Favorite Chicken & Ribs in Basildon

Please do not buy from this place. It’s filthy and my food had hair in it as well as being cold. The staff are not fluent in English and resorting to swearing at me infront of my child. It’s cheap chicken and you wouldn’t buy it if you saw it raw. I made this mistake so you don’t have to!! Go elsewhere In response to the owner, You have done nothing to resolve other than a lip service reply. I am not the only person to complain and no doubt I won't be the last. Your establishment is dirty and the staffs manners are disgusting. DO NOT EAT HERE

I am absolutely disgusted with the staff at Favourite chicken in Wickford. i have been a loyal customer for months, but i am disappointment with the treatment i received today. On 2 occasions i have ordered from them and they didn't follow my instructions, however today is the first time i made them aware. they got my order wrong again for the 3rd time and i decided to contact them directly as i couldn't get through to Uber Eats. i called them to let them know of the mess up and they denied giving me the wrong order, despite me saying I can provide evidence. He asked for my number to call me back whilst he speaks to the manager, but not wanting to give my number, I said I will hold on the line instead. The staff member then purposely hung up the phone on me and when I tried to call back numerous times they ignored it and didn’t answer. i then decided to take the food back directly to the shop, which i was very upset about, as now they are causing even more of an inconvenience for me. when i arrived i gave the food to the manager of the shop, he was in plain clothes and he has these patches around his mouth. I explained the situation and also let him know that his staff hung up the phone on me and at this stage I want my money back. he didn't even apologise or acknowledge the mistake, and tried to belittle me by acting as if this was a minor mistake, saying, ‘what do you want them to do, they are very busy, it was only 1 mistake’. He started becoming aggressive and argumentative which is not what I would of expect from a manager who should be showing professionalism. he then slammed a £10 note on the counter and told me to take it. i said no, as i paid way more than that on Uber eats, he took the money back and shouted well you go to uber eats and sort it out then!!. I told him why doesn't he get on the app and refund me and he refused saying i should sort it out myself. i then said fine i will accept the £10 in which he then refused to offer it to me again and said no and walked off and started to ignore me. i then called Uber Eats whilst in the shop to rectify this situation in which the manager then left the shop in a huff and puff abandoning his staff. i am absolutely disgusted that you have such a man at your shop and from the reviews, you have had many complaints about this manager, so why is he still in this position treating customers like this? Judging by the reviews, you also have many complaints about them getting the orders wrong, so why is it ok for this to continue? if they are in the wrong, there should be no excuse and you shouldn't be defending your mistake and try belittling the customer as if its a minor issue, his minor mistake is a big mistake to me, as the food was not only to feed myself but my son. a simple I'm sorry, or let me fix this for you would have been the more appropriate way to address the situation. how can you have such a disgusting, bad mannered, aggressive manager in your shop? how can you have staff who hang up the phone on customers? This manager is a complete coward, as I believe if I was a man he would have never reacted as irrational as he did. Customers who pay through Uber Eats spend way more money than they would if they went into the shop, so when special instructions are given, they should be followed. I am very glad i remained calm during this situation, because he was so hostile, that this could have turned bad real quick if i had reacted. The staff member who hung up the phone is also just as disgusting and shouldn’t be able to work in your establishment. you shouldn't have such a nasty person in charge if that's how they are going to respond to a customer. The fact that you still have him there despite all these customer complaints that I can see in your reviews, shows that you don’t even listen to your customers or value them at all. He clearly doesn't know a thing about customer service, he is uncivilised, unprofessional, useless, aggressive, nasty, throw his toys out the pram like a baby a*se manager I will NEVER step foot in there again, disgraceful!!

Ordered chicken and ribs family meal on just eat to find I had no ribs inside the order! Asked for refund and nothing is happening on day 3 and nothing has been done about it, it was a late order before they closed I rang 5 mins before closing NO answer

Dirty disgusting place. Serving rotten food should be shut down! Me and my partner could not even swallow the nasty tasting food, phoned up and apparently they think it's fine 🤢🤢

Have been using Favorite Chicken &Ribs in Wickford for a number of years. To be honest I prefer it over KFC, always juicy and good flavour. Price is reasonable and service is good. It is only takeaway now, no in shop dining.

Ordered filet burger and winger dinger. Received filet burger and 5 BBQ wings. Can't stand BBQ sauce. Can't even here the staff when your ordering food due to the COVID barrier and noise from kitchen. Quick service tho

Whats happened? This place used to be great , no chairs or tables anymore? Popped in today , said hello mate and the bloke went " what?" Couldnt beleive it , j asked for wings please , how many he said 6? I went yeah thaf will do mate , how much? 4.99 he said !!! 4.99 for 6 wings , thats crazy!!! I walked out in disgust , over priced wings and disgusting rude service , dont know whats happened to the place

My cousin ordered a chicken burger here and it was bright pink. Took over two hours to deliver too.

Best chicken shop around by a mile. Always fresh and hot and very reasonable priced!

Food was grim wouldn’t recommend. Lettuce was going brown and burger had less taste than ghandis flip flop. Chips were so sub standard even the homeless woman outside binned them off after I gave them away. To top it of the child at the till needs stronger glasses as he got two orders wrong in the time I waited for mine. Poor

This bloke is the most abysmal customer service rep I've ever encountered. DO NOT GO HERE. They will spit in your food. WATCH. EDIT: I went in and asked the store owner if my comments had been passed on. His response: "What review?" Says it all doesn't it. What was once my favourite place to consume battery farmed micro hens is not my least-loved place to eat. I will be returning shortly with THOUSANDS of eggs which will be thrown at the store over many weeks. WATCH.

Me and my family are regular at this favourite chicken at wickford, however we will NOT BE AFTER TONIGHT!!!! When we arrive back home with our meal we noticed that ALL of our fillet burgers were pink and one in particular very pink. I called the store and explained my findings and was told to fetch it straight back. Upon arrival the server took a quick glance at the food and said it was fine. I replied that it had never happened before and that I wanted all the meals replaced including mine which was different but by this time my meal was stone cold. Server said he would only replace the burger meals even though my meal was now cold due to their mistake. I asked to speak to manager who said that he couldn't see any pink until I asked him to look more closely, then agreed and all meals were replaced. I was shocked by the attitude of the staff especially as this was their fault not mine. Got back home with the replacement order and what did I find YET ANOTHER PINK FILLET BURGER!!!!. I didn't bother the call the manager back at this point I just put the whole lot in the bin what's the point of speaking to someone who obviously doesn't really care about giving people under cooked food. £30 of takeaway in the rubbish. Standards have obviously slipped here and we will not be returning.

Don't go here, "owner" is so rude I can't explain in words. If you ever feel like being treated like S*** one of these days, then head on down to Favorites Wickford - they will not disappoint! I am seeing a lot of the same type of review to this about the same 1 guy in this store. Remove him OR you will lose a LOT of business, it's as simple as that.

Just this afternoon the rude guy I met( not in favourite uniform) spoke to me rudely and insulted me. Asking me out of the shop saying he’s the owner of the shop just because I told him the chips he gave me was very little compared to what I usually buy in fact compared to what I bought yesterday from Rayleigh. He returned my money back. Even the staff and other customers were looking at him.. I am really disappointed that you guys hired such a rude person to manage a store.

Absolutely terrible experience waited 35 minutes for my order called three times and they ended up cancelling my order

Too expensive now and the quality is worse.better off going kfc

Tasty fresh hot food and great service 🍗

Nice and clean environment. Staff are polite and friendly. The chicken has to be one of the best fried chicken in Essex.

Absolutely disgusting service this evening! Visiting from lowestoft to see my brother and brother in law and we ordered from here. My brothers meal was missing we had no mention of them resolving the issue just pure rudeness from a gentleman and then was spoken to by a lady who abruptly told my brother in law that 'we should learn how to order' even though we have the receipt to show two of the same meal was ordered and hadn't received one out of the 5 meals and then she proceeded to hang up the phone. Absolutely fuming is an understatement and my brother had missed out on his meal. Will not recommend! We were very close to turning up to the restaurant after the rudeness we had received for a missing a meal that we had paid for and not received! Vile customer service and relations!

Always nice food and staff are friendly.

I haven't been for a long time but they have the best chicken

Ordered favourites a couple nights ago, sent me the complete wrong order! Don't know how you mix up 2pcs chicken meal and chicken wrap for 8 pcs of chicken 4 portions of chips and 2 large beans! Anyway. Ordered again last night and received a completely different chicken wrap to what I had ordered a couple nights before, when I phoned to say they have given me the wrong order, again... I got told I need to specify what chicken I would like in the wrap.. well the gentleman I spoke to a couple days before told me there was only one type of chicken wrap! The lady then told me last night it was my fault and nothing they can do so half of my £20 went in the bin. Disgusting service, disgusting attitude from the staff and food was awfully gross. Will never be ordering ever again.

I enjoyed the food.. but have to say the prices seem to have risen to Kentucky prices.

Fantastic food and fast service I go here quite a lot

Sort of what you expected not quite KFC, the staff polite and efficient I would use this establishment again

Gives other chicken chains a run for their money! I think it tastes better / not greasy. Great staff too.

No hygiene cold a And rube staff watch out!!!!

We have ordered from here for years for my family no problems, tonight I had undercooked chicken, it had runny blood inside, I complained they said they checked one of their chicken it was cooked so I must go to head office, I said can I just have a replacement meal didnt ask for refund and they refused, told me its chilli marinade, I explained im 33 I've cooked chicken plenty of times this is not cooked! Refusal of any meal or refund and to go to head office, absolutely disgusted with the way we have been treated and lack of meal now for my children. Wont order again

Absolutel joke. Phoned ordered waited and nothing. Spoke to them later and they just mugged me off with no apology

As I work in Billericay I was a little unsure of how hot our food would be coming from Wickford? Well it was amazing piping hot and tasted amazing as always. Definitely ordering for work again. Cheers Guys amazing job. Sam x

Easy, cheap and convenient. Large portion size too.

Was craving chicken and chips a few months ago and ordered from here. They were the worst chicken and chips we have ever had. Will not be going back.

Ordered 30 pieces of chicken this evening for a delivery & it was delivered cold! i have been trying to call for over 40 mins & no answer!!! This is unbelievable, waste of money & not even the decency to answer the phone!!

Order was wrong . Ribs have no meat on and . Them chicken dry . lettuce in burger brown . most of it is now in the bin And cooking dinner thanks for that .........

Always hot and tasty, chips and gravy are so much better than kfc. 10/10 every time.

I ordered a normal filet burger and got a spicy one I called the shop to see if I could get a normal burger or money back as I have a health condition where I can't eat spicy food and was told they can't do anything I asked to speak to a manager and was told he is to busy to talk to me. Rude staff!!!

We got what we ordered via just eat but am really dissapointed in the quality of the food...the chicken was very dry wings were like they were left over from the day before and the fries were like they were re-cooked very oily wont be ordering from favourites again - such a shame as really do like favourites chicken

Friendly staff and clean eating area . Would visit again

Had a chicken fillet burger and loved it would recommend highly

The chicken was so greasy I could hold it in my hand, flick my wrist and the skin flew off the meat... Dripping in grease. Make it crispy or don't bother.

Good value. Good service. Tasty. Yum

As someone who put a one start review a few months back seems they listened ,after a stop today I can say, the food is so much nicer and the staff are much friendlier. I think it may me under new management , with is by far the boost in need. Its a thumbs up from me. 👍

Recent change of franchisee has resulted in big improvement. Chicken is good - generous portions and freshly cooked, and the chips are much better than KFC.

Value for money. Ribs excellent.

Really nice food quick and priced well .chicken was massive not like kfcs tiny bits

Love the food go here every week...it's a good job their food isn't delivered by DHL ....

The chicken was neckle!! 110 food

Friendly service clean restaurant and fresh food

Food is always good here, but recently staff have changed and service is incredibly slow. 25 minutes waiting in the shop recently and when food was finally "ready" they hadnt cooked what we had ordered so we had to accept alternative product. Small improvement in organisation in the kitchen would go a long way, nothing wrong with the food though.

An uncomfortable experience due to a late leaflet distribution. Please, don't deliver any more adverts after dark, just leave them next to the door.

when ordering delivery wanted to charge £1 not on menue

Was nice, friendly atmosphere 😃

One of our favourite take aways. Staff are very friendly and will be as helpful as they can.

Freshly cooked good sized pieces. and good value,service with a smile