Faros Oxford Circus in City of London, Westminster

Jani and alani very great customer serivice

Fantastic food and service by Mehmet. Would highly recommend. He was polite and kind too which made all the difference.

Every time I go to this branch whether it is for too good to go or just standard dining, Jarek and the rest of the team are always super helpful and the food is delicious!

Best pasta place in London starter main and desert all delicious and our service was brilliant thank you to ozzy and apo chef lovely guys

Tuvimos una gran experiencia en Faros! Huevo, nuestro camarero, era atento y agradable. Él se aseguró de que teníamos todo lo necesario y fue más allá para crear una experiencia gastronómica agradable para todos nosotros! Lo recomendaría!

Superb Taste!! Loved until last bite :)

I had an amazing experience at Tortilla Oxford Street! The food was fresh, flavorful, and served quickly – exactly what you want when you're craving a proper burrito or tacos. Everything was well-prepared and delicious, and the place had a great vibe overall. But what really made my visit stand out was the excellent service – especially from Jarek. He was friendly, professional, and genuinely went out of his way to make sure everyone was happy. It's rare to see someone so enthusiastic and attentive – a real credit to the team. Shout out to Jarek for making the experience even better! I’ll definitely be coming back. Highly recommend!

Yani was amazing to deal with, such great service and food. Will definitely be back

Jarek he give me the best services !!

Served by Jarek and Jani. Such a warm welcome and extremely happy to help and answer questions I will be a regular

The food at the restaurant was absolutely delicious – fresh, flavorful, and beautifully presented. What truly made the experience outstanding was the service: Jarek and Yani were incredibly friendly, attentive, and helpful. They made us feel very welcome and well taken care of. A wonderful visit from start to finish – highly recommended!

Increíble experiencia, cenamos allí con mi hermana. Ante todo la comida es tan sabrosa, variedad de elección. Pasta, pizza, ensaladas, etc. pedimos pasta y delicioso. Lo más importante, el servicio es increíble, gracias al Sr. Okan, Sr. Ozgur todos. ¡Atenta, cariñosa, profesional, amable! ¡Puedo añadir demasiados adjetivos para describir nuestra experiencia! ¡Para ir a Londres!

Great place to eat - highly recommend! Lovely staff and even better food!

Amazing staff and Perfect service ❤️

Elegimos Faros ya que era útil y tenía grandes críticas. La comida era fantástica, pero el servicio era aún mejor. La señora que nos sirvió, Ruby, no pudo habernos hecho sentir más bienvenidos. Conocimos al gerente, cuyo nombre empezaba con una Z (siento no recordar más). También era increíble. Para un restaurante ocupado justo al lado de Oxford Street, absolutamente lo clavaron! Gracias xx

I love the food from Tortilla, but this one was disappointed 🙁 The Tortilla near my house in Hammersmith is way better! I was really sad… They can improve… The food was cold… And Coca-Cola was hot 😓

Jarek was amazing, the food was great and good vegan and vegetarian options and great service.

Very good customer service. Aldi and Yani were both very lovely. And the food was delicious.

Love that place really nice and professional team

10/10 food & service! Denisa was so humble & sweet! 🥳💗

Food is amazing Great service from everyone. I Come here all the time and greeted with lovely manners and respect by everyone. I would 100% recommend this establishment to my friends and family.

Great tacos, reasonable prices, very friendly staff. I didn’t even know they had a student discount but they gave it to me

The food is so good. Aldi and Yani were very helpful and friendly!

Yani and Aldi were amazing. Aldi helped me pick out the best combination as it was my first time trying their burrito. Highly recommend!

Amazing Customer service and the food really amazing And they are so friendly, specially aldi and yani

Really tasty food and very friendly staff who make you feel welcome. The place is clean and calm, with additional seating downstairs as well as on the ground floor and outside. Great value and always a nice experience at Tortilla!

Many thanks! Everything tasted great. 👍🏼 Great team: Aldi, Yani and Antony 🤗

The workers are a class act and can bring a homey vibe to a chain restaurant in the Oxford Circus area

Amazing food. Best value for money. The staff is undoubtedly the most polite you’ll see in London even during rush hours. Huge shoutout to Jarek and his fellow colleagues Aldara, Deni for making our day with their smile and recommendations :))))) Highly recommended.

small portions of meat, no extra veg! chipotle isn't too far if you can make the walk!

Aldara y Yani Amazing costumer Service, I will back soon! Love the girls and the place.

Aldara, Antoni and Jani are excellent people, great food and fabulous service

I probably spend £100 weekly here, delicious burritos, tasty chicken ( halal too ) with guacamole. The staff are very helpful especially Yarek ( or jarek ) sorry for mispronounciation but always goes the extra mile. I usually prefer this branch just because of Yareks friendly approach, makes me feel special. A smile goes a long way, I guess he is happy within so he reflects that out, enjoys his job. Hygiene is really important for me, the toilets are always clean. If a restaurant keeps the dirtiest place clean (toilets) then I trust their kitchen.

Jarek and Ajmal were absolutely great. best service and burrito in London

Had a great experience at this branch collecting my free burrito, but what made it even more enjoyable was the service. A special mention to Anthony for keeping myself and my colleague entertained whilst we were in the queue 🙌🏾😊

This branch was very stingy with taco fillings – definitely doesn't justify the cost and isn't a suitable lunch. I was so hungry when I left, I had to go find more food elsewhere. Also, the corn tortillas had a crunch – they had been overcooked. Won't be going back

Aldi was really amazing!!! As soon as i came in she was really welcoming and made me feel at home. She had great recommendations for my meal and didn't disappoint. I will definitely be back again!! :D

It got so expensive. They give so little of the items and half of the box of the naked burritos is empty. They charge extra for everything and plus the staff is rude.

Very nice food, great service from Aldi, Yanina and Anthony.

Love this place for whenever I'm craving a burrito ❤️

Great burritos. A favourite of ours.

Not bad, food is decent, nothing special but not bad at all, what you’d expect for price and chain. Service were efficient but definitely a little rushed. 👍

Trying to overcharge as per usual

Yani is very friendly and amazing service. The food is delicious, I will come back just because of her great service.

I visited the store today I was met by the worker Yani. Absolutely lovely girl and very friendly. She had a bright smile on her face, very good energy. She made my experience 10x better. I couldn’t have asked for a better service. Food was also great.

Yani is amazing, we will be back

Amazing food, thank you to Jarek for excellent service

Totally amazing food ! Beef and guacamole is a must have in your burrito x and stuff is always friendly. In the evenings atmosphere is so lovely with little candles on each table. Highly recommend this place for everyone. I love to go there with my kids as they always eat everything

Chaotic even having ordered online....staff are clueless and don't prioritise those who have ordered on the app (defeats the whole purpose of ordering ahead of time) and it's like it's their first day on the job! I ADVISE YOU TO STAY AWAY. GO ELSEWHERE 💯

If you're out shopping on Oxford Street and feel yourself getting hungry, this is well worth a visit.

my burrito is missing the coriander rice

Cutlery wasn’t added and food was cold and my large burrito came is regular

This lady who’s name I unfortunately didn’t catch was really lovely and accommodating. Food was good as usual with tortilla

Very good experience 💯 Nice food Friendly staffs

One of my favourite places for a quick lunch, cheap and good quality food with friendly staff to help you. Their quesadilla is delicious - do get some extra sour cream! Recommend for a take away or a quick sit down bite. Their outside area is nice weather permitting.

I am from Toronto & just randomly passed my this shop on my way to the bank and it was an experience I will never forget. I love mexican and my quesadilla tasted absolutely authentic. all of the ingredients are fresh and my food was a 11/10. The most important part of this experience was the staff. Both staff that were working were super accommodating and sweet and helped me along every step of the way, with recommendations - advice - and suggestions. How sweet of them to take the time out of their day to make my trip better than it already was. I am so impressed by this location and the staff was just superb. Thank you so much Tortilla staff! you guys are the best :) amazing food and amazing service, 5 stars across the board!

Honestly, really mediocre food at a ridiculous price for what you actually get. Food was pretty sad for TexMex as well. I did however have great service.

The expected delivery time said 18:45 but then came at 19:20

Good food, good service, nice staff

Had a delicious salad with vegan steak. I couldn’t believe it was vegan it tasted so good. I’m not even a vegetarian let alone a vegan. Friendly staff, fast service and tasty food.

Go here everyday for lunch, friendly staff , very good food.

Very nice food and great staff especially Freda made our whole experience excellent. The Chicken Parmigiana was really good and the Beef Ragu was amazing. We will definitely return.

Had a wonderful first experience here. Food was great, really fresh and tasty. What really stood out was the excellent service by Deni They were super friendly, patient and took the time to go through the menu and let me try an item I wasn't sure on. Really was an exemplary experience, takong a quick bite to eat to a memorable moment.

Couriers need to have Closed Thermal Bags - just had my food Delivered in a Carrier Bag. Awful service.

Super restaurant. C’était complet lorsque nous sommes arrivés à 4 mais on nous a proposé une table à l’extérieur , avec les lampes chauffantes nous étions très bien installés. Les plats étaient excellents tout comme les desserts ! le serveur serviable, très sympathique. Très belle expérience pour ce premier dîner de notre séjour à Londres

Visited for a family meal on New Year’s Eve. Really enjoyed this restaurant. The food was amazing and the service so friendly. I would definitely highly recommend to anyone and can’t wait for another visit when we come to London again.

Outstanding food, beautiful atmosphere and especially loved the homemade Tiramisu. I would definitely visit next time in London. Just a block from Oxford St.

We had a fantastic experience with delicious food and a relaxing atmosphere. We chose to sit outside, and it was wonderfully warm thanks to the heat lamps. The ambiance was calm and serene, especially after 9 PM on a Saturday night. Honestly, we were glad to be outside, enjoying the fresh air and a beautiful evening. The service was excellent, and we were very well taken care of by our waiter, Fozil. This young man truly has a passion for his job. He went above and beyond, delivering exceptional service—the best we’ve ever experienced—and made our evening absolutely perfect. This spot is perfect for a delightful dining experience, whether it’s a date night or an evening with close friends. If you’re looking for incredible pasta, we highly recommend this place!

I come here a lot. I really enjoy the food.

That moment when the person in front of you gets a medium burrito twice as full as your large burrito.

I love coming to this store. The team is friendly and always willing to help. They make you feel at home when normally lunch breaks are synonymous with rushing yourself or grabbing and going. The experience I got is consistent and has become my favourite place to have food when I work in the centre. The price point is also balanced. You get decent portions for what you pay. Excellent value for money. Great stuff. Keep up the good work.

Came for lunch break the service is always quick just like in every other shop of the chain. I wish the tortilla was a bit more toasted or warmed up but overall it was okay. Very friendly staff. We sat downstairs where also the toilets are.

Jarek was great! So pleasant and friendly!

Excellent staff, who speak English and Spanish, just as the tortilla restaurant says there are Spanish speaking people. Thanks to aldi and jarek..

Excellent food, friendly atmosphere and an exceptional customer service especially Mr. Jarek 👌

Very good service and food quality great.

Greatest guacamole I’ve ever tasted in my life 🥑 customer service is the best around so welcoming!

Leutrim is amazing , such a lovely guy . management is lovely as well

It’s delicious and the workers are really nice and helpful. Especially Leutrim he’s amazballs.

The staff members were extremely nice and super dedicated to the craft, and checked on us every five minutes to see if we were doing well. #stanjarek

Wouldn't recommend coming in an evening. Tacos were cold, burrito barely warm. Staff were friendly but weren't able to help with simple stuff like splitting a bill in half, or cutting a burrito in half. Food tasted ok, but not great. I expected better from tortilla as I've always seen them as a reasonable option before. (That's my reason for 2* and not 1*)

We had two bowls to go, absolutely amazing flavours and portions were big enough.

Toby and Aldara were absolutely amazing I enjoyed they’re warm and smiles and company not only did they have great service they were very informative. Overall, 5 stars across the board.

Shout out to Toby, he was really helpful and his vibe is amazing.

Great service from Aldara first time eating here and gave me good recommendations would recommend.

Great eats and phenomenal service

So delicious! Everyone from our group was really satisfied. Great service, so full recommendation for this place. Keep the good work!

They put in as much rice as possible and as little protein as possible. You feel cheated right away.

Loved our burritos, highly recommend, staff are lovely and helpful too

Great food, even better service. Big up Marcel and Jarek for their amazing vibes.

Highly recommended the food was amazing and the staff are so friendly 😋😋

Customer service is amazing. Food was tasty and filling. Prices are great for what you get and location.

Delicious food, friendly staff.

Exellent place! Delicious food!! Extra friendly staff.😊

Imagine it being my birthday and you’re meant to get a free burrito by scanning your Tortilla card on your Apple Pay. Did that on my birthday and it didn’t work when I it should have. I asked for help and all I got told was to contact Tortilla which is an absolute nightmare as they don’t make it easy or clear for themselves as a company to contact with no recognisable phone number. It ruined my day and disappointed me a lot with the shambolic customer service. This goes to show that Tortilla don’t care about there customers and won’t help with basic issues like that can clearly be resolved quickly.

Amazing burritos, very well made. Will definitely be visiting often!

Great service from both Leutrim and alba! Will be back soon

Amazing service from leutriman and alba in particular !

I use to work around from this branch and services have always been amazing! Just went today and received again amazing services- I will always come to this branch when in the area :)

This must be the best Tortilla location! I was greeted with a massive smile and some lovely chatter when I came in. All the food containers were shiny and clean, the fillings looked fresh and the burrito was lovingly wrapped. They checked up on me during the meal and it was an overall lovely experience. Cannot fault the staff at all, they’ve created a lovely sanctuary away from the business of Oxford Circus.