Finesse Desserts in Dudley

This place was not the best Waffle was very hard Took ages to bring desserts out Looks like they more concerned about deliveries. Mint ice cream was very dry or out of date. Staff was not much help. Not coming back. 2 out 10 from me.

Excellent service very friendly staff

I recently visited Finesse Desserts in Dudley (07/03/25) and unfortunately, my experience was quite unpleasant. While browsing, I noticed a dead fly in the fridge where the ice creams were being stored (the one in the front on display) which was quite off-putting. Before I could even take a picture to show what I had found, the lady, who was wearing glasses, asked me to leave. This was incredibly frustrating and unprofessional. Overall, I was very disappointed with the service and cleanliness at Finesse Desserts, and I won’t be returning in the future. The lack of customer care and attention to hygiene really let down what could have been a pleasant experience.

I wouldn’t order the “ viral Dubai strawberry’s and kunafa” as you just get a tub of strawberry’s with next to no pistachio kunafa in it at all.

Terrible service Order on just eat the driver delivered somewhere else didn’t receive my order called and went to shop said couldn’t do anything about it can’t give order from the shop that it’s just eat problem and then backing up the driver who was in fault

It’s a cute area to just chill and hang out with friends and the food is really good

love the shop it is adorable and their desserts are the best

Ice cream was melted, things missing off the order. Driver was over an hour late. Tried messaging and calling the shop but nothing. Was very disappointed won’t be ordering again

Waffle was stone cold when it arrived 10 minutes late

Great taste quick service and polite staff very friendly atmosphere and clean shop Thank you Finesse great

Very good Quality of food and staff if very friendly order strawberry delight waffles very tasty as always Thank you

Desserts was late by 40 mins crepe n waffle was stone cold n waffle was hard

Tried lots of their desserts. The aeromint waffle and vanilla ice cream really nice and present well. My daughter like the rainbow cake was delicious My partner and I have tried most of the ice sundaes as well. Really worth a visit. Would be nice if they opened during the day staff very friendly will definitely visit it again

Delivery service was excellent ⭐️⭐️⭐️⭐️⭐️

Havent received my order and ordered it at 16.53pm. Not great

Best dessert Shop in town. Friendly Staff. Especially Shah G.

Brilliant, thank you and lovely staff, highly recommended, everything amazing

terrible ordered something which should take 30mins , turns out to be 1hr+ Rang them “we only have one delivery driver”

food was OK. a little cold but it had to come 3.5 miles,, just didn't seem very much for the money, was ok tasting but used this place as our regular place was closed today. had a waffle which was a bit dry, sticky toffee pudding tasted ok but had a funny texture and kids jelly came in cubes in a pot which my daughter enjoyed, although there wasn't much flavour to it. overall it was just a bit underwhelming for £23 for 3 desserts just wanted a bit more either quality or quantity.

Milkshakes don’t taste good can’t drink never had a problem before

Very affordable, fresh deserts at amazing prices! Would definitely recommend!

Desert and chai is great from here, as well as the decor. Oh, they do a great ice cream cone here too 👍🏽

Didn’t arrive after 1hr and 20 minutes after saying it’s been delivered when it hasn’t. Bad service

Crepe was hard and freezing cold when it arrived.

Food was abit cold but still edible will deffo order again

The meal was delicious, however, the cookie dough was less than ½ inch thick, which was disappointing. Considering the price, I had anticipated a more substantial amount of cookie dough.

Cookie dough was burnt so was a abit disappointed but the waffle and cheesecake were nice 👍🏽

Ordered food for my daughter birthday and the shop was shut we was waiting for food for 1 hour and half very disappointed with just eat

Amazing staff and deserts like always, thank u ☺️

The food was pretty good and arrived much much faster than I expected. I had the chocolate covered strawberries which were great, good sized portion. I also got the apple crumble - this was nice but I feel custard would be better than white chocolate.

It was very clean and the food was nice

I was served a great milkshake and love it

Amazing again, best Eva shakes and more x

Great customer service thankyou

literally love that lotus milk cake and the karak chai

Made an order this evening, 1 item missing. Phoned shop and explained. Wouldn't send the missing item and kept on blaming uber. Passed to manager (not) asked me to collect it but couldnt send another uber driver. Really poor service, didn't care, no waffle no apology no nothin, i'd like to think i'm reasonable person just wanted food. Didn't happen. Give this place a swerve.

best lotus milk cake ever, karak chai brilliant too

Lovely and perfect and lovely staff

Status ssid delivered but hadn't been, I rang twice to query this, no response, arrived late, no apology no phone call back.

Waited over an hour for a delivery, tried calling phone goes to voicemail! AVOID

Kind staff & amazing deserts as always! Faultless! Thank you ,

Very disappointed to see they have changed the size of the sauce pots! They are much, much smaller than originally but still charging the same price. If I'd have known I wouldn't have bothered as there is hardly anything in there for what you pay. Shame really as this used to generally be a nice place, although delivery always takes forever and some items are missing elements in the description. Eg: advertising sundae with pecan nuts but none found etc. This is a recurring problem I've had

come here all the time with my friends the milkshake and the cookie doughs are amazing must recommen

amazing place, with delicious food and wonderful staff

ordered 2 passion fruit mocktails they give us orange juice mix with mashed strawberries. Very bad taste. and i orders 2 donuts. Bad taste very hard donuts. its taste like asda donuts.

Ordered concrete cake and custard. The concrete cake had chocolate sauce drizzled on which made it too chocolatey, I asked for more custard to help reduce the chocolate taste and they told me I’d have to pay for extra custard. The concrete cake was too hard to cut with a spoon so I had to bite into it. The menu is the most expensive I’ve seen so far too especially the waffles.

Order said delivered couldn't call shop nothing arrived

amazing! I swear down best shop

amazing service , a worker called Fatima had called me up about an issue about my order and sorted it out . Lovely food and portions , everything was made fresh great !

ORDERED AN CHEESE CAKE LOL SMALL AS ANYTHING AS CAN SEE IN THE PICTURE ADVICE YPU NOT TO HAVE IT LOL AS WASTE OF MONEY

This is the best shop I have ever visit in my life. Helpful and friendly staff, excellent service. I recommend everyone to visit this shop.

Finesse Desserts is the best shop I have ever visit. Staff as well as atmosphere of this shop is excellent. I surely recommend everyone to visit this shop.

I went to bestest dessert shop in dudley town.It was a very good experience.and ambience is 10/10. Highly recommended.

brilliant dessert shop and very goof customer service

I've ordered from here a few times. food always delivered on time, and the deserts are nice.

This is a nice place to visit with family and friends. The waffles were on point. Everything was flavoursome and delicious. Customer service was impeccable. The servings were very generous. Overall great experience. Thanks Jess for the great experience

The dessert was beautiful but not enough sauce, if there was more sauce it would of been perfect as the waffle became dry and the jam flack tart had hardly any custard 😪

lovely food arrived quickly and up to standards

Lovely interior lovely food lovley service

Excellent service lovely staff beautiful decor will reccomend to friends and family

Perfect food. The new decor is very outstanding.

Absolutely stunning. Delicious desserts. Amazing service. Deserves a 5 star

Fast friendly service. Really loved the pistacio ice cream and old school cake.

Good place to come with family/friends

First time experience was great

Rich, creamy, sweet indulgence; thick and satisfying, a perfect treat.

Thank u so much again was the best ❣️

Ordered before but never at the store. The staff was very pleasant and happy to support and deliver, whilst ordering takeaway Would recommend.

Good service and great milkshakes, highly recommend

Rapid service and delicious desserts. Would recommend to anyone looking for a good ice cream on a warm night, or a hearty pudding if it's chillier

Dessert was great and will definitely be coming again Great customer service as well !

Very tasty food and very polite, the restaurant is clean, tidy and has nice decoration. You feel welcome.

Lovely place, atmosphere and deco is really nice. We really enjoyed all the desserts, definitely recommend it.

I ordered 2 pc chicken and 3 wings and chips yesterday and it was so bad the taste is horrendous

Great food! Crumble arrived hot!

Great food service and loved the milkshakes and hot chocolate definitely weekend treat. Great new look definitely a family sit in for all occasions best desert shop with fantastic new look. 10/10

Absolutely stunning dessert shop, so clean. The desserts looked absolutely amazing and tastes even better. Best dessert ive had in a while was worth the drive and ill definitely be returning!!

wasn’t delivered to right address.

The food was amazing i have ordered it 3rd time delivery before time and food taste sooo ggod my daughter loves her bubblegum milk shake and strawberry delight waffle was soo tasty loved it recommended it as many times very polite delivery driver closed the door for me as my hands was busy with food cheers guys

Absolutely awful. Dessert was late. Called shop and said I could see it said being delivered yet it was very late. I explained it had been in the car so long the ice cream might be melted, and the waffle cold. I was told the driver is a private driver so they told me they couldn’t and I couldn’t see location see the location. The driver phoned me in a very bad mood stating he couldn’t find my address, The desserts arrived and the ice cream was runny, waffle and cookie dough cold. Awful service.

Very good service and deserts !!!!!

Best dessert shop around the area 😋 we all loved the food and hot drinks here. Atmosphere here was just 2 good and staff was very friendly and helpful 👍 definitely will be coming back and recommending them to r family and friends 🧡

One of the best dessert shop in dudley .great taste and good staff...

Food was lovely and delicious will order again thank you

I had the kincker blocker sundae. No raspberries, they couldn't be arsed to defrost the strawberries and there was no wafer curls, pretty shocking really for nearly £9

Really impressed by the taste and quality of food and brilliant service.

Decor is beautiful, very clean and bright. Staff are lovely, kids loved their waffles..

"Finesse Desserts offers an exquisite blend of flavors and artistry, creating desserts that redefine indulgence. From delicate macarons to decadent cakes, each bite is a symphony of taste and texture. Treat yourself to the elegance of Finesse Desserts and elevate your dessert experience to a whole new level."

Didn’t come at all dont. Know what else to say

It was a lovely experience...had good variety of desserts just what we were looking for. Will come again.Staff was very nice and friendly.

delicious desserts great team and beautiful place well worth the money ❤️❤️

Again great service delicious food my daughter loved the shake and strawberry delight waffle was outstanding delivery on time definitely recommend this dessert shop 🤤

Ordered 2 waffles and milkshake over an hour before showing up on the map to Track rider Ryder was parked up for 10 minutes before decided he was going to Phone One hour and 30 minutes later the rider turned up milkshake leaked all over the waffles and all in his bag told him to return. It tried to call the shop they sent to return it and then claim back through Uber. The rider stated that the food has been delivered, won’t refund and the shop very ignorant and unhelpful won’t be ordering from them again

absolutly terrible, this was more like a cake than a waffle & the chocolate sauce was vile. waste of money, it went in the bin!

Staff lovely really good with children

Hey there! So, I recently visited Finesse Desserts in Dudley, and let me tell you, it was an absolute delight! 🍰🍨 Their cake ice cream is out of this world. The flavors are so indulgent and the texture is incredibly creamy. Plus, the presentation is on point! The staff was friendly and the atmosphere was cozy. If you're a fan of cake and ice cream, this shop is a must-visit. Trust me, you won't be disappointed! 😍✨

Oh, got it! Finesse Desserts in Dudley is both a cake ice cream and shake shop. That's even better! You get the best of both worlds in one place. Whether you're in the mood for a creamy and indulgent cake ice cream or a refreshing and flavorful shake, they've got you covered. It's the perfect spot to satisfy your sweet tooth cravings. I hope you have a fantastic time trying out their delicious treats! 🍰🍨🥤

Finesse got new look after refurbishing it look very beautiful, Good service

The food was nice, arrived on time, warm, with a nice polite delivery driver. The fondant cake was a bit sickly, but that's just a matter of personal taste. However, the deluxe hot chocolate was disappointing. It had no evidence of whipped cream or marshmallows and tasted of hot water.

Lovely desserts we ordered the waffle with cookie dough the only thing I would say is it needed a little more cookie dough xx