Fireaway Pizza Bury in Bury

Been a loyal customer for years and tonight took the p*ss and is more often. I totally understand you are busy which is great but don't give me a delivery time of 40 minutes and take nearly 2 hours!!! Stop taking orders if your are so busy. The rating from this place are going downhill massively. Put customers before greed!

Fantastic pizza and service. Ordered on a Saturday night online. Spoke to a very helpful guy. Couldn't do enough for me. Pizzas came fast. 👌

Ordered on Uber eats from a “Papis tacos” which is at this address which I’m assuming is just another take away that only appears on the apps to broaden business. It was terrible and an absolute waste of money £30 for a soggy wrap that was nothing like advertised and to top it off the chips might as well have been my grans fingers they were that stale. Whoever runs this business needs to wobble their head I wouldn’t even feed that to the dog. Jokers

Great food and very thoughtful staff, thank you!

Pizza and chicken are good which is surprising for a chain! Staff were not rude and we did not wait long like other reviews suggest but whoever cut our pizzas should consider a training course in cutting pizza properly, or get a sharper tool. We paid £35 for 2 pizzas, 2 chicken boxes and 2 drinks as a meal deal

Disgusting rotting food dirty place

Don’t answer the phone and go way over the delivery time? 1.5 hour wait time and the restaurant is 5 mins down the road. Never known it will never order from here again

DO NOT ORDER. Absolutely vile disgusting establishment, worst customer service I’ve ever experienced!!!!! I expect food standards agency to shut this place down soon.

Well this place has gone down hill quicker than Franz Klammer…2 pizzas both burnt, hardly any toppings and tasteless..don’t understand how they can get a Pizza so wrong! Shame because it use to be such a good place.

Took 4 hours and about 5 phone calls just to tell me it’s not coming. Then put my order as received on Uber eats, so I might not even get my £30 back. Went from their iPad ‘wasn’t on’ so they didn’t see it.. to ‘it will be with you asap’ to ‘order was never received’ they also had 4 other orders on the iPad they hadn’t seen so the same thing has probably happened to all those people too.

I have been a customer of this restaurant, but from tonight I will no longer be. After a 1 hour delay and three phone calls to the restaurant, you hear me say from the restaurant "if you don't want to wait cancel" and asks for the phone in my face. I was just asking why there was a delay and every time he told me "give me a minute and they'll end the call". Lack of respect, the pizza is no longer as good as it used to be since they changed management, even the taxi driver was upset when I explained the situation to him.

Great pizza, best around. But delivery time was awful. An hour late.

We have ordered from Fireaway before and the quality has been fine .Tonight the pizzas were burnt around the edges .We did not receive the 500ml ice cream tub that we have paid for , just a glass holding a single portion of ice cream .Please tell me how you intend to resolve this as the service has been inadequate on this occasion .

2 hours late. Tasted rubbish. Ride front desk advisor.

I think it was delivered early but I can’t recall by how long. This is the best pizza place for good quality food. Got a massive 40% off with today’s offer which was much needed for us to be able to have a treat tonight! Thank you!

sent a vegan pizza with cheese on it

Probably the best and friendliest pizza place in the area. Try the potato wedges!

Rude, unprofessional, stupid, moody staff who have 0 customer service skills, never going here again n don’t recommend anyone else to either, save your money and go somewhere where the staff actually know what they’re doing and how to speak to a customer

Me and my partner travelled quite a while excited to try the pizza from Fireaway, the pizza did meet our expectations however, we left disappointed with the service we received on the day. The gent who took our order was rude and impatient not letting us speak when we were ordering. As it was our first visit to this place we expected to make mistakes when we were placing our order, when we did the worker replied back in an angry tone and started huffing and puffing whilst we were ordering. Due to the poor customer service and care we won’t be returning to this establishment.

Place is terrible. Same price as dominos and 1/4 of dominos quality. Wedges are a full potato cut into 4. Pizzas are really bad, got my money back of JE and I’d never order from here ever again

Ordered online and delivered on time. Great choice and quality of food is excellent. Ordered 12" for four people and a bottle of coke.

Pizza took 1.5 hours in total and was cold on arrival. Such a shame as seems like it would have been nice fresh pizza.

Delivery took two and a half hours (estimated 40 minutes) and was cold on arrival. Appalling.

Driver called, had gone to the incorrect address as he hadn't put the post code into the sat nav, I had to tell him the correct post code. He said "I'll be there in ten minutes" this was when the food was already half an hour after the estimated delivery time. Food all cold.

Great friendly staff, clean place. The pizza was very nice, the chicken wings was alright, chicken tenders was very nice, only let down was the parmasan wedges, they just needed to be cooked a little longer as the big pieces was a touch raw in middle but other that that was great food.

Fireaway Pizza or Italiano Segrato? Either way, incompetent and unprofessional and don’t have food hygiene certification. Driver sent away after waiting over 2 hours for food with kids waiting that have to get up for school in the morning. There’s no excuse for the lies that I get when they got in contact with us as well. AVOID AT ALL COST!!!

Really nice staff I recommend it to everyone

I usually really enjoy fireaway but this time it was quite disappointing - the whole order was cold when it arrived and the pizza was really chewy like it was under cooked. The meatballs also tasted off 😒

food delivered 30 minutes late. The pizza wasn't hot. Ordered potato wedges and got what appeared to be mash potato and skins in a box. For £32.00 I was expecting a lot better.

The wait time is a bit ridiculous over an hour from when I ordered but it did come at the time on the app

Just lovely 3rd time I have had a gluten free pizza here and tried 3 different flavours and will continue ordering from here

Food was good when it eventually arrived. I appreciated the phone call (after I had already called) to say it would be late, but the women was actually quite rude. Driver was apologetic and nice to deal with.

Had to ring up as they was 1 hour after the time they said it would b delivered

Absolutely shocking. Waited an extra 35 minutes driver finally showed up and was even at the wrong house! Complete order was freezing cold and they even forgot part of my order. Shambles won’t be ordering from here ever again when I get my money back.

Took an hour and a half from ordering for it to finally be delivered, when it did arrive the calzone was cold and undercooked and the wrong flavour drink was sent. Very poor compared to previous orders.

Pizzas are lovely, but unfortunately a little late so not quite fresh when arrived

Worst service ever. Phoned the takeaway 3 times. Firstly when it was 30 mins late. I was told it would be 10 mins. 2nd time 20 mins later told he was just leaving. 20 mins later it finally turned up over an hour late. Food over priced and not that good.

Awful delivery, every time we order it takes an extra 40 mins after the expected delivery time for us to call and find out its not even been delivered I understand sometimes it definitely gets busy but this is ridiculous however they do do great pizza :)

food hasn’t even arrived yet and went on Google to ring the place and it says it’s closed and the number is not even ringing!

Delivery was 70 minutes later than expected delivery time. It said expected 20:50-21:10, it eventually came at 22:00. I called to ask for an update when it wasn’t on time and was told it would be 25 minutes, 30 minutes pass and I called again to be told it was just being cooked and would be another 10 minutes, it was 25 minutes after that. Food tasted fine, but was on the colder side. Service was poor.

When i received a email saying Driver on the way .it was 30 mins after that .i mean it's only down the road plus you use paper that sticks to the pizza

I placed an order at 19:00, I received a delivery time of 19:50, I received an email at 19:51 to say my order was in its way, at 20:05, I contacted the shop to ask where my delivery is. I was reassured my order was on its way & approx 15 mins. At 20:25 I rang again to be told exactly the same story. I insisted on speaking to a manger/lead of the shift, unfortunately at 20:35 I insisted on a refund. Not sure if I am actually going to receive my £30 back….. We walked to the shop, as it’s sited 3 mins walk away. To be confronted with the same story of its on its way ! We said from where ? It’s now been travelling in a box from 19:51pm & it’s now 20:50 ? never used before & never will use in the future …. At 21:00 my cold food arrived 🤢 we were informed no refunds would be issued.

The food came 30 minutes late and when arrived we received 2x pepperoni pizzas instead of the Asian fusion pizza and halloumi salad that was ordered. The two drinks were also missing from the order. Really dissapointed

Lovely Halloumi salad and Garlic bread for our Friday night tea time treat .

Order just didn’t show up, full stop… total waste of time and whole family starving. May as well just shut the shop up

Over priced for the taste. Nothing out of this world for what you pay

Pizza was very underdone needed a lot longer in the oven

Food was good, But the pizzas were a mess when they arrived. Smushed to one side, toppings all over the box. Very disapointing

Amazing pizza!! Amanda’s customer service was excellent.

Staff were friendly and pleasant. Food was great, looked good tasted great. Good price

My recent experience with this takeaway was a complete letdown. To start, the food I received was cold which is unacceptable for a delivery service. On top of that, the delivery itself was painfully late, leaving me hungry and irritated. I won't be ordering from this place again due to their failure to provide fresh and timely meals.

Gluten free pizza with a bbq base was nice but barely any bbq sauce, garlic bread was dry, wedges were nice and they gave a free pizza which was perfect

First and last time customer. Ordered at 19:23 and food arrived nearly an hour after quoted time at 21:05 and to top it off it was luke warm... as in it looks warm but isn't. It's a shame because it actually tastes decent, but it's definitely not worth the wait.

Excellent quality. Well packed for delivery.

Pre-ordered on the website for later when we got back from work, was delivered too early. Claimed time wasn't on slip, fair enough these things happen and may just be the website/ordering system issue. Phoned and was told it would be redone for 8. Got home, 8 came and went. Told order was being made, just waiting for driver. The pizza was clearly sat there for some time, because on arrival at nearly 9pm, it was barely warm. Got fed up of calling tbh, obviously the new ownership of this franchise hasn't been a good thing. Wouldn't bother again, shame because had ordered from here regularly over the pandemic and was always great.

45 mins late and did not say sorry or nothing and it’s our fault because they are a driver down and they still charge us full price and delivery charge , never again 😡😡😡😡

Order took over an hour to come, but it was on the hotter side of warm so that was fine. But for a £15 pizza what I got seems really sad...

An hour late, after numerous attempts to contact the restaurants we couldn't get through. The pizza came cold and wet. Very disappointing

Placed quite a large order for a housewarming I was having over the weekend. Every last bit of food got eaten - it was on time, delicious and really good value to

The delivery took more than one hour to arrive, and the food arrived cold and missing the Coca-Cola bottle. I contacted them to let them know that my order was missing an item, and they redelivered the Coke but not the bottle I ordered, they delivered cans!! No treat or refund following all the above bad experiences.

Food was good, but appetite had gone after a 2 hour wait.. 😩

Excellent delivery time being approximately 20 minutes early. Pizzas arrived piping hot. One pizza added extra toppings which were very minimal so won’t be ordering these again. Pizzas were nice as the dough was thin and fresh

Taste is ok but too stingy putting chicken on. Less cheese, less chicken and only filled with onion and jalapeños. If I wanted veg pizza then I would have ordered veg pizza and not chicken pizza. Ordered 1st and last time.

We order from Fireaway regularly because the food is top notch and the deals are really good value. Tonight they made an error with our order but handled it so professionally with no extra charge or hassle. They're the top of their game with food & customer service!

Had one of the meal deals for lunch. Only had it because there was a "30% off" offer on, otherwise it's expensive but with the meal deal plus the 30% off, the price was very reasonable. Pizza's were really great and authentic and we got the chicken strips side which was amazing too. Delivery time was great too, didn't have to wait too long. Very pleasant experience, thank you. 5 stars.

First order for us - recommended by a friend, fantastic food- fresh, hot, well presented. The salad was a dream as well not boring lots of variety and the chicken was perfection as was the Oreo shake.

Really pleasant and polite delivery staff who actually read requests. Food tasty and hot.

Amazing service! Just as they were about to shut down, they chose to make 2 last pizzas just for us, this was amazing and they didn’t have to do it but they did! Great people and great pizza shop! Highly recommend

Really good pizza with staff welcoming and generous portions

Lovely pizza, offer was brilliant

Lovely food, pizza was not greasy at all! Fave part was being able to get a salad as a side, made the pizza feel less guilty

First time trying. Pizzas fairly bland tasting and extremely thin. Decent amount of toppings though. No taste in the kinder cookie itself. Just tastes sugary. Milkshake tasted ok but bit too thin/watery for a milkshake. Couldn’t taste the Oreo pieces at all they were that ground down. Hazelnut cannoli was nice though. Overall would say it was ok with the discounted 50% offer price but definitely would not pay the normal selling price tbh.

Amazing pizzas! I had the amalfi and it was so tasty and really quick! The staff are so friendly too. Highly recommended!

Quality food and friendly folks running the place. Pizzas are perfect and really are ready in 3 minutes. Get the wedges while you're at it as they are *chef's kiss!*

The Best Pizza Ever 😊🍕 great Service Made Nice Fresh

Lovely food! We suspected a delay as aware we were ordering on a popular day for takeaways

Food wasn't cooked properly calzone was half uncooked dough and the both the calzone and the garlic didn't taste of anything, to top it off the food wasn't even warm.

Amazing food! ❤️I absolutely love their pizza's selection. The ingredients they use are top quality and staff is very kind and friendly. It is always a pleasure to come back here.

I came in with my friends to have some pizza and I have to say that it is the best pizza I had in a while. Reminded me of Italy for real and the service was just exceptional. I will definitely come here again!

Best pizzas around. Great prices too! Highly recommend 👏

Just been in with my family to order some food to take away, we ordered 3 different pizzas 2 garlic breads including one with vegan cheese and two different portions chicken strips. The food was made fresh and they was really quick doing our order all the family really enjoyed everything and will definitely be using this them as our pizza place from now on. Also the staff were super friendly and smiley.

Easily the best pizza in bury! Would highly recommend.

Beautiful food and brilliant service

Great pizza, will be a loss to Bury if it closes! Lovely modern pizzas challenging the old style!

Just on point with food and service

Pizza never cooked enough and never hot only warm

Great food!! Pizzas are fresh! Chicken is amazing 😋🤤

Really nice chicken was great Will be ordering it again

Hardly any cheese on pizza. Wedges were undercooked and poor quality..Cookie was doughy and not edible ...expensive rip off

All fantastic pizzas and included a garlic bread

Been ordering their pizza multiple times and it took us a while to find decent pizza and I glad to say. It is one of the best pizza in Radcliffe.

Officially our new pizza place! Thank you so much for the good food and great delivery service! This was out first time ordering but definitely not our last!

Best pizza’s around. Always delivered fast and piping hot. 👍

The food was Luke warm when we got it. Tasted amazing but would like it hotter so the cheese wouldn’t set firm. Also why aren’t you doing dough balls anymore? They were the best!

Excellent customer service and the pizza is perfect! Great service from Taz!

15 minutes late and our dip was missing

All the food was delicious, will definitely order again. Could have been a bit hotter.

Hadn't ordered in a while but have always really liked Fireaway. Though today I was disappointed as food arrived cold and had very little toppings. Hoping this was just an "off" day

Make your own salad with a beautiful wood fired pizza and it's as good as going to a restaurant without having to get home.

Excellent food best service highly recommended 👍👍👍