakfast here. The hash brown was amazing. Everything was on point. There was a glitch with our order and we waited ages but the staff were wonderful, rectifying the situation quickly and offering a discount. I'll definitely be back.

Great pastries, good coffee and friendly attentive service. A good Cambridge hideaway.

This café has a good location in the centre of Cambridge. The staff were very welcoming. It was a clean pleasant environment. Two good quality flat whites cost £7.

Overall 10/10 - service was great and food was fabulous

Lovely experience to be able to eat their famous Chelsea buns with a cup of coffee there. The buns are not so sweeter than they say. It compliments their coffee!

Fitzbillies is an absolute gem! The manager on the till in their coffee shop was really friendly and welcoming, and helped me choose what I wanted with excellent recommendations. The barista, Phoebe, was also incredibly friendly and skilled, and her latte art was beautiful. All the staff made me feel welcome throughout my visit and the music and ambiance was immaculate! If you’re in Cambridge for the day, this place is a must visit 😍