El Mexicana in West Berkshire

Always a friendly welcome and excellent service can't fault it

Tonight I paid £9 for a cod and chips. The portion size was ridiculously small. What an utter was of money and cash only (wink wink) There was little no fish after peeling back the batter. Rip off!

Ordered a chicken burger- with salad. The only salad was lettuce ordered bbq chicken wings- sauce very watered down and the worst chicken wings I have ever seen. Will stick to Mrs Mollys from now on

Last weekend we placed an order. It took two and a half hours to arrive and when it is it was delivered it was dreadful, watery, cold and not what we had ordered. The delivery lady apologised on delivery to say they had “cocked everything up this evening “ We then received a message to say because of the issues the week before they would deliver a complimentary meal I ordered and was told an hour, after an hour an a half I called and was told it’s on its way … after one and three quarter hours it arrived. The food was cold and again not what we had ordered. We called back and was told to “reheat the food” !! From a food hygiene perspective re heated rice is really not recommended I fully appreciate that businesses get busy but please close when you can’t provide a good service

I grew up in Chieveley and was back visiting my parents with my partner on 5th Nov. Hearing that the garden centre had had a new extension we thought we’d drop in. My partner said he fancied something savoury so we dropped in at the restaurant in the older part of the garden centre. We ordered and got sat down, I then went off to use the loo and found another lady in there wondering around and she said there was no loo roll in any of the cubicles. She had managed to get some from the disabled loo and shared it with me. I then told one of the members of staff with a trolley that there was no loo roll and she said she wasn’t sure if it was ‘their’ responsibility. And walked off to check. She then came back to our table to tell me that as she thought ‘they’ don’t have access which I assume she meant rosemary and thyme - at this point our hot roof had arrived - she then told me how they don’t have a key for the cupboard and can’t get to the loo rolls and that I would have to go and tell the staff in the new section as it’s their responsibility…. That would have meant me leaving my coffee and hot food - going out in the rain walking across the carpark through the new bit to find someone to tell….And I thought ok maybe you don’t have a key but how ridiculous to expect a paying customer who just sat down with hot food to go and tell another member it staff?!!! The lady should have just gone over and told the other section when I first told her. Also being a morning and for there to be no loo roll in what looked like 4+ cubicles and not checked before opening for business that day when you’re serving food and drink is just not on. Cost of living makes you really question where you spend on food and drink / treats. It’s just so disappointing.