Fenwick York in York

I visited the York branch today, visited the lingerie department and was assisted by a lovely proffessional lady to select and purchase a Triumph Shape wear bra. Sorry I didn't ask your name to put in this in this review. I then went to the Laura Mercier department met Molly and again received excellent customer service and assistance to make my purchases. Thankyou both.

Jess💜 Did my lovely Foundation shade match. She spent time going through skin care and matching the correct Foundation to my skin colour. She was lovely, she made a difference from the way I felt about my makeup beforehand to the way I felt afterwards. Thankyou Jess. Would recommend.

Excellent selection of designer and, quite surprisingly, niche fragrances. Quite impressed by the range of designer brands of clothing, including Hugo Boss, Fred Perry, Gant, Barbour and Belstaff. Sale rail items are quite good too.

Wonderful make up artist, friendly kind and gave loads of good tips and advice

I had a makeup appointment with Tinny London with makeup artist Laura. It was the best experience I’d had ever in any store. She detailed every aspect of the products, tailoring her advice to my needs with sensitive skin and made me feel comfortable and confident. Absolutely made my day and was walking on a cloud afterwards. 10/10 I can’t recommend enough. Thank you Laura!

Used the Charlotte Tilbury make up station and Phase Eight clothing upstairs, both we amazing and the staff helped me even during busy hours. Didn't plan on buying that day but I did and really appreciated their help!

Excellent attention from the lady who did my transformation (I'm sorry I have forgotten her name, curly hair), she really understood me and did a fantastic makeover :-) Thank you

A great department store shopping experience

You've gotta love a trip to Fenwick's at Christmas

Rude sales assistant in the handbag department. I asked if there was an off the shelf version of the bag I wanted to purchase available & she snapped that all sale items were on display. I confirmed I’d purchase it regardless and throughout the transaction I felt like everything was an huge effort for her. All customers should be treated the same, whether they purchase a designer bag or something in the sale. The assistant in the fragrance department was the complete opposite (when I purchased a set of aftershaves for my son), she was warm, friendly and emphatic: an approach that gives a good impression of the store and will guarantee a returning customer. Visited 03/01/25

Fenwick in York is the place to go if you are looking for quality brands and products-think mother of the bride outfits, race day etc It is a lovely department store- it’s not too big, but big enough to offer a good variety with quality brands such as Phase 8, Allsaints and Charlotte Tilbury. I prefer to wander around the clothes and shoe departments-items are well displayed and the staff helpful. The ground floor with lots of makeup brands is a little overwhelming but offers great choice.

Moderate department store a bit too warm for our liking

Loved my make up experience and all the girls are lovely. Will definitely return

Marie at the Charlotte Tilbury section is a credit to the store. Ever so friendly and very knowledgable. Both my mum and I were shopping and she made more than enough time to help us without rushing. Thank you Marie 😊

I had an amazing experience. I was walked through the whole red velvet process and the end result was fabulous.

Can’t miss a visit to this amazing store when in York. Excellent dining and superb fashion.

Great place to buy quality clothing and perfumes in York.

The cafe was really nice and the serving staff are lovely. Food was gorgeous and very large servings. My friend and I could have shared a meal. I've knocked a point off as they automatically added a service charge to our bill! My friend didn't notice and tipped them again! I don't agree with this, you should be asked rather than just charged. I wouldn't go again because of this.

Anthony Frith in Estee Lauder is just the best. Advised me about my skin issues and walked me through the products that can help. He is informed and a skilled advisor as well as polite and patient. An asset to the company and Fenwick York.

Lovely friendly greeting. Portions of cake are amazing. Scones sell out quickly so we will be back to try them soon

Have been a happy customer for many years until today, my wife picked up some perfume to buy as a Christmas present, at this point a sales assistant asked if she wanted anything else and to leave the perfume there (where she picked it up from) and come back for it when she had looked around. Both me and my wife felt the lack of trust carrying a bottle of perfume round whilst looking at other fragrances. We did leave the perfume and the shop, my wife then went online and bought the same bottle for slightly less. I understand that shop theft's are horrendous at the moment, but the manor in which my wife was dealt with today wasn't great. Hopefully not the same on our next visit.

Jess was lovely! Friendly, professional and helpful and made my visit very enjoyable.

Impressive selection in a small space, but felt watched every second.

I visited Fenwick, York recently in a bit of a panic as I’d lost my luggage headed to a wedding. I visited the Estée Lauder makeup counter where I met a very lovely person named Anthony. They helped me with their expert knowledge of makeup and applications and found a match for my skin tone first time. I left feeling really cared for and I just wanted to thank Anthony for doing a brilliant job!

Was such a great experience, wonderful staffs with a lot of patience, makeup session was nice but need a little more training on eyebrows and finish touches. Always go with individual preference and not what is required for an occasion. Overall, make up was good and stood out. Kudos to CT team.

I went here two days in a row. The first time was lovely. No complaints and I bought some aftershave and the lovely person serving me gave me lots of samples and was very nice to me and talked my through all my options and let me test a few before I purchased one. The second time however, I went to try on a jacket that caught my eye the day before to see how it fit etc. and one of the members of staff was glaring at me. The first time I went with my friend and the second was alone. As a man of ethnic background I felt prejudiced as if the employees was glaring at me as though I was going to steal it which was not my intention at all and I left my current cost and another shopping bag on the floor as I looked in the mirror and she was watching them too with disgust. This actually put me off buying the jacket which was such a shame as I had a really good experience the day before and was ruined by this.

Since its opening, precisely in the year 1882, Fenwick has offered its customers a selection of luxury products in clothing, footwear, cosmetics, etc.

Utter embarrassment. I've travelled from near Winchester for a long weekend in York. Visited the Jorvik Centre as you do and my partner went to Fenwick dep store to visit MAC. As you do I wondered around waiting for my partner and wanted to buy a perfume for myself. Someone bumped me while I was smelling some mens perfume for which as you would i said sorry. I decided the perfumes weren't for me and I wanted to visit another shop (they didnt have my favourite) My partner was still with MAC. I waited outside on the bench for 5 minutes then went to go back inside to tell my partner I was going to head to another shop when I was stopped told to leave their property as I had been suspected of stealing... what?!? Apparently me saying sorry to the guy who bumped me equals me stealing. I offered my bag and consented to a search. Not allowed. Street rangers called. Heard on the radio I was to be followed by camera. I mean I offered to clear my name. Unbelievable. I will never recommend Fenwick or York to anyone ever again. Utter disgrace. I even offered to call the police as they didn't believe a word I had said. So now I'm on holiday being followed because some random guy bumped me. You need to brush up on your processes.

The restaurant is great, super breakfast and carrot cake to die for.

Very welcoming and knowledgeable staff

Jasmin was ver friendly, knowledgeable and professional and matched my skin to a really lovely foundation which I purchased along with a couple of other products

Had a lovely experience yesterday with Marie for my foundation match, she was so kind and friendly, and really put the time and effort in to her work. I left loving how my foundation looked and happy with my purchase. Thank you!

Love this shop highly recommend

I really enjoyed my visit to the Charlotte Tilbury counter. All of the staff were lovely and really helpful. I felt like I was getting a truly personalised service and came away with new advice and some wonderful new products to use!

Absolutely brilliant experience and lovely staff xx

Friendly staff, good atmosphere, but kitchen not being properly run. Allowed awful dish (most expensive) on menu to be served. Clearly food not tasted in kitchen, beyond acidic and salty.

I was looking around the MAC make up counter as I was shopping for a new foundation. A lovely young lady came across to help me, she tested me out for a shade and found me the perfect colour match. I have always been worried and anxious about going to these counters to look for makeup. Ellie put my mind at easy and after sorting the foundation out, she then went on to finish my makeup. She did an absolutely amazing job. I left the store feeling happy, content and fabulous!! Well worth a visit. Thank you for making my day special.

A special thank to Jasmine at Fenwick York, she was so helpful and professional! Matched by foundation perfectly! I bought a few products and I am really pleased with them

Great customer service. I was able to find my match and get some additional advice on contouring. I was not ready to buy at the time and I did not felt pressured to buy at the time because I wanted to road test the foundation. Overall, I got a great feeling from the staff and I will continue buying products from the brand.

Fabulous wee cafe. Steak sandwich was so good. Chips are good too. Clean toilets

Excellent service from floor staff in the women's clothing department and good range of clothing

Always great service High end department store 8n the centre of York

Friendly Welcoming Staff a large variety of designer clothing and fragrances at reasonable prices well worth a visit

This was an excellent experience. Very personalised to my needs. I was made to feel really comfortable and was able to communicate easily my individual preferences.

Really good shop, good stuff and the staff were helpful while not pestering you.

Fenwick in Coppergate York offers a super selection of high end clothing for that something special. Also, the cafe on the first floor is worth a visit. . Had a great breakfast, lovely coffee. A memorable experience and it's has three dedicated tables which are dog friendly.

Jasmine was brilliant - I qas very happy

Excellent service, friendly staff, very helpful.

Lovely MUA very helpful , patient and very knowledgeable Made me feel comfortable and at ease

Visited the Charlotte Tilbury counter this weekend and the lovely Tasha served me. She understood exactly what I needed and showed me some easy basic techniques to make the most of a simple make up look. Very approachable and wouldn’t hesitate to go back.

We came into the York store today to purchase make up, Anthony on the Estée Lauder counter helped my daughter choose a foundation and concealer, he was so so helpful. Really knowledgeable and gave great tips and advice. We will always come back now to buy now as the service was fantastic, thanks so much

Yeah it's fenwick very fancy, at the fragrance bit there is this nice guy has a good conversation with you and knows his fragrances, and have a grate selection of fragrances.

Beautiful store. But my review is for the lady who worked within the fragrance department. The lady seen that my daughter had fallen over outside and was quite wet and muddy and obviously upset. The lady took us into the store and cleaned her up then gave her some fragrances. A bad situation was made into a kind gesture. My daughter Lyvv thanks you very much as does her mum and brother. Love a random act of kindness so Thankyou ; you are amazing

Amazing experience very professional Jess was the young lady who attended me first class customer service

Not as large a Fenwick as our local one, in Newcastle, but it is well laid out and, as usual, has plenty of good quality products.

Buying a dress for mother of the groom in Phase 8. Amazing patient staff. Lots of choice.

Great shop, especially for mens clothes!!

Shopping with my daughter today in Fenwicks, York, was made an even lovelier experience with the help of Harley from the Yves Saint Laurent section of the Beauty department. She was friendly, knowledgeable and helpful.

Always a good shop when looking for designer clothes make up and many more

My first visit to the cafe - who adds a service charge for two coffees???? SHOCKING!!!

My wife and myself have been to the store today in the Ladies clothes section ( Phase Eight ) where Lisa the department assistant was brilliant in assisting my wifes choice of dress and hat. Many Thanks Lisa

To all men out there ,get your better half a bottle of Jimmy Choo and your gifting a simple bottle of perfume will make your partner treat you like a romantic God!!.

I LOVE Fenwicks!!! But the one in York I have scored 4 out of 5 just because it is so small. The beauty counters are great & the staff are really helpful. I always visit whenever ai am in York..... lovely store 💞

Good quality clothing and variety of choices

Love the shop, high range things..

Good old fashioned department store.

Was here today for lunch.The food was superb and the staff were out of this world.Best service my wife and I have had for years .Thank you for making our day

It's okay for a department store. Got want I needed but nothing different to intise you to keep shopping

Cafe surprisingly quiet. Good value, service excellent

Very pleasant restaurant, though, on the pricey side for what it is.

Went shopping for perfume lots available that are not found anywhere else

It is good to find that there are still traditional department stores in towns and cities outside London. Fenwick in York concentrates mainly on fashion, beauty, accessories and high end gifts for men and women.

Top notch store for all your designer needs, fellas check out the Fred Perry and Barbour jackets coats shirts.

Nice cafe and a good range of clothes.

Traditional department store it has everything

I love a department store! We had a coffee in the restaurant and found the food and drink prices really good. Definitely go back.

Seem to have lots of toiletries and cosmetics but the whole store just feels a bit 90s, could do with a revamp

One of the few remaining Department Stores left and if - like us - you miss that kind of shopping, it great to browse here

Nearest thing to an actual department store in York. John Lewis and Debenhams now gone so this is the only concession store there is for clothes. All premium brands. Lately they've added a Heals concession downstairs, limited range but well laid out.

Smart store with friendly accessible staff, very pleasant all round

York merkezde güzel bir mağaza. En üst katta cafesi çok güzel.

Excellent and professional staff. Well catered for on all aspects

My Family and I was helped by Alessia. She helped us find what we were looking for and even reminded me that I could use my student discount privileges. Thank you so much for the help Alessia and appreciate the freebie samples 👍

If you want to pamper yourself go to this store. Everything is amazing there

Beautifully clean toilets here, whoever is cleaning is doing a marvelous job! A real credit to the store.

This place, for me, is an indulgence. I went for a coffee and hoped the bacon butties were still being served as it just passed the cut-off time for breakfast. The young ladies serving looked after me. My only problem was that my second cappuccino was only warm. This is not down to the service but the machine that produces the coffee. It is the same as my coffee machine at home. Nothing beats a boiled kettle, I guess, but it's nice to indulge in an up market store.

Fenwick is a modern well stocked shop over 3 floors. With fabulous restaurant and toilets. Just very nice to explore.

I came into Fenwick for a beauty treatment and while waiting, I ended up browsing the perfumes. Whoever the woman was who helped me with the Akro perfume was just wonderful. So helpful and kind, very nice to speak to. Honestly she absolutely made my day. She helped me with choosing a scent I might like and even though I didn't have time to purchase a perfume while there, I will be going back to purchase. Thank you!

Very stylish and, indeed, posh! A lovely department store!

Service brilliant Staff freindly approachable, helpful. Been few times in the past. Hood place to shop Only thing I would say is I wish it wad bigger.

Lovely shop but compared to the size of the store the men's department is tiny. Lots of woman's clothes, men's disappointing.

It's full of nothing boring very boring

A traditional department store that is always a delight to browse around

Nice shopping experience and lovely restaurant

Not a bad place fabulous big selection on everything. Definitely worth a trip.

Helpful staff. Plenty of variety for everyone

Elegant and nice , I love the café 21

Decent department store but counter staff a bit overbearing

Excellent small department store with fabulous staff

Lots of choices of designer clothes, prices of clothes are at the high end of market prices Well laid out store