Elizabeth Bothams on Baxtergate in Scarborough

Bought lovely fresh cakes from shop / staff very helpful and smiling faces and attentive. However based on that experience we decided to go upstairs to tea room for lunch on a wet miserable day (Tuesday 9th July) a small queue - one couple in front of us - lady (supervisor?) behind the desk asked us if we had booked, my husband said no… She continued to prepare orders, help cashier who was clearly inexperienced at using til and completely ignored us and the couple waiting in front of us. The tearoom was not busy, lots of empty tables … she continued to prepare orders, we continued to wait, not a word to either of us 2 couples waiting to re-assure us she would get us seated! Having waited for over 10 minutes on a quiet day - I looked at my husband and said I was leaving and would find another establishment who I’m sure would welcome us and be happy for us to eat and spend our money with them. Bothams can take pride of your shop and staff but less can be said for how your tea room is managed …. Won’t be going there again !! Did not like her manner or attitude - maybe she needs further training in customer care !

As we walked around the town, we stopped here for sandwiches for lunch. Freshly made for us (prawn salad and beef and tomato), with a bun and quarter (large scone to share) to follow. Staff were great: friendly and helpful to all our questions, you will not be disappointed in the quality of the food, or the prices! Next time we will sit in at the cafe!.

Very disappointed with our visit to Bothams on this occasion. Ordered a ‘Yorkshire Quart’ cream tea. It crumbled to bits and it was almost impossible to spread on butter, cream and jam. It ended up more like a Yorkshire Quart mess. When I mentioned this to staff I was simply told that ‘Yorkshire Quart’ is meant to be crumbly. This fact is not highlighted anywhere on the menu and Yorkshire Quart with cream and jam is offered as part of their Yorkshire Afternoon Tea. The staff ignored us during our stay and appeared to be only interested in those guests having afternoon tea. We have visited here a handful of times over the years for lunch or afternoon tea but won’t be visiting again. There are plenty of other establishments in Whitby offering good cream/afternoon teas.

Absolutely first class afternoon tea. We went with friends to celebrate my birthday and the staff had decorated the table and afternoon tea stands, there was even a candle in my piece of cake. The service and food was excellent and would definitely return.

First stop in Whitby Bothams to try the famous lemon Bun. Beautiful so soft and tasty Lemon Icing. That good I've ordered a hamper to be delivered. The shop was busy but we managed to get a table ok. I had a Lemon Bun and pot of tea. Great cup of tea. My partner had a Bacon, Brie & cranberry Sandwich and hot chocolate. Great service and helpful staff always busy and cleaning love the place.

We went to Bothams for breakfast items pretty much everyday but also sat in the cafe. The food is really nice and fresh and such good value for money. We have bought several things to take back as gifts (ginger parkin, biscuits etc) as we can’t wait to share what really is a taste of Whitby!

Called for supplies so that we could have a picnic in Pannett Park. We bought sausage rolls, pork pies, quiche and buns (meringue with cream in the centre, chocolate eclair, rum truffle and a beautiful strawberry tart which almost looks too good to eat) . Can't fault any of our purchases, really good quality and would highly recommend.

Good food and excellent service - good choice and can ask for cakes from shop downstairs if they don't have what you want on display.

What a lovely place,we had a ham,cheese and Yorkshire chutney toasty each and a latte. The coleslaw was homemade and creamy,the salad was just enough and the toasty choice of 4 breads was lovely. Nice staff and very clean place.

Afternoon tea after walking from Sandsend to Whitby up to the Abbey. Shopping. It was like stepping back in time Very friendly staff. Nice choice of cakes. Refreshing pot or tea and very good value.

The bread was amazing! Crusty on the outside, soft and lovely on the inside. I strongly recommend the multigrain and the country loaves. Wonderful flavour and amazing prices.

Had a quick lunch here. The homemade soup with rustic roll was nice as was the cheese and ham toastie. The patisserie looked delicious.Could be more comfortable inside if the seating was more spread out to make it feel less cramped. They could also do with a quicker ordering system as you have to queue a fair while to order and pay.

Always call in for coffee and cake and a little something to take home, staff always pleasant and helpful and food lovely. Try date and toffee scones excellent

Dropped in to get some sandwiches and trats for our picnic, freshly made rolls and scones and of course some Jam Tarts to finish. Staff where friendly and help when deciding what to have in the rolls, offered plenty of options for both bread and fillings. Would recomend the Prawn on brown.

Yesterday (12th October) I was greeted by a young lad called Aaron. He was helpful & friendly with the guests as they walked in. It was clear that he was very hard working as despite it being a busy afternoon, he would never fail to smile & chat to the guests which was lovely to see. We ended up buying some treats from the bakery too which was especially nice considering it's my birthday today! ^_^ X

We had an early lunch in the upstairs area. Staff were very friendly and all the food was fresh and tasty. Nice place to escape the busy areas close to the water.

Very popular as there was quite a queue for the bakery, but we had no problem finding a table once in the tea room; it was surprising spacious. The décor gives a touch of class and the staff are warm and welcoming. There is a good selection of food and drink available. All was absolutely delicious, I didn't leave a single bite. Service is fantastic. Two separate tables finished near us before we left and both were cleared and cleaned within minutes. Also the food we ordered was at our table incredibly quickly and looked as well as tasted amazing. Note to anyone with mobility issues, toilets are upstairs.

Ordered a cheese and coleslaw sandwich at c. 4pm on Thurs 12 September 2019. The woman serving said there was only sliced white bread available - yet there were still several beautiful bagged-up loaves of brown granary bread available, but she refused to open one up. This is where a reputation is blown but poor and surly customer service. All she had to do was offer some decent bread, and how much goodwill that would have gained!

The bakery offers a lovely range of freshly made breads, cakes and pastries.

great for a quick coffee and cake or something more substantial. Always good service and fantastic quality food

It’s a number of years since I last visited Bothams and the interior has been redesigned to permit additional tables. I was very disappointed to see how drab and tired the actual inside is. A good lick of paint and a refurb is well overdue. The toilets were in desperate need of modernisation too. I’m sad to say the cleanliness left a lot to be desired too!! Our milk jug plus the one left by the previous customers were both brown on the inside!! We both had a scone which was a little disappointing though it was a great cup of tea. Come on Bothams pull your socks up!!

Called in here yesterday with my husband & daughter. It was very busy but we managed to find a seat. We had ham & wholegrain mustard sandwiches & a cheese and ham toastie followed by strawberry tarts with cream. Thoroughly enjoyed by all. Sandwiches were made with lovely fresh bread & quality ham. The pastry on the strawberry tarts was crisp throughout & the cream piped from a piping bag (no cans of squirty cream here!) Delicious, will be back on our next visit to Whitby

I have never been to this place before but l will definitely be going again. When we ordered the staff were friendly and listened well to are order we got a ham and cheese toastie and 2 ham sandwiches. They were quality they tasted delicious. Then we had a strawberry tart they were lovely they were perfection. But the only thing is we did pay a bit more then we would usually but it was worth it. I enjoyed it and l would recommend coming here.

I rang the Skinner Street cafe last week to ask if they do Gluten Free afternoon tea, they said yes but they were closed on the day I wanted to visit but said the Baxter Street cafe would be open, I then rang Baxter Street who straight away confirmed they didn't do Gluten Free afternoon tea. I was very disappointed as one cafe for the same company do GF but the other blatantly don't. I will not be going to any of them now.

I came here last year on my annual visit from Australia and made a bee-Line for the tea room on my latest trip to Whitby. The Latte was perfect, the toasted sandwich delicious and the ambience and staff are as always: friendly and professional. Highly recommended.

Door to tables off to side of shop counter. Quiet and cosy morning tea. Amazing custard slices, lemon iced bun and strawberry tartlet. Generous serving of tea and good coffee. Friendly and helpful service. Crashing of the trays of clean returns the only jarring note.

We were pointed in this direction by some nice ladies in the visitor info office, when we needed a treat and a hot drink on a nasty afternoon. One block back from the waterfront road, this was a welcome oasis occupied mainly by wise locals. Hot beverages (one fruity tea, one cappuccino) accompanied by their amazing pastries absolutely restored us.

We visit Whitby every year and this place never changes. The sandwiches and cakes are always good. Not 5 stars because the crab sandwich one of us had was very plain and my sandwich came as a roll, which was not what I wanted. The others really enjoyed their sandwiches and cakes though so 4 stars overall

Following a recommendation from a friend, we visited Botham’s on Baxtergate during our first visit to Whitby. On arrival, it reminded me a bit of Betty’s of Harrogate – bit of an institution that the two words always roll off the tongue together ! A bright traditional-style tea room - very busy at lunchtime but we managed to find a table. Counter service was quick and efficient. I opted for a quiche salad and my wife had a scone/jam. Both were delicious. Everything was 5* including food choice, quality, service, hygiene as well as the general ambience. Obviously a very popular place for simple snacks, and well deserved.

Thoroughly enjoyed our crab sandwich and coffees. Made to order in lovely fresh bread with a salad on the side. Enough for 2 to share

Lucky for us Costa down the street had caught fire so we stopped here. From the outside it looks like a small bakers but then there is another door leading to a large ‘tea’ room, but they also do excellent coffee, Italian style. Check out the menu on the tables as they also do a lot more food than is apparent when stood at the counter as no menus up on the wall. We went two days in a row for breakfast, cappuccinos and toastier. Really excellent and good friendly service. Nice clean loos too.

Morning tea and a toasted teacake - fabulous and just what was needed on a chilly spring morning!! Lots of choice from a quality bakery and a warming pot of tea.

We called in for a scone and cuppa. It looks like there is a small tea room with a few tables. When you go through the door it is huge and stretches right out the back with a seperate counter. The staff are quite friendly the scones and tea were great and we feel good value .The only thing that slightly irritated me was when we walked in to ask if we ordered at the counter one of the staff just stood and looked at us I realised later I think we should have walked to the other end of the counter to see her as she must have be tied up o something ( just me being petty) overall great place 1 member of staff let them down.

One of Whitby's long-standing traditional Tea Rooms with elegant rooms crammed with tables where home cooked bakery food is served. Traditional teas and coffees and local bakery delicacies, all make this a real experience and great pleasure to enjoy.

be nice if you served a tourist rather than chat to locals and served them and let them jump there place in the line of customers

My sister has wanted for many years to have a full afternoon tea at the famous Botham’s. As a special birthday treat I took her to the tea rooms today.

Having used this bakery before and have always had good service and good produce, was extremely disappointed with the service in this occasion. Server was clearly more interested in finishing a conversation with her colleague than serving, she was so mot concentrating on my order. The jacket potato was microwaved which is fine, but not when the temperature is not checked! It was hot on the outside and cold/hard in the middle.

I have to say for me this is the best hot chocolate,and piping hot.bacon sandwich absultley scrumptious.

A pleasure to return to this establishment where the service is good as is the food available. Always a joy to visit.

To me this is the jewel in Whitby's crown. Go through the shop outlet into the cafe and you are in Paradise!

visited this tea room Monday had to wait for a table to become vacant which in my book is a good sign I had meat and potato pasty with salad and my wife had the soup of the day well worth the wait in fact we brought some of their yorkshire brack loaf home with us and after sampling this found to be to the same high standard of food served in the tea room

Visited lately. Lots of staff standing around looking bored. Server at counter was borderline rude. No concept of customer service. Played a game trying to find sultanas in sultana scone. There were some but minimal.

Fantastic little place for an afternoon (or anytime) tea, the cake was delectable and a good choice, lovely atmosphere and good pricing.

It was like stepping back in time. Silver tea pots, waitresses dressed in aprons and s, and impeccable service. Food was great, and lots of it! We will return

A place not miss while in Whitby the food is freshly made fillings generous and not a drain on the purse

we call in here every time we are in Whitby my wife always has the viennesse coffee while I choose one of the teas from the list of teas they have. Good drinks and food at good prices

The scones here are nothing special, which is a disappoint for all the hype Bothams tea room receives. They are similar to supermarket ones, uniform, round and mass produced. There are plenty of other establishments in Whitby that do not have the supposed reputation, but definitely have the superior product. I think Bothams are dropping the ball here and assume they are the best, when they no longer are.

not as large as the Bothams on Skinner Street but just as good. We always visit here when in Whitby as the food and service is always excellent. I adore their Viennese coffee - the best I've ever had - and always drink far to many of them when visiting Whitby. They other a reduced number of meals compared to Skinner Street but the quality is just as good and the portion sizes excellent plus they open on Sunday and Skinner Street doesn't

One of the many Whitby family holiday traditions we look forward to every year is going to Bothams. Eating in is a treat. If you are looking for the tastiest picnic ever buy their rare breeds pork pie and their bread rolls - a new favourite of mine is the 'date and toffee rascal' - the rest of my family are crazy about the rum truffles. Also, it a a great place to shop for gifts to take back.

We call here on Saturdays when we're out shopping . It's great for lunch they do a lovely ham salad with all the trimmings lovely cream cakes

Whether you eat in or buy food to take away this bakery only serves absolutely delicious food. It is always one of the highlights of our family holidays. Particularly recommend the rare breeds pork pie and the run truffles.

What a joy this local establishment is! We called in for a snack today, mid-morning and were so happy with the homemade pork pie and the Yorkshire curd tart we had. The tea served was of the loose kind, served in proper teapots. The staff are delightful and the surroundings quaint. It’s a definite 10 out of 10 for Bothams of Whitby.

Excellent old fashioned tea room upstairs above the bakers shop. Friendly staff wear traditional black with white aprons and sugar lumps on each table with little silver tongs, these little touches make this place stand apart from the usual seaside cafe. My tea came in a silver teapot with matching water jug giving 4 or 5 cups and my husband said his coffee was very good. Only small criticism we have is that his cooked meal came over 5 minutes before my cheese scones with salad arrived so his food was going cold before mine was served. Small matter of timing. Apart from that we enjoyed our first visit and it will not be our last.

This is a great traditional bakers shop, amazing array of cakes and snacks. We visited this and other shop in Whitby, both were great, really friendly staff and delicious food...sandwiches are made while you wait so super fresh and tasty...well worth a visit.

Come here every time I visit, a mammoth selection of cakes and savoury treats. Simply superb, never an issue polite staff nice and friendly treated like a valued customer whatever the spend .

I make several trips to Bothams during my trips to Whitby, and am never disappointed! The food is always so tasty, and the staff are extremely friendly. They always have time for a chat and have been so kind in recommending places to visit.

The cafe part of this establishment was very busy and no table was available so we visited the shop part to see what they had to offer to take away. We were given a nice choice of sandwiches and salads; my husband chose a ham salad sandwich with lots of extras and made to his requirements and I had a very good prawn salad, again freshly made to order. Both were very reasonably priced and delicious! Highly recommended.

Wanted a proper sit down bakery tea-room to sit down for a light lunch so returned to this lovely café and wasn't disappointed. Luckily secured a table as someone was leaving, it is popular around lunchtime and we got lucky. The toasted sandwiches arrived with salad, coleslaw and potato salad and was more than we expected and delicious. A friend had the fresh strawberry and cream tart and made short work of it. In terms of quality of cakes up there with the best.

We managed to find the last table for two at the rear of the cafe. Just tea for two and scones with butter, very light too. You place your order at the counter and the waitress brings it to the table.This is popular with locals which is a good sign. We loved Whitby and would visit Bothams again, possibly the other branch for afternoon tea.

I rose far too early on Saturday morning and had breakfast around 6.30am. By 10am, I was hungry again and decided to visit Botham's for a second breakfast as I had heard so many nice things about it.

After being told this was the ‘must try’ dish of the area, I finally found it here. Very nice it was too. Also bought some Yorkshire fat recalls and Sally Lunn to sample at home too. Excellent old fashioned bakery - a must go!

It was difficult to decide what to have. Everything looked great. This place was my must-try place in Whitby and it did not disappoint. The staff were friendly. The tea room was clean and comfortable. The scone was good and plum bread tasty. I am glad we took time to visit.

Visited today and had a lovely sandwich, cakes, and coffees.

Just dropped in for a quick lunchtime snack. We both opted for a toasted teacake, and were offered 'small or large'. The small ones were of what I would call 'normal' size, but the large ones were huge. We opted for one of each, and both were delicious. The tearoom is mostly a windowless space at the back of the shop, but don't let that put you off as the food and drink are worth it.

Lovely little place to stop off for a snack! Marvellous hot chocolate too, always go here when in Whitby for afternoon tea.

Always worth a visit for real service and a wonderful afternoon tea, staff are courteous and always keen to help and the choices of tea are fantastic

Called one afternoon for coffee and a home made cake very fresh and very good the food is always good in both of the Cafe And Resturant on Skinner street

Called in after walk along the coast to warm up and have a snack after passing earlier and seeing nice cakes in the window. Tea room is very traditional, but I did think it looked a bit tired. We had coffee served in a silver cafetière, current scone and cinnamon toast. Coffee and food was delicious. Downside was the staff weren’t very friendly and barely cracked a smile or had any conversation. Was as if they really couldn’t be bothered. Which was a shame. Probably wouldn’t go back. Can get tasty food else where served with a friendly smile.

Stopped in for a cuppa and a cream tea, my husband had the apple crumble cake which was also very nice, would definitely recommend this place, the sandwiches coming out the kitchen also looked good.

Sister to 'top Bothams' on Skinner Street, this is a brilliant, proper cafe with excellent own-baked food and snacks. You really cannot beat it. The staff are mostly very friendly and quite a laugh so it has a nice atmosphere. A really first class place. At busy times you may have to wait so go early or late to avoid the queues. Star attractions - pork pies, cakes and the plum bread

Went to a hotel in Scarborough for our 45th wedding anniversary, on second day went into Whitby it was really cold just wanted a warm cuppa, saw few cafes but not able to get in with wheelchair went up the pedestrian precinct and found Boothams, was able to get in staff were really friendly and helpful had tea for two hubby had scone choice of plain, cheese, sultana or currant, I had a lovely slice of walnut cake. The tea was perfect plenty in pot for four cups plus extra hot water. It was lovely to find a proper bakery with tea room the food was nicer than hotel choices.

Visited for the 1st time for lunch at October half term with my husband & son, it was a proper traditional tea rooms & bakery in Whitby. All had various toasted sandwiches with salad, nice & fresh & the pot of tea was spot on. Would have liked to try the cakes but no room after a cooked breakfast at our hotel !

Lovely tea room and elegantly decorated...staff in traditional dress which is nice to see...we had a drink and a scone with cream jam and butter...it was delicious !!! this place is a must if you visit Whitby !!

Went for afternoon tea the one on skinner st Whitby very busy friendly staff great food all home made as they are master Bakers we have bean going there some years now Never bean Disappoint even all so went to the one at the precinct very good

Love Botham's. Always a great experience, they make their own which is terrific and the cream and savoury teas are lovely.

Excellent home cooked food , lovely meals or snacks , service very good , very busy place that shows how good it is , a lot of locals eat here,

We visited here a few years ago and made a point of going back for a savoury tea. Delicious! Good value for money too.

This is the only place to experience a proper tearoom from the past. If you are looking for peace and afternoon tea, do not look anywhere else. This place is the real thing and long may it last.

lovely takeaway sandwiches and cakes will call again for a tasty lunch when staying in Whitby .The strawberry tarts are yummy.

Called in for some classic Whitby Buns to take away; left wishing I hadn't bothered. The condescending woman behind the counter almost sneered when I asked for two Whitby Buns - "Do you mean lemon buns?".

Bothams lived up to it's reputation as a good coffee shop. the bakery was of a very high standard. The bread and cakes were very nice. The service was very good.

We found this and saw what seemed to be local people going in, so we joined them. We were not disappointed. Wide menu plus a vast selection of wonderful cakes, even Jap Fancies which are quite hard to find these days. I had a delicious egg sandwich and we tried the toasted tea bread, also excellent. On other days we had cake! We even brought some home. Look out for other Elizabeth Botham cafes in Whitby and we found one in Pickering too. Good service. Lovely atmosphere.

We initially visited Bothams for lunch, cheese and onion toasty and sandwich both of which were really good. We then went back the day after to buy sandwiches and pork pie to take with us on our journey home. The choice of bread alone is extensive and when the sandwiches came they were overflowing with filling - excellent. We brought a pork pie home and my husband described it as the best he has ever tasted, so much so that I have looked into ordering more on the internet! We also brought home a loaf which they cut for us which was fresh and had a lovely crispy crust. Would definitely recommend for tea, lunch and takeaway bakery products.

My wife and I visited Botham's for afternoon tea, and we opted for one cream tea with scone and one tea with chocolate tiffin. The tea was the house gunpowder blend, and was the perfect cup. Both the scone and the tiffin were wonderfully sweet tasty.

Had a savoury tea. A bit weird. Two cheese scones salad, some finely grated cheese and a fiery homemade chutney. Very good flat white.

Lovely traditional bakery with a varied choice of cakes and pastries. Excellent sandwiches with plenty of filling. Always a warm welcome.

Went for afternoon tea the one on skinner st Whitby very busy friendly staff great food all home made as they are master Bakers we have bean going there some years now Never bean Disappoint even

The carpets were dirty, tables not cleaned properly and the staff stood around talking to each other. The counter assistant who took my order was very robotic as if reading from a script and smiling was an alien construct for her. Bothams also have a cafe in Pickering and the contrast is very noticeable. The management at the Pickering venue have it right, good customer service delivered by friendly staff and the place is a lot tidier. As for the food it was no more than average.

A lovely find in Whitby - a proper tearoom. Waitress service by friendly staff. I'd not heard of brack before but its moist and very similar to teabread. I chose date and walnut with spelt hoping it wouldn't be dry - it was totally delicious and most and served with Wenslydale. Along with green tea it absolu6hit the spot!

This is a lovely place that serves a nice tea and cakes. There is plenty of seating and it is clean. The service is also good.

this is a lovely place to eat the food is great as is all the products they sell in the shop, with great staff you cannot go wrong

this is an excellent restaurant offereing local produce cooked to the highest standard and served with old fashioned style and grace. we never tire of eating here

Had excellent customer service from the ladies here and the birthday cake I ordered was superb. Also they sell sandwiches made to order which were so fresh and tasty, we will be back when next in Whitby.

We visit here every time go to Whitby. First class Olde English Tea Shoppe with excellent service and a fabulous selection of goodies. A 'sandwich' comes with green salad, potato salad and coleslaw and is a meal in itself.

Having arrived at Whitby we had a hike up to the abbey and around the bay and were on the hunt for somewhere for a spot if lunch. We wanted to avoid the busy area around the bay and discovered this excellent tea rooms. The entrance is up a flight of steps but you are greeted at the entrance by a stairlift so suitable for the older generation. The menu on offer was excellent as well as a great range of teas and coffees. The four of us had an enjoyable meal in a relaxed and friendly environment. The staff were very pleasant and cooperative. A real gem of a find. I would define use it again.

We decided to try this delightful cafe after drooling over the wonderful variety of cakes in the shop window and we were not disappointed. The dining room is upstairs above the shop but has a stair lift for anyone with difficulties. The decor was wonderfully old fashioned and stylish and a very pleasant waitress dressed in a black and white uniform showed us to our table.The menu was extensive with a daily special meal deal at very reasonable prices I chose the home made Quiche , which came with salad and home made chips, my husband had the braised steak ,veg and new potatoes. Both dishes were delicious and the portions were a good size. Unfortunately we were both to full to enjoy one of the cakes in the display case so we bought a selection from the shop downstairs to enjoy at home. We can't wait for our next visit to Whitby and this wonderful cafe again.

Cake in for a little stop with my wife and children. Absolutely amazing cakes and drinks. Amazing friendly atmosphere and really nice.

Such a lovely afternoon tea, in the style of grand tea houses, efficient staff, reminded me a little of Betty's in Harrogate. Wonderful selection of Teas and Coffees!

A visit to Whitby is never complete without a scone with jam and clotted cream here.Call us boring but plenty of other choices on offer which we have tried down the years and been happy with

Dreary, damp & drizzly on holiday. So find somewhere for lunch. Having only sampled Bothams Stotties to take away in the past. We deciced a warm sit down was advised. So we managed to get a seat and perused the menu. We went for a mix n match where we split our BLT Sandwhich & Pork Pie with onion chutney. Both were accompanied by a salad so with a pot of tea between us it made a very nice lunch. When it came the big bonus was that the bacon was hot & freshly cooked. It was all delicious. Pity we had no room for cakes.