Favorite Chicken & Ribs, Hatfield in Welwyn Hatfield

The food was lovely as usual but the staff were very busy and we are missing a piece of chicken and popcorn chicken which is for my son's birthday but maybe we can be looked after next time

Always fantastic service and I am a regular for life. Thank You - 24

taste horrible basically gave me a bucket of oil

Ordered from the wrong venue, wondered why the delivery driver was coming down the A1 😂! Then realised I messed up, Stevenage was shut. I thought this is going to be terrible, cold greasy because of the long delivery but NO 🤦🏽‍♂️! ABSOLUTE opposite, was piping hot, fresh, more chips than usual. I'll be honest, best favourite I've ever had and that's saying something. Apologised to the driver for the long delivery but tipped. I would 100% use you over our branch. Tried calling to give positive acknowledgement but couldn't get through. Nice one 👍🏽

always really lovely food, arrived bang on time.

Chips where nice but the burgers didn’t taste the best

Overall good experience with favourite chicken Hatfield branch. I ordered wrap meal it’s delicious and the food quality is excellent my colleagues like the fries overall very good quality.

Great and tasty food with friendly delivery service

the food was cold and the chicken was hard

food is always good and on time. will be ordering again

always fast delivery and good food. chips could of been abit more cooked but everything was great. will definitely be ordering again sometime in the near future

We come here often for lunch with colleagues. The staff is friendly and the customer service is excellent. The food is decent and you don't have to wait long.

Deliver hot and even got an extra piece of chicken 👍🏻👍🏻

Only gravy and fries were delivered I have photo evidence.

Food is often undercooked, so always put it in oven for 15 minutes to make sure it's cooked through. What l don't like is delivery drivers walk in and go straight through to the cooking area with their outdoor clothes on, then chat away to staff, very unhygienic. Food is tasty after making sure it is cooked through. Staff friendly, but service hit and miss give priority to delivery drivers.

Missing items, missing breast fillets from boneless box, very disappointing, other than that hot and tasty

Food is nice and the service is superb

Our favourite takeaway! Food is always fresh and yummy. Staff is lovely and helpful. I would highly recommend!

Shocking hygiene standards here, receive a burger bun with mould on it clear as day not sure how they managed to put this in my meal without noticing...saw another photo on here with mouldy food from four years ago and clearly they haven't learnt. This place should not be allowed to sell food as clearly there is no standards

Very unlike the business, as I've bought food from them many times and that is good. but was very upset by this evening and no real reason for the extra long delivery time.

Food turns up freezing cold. Items are missing you call them and politely ask that 2 are missing as we are local and to be told they are going to check there cameras. So besides ruining the order they also are accusing me of lying to them. Disgusting behaviour. 2nd time now they have made errors and denied it’s their error.

missing chips. not the first time part of order is missing

hot. tasty freshly cooked food , quick delivery and friendly driver 5*

Nice and hot, enough chips to rival five guys!! Enjoyed it very much.

Food was nice burger bun fell apart was hard to eat usually bun good

Missing chicken piece and side for a plus meal!

it was my first time ordering from you's and I will definitely order again with a tip very nice thank you.

Rubbish customer service, the staff was angry and pissed off. Seemed like they didn’t wanna do the job You’re not giving me the food for free I’m paying you you should be respectful with customers never going back 👎👎

The food was delivered open, it looks as if its been eaten

Awful shop, run by students who dont care. Placed an order, they forgot to put half the order in the bag. Tried 2 different numbers for them to rectify the issue. Neither of them work. Money down tge drain again. Chips were freezing. Oh and it always stinks of BO in the shop aswell. Filth

very poor quality food, had food poisoning after eating it. made everyone sick who ate it i wouldnt refer anyone to go here

Ordered meal at 18.25, ETA for delivery was 19.05, it arrived at 19.48. Considering how long we waited. The food was stone cold!! The can of drink wasn’t even cold, as if the food and can had been sat. I called the restaurant who didn’t believe me so I had to drive myself to the restaurant to exchange the food. Unbelievable. The fact I paid for delivery and then wasted fuel money to have to go and exchange the whole order as they didn’t believe me. I will never order from here again!! AVOID!!!!!

Order was to be delivered at 4:20pm. Later revised to 5pm and the shop updated as delivered with a comment that said ENJOY YOUR MEAL. Yet the items were still in the shop. I called the shop and was told delivery was being assigned to a driver. Delivery only came to my door at 17:39pm. Food was cold. Not happy at all.

I waited for the order for 3 hours😭

the food arrived COLD and LATE. I made 2 phone calls to fav chicken and got lied to and told to call back. Driver said nothing in away of a reason why and attitude was disgusting. I WILL NEVER USE FC&R AGAIN and i want a full refund returned to me.

Love the food especially the fried chicken and wings. Excellent customer service and amazing staff

Food was cold didnt bring sauces or gravy and forgot can of drink

Terrible experience. Food never arrived. Staff very argumentative. Have taken further action against them as they never refunded me nor did the food arrive

Food arrived cold. I told the delivery driver. He told me I needed to call them and that this was standard for them always serving cold food. I rang the number online and it was constantly engaged. I then contacted them by phone on just eat. They argued with me that food was on time so even though it’s cold they can’t do anything about it. They finally agreed to send me so hot food out. An hour later still not here. I rang again and he said driver would be there in 5/10 minutes. The food never a

Don’t order from here! Food didn’t turn up, guys on phone kept saying 10mins and it never came they then didn’t answer my calls

Called and got told they are running behind to then get told after calling back again that the driver broke down. Got told they was refunding my money with no food. 3 unhappy kids. Went to collect my order for it to be wrong and he said he was adding more food yeah ok a few extra bits of chicken. It was dry and horrible the guy behind the till was rude when he handed my food he said so now your happy l. And said no more complaining. Completely rude never again

Chips was the ony part was nice chicken breast was tiny and coating was falling off other chicked not tasty mozzarella sticks bland.. overall disappointed

Ordered through just eat. Delivery over an hour late with no updates. Had to phone twice for an update. Driver was incredibly rude & argumentative. Food was cold upon arrival.

Over ten minutes late on the last time scale food was cold I gave tip to driver and said hope food not cold he said it fine it was freezing cold

I usually get good service here - Probably a busy time but order was quite over due and meant that most of the food was cold unfortunately-

Never turned up. Ordered well over an hour before closing. 35/45 min delivery time. No updates. No answer. No food. Awful

Did not receive 3 pepsis only received 2 very disappointed as i paid for an extra for the 3rd pepsi

My good hasnt even turned up where is it

Food cold & took two hours to deliver. Embarrassing.

I understand they were busy but the order took almost two hours and when I finally got it I had items missing, I won't be ordering from there again

Was that late never came no reply just rude

Food was over an hour late Wrong food was delivered

Food had to be heated up in microwave and we received 4 pots of gravy when we ordered 1 pot gravy and 1 pot beans which never received. Was the worst we have received

Missing gravy missing beans food cold 20mins late definitely won’t order again!

Avoid this place at all costs. Absolutely disgusting. Order incomplete. What arrived was stone cold 2 hours after ordering. Avoid this place like the plague. Absolutely awful condescending customer service

Food hour half late food was cold when it arrived was not happy with order

Wrong order got wings instead of 6 pieces chicken

Awful service no food was delivered after multiple phone calls over 2 hours

The food was dry and disgusting!!!

Just a bit confused as I got ‘enjoy your food’ before I received the food and the food turned up 5 mins later . Was probably the latest delivery time we have ever had

Food was cold and not all of order arrived

Food was cold and sent back. Had no refund

Not great - delivery was over an hour late and everytime I asked for an update, they would give false times on when to expect the food. When food arrived it was cold and they also gave the wrong order. Disappointed.

It took 2 hours to deliver the food. Delivery driver called my partner ‘a stupid little girl’ because she mentioned the food was cold. Disgusting people

We order all the time but usually order through there own online Web page but unfortunately this never works so you have to drivevto the shop to collect, So we used Just Eat that is unfortunately more expensive and we were short delievered 2 x Hot wings and a pot of Xhilli sauce, Tried calling and as usual they NEVER ANSWER THE PHONE.

It was perfect as usual had a missing item which has now been resolved

Food was rubbish. No taste just boring. Would not use them ever again.

I ordered my food before 4.30pm on Wednesday 18th October app said delivery would be between 5.05pm and 5.25 it arrived sometime after 6pm stone cold and no apologies, my first phone call was to ask what the hold up was they said rain and visibility issues ! I politely suggested they hired a british driver as they were fine to drive in the rain. Following calls were not answered and up to now still no followup communication, the meal for one cost £16.36 pence the dog ate some the rest is in the bin ...The food looked nothing like the pictures it was a cold soggy mess the Chicken was very dry and flavourless and customer service even worse , just appalling...

Wring food delivered , not to standard at all . Most displeased

The chicken was so dry I struggled to eat it . Won't order again as this happens most times I order from there.

After receiving a notification saying my food had been delivered and it hadn’t, I attempted to call the restaurant…… after 5 times it went to voicemail so I left a message canceling order, then 10 mins later the app updated saying the order had been delayed…… I call the restaurant again after 10 calls I get an answer by a very rude man who decided to have a go at me for cancelling my order then starts ranting at me in another language to then put the phone down on me.

Food may as well have been put in the fridge

Ordered a meal and missing an item, called up and was told they'd send it but never came. Never had this issue before and ordered many times.

I do not have my food but it’s delivered ?

I haven’t received my order at all

Food didn't arrive. 30 mins after delivery time and called twice but it didn't come

Driver argumentative, extremely poor customer service. DO NOT ORDER FROM HERE

Food was sub standard, some parts not cooked and some overcooked. I will not order again from this company.

30 min late, so look 1.5 hours in total and arrived cold called the store no helpful, and they just eat a massive waste of time they dont want to talk to their customers

couldn’t be more thankful for this place, i made a mistake of putting the wrong delivery address and once i called asking for updates on my order and was told they attempted delivery i explained my situation and was apologetic, they could’ve simply ignored me and not bothered coming to my actual address but they did ! they were really kind and understanding and after this situation it wont be happening again lol. very amazing service thank you so much !! five stars all around <3

Cold food, 2 hours too come and missing food

The 2 pc chicken plus beans was lukewarm and chicken fillet meal was the same lukewarm we have always had good good from here but this was very disappointing and absolutely dreadful. My husband doesn’t want to order again

the number 6 is the go to for me, perfectly seasoned wings, beautifully crispy fries with the perfect fluffy interior - lovely little daily scran for me 10/10 all round

Food came cold, we had to reheat it in the oven and the chips were all spoiled in the bag and mushy. The chicken had no taste, no seasoning and the only thing that came properly packed was the drink, which was bottled up.

Order says it’s been delivered but it hasn’t been and when I tried to call the store it went to voicemail.

Food nice staff should put their mind more I. The job. Paid for order half order missing (not the first time) never works the phone. No receipt given never ever to proof

my order still hasn’t arrived and it’s getting late. not the best service

Good came missing beans & cheese 👎🏾

my food arrived cold and I was missing fries from my order

My order was late as they said they had knocked and no one answered, I can see my front door from my lounge and no one knocked and no phone call made, the delivery was over 30 minutes late so the food was all good.

Was not on time and had to ring up to found out where my order was

Perfect except onion rings were missing

Food missing still charged 42 pound if your not sending the full order at least refund the difference!!

As always the food was very yummy. Thank you

The “how was your meal” comes through to you within their expected time……but our order arrived 20 minutes later than that time!!! Making it look like they are delivering on time, but they’re not! Disappointing!

Ordered it for six got at five. Very dty

Very disappointed ribs missing, gravy was cold and very paste like and inedible, delivery took well over an hour from ordering, shame as usually good

Chips was doubled fried very oily

Notification said I had my food no food.not for the first time9

Food was delayed by 1 hour beyond the delivery time so it took 1 hour 45 minutes. The restaurant then refused to refund despite their poor service.