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OpinionsNoteGoogle763.6

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Went for just a milkshake, they were absolutely tiny and mostly cream, not very nice and quite expensive. Staff weren’t very friendly and seemed miserable considering they only just opened. Very disappointed won’t be visiting again!

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Ellie Burgess . 2024-10-09

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Great food at a reasonable price

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roy bowdler . 2024-09-27

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It has a laid back University Atrium feel about the place. Our waitresses were lovely and happily accommodated our choices, being able to change and add additional items. I would think there was something on the menu for everyone. I have eaten here a few times and have always enjoyed my meal.

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Jude Price . 2024-09-17

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Fantastic service despite being understaffed. Made it worse by my toddler accidently breaking a glass, but even so, the man serving us still kept his lovely, kind personality and was prompt on clearing up the mess. Even though the wait wasn't long at all, the waiter continued to apologise for 'taking so long'. The food was also lovely and exceptional, with generous portions and great presentation. Totally worth the money! I'd like to mention how nice the staff were once again, as I don't believe they get told that enough. It was a lovely experience and would definitely recommend.

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Katie d . 2024-08-01

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We popped in for a roast dinner. My husband ordered the beef roast, and I ordered the nut roast but asked them to remove the nut roast as I don’t like it and it was the only veggie option. They still charged me £16 for a few potatoes and a tiny bit of veg, which is fine as I asked for it to be removed, but they could’ve added an extra carrot or something. My potato and veg came out 15 minutes after my husband’s meal, and was stone cold. The waitress then told my husband we had to get our own cutlery from downstairs, where she’d just come from. I actually thought she was joking and started laughing, she just gave me a look and walked off. The food was horrible, the cabbage literally tasted like cough medicine, and the “cauliflower cheese” was cauliflower swimming in milk or cream. The staff were cold and not helpful, they didn’t smile at all. I was going to order a cocktail, but we waited half an hour after finishing eating and still no one cleared the table, so we left. The only positive was a young lad was polite on the way out.

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Carli Harrison-Bessell . 2024-07-21

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Food wasn’t bad but very overpriced for the quality provided.

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Make Noise . 2024-06-22

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Do not waste your money, salad £12 the meal was really over priced and not nice

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marie . 2024-03-31

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It’s not the same since the menu changed, 6 of us came for a cocktail weekend and they only have 2 cocktails now, very little choice for food, anti climax if I’m honest, won’t be coming back as we usually do.

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Rachel . 2024-03-30

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Initially we were greeted warmly by a male member of staff, who even organised water and a treat for our elderly dog. We were asked to sit at a specific area because of him. Unfortunately the table was very high, as were the benches. They were constructed with scaffolding poles but our old boy couldn't climb over them (so that he was out of the way, which is fair enough) The staff could see us struggling, not only with him but also my 78 yr old mother, who couldn't get up onto the bench. We were made to feel very uncomfortable and were being watched without anyone offering to help or move us. I must point out, the place was virtually empty with only 2 other tables occupied that we could see... one of which had a dog but I don't believe they were dining. When the food arrived there was an item missing (luckily I'd asked for a receipt). Said item brought out without an apology. When we ordered drinks my daughter was asked to show I.D. not a problem as it's the law. 3 very young members of staff made us feel uncomfortable as they kept looking over at us throughout the meal. Eventually (whilst eating) we were asked to produce I.D for my daughter (again) and for her boyfriend. Her boyfriend (mid 20s) produced his ID and I explained that my daughter had already provided hers. The whole experience wasn't great. The food was OK, nothing special. I do hope the staff receive better training before the season gets underway. After all this is supposed to be a hospitality based industry.

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Karen Hughes . 2024-03-12

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Had such a fantastic time here, the staff were so lovely and friendly and Stu who hosted the quiz was so lovely and brilliant and hosted a great quiz, really enjoyed ourselves! Thank you for having us !

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Charlotte Brown . 2024-03-06

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Menu a bit limited as I do not eat chicken burgers . But did enjoy the hotdog just a no chilli So only draw back would be I can o ly eat 1 night here . It would be nice to have plain salad and other potatoes other than chips. But did enjoy drink and staff are lovely. We did enjoy are breakfast and fish /chips at the hub staff here were lovely as well

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Alysson Shaw . 2024-02-13

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Honestly I’ve stayed here loads over the years and never bothered eating in the restaurant as was happy cooking in the lodge. Had some friends over (9 of us in total) and rather than driving to get a take away we thought we’d give this place a punt. Having stayed in lots of holiday parks over the years we expected mediocre and slightly overpriced food at best……so when we arrived and we looked at the menu it was surprisingly good value. We ordered burgers, chicken dish and kids fish fingers. It arrived quickly considering the place was full and lots of large groups and I was amazed at how nice it all was. Good sized portions and plenty of flavour. Certainly a much higher standard than you would expect from this type of establishment. I don’t know why this has had poor reviews in the past but it certainly was very good and if you’re staying here it’s certainly worth checking out.

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Luke Latham . 2023-12-16

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Really tasty food, super friendly staff who made up various veggie dishes that weren’t on the menu for us.

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Sarah Sams . 2023-10-08

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Visited The Retreat on Friday 11th Aug and sat in the bar area for food so we could watch football. I ordered fish and chips, looked lovely when it came out, but 3 mouthfuls in and it all came back up. Something was not right with this plate of food. Scott who was in charge refused to give us our money back, only offered to replace the food. Who wants to eat when they've just been sick? Wouldn't even give us a voucher for another time. Apparently had processes he needed to follow and said he would call me the following morning. He kept repeating himself over and over again saying if he refunded me it would mean they admit responsibility and i could go off to the papers! Bit far fetched! He eventually walked away. I felt seen off and still felt sick. To this day, I've not received a call. Went into reception on the Sunday to advise what had happened, they seemed shocked by what had gone on and promised to sort it out and contact me the following day. Again, I've still not heard a thing despite me following up with an email to the manager. Such a shame our holiday started off like this. Holmans Wood where we were staying dealt with this for us and gave me a £20 voucher as a goodwill gesture. Still disappointed no-one from Finlake has got in touch.

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Jo Selway . 2023-08-19

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We booked a meal here whilst staying on site. Food was ok, small range of dishes, a little on expensive side. Desserts were tiny. The staff were mainly teenagers, very friendly and helpful.

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Caroline Arrowsmith . 2023-08-14

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Food was decent enough, friendly serving staff. Not much atmosphere as was fairly quiet.

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Gareth Shilton . 2023-06-02

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Food was very good. And portion sizes are generous. I had the king prawn linguine in a creamy garlic sauce, which for me was very creamy. Prices aren't cheap. My daughter and husband had the steak which is £18 but both said it was the best steak they've had in a very long time.

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Chrissi Thompstone . 2023-05-22

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Kayla offered a good service. She was attentive and looked after us. The portion sizes were incredible and the food was seasoned amazingly! Great value for money! All in all a great visit.

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scott McKenna . 2023-05-14

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Had the red Thai chicken curry rice it was delicious all our meals were fantastic children loved there's to.

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Michelle Maund . 2023-04-05

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Had a roast dinner and it was so nice and a good price

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Kelly John . 2022-12-09

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Quiet evening, out of season. Full selection of food available. Lovely main meal and dessert. Nice that you can take your dog with you (in the bottom section).

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Vanessa Hancock . 2022-11-05

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2 years ago we ate here and it was not good. Sadly after all this time it's just as bad. One of our favourite resorts but sadly the food is a massive let down and not cheap either.

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Michael Cormack . 2022-10-22

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Pleasantly surprised. Excellent food. Reasonably priced considering it was on a holiday park. Great service. Worth a visit.

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Nick Adkins . 2022-09-22

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Reasonable price if the food was not cheap quality and cooked poorly was not busy and not a long wait for food but seemed to be rushed out the kitchen half the food was undercooked won’t be eating here again although the staff are friendly just the food quality or lack of it that will turn people away

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Dnza 91 . 2022-09-21

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Wasn't impressed. Online menu is old and no longer available. Had to keep chasing the waitresses to order drinks. No fresh cutlery or napkins between courses either. Pork belly starter, we had a sharer but barely enough to fill one of us. Coleslaw with NO SAUCE to accompany. Not good. Mains were nice. Childrens pizza was cardboard, when we complained we saw the chef come out of the kitchen with two uncooked pizzas under a towel and took them outside, probably throwing the remainder away. Doughnut dessert was awful. No different to the mini doughnuts you pick up from tesco. Orange tart was actually a lemon tart which was nice. £110 for the trouble too. Way too overpriced for the quality and service provided.

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Freddie Fudge . 2022-09-17

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Excellent food & service. The lamb, steak & pork chop were cooked perfectly, and if you haven't tried basil fries before, they're amazing. All of my family left saying we're going to try learning how to cook them. The cocktails were good too & the prices were fair. The young blonde lady who served us was very friendly and tentative & the duty manager was friendly and approachable too. I look forward to coming again!

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Kate O'Brien . 2022-09-13

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Amazing food and service. Definitely worth the price and staff were on point.

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Katie Brown . 2022-08-18

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Lovely food from both the hut and the retreat, fish meal and scampi meal are super fresh and crispy, the chip either the thick type or the thin ones, they are all golden crispy and tasty as well, the burger meal is very yummy, too. And The staff had been really helpful and friendly as well. Great experience with both restaurants inside the Finlake, keep up!

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Piana GG (Piana) . 2022-08-12

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The mains were really nice but was a little expensive for what it is. Did enjoy Sunday lunch here though and the quality was really good

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Karl Grigg . 2022-08-05

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We have loved staying at this resort. The lodge, pool and surroundings are perfect . Sadly the food is not. We have eaten at The Hub & The Retreat and although the price is reasonable the food is not. Definitely the weak point of the this venue . The staff at the restaurant were also a bit inadequate compared to other departments. Giving little attention to the customers, slow service & vague interaction.

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Melanie Orenstein . 2022-07-17

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Over priced food, couldn't cook a steak. Shame, as the rest of the staff were great

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Xav Battig . 2022-07-17

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Just been here for some drinks for my 18th nice atmosphere quick service nice drink selection

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Review King . 2022-06-25

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Had a roast dinner on the Sunday, not a huge amount of meat but the accompanying veg more than made up for it, and the gravy was delicious. Would definitely go again, possibly just for the potatoes. :)

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Max Williams . 2022-06-09

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Good tasting food great service, bit cold seating not for comfort

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Maureen Chapman . 2022-06-07

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Really nice food and good selection, great service and thoroughly enjoyed.

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Mathew Roberts . 2022-05-26

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Food was over priced and very underwhelming. One member of staff (a middle aged lady) was lovely. The others were rude and unhelpful.

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Amy Dee . 2022-05-23

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Very good food good staff very friendly

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Alice Martin . 2022-05-08

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Had a very nice meal, chicken Caesar salad.

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Keith Freeman . 2022-05-01

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Food was great! I had english breakfast in the morning and it was nice.

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TheEndZombo . 2022-05-01

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Visited twice on a weeks stay. The first visit was good, prompt service and food was ok for the price. Second visit was poor waited 45 mins for food, had to chase for drinks we ordered and no one bothered to come and clear plates and take dessert order. It wasn't busy as it was only 6 o clock and 4 tables in.

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Andy H . 2021-10-20

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Stopped in for fish n chips. Prompt service from our server (Amelia). Food was hot, tasty and we didn't wait too long. Perfectly good fare in pleasant surroundings...

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Robert Scott-Edwards . 2021-09-14

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Below average pub grub. Wouldn't go again.

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Faz Ram . 2020-12-23

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Food was okay but not really worth it. Long wait times and cold food. Desert took 40min?

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Michael Cormack . 2020-11-01

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Lovley food good service very much enjoyed my burger and my wife said the gammon was lovely kids portions were very generous

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grant turner . 2020-09-29

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I've given the 2 stars for the service however the food was cheap quality and you can get a better pizza in the frozen aisle of tesco. The restaurant all together was a rather bland which matched the food and prices were extremely high. I dont recommend it here.

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Meg Davis . 2020-09-29

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Pizzas are just built on a shop bought frozen base - very doughy - not particularly nice. The Sundae was probably one scoop of ice cream and a crazy amount of double cream on top (which i'm not a fan of). Service was fast enough (but they were keen to change tables over relatively quickly because of reduduced table capacity during covid). Other things on the menu may be better. Main menu prices were reasonable compared with other similar quality restaurants. Kids meals were very expensive compared to other similar places.

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Brendan Weaver . 2020-08-22

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A long wait here for food, out of season - 45 mins. For the food to arrive luke warm and bland, and the kids meals, tough and cold. If you're staying in finlake, either save your money and cook. Or go off site to eat.

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Emma Allaway . 2020-01-20

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Really disappointed, thought we'd eat in the restaurant on the last day staying at Finlake, however while I was expecting the food to be on the expensive side, I wasn't expecting the food to be cold and no better than a store bought ready meal.

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Mark Griffiths . 2019-09-01

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Awful, 45 mins wait for average food in a half full restaurant. Avoid!? Quicker & cheaper to go Tesco & buy a ready meal!

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Catherine Hill . 2019-08-10

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very slow service over 35 minutes since ordering and no food yet not even had anyone come to see if we were okay very poor experience do not come here food just arrived and food is raw not cooked

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David Jolliffe . 2019-08-05

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Pretty average food for quite a high price. Fine if you want lots of fried stuff. Not many decent vegetarian options and those that are available aren't clear on the menu. Only lager and cider on draught. Ordered a Punk IPA. Came with half already poured in the glass, with ice cubes. Ice cubes in beer! Nice staff.

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Duncan Porter . 2019-04-18

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