Fancy That in Waveney

Stopped by after a long walk, quite busy but can understand why, service was excellent drinks excellent, well worth a visit.

Service is painfully slow. Staff are nice enough but there aren't enough of them. What makes it worse is the number of employees wandering about doing I'm not quite sure what.

The staff was friendly and easy to get a laugh from. they work well as a team and the cakes and huge pot of tea was welcome after a few hours of shopping.

Visited today.. how sad I used to run the clock house , which was a vibrant place for locals and friends of Southwold to visit We worked hard to look after customers always making sure they were happy with the products we happily delivered. Coffees were made for local customers as we saw them walk up the pier, making them feel special and valued….. not today, staff totally uninterested, unmotivated, no leadership It made me feel very sad to see this special venue so badly run I was also grubby, uncared for… let’s hope the new owners do something fast, before the season starts

Terrible customer service we had with our elderly parents we all was Embarrassed with how we was spoken to vile infact you will no longer have our Business shame really as we normally spend lots of money in ilthis place definitely will not be back and will be telling everyone who we know not to come to your place, maybe try talking to your customers with a little more respect do you know that goes a long way being nice and kind to people Especially with a business. Awful experience.