Based on 1.977 opinions finded in 1 websites
Based on 1.977 opinions finded in 1 websites
Nº 137 in 315 in Staffordshire Moorlands
Opinions
Great service and lovely food, great place for lunch x
Adam Plant . 2025-04-22
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Another OK but expensive meal at a chain! The service was a little too slow and the food was ok but for £20+ for a main I don't ok, I want great!
Dan White . 2025-04-22
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We have been to Ego a few times over the years and it's always been really good, service with a smile and good food. We booked a meal for our wedding anniversary at the weekend and really weren't impressed. We arrived 15 minute early, so we were asked to wait at the bar and come back in 10 minutes. Whilst at the bar I ordered a mojito and my husband a beer. The mojito tasted like lime cordial. We went back to the front desk after 10 minutes, and had to wait a further 10 minutes before anybody attended us. We were eventually seated 20 minutes after our booked time slot. Our food order was taken, starters took 40 minutes to get to our table (the restaurant wasn't that busy and had lots of tables free). We then waited a further 20 minutes for our mains, only to be disappointed with the quality and taste. My hanging skewers were burnt and the meat was dry, and my husbands paella was tasteless. We decided to opt out of dessert due to feeling dissatisfied with our starters and main courses. This evening was meant to be a romantic meal of good food and atmosphere as is usually the case.
Heather Evans . 2025-04-21
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Food was delicious. Holly, our waitress, was super friendly and allowed us to bring a birthday cake in. Overall, a great experience.
Ali McNinch . 2025-04-20
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Warm service and great food. A wonderful venue for family get together.
Lily Massey . 2025-04-19
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Chris was a great host, very attentive and food was amazing!
J Hb . 2025-04-18
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Went on a staff night out, food was amazing and staff were friendly! Big thanks to our bearded bartender who helped me pick out cocktails that wouldnt set of my alergy 💙
Jessie Bannister . 2025-04-18
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Food was decent if not exceptional, decent value with the set price menu, service was excellent - really friendly - it was quiet so hard to have an atmosphere!!
Eddy Howard . 2025-04-09
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We went for steak night, the food was delicious! I'm not a fan of steak, so I had the vegetable paella instead. It was delicious! Really friendly staff. Would definitely visit again
Ben Lewis . 2025-04-09
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Quick service, great value for money and excellent food. Will definitely go back again.
Kate Lang . 2025-04-07
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Lovely venue lovely staff. It’s just I always find the food underwhelming here especially for the price. Better if you can take advantage of there deals. Better options around the corner.
Davros Ttucllacy . 2025-04-07
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Don't waste your time or money. Extremely slow service & food nothing special and over priced. Cocktails shocking. Complaint sent the same day to which I've had a response off Chloe with multiple excuses and no empathy/ solution. Wouldn't recommend unless you want to waste hours of your birthday there like I did.
A LL . 2025-04-05
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Prompt service, didn't have to wait long. It was quite busy for a Tuesday night. Food came quickly and was delicious. Portions were generous. The staff was attentive, the restaurant/ pub was clean.
Desire Esprit . 2025-04-01
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Good food, served quickly. Service was great too. Worth signing up on their website because they have good special deals/vouchers.
Steve McCabe . 2025-04-01
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Holly was very friendly and efficient
Andrew Burrows . 2025-04-01
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Food was nice, always plenty of deals on so look out for those, always worth looking for.
David Gosling . 2025-03-30
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This place is close to perfection, yet the wait time and service is the only factor letting this place down. Having to Wait 30 minutes just for service and then another 45 for food is horrific for a place as well maintained and staffed as this one. More staff isn't needed. Better staff is needed.
Bennny . 2025-03-29
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I recently had afternoon tea at ego for mother's day and it was quite disappointing. The service was slow, we had booked the. table for 3:15 till 4:15 only to be left till 3:50 with no food or drinks! We were then told when we finally got our first cup of tea that we only had half a hour left for the table. The sandwiches were dry and lacked flavour. The staff seemed uninterested in providing us help as we were constantly chasing them up for food and drinks. Overall disappointing.
Emily Wilshaw . 2025-03-29
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Lovely food great choice and friendly staff
Paul Mckenzie . 2025-03-27
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Lovely atmosphere- Charlotte our waitress very polite and friendly. Thank you for making our lunch special
Lisa Wickes . 2025-03-27
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We had a fab server called Charlotte who was so friendly and definitely seemed to really care that we had a lovely evening
Lissa Brownsill . 2025-03-27
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Really enjoyable visit for my birthday. I love that Ego celebrates birthdays and spoils you. Our waitress tonight was also so attentive, personable and in love with her job. Thank you Charlotte for your service and smiles.
Carla Holdcroft . 2025-03-26
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Charlotte was amazing and attentive
Wayne Dicken . 2025-03-26
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Food Always lovely, Charlotte the lady who waited on us was lovely with a friendly personality
Nigel Bailey . 2025-03-25
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Charlotte was great - very lively and friendly and everything happened quickly and smoothly - she’s a credit to the Ego team
Rosemary Cullen . 2025-03-25
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We had a beautiful meal served by Charlotte who is a credit to the organisation. She was super pleasant and efficient and perfect for the job! We really enjoyed our meal and little chats we had with her. I can’t recommend her or the Hollybush enough.
WENDY ASHLEY . 2025-03-24
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Excellent service great food and atmosphere staff were incredibly helpful especially Chloe
Yvonne Jones . 2025-03-23
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Always have great food and service here!
Alice Lucas . 2025-03-23
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We had a fabulous lunch. Holly B was a super lovely and attentive waitress to our needs. Food amazing, all staff wonderful and an expansive menu. Thank you
claire hague . 2025-03-22
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Excellent visit, service, food & drinks and great value for money....
Claire Hopwood . 2025-03-21
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Charlotte served us, we had a warm welcome and great service throughout!
Cat Anderson . 2025-03-20
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Charlotte was a great waitress thanks very much for a great night
Lucy Galante . 2025-03-20
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Charlotte was our waitress and she was very friendly and very efficient and helpful.
Emily . 2025-03-20
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Fantastic food, service with a great atmosphere.
Stephen Arnold . 2025-03-20
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I was served by Charlotte and she was very pleasent and seems happy in her role, She has outstanding customer service 10/10
Julie Watkin . 2025-03-20
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Charlotte was a fantastic waitress, she was extremely polite and very friendly.
corey bristow . 2025-03-19
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Charlotte was my waitress and she was lovely. Great service and it’s always nice to see her when we eat here. The food was fantastic, highly recommend the pizzas, pasta and seafood. Will definitely be coming again.
Dylan Wheatley . 2025-03-19
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Fabulous friendly service from Charlote
tracey bates . 2025-03-19
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A lovely meal was served by Charlotte!She was friendly, pleasant and most helpful. She made our lunch a lovely time. Thank you Charlotte!
Stephen Rhead . 2025-03-19
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Charlotte was fantastic. So friendly and love her Stokie accent. Duk. Absolutely made our meal a great night.
Joanne . 2025-03-19
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Charlotte was our waitress tonight and she was so lovely, very attentive and made the night memorable!
Hannah Wright . 2025-03-19
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Delicious food and a nice atmosphere but, depending on what meal you choose, it can be expensive for what you get
James Lancaster . 2025-03-18
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Our first time here my wife had the hanging kebab i had rump steak perfectly cooked absolutely no fat or gristle service from the girls was excellent £5 tip will definitely come back
gareth weaving . 2025-03-16
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Service very good food not so .... had Sunday lunch..... veg very hard .... starter poor.... Yorkshire pudding so big took half the plate ..... husband had lamb very chewy .... dessert good 👍
Dawn Edwards . 2025-03-16
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Charlotte was amazing today, first time eating here and she was so welcoming & gave the best service! Cannot wait to come back again
Sophie O'Rourke-Jones . 2025-03-14
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We were served by Charlotte and was super friendly and helpful
Mike Bond . 2025-03-13
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Charlotte was such a an attentive waitress. Absolutely fabulous service. I will definitely be returning in the future
Elizabeth Birch . 2025-03-13
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Charlotte was fantastic she is a credit to ego, she delivered fantastic customer service
Mark Murfitt . 2025-03-13
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The food was amazing and Charlotte our waitress was very lovely and so helpful!
Beth Mellor . 2025-03-11
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Our waitress Charlotte was so friendly and helpful and made our lunch a lovely experience. We’ll definitely be coming again for girls night!
Holly . 2025-03-11
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Amazing food served by charlotte who was amazing and couldn’t be more helpful
AJB decorators . 2025-03-11
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Thank you so much to our waitress Charlotte, she provided excellent service and made sure our lunch was as enjoyable as possible
Lucie . 2025-03-11
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Excellent Service with Charlotte very friendly and helpful
Barbara Cooper . 2025-03-10
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I've been here a couple of times - for a family meal after I got married and also for my birthday recently. It's been excellent both times. The food is fresh and delicious. There is loads of choice on the menu. Plenty of veggie options for me to choose from. I recommend the daytime deals if you can get there before early evening - they're great value. The alcoholic drinks are special and well made. Plenty of free parking. Baby friendly.
Rachel . 2025-03-10
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We quite often go here if we are going out to the cinema or a show, lovely staff lovely food
Jayne Swindells . 2025-03-09
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Had a great evening with BChaw! Thanks
Billy-Joe Rawlinson . 2025-03-08
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Really good food there, the steaks there are done brilliantly, would recommend to anyone going.
UsableVolcanoHD . 2025-03-07
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Cocktails gorgeous to start and lovely food served by pleasant ,professional staff
Julia Banks . 2025-03-07
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Charlotte was phenomenal when we visited and very approachable, she was very professional in her service and we will be returning again off the outstanding service she gave us
Alex Thomas . 2025-03-06
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Charlotte out host was fabulous. She was very pleasant and knowledgeable about the food that was ordered. She was very approachable and professional and we will definitely be returning here again
Natalie Moran . 2025-03-06
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Charlotte our waitress was incredible. She was really attentive and kind
James Williams . 2025-03-06
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We had a great experience being taken care of by Charlotte. Nothing was too much trouble, the service was second to none!
Aaron Dodd . 2025-03-06
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our server Charlotte was very approachable and professional. food was amazing and we will be be turning very soon
Erica Mould . 2025-03-06
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We were served today by a lady called Charlotte. She was extremely professional. Easily approachable and we will be returning again very soon. Highly recommend
Angie Ryan . 2025-03-06
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Lovely service this evening by the amazing Charlotte! So bubbly and attentive and made our evening🫶🏻
Kayleigh Elise . 2025-03-06
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Charlotte, our waitress was fabulous, she took on board our humour and was very pleasant and attentive
Lynsey Hurst . 2025-03-06
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Awful experience. Hour for the starter. Hour for dessert. Hour for the bill. Food poor.
Steven Millward . 2025-03-06
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Excellent meal, great service from Charlotte
Michel Coulon . 2025-03-06
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Menu with a wide choice. Food excellent. Expertly served and looked after by Charlotte.
Alan Mellor . 2025-03-06
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Charlotte was a credit lovely personality and made the visit worthwhile
Kerry Poole . 2025-03-06
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Charlotte was a very approachable and nothing was too much trouble very professional and lovely lady she explained the menu in detail and I would definitely recommend to my friends and I will be returning
Wendy Watkiss . 2025-03-05
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Enjoyed our visit. Good food. Great service from Charlotte.
Judy Rimmer . 2025-03-05
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Charlotte our waitress, was amazing - wonderful customer service. Phenomenal!
Vicky Cook . 2025-03-05
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Charlotte was professional. And very approachable would highly recommend and will be returning
Clare Nixon . 2025-03-05
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Charlotte served us , see was very friendly and efficient 5 stars
Glen Russell . 2025-03-05
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Charlotte was phenomenally amazing couldn't have had a better service, very pleasant and the food was ace too
Gareth Cook . 2025-03-05
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Charlotte our waitress was first class
Cynthia Toft . 2025-03-05
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A lovely lady , attentive and very friendly charlotte
Linda Pierpoint . 2025-03-05
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Lovely evening with my husband. Yannis went over and above to make our evening a great one.
Alison Szafranski . 2025-02-27
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Excellent food and attentive staff. We will be returning soon. Fantastic choice of menu. Outstanding chips. Delightful salad dressing. Fabulous steak. A most pleasant experience. Most professional staff.
John Reynolds . 2025-02-27
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Go here quite regularly with my mum for lunch. Usually on a casual basis we sit outside on a nice day and have a light lunch. Always enjoy it. This time we came just before Xmas and dined inside. Had a lovely 2 course meal and received exceptional service from Holly, our waitress. She was very accommodating, and friendly. We had such a lovely experience and it really brought a nice start to the Festive season.
Claire Fern . 2025-02-26
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I've been to ego twice in the past few months, the first time was a Saturday night where it was extremely busy, our waiter seemed to be working two rooms and was very slow. The food was also very average. I tried again recently with a wednesday night offer and this time the restaurant was not as busy and the food and service much better. After checking the bill the next day we realised that the offer had not been applied and we had paid almost double. I emailed the restaurant but no response.
leigh johnson . 2025-02-23
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Overall a lovely lunch, great service and atmosphere. On this occasion the roasts were not as hot as expected, the pizza was good and the desserts a little inconsistent between the mini and the main dessert.
George Ioannou . 2025-02-23
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When booking I messaged them to ask if we could have a table in a corner or tucked away because well anxiety and they 100% delivered the initial table they had for us wasn’t available as they were waiting for some customers to leave so gave us the option of looking at another table that was available or we could wait 5 minutes for the one in the corner, the second table was perfect, the staff were incredible we were served by the same member of staff that greeted us at the desk, and he went out of his way to make sure we were comfortable the food was incredible (highly recommend the calamari and mussels) and everyone was just so friendly literally now my favourite restaurant. Who doesn’t love a place that caters to mental health where staff go out of their way to meet your needs
Jessica Hackett . 2025-02-22
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The service was good and the drinks were good however the food was dissappointing. The first course was good. However the second course arrived just warm. By the time we finished eating the dishes were cold. In addition my honey coated belly pork was dry and tasteless despite being covered by a thick sauce which disguised any taste it might have had. Two of our party had a dessert. The chocolate brownie was good but the crumble was a joke. A spoonful of warm stewed fruit with crumbs dropped on top is not a crumble.
Rod Forrester . 2025-02-22
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Brilliant fast speedy and very yummy and excellent service from holly b very fast to clean up The water we spilt
Chicken Games . 2025-02-22
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We haven't been here in over 15 years due to an awful meal and poor staff attitude. This time the staff were all really friendly and helpful. There was a bit of a wait for the starters but it was fine we were enjoying a cocktail. The starters were lovely as well. When the main course came though it was a big disappointment for me.the vegan options I chose was chargrilled cauliflower steak which I have never tried out but when it arrived it was a pile of boiled florets of cauliflower and they were cold. Absolutely not worth £18 and it looked like a sad beige afterthought of a meal compared to everyone else's. So I will book elsewhere in future where they put a bit of thought and care into the vegan option. They did offer one proper pudding which was nice. Other than this it was a much better experience than our last visit.
Samantha Bradley . 2025-02-21
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I really dont know whats happened to this place ,this use to be our fav place to dine ,we love goin on wednesdays for the dine out menu ,normally you struggle get a table but when we visited last wednesday it was dead such a shame ,we wont be coming back unfortunatly.
Emily Campbell . 2025-02-20
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Great place, nice decor, brilliant food, piping hot and delicious. Highly recommended.
Greg bannister . 2025-02-16
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Nice place good food good staff good for a date night
paul aubrey . 2025-02-15
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Used to be great but this is now potentially the worst food I’ve eaten , rubbish portions
Jess Reeves . 2025-02-14
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Wonderful food as usual. Charlotte was amazing made you feel very welcome. Always made sure we were enjoying are meal and everything was OK.
Deborah . 2025-02-13
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Very cool place, beautifully kitted out. Met up with some friends here, would come again 😊
Tracy Hobbs . 2025-02-10
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Well it’s a lovely place nice service and good food there were four of us my birthday celebration….my gripe is you send loads of emails of which I had a birthday voucher BUT because we went off the kebab menu I wasn’t able to use the same which just feels like it’s a ploy just to get the clients so really my birthday celebration offering and taken away is terrible in my opinion and it will in future put me off going and go to a place where they honour what they offer!
Mandy Roberts . 2025-02-07
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This was my second visit in 2 weeks and on both occasions the person taking the food order was very miserable. There was also another member of staff who had a persistent cough. She did eventually take herself away from the restaurant area into a small room off the bar but as we were sitting close to the bar, heard the coughing for what felt like 15 minutes. She returned to serving food but was still coughing. This really spoilt our evening.
Deb Law . 2025-02-07
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Went to Ego to congratulate my sister's birthday. A party of 14 adults and one child. Service was terrible 3 adult meals didn't come until the rest of the party had nearly finished eating. Side orders came when customers were nearly done eating their main meal. Had to ask staff to take an order for drinks and were not offered again. When i spoke to the Manager his reply was he only had 2 chefs working. This was booked has a celebration meal at £35.00 per head. All the food was preordered. This is an issue for the managers of Ego and NOT their paying customers. I was totally disgusted with the service and the meals that were served. Some meals came late and others were only luke warm. When speaking to the manager about the above issues £100 was knocked off the bill. That included the service charge ( which i would have refused to pay anyway )so only £50 was knocked off the total bill. When booking the table they said we had to leave the table by 8pm. But because the service was so poor we didn't leave till 9.30pm. seeing the table was booked at 6pm I'm totally appalled with our visit to Ego and will not be visiting again. Poor service and food delivered to a birthday celebration. Emailed Ego after the this recent review after the team replied saying to contact them by email. I am still waiting for their reply. I think it just looks good on Google, the owner/manager is not really interested or concerned what their customers feedback is and neither trying to solve any issues the paying customer has when dining in the restaurant 😡
Paula ainsworth . 2025-02-03
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Absolute shambles. Waited half an hour to be even seen at the front desk to be shown to our table. 2 hours later starters still hadn't arrived. No structure to this place, staff or service. Staff didn't appear to know what was happening. Asked to see the manager who eventually arrived at out table over half an hour after asking only to be told 2 chefs down blah blah. Did not pay for drinks and will never be visiting again. Shame it ruined my sons birthday meal. Only gave 1 star as couldn't leave less
Amanda Rowlinson . 2025-02-02
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Good choice of menus. Staff attentive.
Christine Journet . 2025-01-30
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Came for a baby shower, we booked the conservatory. Staff were so welcoming and kind, went out of their way truly to ensure we had an amazing time. 10/10 for the service. Such a lovely atmosphere. A heartwarming luxurious aesthetic. Will definitely be back again. Thank you to everyone who served us today 🫶🏽 xx
Aisha Ali . 2025-01-26
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We went there for my wife's birthday and as we had some vouchers it saved on the bill total. Pleasant enough atmosphere when you walk in and you are attended by a receptionist who takes you to your table. We went at 12.30 and it was already quite busy, so I would imagine that it gets full later on towards the evening. Our waitress was very chatty and attentive and saw to it that we were served with drinks whilst waiting for our order from the menu. The food was what you would expect from this type of establishment, well presented and flavoursome. We enjoyed it and even ordered an apple and blackberry crumble pudding, which is highly unusual for us as we are both normally full after the main course. I would say that they were a little bit stingy with the custard, but apart from that everything was satisfactory.
John Carrarini . 2025-01-26
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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1275 Opinions
AJ & I always enjoy wonderful food and good service whenever we visit Hetties. Today, April 6th, we had a cracking breakfast, then later afyer a nice walk we enjoyed a slice if cake, delicious as ever. Highly recommended and well worth visiting
506 Opinions
We just popped to The Red House for a drink, as it's walking distance, and to see if we'd like to come back another time for food. The food options seem very diverse and appealing, but they don't serve food Mondays or Tuesdays, which is fair enough. What put me off was the lukewarm greeting from the only bar tender, who's attitude was verging on suspicious. My drink was OK but it was my second choice, as they didn't stock what I asked for. I may give it a second chance, especially as other reviews favourable about the food.