EL&N London in City of London, Westminster

Not a terrible place, but a bit disappointing overall. It’s really crowded and noisy, with those heavy metal chairs constantly scraping the floor—pretty unpleasant. Service was slow, likely due to not enough staff, and the team didn’t come across as very friendly or welcoming. Also, a 13.5% service charge automatically added? Just felt odd given the experience.

What I ate was like stale, I couldn't get the full time, I couldn't get it all.

A wonderful experience at EL&N Selfridges! The decor is beautiful, pink, modern, and full of charm—perfect for a gourmet break or brunch with friends. The staff is welcoming and friendly, which makes the atmosphere even more pleasant. The drinks are original and well-presented, and the pastries are as beautiful as they are delicious. A great place to discover in the heart of Selfridges! I definitely recommend it.

Super cute and nicely decorated cafe. The food is very nicely prepared and also super tasty. The service was incredible, we had a very great waitress. The only “problem” was that we had to wait a bit because the café was already very full. (but wasn't longer than 10 minutes) But I can only recommend it!

Great service always, thanks to Chris

Had the odd croque madame which was a cube shape, it was a little underwhelming as it didn't have much flavour. The smoothies were very good though.

Bit pricey but the plates are good and they are very artistically looking which is why you see many taking pics with their food.

Myself and my husband visited this branch yesterday, and a lovely young man named Chris served us. He was exceptionally nice. Thank you for your patience and kindness Chris. I really miss Nektaria. She too was amazing! She really knew how to welcome us and we always looked forward to being served by her, and Akhsan is also a very lovely man. Thank you Nektaria, Chris and Akhsan. We appreciate you all and thank you!!! 💗💗💗💗💗🌹🌹🌹🌹

Thanks to the manager for his availability and professionalism. See you soon with the new photos.

Visited here recently for a breakfast meeting. I’d never been to an EL&N café before, but it’s somewhere I’d heard about and kept meaning to visit. I ordered a Pistachio Spanish Latte and the Brioche (with Maple Syrup & Berries) which were both delicious and very moreish. EL&N is a very cute café, with delicious food and great customer service. Highly recommended, and I’ll definitely be returning soon.

Cakes were so nice . Soraya was very helpful with the service . Will visit soon

the Food and Drinks was very nice . Staff were very kind and Super -Friendly . Really Recommended.

Ice matcha was very good! Eggs benedict and focaccia was also very delicious!

fantastic spot for a stylish and delightful café experience. The beautifully designed interior, with its signature pink décor and floral accents. The menu offers a great selection of healthy brunch options. The staff is friendly and attentive, ensuring a pleasant visit. A perfect place for a relaxing break and start your day!

Excellent pistachio and rose cake and pistachio milkshake (which they kindly made without the date). Sadly the pistachio dubai chocolate kunafe cheesecake was sold out. The service from Ghaith was impeccable, thank you for being welcoming and engaging and giving us the menu highlights, Ghaith also arranged cake birthday display which my friend was really impressed with too.

After shopping, we were tired and wanted to avoid the rain so we went here to rest. When we sat down and tried to get the attention of the staff, they deliberately ignored us and kept us waiting for a while despite the cafe not being busy. After I send an email to the headquarters, I hear nothing from them, and I am still very patient to wait for.

A beautiful setting and I went during a weekday afternoon for a snack during the day. I got a latte and a cake which both tasted okay, probably too sweet for my liking. There are a lot of options available both on the menu and at the display. Unfortunately the service is extremely slow, from getting my cake and latte which took a while and also trying to get service for my bill. I spent over an hour here that I did not expect for just these items. I think they need to hire more servers because it seemed there was only one in the area I was in which had around 10 tables.

We enjoyed it very much the food was so good and worth the money. The guy serving us, Ghaith, was very nice and also loved Messi which was even better 🤗!

I went to ELN cafe Selfridges and it is one of the most beautiful cafes in London. I ordered Hot Chocolate experience along with cheese cake. The hot chocolate was good but not very hot. That was a little disappointing. The cheesecake was quite good. I have had better but it was all in all a good experience.

A really lovely cafe with a stylish and welcoming atmosphere! The cake was delicious and the selection of sweet delicacies is impressive. It was pretty crowded, but after a short wait we found a seat. Overall, a nice place for a little break.

This place was great. Top floor of selfridges can't go wrong really. The food was cooked to a great standard. Personally I tried the smashed avocado on sourdough with an poached egg. Also some feta complimented it very well. My daughter had pancakes with hazelnut chocolate sauce. Pancakes were tasty and fluffy. Apparently the milkshakes were fantastic. I'd recommend coming here with family.

Such a beautiful restaurant overlooking Oxford Street. All Halal food. The ambience the food and service all A*

A Memorable Experience at Elan I recently had the pleasure of visiting Elan, and it was truly an amazing experience. The highlight of our visit was the exceptional service provided by Hisana and Hinana—they went above and beyond to make our day extra special. Their warm hospitality and attention to detail made all the difference. The desserts were absolutely delightful! The chocolate cake was rich and indulgent, while the classic milk cake was simply divine. Every bite was a perfect balance of flavor and texture. Thank you to the entire team at Elan for such a wonderful experience. I can’t wait to visit again!

Came to Elan and had an amazing experience! Salma was lovely and made our day :)

Salma was incredible, she was attentive, friendly and really went out her way to make sure our needs was met. Thank you salma!!

Salam was very helpful and recommended the Dubai pistachio kunafa cake I loved it thank you !

Beautiful place to enjoy your time and they have amazing cake and pastries

Its always a pleasure to visit this cafe. Its hard to choose what you want to eat and what you want to look at😂🥰

Very nice restaurant inside I had a Bagel, super good 🥰

It was super good I recommend 😋😋🥰👍

Lovely place and great service by friendly and helpful staff. Good selection of coffees!

The ambience is so cute and the customer service is reallyy good. Mr. Aayush was really welcoming.

I recently visited EL&N London, and I must say, it was an unforgettable experience, thanks in no small part to the exceptional service from Mr. Aayush. From the moment we arrived, Aayush greeted us with a genuine smile and made us feel right at home. He walked us through the menu with fantastic suggestions, and his attentiveness throughout the meal was second to none. As for the food, EL&N London did not disappoint. the food was absolutely delicious, and the vibrant presentation matched the flavors. The atmosphere was chic and welcoming, with a lovely, Instagram-worthy ambiance that’s perfect for a day out or a special occasion. Mr. Aayush really made the experience stand out. He went above and beyond, ensuring our needs were met and adding that personal touch to the evening. Service like his is rare, and it truly elevated the entire dining experience. Highly recommend both the food and the exceptional service at EL&N London. A place you won’t want to miss!

I had an amazing dining experience at EL&N! The food was exceptional, but what really stood out was the fantastic customer service provided by Mr. Aayush. He was attentive, friendly, and made sure our experience was seamless from start to finish. It’s rare to come across such dedicated and thoughtful service. I’ll definitely be returning soon, thanks to the outstanding hospitality🫶🫶

A Disappointing Experience at Selfridges London food hall I recently visited Selfridges in London to purchase some French butter and English cheddar cheese. While picking up the butter was straightforward, my experience at the cheese counter left me deeply frustrated and disappointed. I approached the counter and asked if I could taste the cheddar cheese, as they offer two varieties, and I often like to switch based on flavor. To my surprise, the assistant informed me that tastings were not allowed because the counter had been cleaned and they were preparing to close. He added that they no longer offer tasting portions, as all cheeses are pre-cut and packaged. This response left me stunned. I’ve been a loyal Selfridges customer for nearly 40 years, and this was the first time I’ve ever been refused a tasting. The assistant claimed this has been the policy for a while but I find this hard to believe. Even if it is a new policy, it’s unreasonable to expect customers to spend £40-60 per kilo on cheese without sampling it first. This isn’t the level of service I associate with Selfridges—it feels more like a budget supermarket than a luxury department store. When I asked to speak with a manager, the assistant was reluctant but eventually called someone over. The manager explained that the policy of pre-portioning cheese was implemented to reduce waste and maintain margins. While I understand the need for efficiency, this approach compromises quality and customer experience. On a previous visit, I noticed that their pre-packaged Parmesan cheese was moldy, and I made sure to inform the staff as I was passing by. It’s clear that their new packaging methods are not preserving the cheese properly, which is unacceptable for a store of Selfridges’ caliber. The manager did offer me a tiny sliver of cheese to taste—no larger than a quarter of a matchstick—but this gesture felt more like an afterthought than genuine customer care. Unfortunately, this experience is emblematic of a broader decline in standards at Selfridges. Over the past 4-6 months, I’ve noticed subpar service, dirty counters, frequently out-of-order escalators, and disabled doors that never seem to work. The food hall, once a highlight, now feels understaffed and poorly managed. The staff often appear disheveled and disengaged, and the overall atmosphere is far from the luxury experience Selfridges is known for. It’s worth noting that the new owners need to put in a much stronger effort to halt this decline under their management As a long-time customer, it’s disheartening to see such a beloved institution lose its way.

The atmosphere is really aesthetic and we tried dulche and saffron milk cake it was really good. And the server was really friendly as well. Definitely would recommend this place if you are visiting london.

Love the place and the cake was delicious we had milk cake it was delish and our server Ayush he was very prompt and very kind! I highly recommend the place!

Their coffee is delicious and their pastries are beautiful. I would like to thank the staff. I forgot my phone with them and they caught up with me after I left. Their treatment was more than wonderful.

We liked the cake and the coffee, excellent taste, nice staff

Salma offered very good customer service! She was very polite and kind. Thank you!

Salma was very good your the best thank you

The coffee and pasta were phenomenal. The manager, Freddy, was lovely and very attentive. Will deffo make this a regular spot.

Expensive cake, poorly sliced for £10. The photo is as it came, before I had started eating!

I come here all the time and absolutely love it usually. I’ve been eating here for years and always invite business partners here as well as family. They have changed my usual order of Caesar salad which was so good before and it now looks like a Tesco meal deal, the salad came and I was left with no choice but to complain as there was about 4 very thin pieces of chicken in it and the lettuce hadn’t even been cut. There was also broken crackers in it instead of the usual crouton sticks and no dressing. I asked the waitress to look at it and she agreed it didn’t look great and was very friendly and helpful and agreed to change to a chicken burger which is what my partner had ordered. I was happy with this. Then another member of staff came and started telling me he’s worked there for years (I’ve never seen him ) that the salad is always like that (not true) and proceeded to argue with me infront of other customers that I don’t go there all the time and that they will refuse to do the chicken burger already agreed and that I can just have the salad back. Unhappy customer.

Cute coffee shop with a great menu selection.

Lovely food and service by Ghaith. He made sure we had a lovely time

We had an amazing time ! Ive been there with my friend and freddy was a very nice and professional person!! Keep up the good work!

The staff at Elan are amazing! A special shoutout to the twins who work there – they are so friendly, professional, and always go out of their way to help. Thank you for the wonderful service!

Thanks to the twins😊 They are soo friendly and helpful😍 Very nice people and very nice cafe☕️🍰

Everything was wonderful, I would especially like to mention the twins who were serving us, they did a phenomenal job, super friendly and helpful at all times. Thank you for this great service!

Staff very welcoming and friendly

Visted today and the staff were lovely and gave amazing service even due to the busyness,Asal and Ahsan were consistently checking back with everyone making sure it was all perfect. A lovely experience would definitely come again

Freddy Such A Professional Man , He was So Welcoming and So Patient , We need This type of Service which gonna Encourage us to go out more and more Thanks Fresdy for making a great evening me and my son See you soon

Amazing place on Selfridge to relax and enjoy good food. The atmosphere is nice and the staff deliver a very good service

I had a great experience in this cafe in Selfridges Thanks :)

Amazing place, the cakes are the so good Chris is the best

Very comfortable place, with good service and delicious cakes

This cafe is pretty with floral decor all around and beautiful displays .The menu seems to have great food and patisserie options. The only thing I didn’t like at this place is the seating arrangement. Tables were too close leaving very little privacy to people . You could hear the conversations on the next table and it felt a little squashed . Price wise it’s typical of central London prices but not exactly cheap to be sitting like that ! . I have asked the waiter to move me to another table and he refused saying they haven’t open the other section , they had so many empty tables on the other side that we could use but instead they decided to squash every body on one side of the cafe . Still can’t make sense of this !!! I wouldn’t want to return to this particular store but maybe would want visit alternative locations

We had desserts, recommend for pastry and dessert.

I ordered a bad V60 coffee that tasted more like water than coffee Very beautiful milk cake Yes, I advise, but choose a better coffee than V60

£9 for a milk cake and yet you can’t sit and eat at 20:30 while the store closes at 21:00. They denying tables 30 mins earlier. Quite difficult to locate the cafe first of all. Then queue to be seated, expensive sugary oily desserts and no water being served after asking multiple times. Liked the Turkish delight drink though. The cake wasn’t anything extra ordinary for the price, in fact felt a little stale

I have to say one of my fav franchais cafe. Its got the pink girlie vibe you would love. Perfect for girlie events and family too. The menu is pretty extensive as well. We tried the salmon royale, square pastry with mushrooms and cheese- amazing taste. Completely recommend these ones. The cakes are aoft and moist and not too sweet. Had santa/christmas choc orange cake was a win. The fondant cover was soft and perfect. The Selfridges branch is a bit claustrophobic though.. i prefer one outside Harrods. A must go..

For a yum break while shopping, really good dishes and desserts, in a nice and “flowery” place

Served by Ghaith. Amazing friendly and helpful service. Fabulous food and drinks. Will come again soon.

Ghaith was a really lovely waiter. He was very friendly, charming and attentive.

This place is cute and cozy, and I really liked the vibe. The staff was pleasant and attentive. I recommend the rose matcha and iced coffee, but the cups were quite disappointing—small and ugly, especially considering they sell nicer glasses themselves. While the French toast and pancakes were tasty, we did find a hair in our pancake, but the staff handled it well and made us a new one. However, the food and drinks arrived later than others, which meant one of us had to watch everyone else eat—definitely not respectful. The desserts were good, but the savory dishes were lacking. We ordered the toast and shakshuka, and the portions were small for the price. Additionally, the staff was overly quick to clean our table and asked multiple times if they could take our cups away, which made us feel like they wanted us to leave. Overall, I’d recommend this place more for desserts than for food.

I have tried this cafe twice from two different locations still there sweetie looks great but tastes very very horrible. Services vary bad because of a lot of customers, they absolutely need more people to be able to improve their service.

Had a lovely brunch here today with mum. Food was excellent as was the service. Salma in particular went above and beyond and was extremely helpful. Thank you

A superb experience and a truly excellent brunch! It was very good and clean, and the service was great! Especially Salma who took great care of us! I will recommend the address to all my friends in Paris

Very disappointed. The place itself was so noisy. coffee was cold and the pastries was not fresh. We only sat for half an hour, then the waitress came asking us to pay the bill. Never again.

This chain cafe is located in the Selfridges on Bond Street, and this location is slightly larger than others, with a nice atmosphere. They offer a variety of cakes, desserts, and coffee for customers to choose from. However, the service was disappointing; it took a long time to find staff to take my order, and when I finally did, they seemed rushed and uninterested. Even checking out was a hassle, as there was no one at the register. The staff could benefit from being more attentive and friendly. The cakes were good, but the smoothies were disappointing. The coffee, on the other hand, was quite nice. Overall, it was an okay experience.

Moomin afternoon tea was flavourless and we were the first seated and the last served our food! Poor service, poor food. Rip off

E L & N Coffee Shop on Oxford Street in London is a delightful gem that offers an exceptional experience for coffee lovers and food enthusiasts alike. Here’s a detailed review of my visit: Atmosphere The ambiance at E L & N is nothing short of cozy and inviting. The interior is beautifully decorated, featuring a blend of modern aesthetics with charming touches that make it perfect for both casual meet-ups and romantic dates. The seating options are plentiful, with comfortable indoor seating as well as lovely outdoor spots that allow you to soak in the vibrant atmosphere of Oxford Street. Coffee and Food The coffee served here is top-notch, with a variety of specialty brews that cater to different tastes. I particularly enjoyed the rich flavor and smooth texture of my drink, which was expertly crafted by the baristas. As for the food, I indulged in a cheese and tomato croissant, which was fresh and delicious—perfectly flaky with a savory filling that left me wanting more. Additionally, I couldn't resist trying the saffron cake, which was simply amazing—moist, flavorful, and beautifully presented. The menu features an array of sandwiches and pastries, all made with high-quality ingredients. It's evident that great care goes into the preparation of each dish, making it a wonderful spot for brunch or a light lunch. Ideal for Conversations E L & N is an excellent place for two people who want to engage in meaningful conversation. The layout allows for some privacy despite being a popular spot, making it easy to enjoy quality time without feeling rushed or crowded. Overall, my experience at E L & N on Oxford Street was fantastic. With its amazing sandwiches, great coffee, and inviting atmosphere, it stands out as one of London's most enjoyable cafes. Whether you're looking for a cozy date spot or just a place to unwind with friends, E L & N is definitely worth a visit. Highly recommended!

Was served by Ghaith who was very lovely and friendly! He recommended the best times and was so professional! Great service will defo come back again

I had a wonderful Moomin afternoon tea experience!!

Thanks for SALMA, she was so great.

The staff is welcoming and friendly, even during busy times. The cakes are always flavorful and fresh, and the coffee and tea are excellent. The only downside is that the espresso could be better. Despite this, I always enjoy visiting whenever I’m in London.

A perfect place to spend an afternoon. If you love desserts and cafes, this is heaven for you. We tried the Chocolate Ganache and Pistachio Dulche de Leche with Greek Freddo Cappuccino and Matcha Rose Iced Latte. All of them were perfectly made and yum. EL&N becomes one of my favourite cafes in London. This branch is located inside the Selfridges and very popular among the shoppers. GO FOR IT ! ********UPDATED ********* We were mesmerized by the Classic Dulche de Leche, Pistachio Cake, Beetroot Latte, Red Velvet Latte and Chai. More photos added.

1- half of the menu was not available and the food took ages to be ready 2- the menu is based on avocado and they have no avocado 5 minutes later suddenly avocado appears 3- whatever was left to eat was very bad 4- desert was ok though Definitely i do not recommend specially if ur hungry or on a date Cheers

Great spot at the top of Selfridges. The service was excellent and the cakes are delicious. Be mindful they are rich and the portion sizes are large so ensure you don't order too much as it's expensive too!

Very busy. Quite tight. Food was great. Decent coffee. Tables are too close to each other. Reminds me of Pret style seating area.

Service is slow. No notice given to the table

Both Salam and Suweyda were super welcoming and friendly. They suggested some really good recommendations and took the time to check on us.

Suweyda and salma were amazing, great service, yummy desserts!

Suxeyda and Salma was excellent

Suweyda and salma were great at Elan today! Very happy with the experience

Salma and suweyda are so nice and really friendly

Beautiful place and staff especially salma and suadah

Suweyda and Salma were fantastic

Suweyda and salma were great. Lovely service!

Suwaida and Salma are the best!

We had the hot chocolate experience here and it was lovely. Suweyda and salma couldn't have been more helpful... I asked for a takeout cup and they even topped it up with extra hot milk for me.

Great service ,very friendly server suweyda and salma were lovely

Great oreo frappes, and hot chocolates and amazing service from suweyda and salma

Food and drinks look amazing, we just stopped for a coffee was delicious - Suweyda and salma were super helpful

It was really good. We were treated really well and the service was impressively rapid. I wouldhighly recommend this place! Our amazing waitress was Suweydah

Suweyda was so kind and served us very quickly. Very warm and welcoming too. Thank you!

Suweyda was great and I enjoyed the experience :)

suweyda was very good amazing service definitely come back for her

Food was delicious as usual, but the best thing is the service. Thank you so much for always being adorable