Elements at the Novotel Tower Bridge Hotel in Reigate and Banstead

Ci siamo trovati benissimo, il cibo fresco e di qualità…. Centralissimo e dopo le 22:00 ancora aperto per un drink. 🍹 all so good

I came with my partner and our first impressions was the restaurant was so cute! The decor was very welcoming and homely! Our service was amazing, despite being busy the staff not only were quick but chatty too which was nice (I forgot to get the name of our server). I had a bottle of wine to myself which was cheap especially for London prices! And the food was incredible! Best chicken I ever had! And the pudding was also amazing! Convenient location. Good prices, brilliant atmosphere! 10/10 experience!

We enjoyed the food and the couch/ambience :) we had the mashed potatoes and sausage, vegan burger, and quinoa salad. Ernest our server was awesome!

The service was wonderful. Very impressed with the kitchen AND the bar. A fantastic pornstar martini by Quentin, so good I ordered another. Manuel was excellent and his lovely service should be noted! They both even sung me a happy birthday, which cheered me up. Again, thank you guys for a lovely stay. Cristina was wonderful during breakfast, she very attentive and friendly. The whole team was great 😊

Stopped for lunch (staying in Novotel above) Had a really good lunch, burgers great, vegan burger great, Ceaser salad also great and on top, great fries!! Service was good as well. Recommend!

Friendly staff, they were able to get our group of 5 seated quickly without reservation. Quick service. Our server Lucky was very nice and made us feel welcome. Only 4 stars as one Pizza we ordered did not have the ingredients mentioned on the menu. Rather small card to choose from.

Visited for evening meal on Sunday 3rd December, party of 5, my wife ordered the salmon, no one else order this dish, I had some to taste during the meal. That evening we were both violently sick and constantly on the toilet, this lasted for the next 24 hrs, on the Saturday and Sunday our party had the same food apart from this meal, all others were ok. I contacted the restaurant to ask if any others had reported the same, I never received a reply

Pretty late review but I ate here while staying in Novotel Tower Bridge for a few days. Location is great and is near the station. The food is pretty good but a little expensive. The menu is quite diverse and tasty and we also ordered some food for in-room dining. Khan was our waiter and he was so friendly and accommodating. Hope he's doing well!

The restaurant is beautiful and well decorated. The staff was very nice, except one young man that was a little bit awkward but all good. The food was delicious from the fish and chip to the burguers! It was a little bit overpriced but you know...you're in LONDON!. But it was a solid 4 out of 5. The food was definetly amazing.

We found the place by accident, and so happy we did! Food was amazing! Staff were very friendly and attentive! I would recommend checking it out!

Great service and great food. We had a great server, Khan was awesome, would recommend highly! Thanks for the great good and service

When in London, I prefer to eat at Keepers, for its relaxed atmosphere, quality food & excellent service. Ashraf provided attentive, prompt & courteous service this evening.

This place was across from my hotel. It looked nice inside, and I liked the idea of the honey from on site. However, from the moment we walked in, we were treated with everything from indifference to downright rudeness. When we walked in the door, it was unclear whether we should seat ourselves. Finally, a server(busser?) asked why we were there. I said we were looking to eat and asked if we should seat ourselves. She said you can sit here or you can sit over there, and vaguely pointed, so we sat at a table. After a few minutes, a man in a suit comes hurrying over and basically asks us what we were doing there. I told him we were there for dinner. He asked if we were guests of the hotel, and I told him we were not. He finally said, "Okay, you can sit there." Eventually, a waiter brought us menus. Eventually, he came back and took our order. The food came out quickly enough, and it was just okay. The waiter never asked if we wanted anything else (I did but gave up), and eventually, after I flagged him down, we got our bill. Honestly, I was so angry after the way the manager(?) treated us, we should have left, and I wish we had. I don't understand the point of his rudeness and his questions. Is the restaurant only open to hotel guests? Maybe he should have asked if someone had seated me before he treated me like a trespasser. He was running around like it was busy, but the restaurant wasn't even half full, and none of the servers acted with any urgency. They just acted with apathy for the most part. If you want people to come to your restaurant, you can't accost them and make them feel like they have done something wrong. You have a lot to learn about customer service and hospitality. To sum it up, rude or indifferent staff and mediocre food. Why bother.

The breakfast was really good. The staff was very friendly and attentive. We had a great time in London! :) Many thanks and many greetings to Khan! :))))))

Excellent service from Ashraf who provided friendly menu recommendations. great food and nice surroundings. Ashraf was attentive to our dining needs and was very sociable, open, and caring as a waiter. And There are several areas that may be improved, such as the cleaning of beer glasses, as I purchased a half pint of Guinness but was disappointed to see a lipstick sign covering the glass. In a very clever move, Ashraf offered a brand-new glass of Guinness and profusely apologised for the inconvenience.

In the Tower of London area, we just wanted somewhere "quiet" for a snack lunch. Food was good, bit expensive as you would expect in this part of central London. In spite of the restaurant being all but empty the waiter clearly wanted to direct us to a particular table (one right at the entrance), rather than allowing us a free choice.

I am an ALL Diamond member and am staying at the attached Novotel. I walked in at about 0930 for a coffee and one of the staff, after consulting with his colleague, agreed to make me one and guided me to a table. Then another staff member "Alex" used her hand to motion me to come to her station as if I am some kind of errand boy and when I left my table to walk up to her, she says "I need to know your room number." I told her I am just having a coffee and that her colleague was already making me one, she would not accept that and then made me change tables. I simply took her name and left.' Walked across the street to CitizenM - service with courtesy and a smile. Not that hard.

Unattentive staff, pizza poor quality. Wine ordered with meal didn't arrive until meal was almost over, no staff walking around to ask for the wine. Upon paying the 'manager' didn't engage. Overall experience was extremely underwhelming. Disappointed.

Good environment, good food, slow service. We were here for nearly an hour and took a long time for wings, pasta, poke bowl, and speciality chicken to make it to our table. Our waiter visited our table 3x times in that hour: one to get our order, to delivery drinks, and to delivery food. We were really hoping to try several British beers but was not happening here today. On top of that, we were delivered one wrong item, probably due to my broken American English. Regardless, our experience was ok! Probably due to their “new menu.” Worth trying if you live there! Probably just a bad day!

We visited Keepers Kitchen & Bar for our dinner upon arrival in London in January 2023. As our hotel was just a couple of minutes away, we thought it would be much convenient to dine here . The atmosphere in this restaurant/bar was lively and great with interesting decor and the menu was quite extensive. We enjoyed the nice food that were well presented though the service was rather slow .

Went here for lunch as the place looked quite nice from the outside. Food was great, was ready relatively quick and the place had a great vibe. The waitress that was serving us was incredibly friendly and had a lovely smile when serving us. Sadly...

These people are absolutely sitting back and just know that custom will walk through the door! The couples to our right AND to our left, both had to chase up the serving staff, for drinks, order taking and bills, as did we. When the staff...

Funnily enough, I left a pub around the corner because I couldn’t get the staff to acknowledge me existance, so I came to Keepers and stood by the “wait here to be seated” sign, while the server walked past me several times and never served...

Let me start by saying AU is an amazing waiter. He is from Italy and had the best customer service. He is pleasant and very nice. We enjoyed our food and drinks. The food do take a long time to come out but when it...

Keepers kitchen is a restaurant inside the Novotel Tower Bridge. The interior is stylish and modern and the staff is very friendly. They offer pizza, pasta, meat dishes, salads and some specials.The menue card is not overcrowded you may check before at the homepage if...

Food was good but service was a bit lacking, The server came over to try to take our food orders about 2 minutes after we were seated. We said we were still deciding but we could order drinks and did so. About half an hour...

Had a great time down the Keepers with my friend Martin Mucklowe the other night after a hard slog on site. I came last on cake Tuesday so the pints were on me unfortunately.

We came here just for a family dinner. And this place was better than it looked. The food was AMAZING. So was the service. We loved the place. They had excellent burgers and chicken tiki Marsala. We will DEFINITELY come back. Thank you keepers!

It was so lovely to be served by Ayoub and his super smile. He made our drinks even nicer. It makes such a difference to have such a friendly and helpful server. Thank you

Had dinner here with the family as it had a varied menu and something for everyone. Pizza crust was authentic home made, fish and chips was crispy on the outside and very flavourful on the inside, pasta carbonara was creamy and delicious. They apparently have...

Actually the title is a bit harsh on Wetherspoons as I’m sure there food would of been better. Service was pretty poor. The guy came back twice to double check the order. 2 other tables came in ordered after us received before us. Accompanying items...

Very cozy and nicely furnished bar and restaurant, great choice of beer and fast food. Staff super nice, especially Arxiel always smiling and cheerful. Thank you! ❤️

Poor service, poor food -undercooked, flavorless. Pizza crust was underdone. Honey beer was uninspired. Service was poor, but they built in a tip. No cash; card only. We do not recommend and will not go again.

Delicious Food, Great Service. Nice Ambiente. Er had Burger, Fish & Chips, Pasta and Pizza. Everything was very Good and everybody felt comfortable.

Friendly staff, excellent food .. new channel on tv or football !! nice menu choice and honey bees on the roof of hotel produce honey for the food

Stopped for a cocktail with friends/family..lovely atmosphere and mixed drinks. Just stopped for a drinks after sightseeing all day-it was lovely!

We went here on our way out for the evening, just for drinks. There is a nice atmosphere in this bar and the staff are efficient. A good range of drinks - I enjoyed the Aperol Spritz.

One of the worst dinners I’ve had for a long time. Understaffed, no atmosphere, food was canteen level at best (how do you mess up burgers and fish and chips?!) and this place needs to urgently get some blind shoppers in to get a real...

This restaurant is located in the Novotel London Tower Bridge Hotel across the street from the Doubletree by Hilton London--Tower of London. After a warm day of walking around London, my wife and I dipped in here for a pizza and a bottle of Don...

Had pre booked table here before going to London. Looks nice from outside. Restaurant wasclosed off so had to sit in bar area. Not a problem. Portion size good. Very limited menu. Staff polite but did not make us feel welcome. Wish id gone elsewhere

Without question, the service was absolutely fantastic! Arnel our waiter should be rewarded not only for ensuring we were made to feel welcome in the restuarant but his professional yet personable manner was second to none. He really did make our whole evening pleasurable by...

good food great service and good value for money, this was our hotel restaurant and had a few meals in here can highly recommend

Amazing service by the staff and good food, had the keepers burger absolutely delicious, well done guys!

Good service and nice food!!! Arnel was particularly brilliant with his service and was very friendly and professional

What a terrible place.. its run by a rude latin Basil Fawlty, very expensive dog food, kfc just around the corner go there..

My girlfriends and I wanted to finish off a beautiful spa day treat with a nice meal and some drinks. What we got was an order that was totally different from the description on the menu and a completely missing meal. They mixed up the...

We always go in here when we are in London on the weekends. Always enjoyed the restaurant and bar which was very comfortable, relaxing and had a pleasant atmosphere. This has now gone right out the window where they have facilitated a nightclub style DJ...

Ate here just before heading into the west end for the theatre, having seen a menu in the lift of the hotel (it's in the Novotel). A good selection of dishes. We both had the burger which was well-cooked and came with delicious fries. Good...

We went here because it was directly opposite our hotel and had caught our eye on arrival. We were welcomed into a pleasant, informal bar/restaurant and our order was taken quickly by the excellent staff. We ordered a light evening meal with a shared garlic...

We had a drink there, hot chocolate and tea. The service is fair and the beverages wer good. Prices were reasonable.

Very cute atmosphere with different types of seating. We ordered sandwiches and pizza and they were all tasty. Service was fine.

Great food and a lovely atmosphere. Servers very pleasant. Great portion sizes and fantastic taste. Came here on a whim after looking for a place to suit everyones taste. Came across this place on Google and decided to book a table. We were quickly seated...

The personnel is very friendly, the food is delicious, absolutely recommendable and very good prices!

Amazing service from Arnel, made our experience 100x better. Food and drinks both high quality but a reasonable price!! Very happy

great place - great service good food , in hotel's lobby we've celebrated new year's eve there with a great atmosphere. cool music

* Delicious food * Fast and friendly service * Good location * Nice atmosphere * Recommendation for caesar salad with salmon and cheese/ham toast

We visited Keeper's while at the Novotel Tower Bridge. Starting from breakfast ... Absolutely great Service. You can feel like a special guest and in addition a fantastic selection of food. We also had a chance to eat dinner there and our experience with breakfast...

I been here on Saturday with my bf, we took a starter to share and two cocktails, both amazing, the staff is super friendly!

“Amazing dinner” We had a nice dinner, the food and drinks were amazing and fast! Nice the staff as well!

The best place ever!! Amazing place and friendly staff!! Thanks to Nicola for the amazing service, he was always helpful and taking care of us all the time!! He suggest to us the amazing cocktail!! We'll come back for sure!!!!!

“Wonderful place” I just discovered this place, an amazing bar, the service was great, the best espresso martini ever! I’ll come back for sure!

I don’t complain about restaurants but this place was an absolute mess. There were 3 people working all of whom DID NOT know what they were doing. It took over an hour for our food to come and the food wasn’t even great. We asked...

I went with two former work colleagues to this restaurant one week from Christmas. We all enjoyed our meals and found the service to be excellent and the seating very comfortable. Being part of the hotel the toilets were very clean. Our meals were very...

Had dinner with my friends ( nice live music every Friday). Menu is perfect, something for everyone. Service was awesome and staff were very accommodating. Will be back definitely!

Popped in after long day and had meal for two very good experience served quickly, good food, reasonable price, nice staff, Friday night busy but no queue

We stayed at the hotel so once booked in decided to go into the restaurant for something to eat. Some tables look really nice, but some tables are a bit cafe like (we had a cafe style table). The ‘cafe’ style tables are not big...

Really spacious without being cavernous. An eclectic mix of tables and chairs to suit everyone. When I was here, there were young (well behaved!) families, couples and business people. I've been here solo for a coffee on the laptop, and also eating with friends. There...

Extremely busy, you must book as many turned away. Staff were lovely but due to size and poor staffing the service was ridiculously slow. Meal arrived and still no drinks or water. Took forever! Food overpriced, £25 for a steak in a family lounge type...

Regular customer, what can I say except an unpleasant waitress with no polite formula who only answers a simple annoyed "no" when I ask her if they make a pina colada (it's still a classic cocktail). Bill on the table 3 minutes later without being...

Great food and drinks, quick service only issue is sometimes at peak times it can get really noisy. Nice decor good atmosphere.

The place has very nice interior design, delicious food, and very efficient and friendly staff. Mr Arnel is a superbe waiter, welcomes me with a handshake and is always friendly and super professional. Thank you!

The restaurant looked nice inside and was accomodating pepole eating on their own which is what i was going to do. There was plenty of couples families as well. Menu had enough to tempt me in and opted for a king prawn linguine came hot...

Dropped in here for lunch before having a look around The Tower of London which is a short walk away. Really enjoyed my burger, and my wife her special tuna sandwich. Coffee was good, service excellent, nice look to the place. Prices are what I...

The table’s leg was unstable, resulting in a wine glass toppling and breaking. The manager insisted that I have to pay for the drink, irrespective that this is clearly an issue the establishment is responsible for. The food is average and overpriced. The decor is...

We started our visit in keepers with Ornella who served us with her amazing smile. The staff was very friendly and they served me the best espresso Martini that I had for a long time. The bar is really well decorated and comfortable. I will...

I ordered a cheeseburger. My wife and both kids got their meal. I waited and waited. She was no where to be found. Finally I grabbed her after 20 minutes and said take it off the bill. She offered to bring it to me then...

My family and I stayed in London at the hotel across the street from Keepers and ate there for half of our visit! The food, drinks, and service were exceptional, especially from server Michaela. She was there every time we came in, remembered us, and...

Good quick drink stop close to the tower hill station. Attached to a hotel. Did not try the food but it looked good.

Good pizza with a cold Stella: what more could one ask for? We had dinner here after a long hot day of sightseeing, and our needs were met. Nice and attentive service, it was quick and efficient.

The restaurant is part of the 4* Novotel hotel. They offer a lot of fast food dishes in a modern stylish presentation. I have eaten several times there. The burgers were fine, Pizzas very good. The taste was always very good. The prices are fair,...

We were worn out. After our flight it took our black cab TWO hours to get to our hotel (EC3 area) from Heathrow. The hotel restaurant didn't open for another hour, looked across te street and there was Keepers. Quick prompt service. Reasonable food selection,...

This charming, delightful little restaurant has a convenient location; close to the Tower Hill station for the Underground, a minute's walk from the Hilton Doubletree, and sharing a building with the Novotel. The decor is themed around the bees that the staff raises on site...

We had our first meal in London at this restaurant, the location was nice, close to the trinity square and the tower of London, the fish and chips serving were generous and there was artist singing Live at the bar.

Was staying near by and this looked nice from the outside, we were taken to a table very quickly and after a few minutes asked if we wanted to order, we asked for a few more minutes and ordered drinks. No water was offered and...

Stopped by for a "quick" bite after we checked into our hotel. Sadly it took the waiter over 20 minutes to come and take our order and that was after I had to remind him that we came in to eat! Completely forgot about the...

We had a nice late lunch here. We took the grazing plate, very nice if you want to try different things and you don't mind sharing :) Nice staff, good service, nice furniture, great atmosphere. And they make amazing G&T's!

Right next to Fenchurch St station, Tower of London and Tower Hill tube. Part of a hotel but open to the public. Close enough to lots of things but not too busy. Decent enough beer, nice staff and space to chill.

Yummy food, good beers. A good chill restaurant with live music. Not a 5 star review cuz it wasn’t amazing, but a solid place.

Was feeling like a steak being away from home where we have the best steaks, staying at the Novotel Tower Hill & we decided to test the steak. Although small, the pepper steak sauce & steak was magnificent. Staff very friendly.

We loved our food here, perfectly cooked hamburgers with some delicious chips. Our waiter was very busy and we got the impression that perhaps another waiter was needed. All in all - a great experience.

This is the lobby restaurant in the Novotel at Tower Bridge in London. We had the Bresaola and Rocket salad with pear, toasted walnuts and grana padano cheese with blue cheese dressing and the Chipotle BBQ pork ribs with clereriac remoulade, both of which were...

Very good cocktails on the 2-4-1 Happy Hour menu, I had one of the best White Russian ever. Super friendly staff and beautiful place! Highly recommended!

Visited Keepers this afternoon for lunch with my daughter. As usual the food was delicious and the atmosphere was great. Waiters were friendly and we spent a very pleasant afternoon with no pressure or desire to hurry along. Always stop for a cocktail on the...

Nice, comfortable restaurant attached to the Novotel Hotel. Efficient service and tasty food. My two kids had pizzas and I had a teriyaki salmon with cous cous - big piece and delicious!

Always nice to find.a place that serves food for lunch, dinner and anything in between. Service very friendly and efficient. Modern and stylish interior. We found it to be the nicest restaurant from the several hotels in the neighbourhood.

My wife and I enjoyed a pleasant dinner at this modern busy restaurant which appears to part of the Novotel hotel. The vegetarian pizza (from a large range of pizzas) was well presented and prepared although the beef burger, while tasty, could have been bigger!...

Nice choice of food, their salads are very good, nice atmosphere in the restaurant. Good choice of beers as well.

We visited this restaurant for dinner. The staff are lovely and we were seen and served immediately. The food was good value and faultless. Reasonably priced and plenty of choice.

We came here yesterday for lunch for the first time and we’re already hooked! The staff are so welcoming and friendly, the seating is very comfortable and the atmosphere is just so relaxing. We got the halloumi cheese fries, bread selection with olive oil, chicken...

Nice ambiance but overpriced selection of so so food - Caesar salad was most edible but hard to get that wrong...starter of beef carpaccio has to be the smallest plate of carpaccio I’ve been served at £10 ... pasta was bland and expensive as well...