Falafel Express in Gateshead

Again ordered after complaint and the manager was clueless. Took my order and couldn't even get my order right over the phone this place is a joke and manager was argumentative when I rang to raise the issue. 3 weeks in a row wrong toppings. Avoid at all cost as they are a laughing stock of franchise

Kebab meat was not fresh, it was old and dry, chips were the same. Absolutely disgusting!

Delivery was 20 mins late, food was lukewarm when we received it so had to reheat it. Called restaurant twice - first person I spoke to was so eager to put the phone down and was not helpful. Second person was nice enough to ring the driver and tell us he was on the way. Disappointed as I usually order from here.

Decide to cancel order 15 minutes after ordering with no reason.

Decide to cancel order 15 minutes after ordering with no reason.