Based on 1.147 opinions finded in 2 websites
Based on 1.147 opinions finded in 2 websites
Nº 680 in 4016 in Birmingham
Nº 72 of 345 Other cuisines in Birmingham
Opinions
I was drawn in by the lovely smell of coffee when I walked past. I just about found a table for two of us as it was quite a busy time. Service was generally good. I had a flat white which is usually my standard coffee shop order, and it was decent. Lots of lovely looking cakes and pastries but I wasn't hungry so didn't try them.
Dal . 2025-03-27
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Incredible food and drinks at good prices. Service was fast as well. Personally recommend the cinnamon bun
Alex Shingleton . 2025-03-25
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Stopped by this coffee shop for a quick caffeine fix. The staff was friendly and welcoming, which made for a pleasant experience. The coffee itself was great, but I wish they offered a larger cup size or at least the option for one. Overall, a nice spot, but if you like a bigger cup of coffee, you might be left wanting more.
Ruben A . 2025-03-20
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My husband and I moved to London 3 years ago and still talk about how amazing the coffee here is! Highly recommend both the coffee and desserts
Jasdeep Sahota . 2025-03-19
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Great coffee, wonderful cakes! I had their toasted sourdough with butter and jam a few weeks ago, best sourdough ever!! Service is good, nothing is a problem, and there's a great atmosphere.
L B . 2025-03-18
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Coffee shop right next to the station, the coffee was ok. Coffee was a bit too bitter for my taste.
Brandon Pacheco . 2025-03-16
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Looking for a coffee before my event started, this is tucked away but close to the station. The staff were really friendly and I had a lovely espresso and banana cake. I really appreciate getting a glass of water with my coffee too
Imogen Jones . 2025-03-14
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Nice coffee place in the center of Birmingham. The barista is measuring every cup she is making! Do not see that in many places.
László Szentirmai . 2025-03-10
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Gran café, una mezcla muy suave, casi dulce. Un excelente independiente! Ignora las cadenas y ven aquí, los pasteles también se ven increíbles
Runner Graham . 2025-03-08
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The coffee is good enough but the staff are completely oblivious to how loud they are and how disruptive that can be for the customer who is looking for a bit of downtime.
Sanda Cojocaru . 2025-03-06
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Lovely place for a coffee with delightful cakes. However, today I found some of the staff very loud and this distracted me a little from the usual tranquil atmosphere. I would still go back as it is not usually noisy..😀
Sheila Patrick . 2025-03-06
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I had a long week and went to grab coffee & cake - they were good as usual. However, as I finished and was selecting coffee beans to take home, a male staff accidentally dropped a large glass teapot (filled with ?milk & loose tea leaves) beside me and the teapot broke with fluid spilled all over and stained my white pants. What shocked me was he asked me to step aside so that he can clean, and continued talking to the other customer as if nothing happened. I was extremely disappointed with the experience this visit. It also resulted me having to cancel my dinner plan in Birmingham. Photo attached was after wiping the pants and boots as I got on the train. Owner's comment noted 06/03/2025 - I would not be this upset if the male staff apologised or at least acknowledged that he had broke the glass teapot and spilled drinks all over my pants, on the day of incident. I was in distress, and could have been injured by the shattered glass pieces - this was not even checked by the staff involved.
A L . 2025-03-06
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Great coffee and knowledgable staff.
Alex Mcdonald . 2025-02-21
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Best espresso in Birmingham. The burnt Basque cheesecake is also delicious. In addition, this was the only place in the city where I could find galette de rois on épiphanie… It feels like a truly international coffee shop
Luis Medina . 2025-02-16
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Always great coffee, service and buns. Shame about the drop in quality of the 3 cheese toastie: price has increased and only one cheese.
Milind Arolker . 2025-02-01
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Este es un gran lugar para tomar un café o té o incluso una rebanada de pastel antes de entrar en un ambiente de oficina. El personal era genial. También disfruté del té de jazmín y pastel de dátiles. Definitivamente voy a estar de visita cuando el próximo en la ciudad.
Kastuv R . 2025-02-01
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I have purchased from Faculty on quite a few separate occasions, I like their retail selection as they tend to stock some really good roasters. However, their service from my experience has been consistently poor. The staff never seem to be able to give a good description of their house or guest espressos (ie. Roaster, origin, process) and the drinks themselves are never particularly good. Today I was served a dairy flat white despite specifically asking for oat (and I assume paying the surcharge for alternative milk…!) - luckily I am not lactose intolerant, but ended up throwing away a £5 drink. I’m going to save myself the trip in future, there are far better speciality spots in Brum.
Alex Ellson (13LittleAL) . 2025-01-23
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The texture of these cakes was pretty good. I can have tasted all of foods and ingredients from cakes no else lost and stayed in the balance. Iced Latte also was a nice choice to order because it tasted smoothy. In general, I prefer a latte with lots of milk but this one was half half (i think so) that it made me satisfied. Then the key point was ice ball to avoiding changing the flavor of latte. All of details showed that the café is pro.
Yetta . 2025-01-23
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Hoy he venido a tomar un café con mi madre... ¡puede ser difícil impresionarla! Café suave, pasteles increíbles y muy buen servicio .. ambos salimos muy contentos, muy recomendable.
Sam . 2025-01-19
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The best coffee in Birmingham by far and the best little cakes and treats to go with it. I consider this cafe my luck spot as every time I’ve studied for an exam here I’ve passed it ;)
Rhea M . 2025-01-08
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A 'proper' coffee shop - the staff can and do talk about the different coffees they make. Coffee itself is really good, including a decent decaf option. Cakes and cookies were all brilliant too.
Paul Curran . 2025-01-03
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Every time I visit Birmingham and I visit Faculty. Great service and super lovely and friendly people working there. They have a great selection of coffees and they get the best out of every single one of them. Great coffee, great staff, great vibe.
Rafa G . 2025-01-01
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Great escape from the hustle and bustle at the bullring and central station. Nice staff, nice cakes and Clearly a big recommendation!
Georg Stenkamp . 2024-12-28
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Came across this coffee place by accident. I had looked it up before but not visited. The staff were excellent, friendly and helpful. I had a fantastic pour-over coffee and the best cinnamon bun ever. Nice comfortable seats with plenty of room. There were quite a few people there and the atmosphere was welcoming and relaxed. Highly recommended.
Grahame Irwin . 2024-12-18
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Excellent coffee shop recommend
David Le . 2024-12-12
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Best coffee I've found in Birmingham! Amazing pastries and sandwiches, and excellent service. Definitely worth a visit, if you can get a seat!
Andrew Bell . 2024-12-09
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Genuinely my favorite cafe. Have to come here everytime I visit Birmingham. The coffee is superb, they have a really great selection of beans on sale. All of the desserts they have are something special. They're unique and so so tasty especially the Basque Cheesecake. Love this cafe and would recommend to anyone 🖤
Petra . 2024-12-04
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Regretted giving this place a second shot. Burnt coffee and a noisy atmosphere.
Ana Pesquita . 2024-12-02
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Very nice little cafe with staff who really know their coffee...
Timo Wilson . 2024-12-01
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Had found this place listed in lonely planet for one of the best coffees in b'ham. Lovely team, dog friendly. Had a few toasties/ sarnies ( big crusty bloomers). £20 for 2 sarnies , filter and latte. Seats for maybe 20 covers, and bench outside in the arcade.
xxx x . 2024-11-25
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Cute cafe, sensational service, love spot to sit in located within an arcade. Green tea ✅ coffee ✅
Narelle Lemon . 2024-11-25
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absolutely fantastic spot for coffee and cakes!
faimarahman06 . 2024-11-20
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Good coffee but expensive (£8 for flat white and almond croissant)
A J . 2024-11-16
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Best latte and v60 in town!!! The Cinnabon was fluffy and yummy I tried the croissant also it was perfect Any Saudi who tries their coffee will like it, I guarantee the exact same standards as the coffee we love
sumaya alawi . 2024-11-14
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Tenía 10 minutos para matar, así que vine por un café y un pastel. Vi en insta para pedir el especial del día, tiramisú. ¡Afortunadamente me quedaba algo, preciosa! El café era muy agradable pero bastante pequeño. Personal muy amable y un gran lugar. Volveré por más café y pastel pronto y sentarme a ver pasar a la gente.
Charlie . 2024-11-10
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For exigent specialty coffee aficionados, this is your place.
Cristina Filip . 2024-11-09
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Great coffee, super friendly and helpful staff, would definitely recommend it 👍
David Rogers . 2024-11-08
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Person serving refused to give me sugar for my coffee. Suggesting once then, when pressed, just refusing. This on top of it sounding like there is a full on construction site the floor above. But that would have been tolerable of only I could have had a bit of sugar.
Fos Duordin . 2024-11-04
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Amazing coffee, clean, and good service.
Fabio Kruger . 2024-11-01
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Mixed up order so was waiting 10 minutes for 1 coffee. Apologised but nothing offered to make up for bad experience
Callum Gordon . 2024-10-31
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No filter coffee at 11:50 on Sunday. Why advertising something you are unable to offer?
Ilya . 2024-10-27
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Great coffee! The flavor is rich and smooth, and the atmosphere is cozy. Perfect place to relax or get some work done. Highly recommended!
Jiwon Kokomong Kim . 2024-10-26
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High quality coffee and good pour over selection.
michael seidenberg . 2024-10-09
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Coffee is excellent! Well worth popping in - and try the chocolate fudge cake - gorgeous!
James Alderman . 2024-10-09
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Good coffee and friendly service in this café situated in the attractive old Piccadilly Arcade, conveniently close to New Street Station. When I visited, in the morning, there were no savoury items - disappointing at breakfast time.
Simon Richards . 2024-10-09
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While waiting for the train, I looked for a speciality coffee close to the station and found exactly the right one.
Raşid Aslım . 2024-10-07
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I suppose you could say I am a regular here - but the coffee is just so damn good. The cakes are also delicious and they have different choices all the time to try something new! Shout out to the staff for being lovely too
Damien Ferne (1000014) . 2024-10-07
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I love Piccadilli Arcade and FACULTY is a super little coffee house. Great friendly staff, table service with a smile. So I went for a Belgium bun and an Earl grey tea, just the business. Thank you very much.
IAN COLLINS . 2024-10-03
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Banana bread cookie super yummy!
Rosie Burt . 2024-10-01
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Best coffee in the city, bar none.
Nick Drew . 2024-09-30
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The grilled cheese with sourdough bread was really good, the black coffee was good as well, and the desert surprised me with the delicious taste
snoozy bee . 2024-09-27
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Came in Just as Faculty Opened, The Staff were well prepared, the cafe was very clean and the latte I had was very nice and of high quality. I highly recommend anyone to visit if they are in the area and need a quick pick-me-up. 10/10
Ben Wild . 2024-09-18
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Great service and great location and the atmosphere is so refreshing. I got an iced latte and the coffee was brewed nicely with a sharp taste. The lady serving me was friendly and made me feel welcomed. I will be back now that I've just found out you sell doughnuts :)
Maryam Khan . 2024-09-17
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Faculty Coffee is a fantastic spot. The coffee, brunch, and pastries are all delicious, showcasing great quality and flavor. The staff are incredibly kind, welcoming, and professional, making for a pleasant experience. The interior is stylish and inviting, perfect for a relaxing visit. Plus, its location next to the train station is very convenient. Highly recommended for a top-notch coffee experience!
ABJ . 2024-09-15
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Lovely cafe with delicious coffee. Staff always super friendly and great service. Some vegan sweet treats on offer (the peanut butter chocolate cookie is so good!) and a couple on the food menu too. Would recommend for great tasting coffee.
Sonya Milton . 2024-09-07
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Had a delicious iced latte here and this drink was definitely a standout during my stay in the UK!
Aisha . 2024-09-01
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Excellent coffee, delicious cakes and great service.
Arleen McNutt . 2024-08-31
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The place is small but very nice The staff were friendly and the coffee was excellent
جعفر حسن . 2024-08-28
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Quite a small place (not a bad thing). The hot chocolate didn’t taste very nice
Osha Patel . 2024-08-25
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Quality of the coffee is amazing! The vibe of the place is very cozy. Unfortunately, service was not the best. There was miscommunication and I received the wrong order, which is not a big deal, but the barista was very weird about it and very defensive with his language. Is their reputation less important than £3 cup of coffee?
Zak H . 2024-08-20
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Best coffee and cornichons in Brum
Howard Holloway . 2024-08-15
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Such a great place!! Loved their vibe, lovely service and awesome coffee
Eleanor Davey . 2024-08-09
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Excellent coffee and food. Service is friendly. The only problem is that it's big enough that people feel that they can hog tables, sometimes without buying anything, for long periods of time which can make it difficult for paying customers to find a seat.
Rob Swift . 2024-08-06
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El té era agradable, té de hojas en una olla. Tienes un temporizador de huevos para decirte cuándo se está preparando. Mucho para beber. El brownie smore fue increíble.
TamworthBirch . 2024-07-30
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Absolutely fantastic coffee. Thanks guys.
Eleanor Franks . 2024-07-13
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Never disappoints ! Consistently serving good coffee and some of the tastiest bakes in Birmingham
Alex . 2024-07-10
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This café is my absolute happy place. I've been a customer for years and I still can't get enough. I get coffee here as often as I can and it never disappoints. It's genuinely the best coffee I've ever had. Trust the staff when they say you should try your coffee without sugar - you won't need it. The same goes for the cakes - they're always absolute perfection. As if that wasn't impressive enough already, the staff is super helpful and friendly, and they're all true experts. Don't miss this place if you're in Brum, it's one of the best places there. Only issue: you may become as addicted to it as me. ;-)
Sarah . 2024-07-09
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Disappointed. Eager to have a coffee as I came straight from the train station. Barista (not sure if the owner) seemed arrogant, pretentious, claiming to know it all. Message to staff; you're not in a 5 star hotel; and there's no need to act (fake). I don't need a lecture on coffee. Coffee was mediocre. I'm not sure how they're supposed to be the most talked about coffee place in Birmingham. Perhaps them organising a "no coffee festival" was an attempt to "mask" their shortfalls (cheap marketing ploy). I might give them another opportunity.
Mark Williams . 2024-07-09
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Love the coffee! The latte was rich, creamy, aromatic, great extraction! The place is quite small, but they provide a few long benches just in front of the cafe so you can sip your coffee while appreciating the beautiful arcade and the paintings on the ceilings. Once you get there, go straight to order and pay at the till which is the first station after you go through the door. Then choose your seat, and they’ll bring you the coffee.
Soonyata Mianlamai . 2024-06-17
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Coffee is good and must try the cheesecake!
Colin Tan . 2024-06-12
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This is, hands down, the best coffee establishment I’ve ever had the pleasure of frequenting. Geoff, Lucy and the team are exceptional and offer the best customer service and coffee you will find in the UK, bar none. If you appreciate the purest form of speciality coffee, care for well sourced and quality food and baked good then this is the place.
Joshua Turner . 2024-06-04
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Best coffee in Brum. Service always excellent. Great coffee and food.
John P . 2024-06-01
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Ordered a cappuccino got a latte….we don’t seem to know the difference anymore🥹
Nadia Peterson . 2024-05-25
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Had a filter coffee friendly service and amazing coffee. Would highly recommend if you want a flavoursome black filter.
John Hopcroft . 2024-05-22
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I've been here a few times now, their latte and cakes are incredible! Coffee to rival any independent in London that I've been to, keep up the amazing work!
Scott Molesworth . 2024-05-21
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Amazing coffee and the nicest, most welcoming staff to go with it. A great little place to sit and watch the world go buy or to grab a coffee on the run.
Nijntje _ . 2024-05-20
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One of the best coffee shop in Brum!
Hoon Y . 2024-05-19
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Not just great coffee, but awesome coffee. This place deserves Michelin stars because its "worth a special journey". I'm not in Birmingham very often (I live abroad now), but when I am, I always make a detour for Faculty Coffee. It's literally my favourite coffee shop in the world. But, a warning, I became a coffee snob after drinking here for the first time 😄 It will do the same to you!
Matt Lewis-Garner . 2024-05-18
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Friendly staff that went above and beyond with their service, food and coffee was fantastic and were very helpful when selecting a bag of beans to take home.
Kieran Coldron . 2024-05-18
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Genuinely awful experience, I’ve never had staff be so rude to me. Do not come here. I wasn’t going to leave a review but after seeing similar posts on here I thought I should. I had a wrap with me which I bought before knowing we were going to this coffee shop. I bought a coffee and cake thinking they would be happy for me to quietly eat my wrap. Which they were not. And that’s fine I understand that completely. However, when I mentioned that the reason I assumed it was ok was because a person (who turned out to be staff) was eating McDonalds at the counter, I was met with rudeness. Staff laughed at me, saying “well he’s staff so he can”. I accept that’s their rule and I stopped eating it. I asked for a refund and they refused, despite me not touching the cake which was laid on the table by the lady literally 1 minute earlier, and hadn’t even been looked at, let alone touched. The fact I asked for a refund seemed to anger them even more. I asked if this is how they treat their customers, and I was told “yes when you act like an idiot”. Another customer; who was familiar with the staff, was joining in, making snide remarks with the staff, mocking me. It seemed like they wanted me to argue with them rather than diffuse things. The barista was then leaning on the counter, glaring at me. When I asked him why he was acting aggressively he denied doing anything. I didn’t realise leaning towards someone and glaring at them was a friendly behaviour. The coffee was actually good, which makes it even worse. I’ve seen quite a few people say they experienced rudeness too, which is why I posted. I understand it’s hard for staff when customers aren’t happy. But they presumed straight away when I mentioned the McDonalds that I was arguing to continue eating, which I wasn’t. I was trying to explain why I thought it was ok. But they were so rude it wound me up into a back and forth with them, which was completely unnecessary. Addition to respond to the message from the coffee shop 18/05/24: Yes I understand that eating outside food in other places can be an issue for some places, which I do acknowledge. Which is why when I was asked, I put the food away. I never intended to cause issue. However, the way in which your staff responded to me was unnecessarily forceful. I wasn’t swearing or shouting, and I remained seated the whole time. I was expressing an opinion which was that staff didn’t need to be so forceful about it. Rather than attempt to defuse and move on, your barista in particular continued to make snide remarks, whilst someone else calls me an idiot. Wasn’t this on the CCTV? Yes of course there are implications for small business with outside products being brought in. But it felt like you wanted to make an example. It’s not like I took KFC into Burger King, I had a non-branded wrap. I’m not saying it’s wrong, it’s your policy, the response just seemed a little over the top in the context of the situation. You didn’t offer for me to sit outside, my colleague suggested it and I said it was fine because I wouldn’t eat my wrap inside. I would’ve left but I was refused a refund. The reason things escalated was because your staff continued to make snide remarks and another customer, who I assume was familiar with the staff, was also being very antagonising and inflammatory. You haven’t mentioned any of this in your feedback which is disappointing. I’ve witnessed other customers get far more upset than I did and the staff handle it way more professionally. The barista’s behaviour was awful. Other customers have commented that they have experienced rudeness from your staff, not just me, and I have NEVER had any issue in any other coffee shop, and I get coffee regularly. I’m happy to accept I was more frustrated than I would’ve liked to have been, but that was a result of unnecessary provocation to an extent. It’s up to you if you want to address the issues with your staff or not. But they clearly need support to maintain professionalism.
Rabbi Swaby . 2024-05-18
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Best coffee shop in Birmingham hands down. I usually come here for morning coffee on my way to work and haven't had a bad experience.
Ev . 2024-05-17
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I don’t go to Birmingham often, but I do occasionally pass though it on the train. Which normally involves a change of train at New St. I make sure to leave time so I can get out of the station and go to Faculty. It is honestly a great coffee shop. Lovely atmosphere, friendly staff, with superb coffee. Also the hot chocolates, and baked goods at top notch. 100% recommend 👍
George Fuest . 2024-05-17
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Always come here for my morning coffee when I am in the office. Always excellent coffee and service.
Chloe Praill . 2024-05-17
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Wonderful shop, wonderful staff and amazing coffee. Can't recommend enough. They're all lovely! Food and cakes are phenomenal. Everyone should try here at least once when they're in the city.
Samantha Wheeler . 2024-05-17
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Lovely independent cafe! Every time I’ve visited I’ve had a brilliant experience. Their peanut butter sandwich cookie in particular is absolutely stunning.
Hannah P . 2024-05-17
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Big fan of Faculty, always my first point of call when in Brum. The coffee is one of my favourites in the city, usually never deviate from a Flat White, but it always delivers. The food is solid as well, I especially love the bakes that switch up very frequently. Staff are great, it can be quite a busy establishment though so don't expect a full blown chin wag if they're at capacity. Only downside are the stools for me. Aesthetically great, but I never liked them in school and I still don't now. Must visit when in Birmingham.
Samurai Stretch . 2024-05-17
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There’s not many places like faculty, if any at all. Coffee is always top shelf, the baked goods are ooft, and the service is impeccable. The only place we stop at if we’re in central Brum.
Harmeet Singh . 2024-05-17
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I have enjoyed a number of very different coffees here. Each delicious and each packed with a spectrum of flavour unique to its bean, roast and preparation.
Nick Hoar . 2024-05-12
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I get my coffee from here every time I’m in Birmingham. Well made coffee. Service is great and staff are friendly. Nice chill vibes
Anna Heya . 2024-05-09
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Hands down best coffee I have had. Full of fruity flavour that you don’t normally get at other coffee shops
Aaron Fitzpatrick . 2024-05-04
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Visited here yesterday morning and the coffee was exceptional! One of the best coffees I have tasted in a while, smooth flavour, beautiful late art by the barrista. This is a small place, nice and cosy, with small places sometimes you can feel a bit rushed with staff hovering over the table for you to vacate the area, but with this place that was not the case at all, it was welcoming and I didnt for one moment feel rushed to leave, or rushed to make a decisions on which of the delicious bakes I wanted. Looking forward to my next visit :)
H A . 2024-04-28
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Perfect coffee and perfect food . Excellent
Mmitso . 2024-04-28
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The best in Birmingham for coffee.
Dean Thompson . 2024-04-23
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Great coffee here. Good selection too. They had coffee from SEY and Paris's Kawa. Meticulous when making your coffee.
Samuel Peck . 2024-04-20
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Always happy that I can grab some Vegan treats in the morning & have some good coffee. The hazelnut cookie and peanut butter cookie was really good. Nice place recommended by the Coffee app. Always good recommendations via the app.
amriq ali . 2024-04-16
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Cute local friendly place in the middle of town with a delightful section of vegan options.
Andrew P . 2024-04-12
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Lovely little coffee shop close to New Street station with amazing freshly cooked baked goods! Went for a basque cheesecake and a flat white!
Priya . 2024-03-31
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Lovely cafe that does speciality coffee and even has a few to choose from when getting an espresso…go on, treat yourself to a nice coffee!
Bojan Kovacevic . 2024-03-31
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Nice flat white and warm almond croissant
Rebekka Hamburg . 2024-03-30
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I love Faculty! One of my fave places for coffee in the city centre, amazing coffee and a great choice of different coffees and cakes/pastries. Really close to the station so a regular stop off for me, although I wouldn’t recommend going if you’re in a hurry for a train (good coffee takes time!! And there is often a little queue at certain times).
Megan Lloyd . 2024-03-28
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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The café itself is okay.. decent coffee and atmosphere, but the experience was soured by the incredibly rude attitude and poor service from one of the staff members, a tall white woman working there. Her demeanor was dismissive and unprofessional, which really put a damper on the visit. A place can’t thrive on decent coffee alone; respectful and welcoming customer service is just as important.
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Best English breakfast I’ve ever eaten! Great ambience and amazing service
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My daughter and I often visit, the food is so good and the service is outstanding. The staff go above and beyond to help. Really lovely place to have lunch. Thankyou.
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I ordered Apple crumble and received a cold apple pie that that was put in the box upside down, the apple “crumble” looks like it was bought from a store and they just chucked it in the box and sent it to me. A waste of 15 pounds