Ed's Easy Diner in Cheshire West and Chester

Went in for lunch today. Was very busy not a nice atmosphere lots of kids screaming and running around. The coke had no taste and was flat, maybe the machine ran out of syrup. The staff in the kitchen looked like they didn’t want to be there lots of long beards uncovered made it look unhygienic. Saw staff eat some of the food while they were cooking. The man who is assumed to be the manager looked very stressed and I thought he was going to have a mental breakdown.

Food was a mix of burnt and cold. Small portions for the prices. Staff weren't very friendly and didn't appear to want to be there. Poor experience, won't be returning.

Food is miles off. Layout and atmosphere is great! Not the cleanest though. Fries cold and food in general not tasty at all. Disappointing and expensive for what you get. Won't return.

We visited here on a Tuesday afternoon, so when we arrived there was a lot of free seating available. We were approached by Sam, who I believe was the manager, who found us a booth towards the back of the restaurant. My wife and I eat vegetarian/vegan, and we used to visit Ed’s Diner quite a lot in the past. However, the veggie/vegan menu has been reduced significantly down to a single no-chicken burger. Sam was super helpful and he even gave us some tips on finding places with veggies/vegan menus, so we appreciated the help. Limited menu aside, the vegan chicken burger was actually quite good. It’d just be nice to have a bit of variety, especially from a business that used to have at least three other veggie/vegan options.

Lovely staff … best American diner I have ever been in ..in the uk… music made me want to stay longer..food was excellent and the milk shakes were the best ever… we drove down from Scotland for shopping and went into Ed’s diner made our trip special what a great experience … thanks to all staff 😁😁😁

Excellent service, food tasy, polite staff, highly recommend, staff a credit to manager Sam x

Came here for the first time today , the atmosphere was so good , easy happy music , staff all friendly and helpful and the food ……. I have no idea what the chefs are doing but the food was delicious and great value for money , we will definitely be coming back !!

Food was brilliant and Emma is a gem. She is an asset to the company.

lovely diner i love coming here everytime i come shopping at cheshire oaks , really lovely staff so nice and talkative

My daughter chose Ed’s Diner Very good place Lovely staff Great food Thank you!

Staff were absolutely amazing, love them to bits(especially Sam and Emma). Food was VERY nice! And came out very quickly. Would definitely recommend and will be back!

Come here often just for the Mud Pie shakes. Staff always friendly, always clean and food always good. Shakes as I’ve said are just spot on.

Refunds are not an option when using the barcode! The food is very small/little portion sizes for the price. The millshakes are very diluted. Do not taste nice at all. You are paying for the atmosphere, not so much the food.

We ordered two breakfasts £26 with drinks. The sausage was inedible, it was extremely greasy and smelt of sewage. I asked for crispy bacon and it was translucent and limp. The 'light and fluffy' pancakes were more like a week old stale victoria sponge. The mushrooms on the one breakfast were both dry and cold. The toast appeared to have been crushed or run over into a thin, battered mess. It was genuinely a disgusting meal for the money and most of it was left on the plate. To make matters worse the floors appeared to be covered in grease...we almost slipped over multiple times making our way to the table that needed a wipe.

Emma was our server. Very polite, food came fast and was delicious, great choice for kids menu

Good food. Good atmosphere. Good staff, even helped us finish a crossword.

Waited for ages for cold food ,staff couldn't care,one member sitting doing nothing ,would not recommend this place.

Great service from Sarita on Saturday morning. Food was nice. Just annoying you have to use the app or go to the counter to order.

Was served today by Emma. Even though I am really fussy nothing was made a hassle such lovely service. Jacob cooked the best breakfast. We will be back

Been here afew times and had no problems however our last visit will be the last as it didn't go well and we regretted not going mcdonald's instead would of been cheaper especially for what we was served for £70 (two adults and three children), the fries was more chip spice then fries they was that covered in them the kids even complained that their mouths was hurting from eatting them so didn't finish them, burgers was okay but was no different from a burger you'd get else where, I think the only saving grace was the milkshakes they was divine also staff was quite helpful and polite however they was an issue with my autistic child having a meltdown over her beaker being empty and needed refilling i explained when i payed for a drink to fill it with i needed it quick but ended up having to wait which at this point my child only got more distressed and didn't understand why i couldn't fill it with a drink yet (know matter how much i explained to her she needed to wait abit) it also came in a large glass even though i said it was for a small child so half of it got left, the tables was spotless and clean same for the toilets but like I said will be going else where next time which is quite gutting as we enjoyed the other few times we came and the food was lush.

Been going to Eds for years and every time we go, it goes further down hill. At this point there is nothing diner about it. Menu shrinks more and more used to have lots of options. Wont belong before its on a business card. Looks really run down, paint chipped and worn away decorations haging off the wall. Table service has stoped. Barcode scanning to order food. Had breakfast there this morning. Sausage was hard in the middle similar consistency to clay. Hash browns tasted of grease and again hard in the middle. The rest was cold. Returned the food for a refund. Manager was good about the situation Wont be back

Blue and black Burger hit the spot. Bit too much seasoning on fries makes it bit too salty but enjoyable.

Food was very good and the seasoning on the chips were perfect. I would definitely recommend coming here.

A friend and I used to love this place. Recently terrible service (only 3 tables full, so not busy), food took a long while and half of it was cold. Toilets were vulgar.

Very disappointed been here a few times and always lovely food had to wait 20 minutes for our coffee then another 25 for the meal the pancakes were burnt and rock hard and the eggs were like rubber

I've been here twice now and most recent time the whole place was jam packed with a que outside and and I was so impressed with the staff and how professional and friendly they all were in such a high pressure time of year (28/12/24)! Especially Emma who dealt with me and my family both times! I actually took all the names of the servers but lost the paper which bums me out because everyone working that day deserves serious praise!!!

Great food love the milkshakes.

Food was absolutely disgusting and extremely over priced

Absolutely shocking service. Drinks arrived 1 by 1 and when we asked the waiter which was which his response was "dunno" and we had to slowly wait for the rest to come out to figure out who's was who's. The toilets were absolutely filthy with dirty toilet paper and even used pades on the floor. Wouldn't even recommend the food as it's price is ridiculous for what you're getting

The driest pancakes, only edible with the help of a cup of coffee! The waiter said he would tell the chef but that was it. Disappointing breakfast and a waste of money to say the least. My husband had the full English which he said was nice.

This place was what I could only describe as ok, we went in for food on a whim, seeing they did breakfast and sausage, bacon, etc, as its just what we fancied. We were seated very quickly and the order was taken really quickly too but that soon changed, we waited a long time for the breakfasts to come and to be fair it wasn't that busy so couldn't understand why it took so long. When we finally got the food, it was disappointing. Admittedly, we'd gone for the smaller breakfast, but it was lacking, unfortunately. The staff, to be honest, were pleasant and friendly, but I don't think we'd be going back soon.

What an amazing experience at Ed’s Diner, the staff are exceptional the food was the best I’ve had across the UK, today i was greeted and seated straight away, there was various members who checked on how we were through out and I will list there names below but I also want to credit the kitchen staff too as the food was outstanding. Sarita Chloe Mason Emma Millie Kaden Jacob Ben Robyn Meg Ollie Matty I thank them all for there service and wish them a very merry Christmas and will definitely be returning

We went on a busy weekend , to the diner it was open before the shops.The staff explained there might be a wait as there was not many staff on.We got served quick and very efficiently.

The food is poor to match its price.

The old days of Ed’s are gone. I visited this place few good years ago and it was amazing. The best place in the UK. Now it’s just another fancy McDonalds. £35 for a poor, small, boring burger with slaw, double fries, apple juice and Vanilla Shake. Free shake refills? Nope. Bottomless Coke? Nada. Friendly table service? Only to inform me that I need an app to order and 20 minutes waiting for some not well trained student who basically did nothing exceptional. And they tricked me into 10% tip by default in the app. Low. I will never go again. I loved the old Ed’s, American style. British one was boring and ripped me off. When in Cheshire Oaks outlet, I’ll just go to McD, they at least won’t pretend to be something they’re not.

The burger is very small and so does the side portion, the chicken wings are extremely dry, the dipping sauce is also terrible. There is only one piece of brownie on the milkshake. The floor is slippery and greasy, and the toilet is dirty. Considering all the disadvantages, it’s extremely expensive. I will recommended to walk a few steps to eat at the Five Guys next door.

Didn't have food but stopped in to feed the baby, lady was lovely and nothing was too much trouble, very polite amd welcoming.

Nipped in here whilst out shopping with my wife and what can I say this place is awesome. Super clean. The staff were amazing super friendly and polite. Our server/Front of house gent was called ste. He was polite and very helpful with sorting out our order especially the allergies side of things. Highly recommend and will 100% be using again.

It's not the place it used to be, meaning eds diner. They forgot some ingredients in the burger, how and why?? All dishes were luke warm and taste less hardly any fries on the dishes served. To be fair, it's hardly surprising that no one was in their. (It sounds like I'm moaning, but please, it's just an honest review) of the Cheshire Oaks Eds diner My advice is to eat else where, no American atmosphere, certainly not the food either. Better going Five Guys, if ur after a tasty burger. Won't be going bk, won't be recommending either. Reckon these places will close shortly and won't be mist.

Seated quickly and food speedily arrived. Emma was great ensuring that our drinks were topped up. Food was brilliant and our fussy teenagers requests were granted

Sarita was a fabulous, attentive server. My low mark on food is the pancakes were cold, but still good. Thanks really to Sarita.

Brilliant service from Tyler and the team, terrific food tasting food, love the milkshakes

Had lunch in Cheshire oaks Restaurant. Probably the best burger I've had in a long while really tasty and piping hot. Staff very friendly and explained about GF options for my wife. Restaurant very clean and well looked after.

Great service from Sarita and excellent shakes.

This is the first time I have been to Ed’s Diner. I went up to order the food for family rather than scan qr code and the girl taking the order was incredibly rude. She kept rolling her eyes everytime I asked a question! I will never go in here again.

Was absolutely amazing, serita made our experience!

Stopped in for breakfast, food was amazing and service from Serita was great

Great service from Sarita today. Seated is quickly, breakfast was great, not fatty at all. Milkshakes are amazing as always. Table wasn't clean when we sat down however it was super busy and was probably just overlooked. It happens. No issue. Will happily come back again.

Great staff. Good gluten free options 👍

Quick service. Tasty food. And waitress J paid attention to kid, and it was so warm small talk.

Everything else good except the food

Emma was very helpful. All the staff were. The food was tasty and the shakes are amazing. Nice themed dinner.

First and last visit. Food very poor for cost, McDonald's would have been better value. Service was good just very disappointed with food... cold nachos , tiny burgers . My partner never leaves food but on this occasion he did . Very disappointed 😞. Cook with beard but no beard mask on while cooking.

Came for a late lunch, disappointed at the complete lack of vegetarian options however staff were so apologetic and it isn’t their fault anyway, all staff were lovely and we’ll definitely be back!

Lovely relaxing diner. Amazing old-school decor. A warm welcome on entry by lovely staff. Came a few weeks ago and had one of the best breakfasts I've ever had. Had to come back to check it wasn't a fluke. I'm very happy to say it was not. I will definitely be returning. My compliments to the chef.

There was only one other couple besides us in there on a Tuesday lunch time, so doesn't seem to be doing too well at the moment plus no atmosphere at all sadly! My partners hot dog was actually a very cold dog 😳🤣 this was rectified and another brought out within 10 minutes! The staff were nice and tried there best. My chicken tenders were very nice and hot! Sadly it's like a lot of places now, pretty expensive for not that much. Unfortunately that will be our last time in there!🙁

really nice food even with being near to closing. wasn’t as expensive as it seems and you get good portion sizes. staff are friendly, would come again!

Visited here for lunch and it was a good experience. The staff were friendly and fast. The menu had a good variety and we gave the burgers a try. They were filling but not sure if they were worth the price in terms of taste but would definitely recommend the waffle fries. The milkshake on the other hand was amazing as it was thick and creamy. Outdoor seating also available if interested.

The manager (I presume) was arguing with all the kitchen staff and the waitress very awkward and could feel the tension. Food was under average quality and overpriced. You might be in a quirky diner but I wish I went to maccies cause atleast there is a better atmosphere and food.

Staff were very nice and accommodating especially Jess who, when asked about, allowed me to try and test the Inferno Sauce which helped me make the right decision on my food. The food then came out very quickly and was very tasty so thank you to the cook Stan. The milkshakes are huge as well. The staff were all very nice being talkative and welcoming too. Would recommend.

Expect way more from this company. Empty and still 4 people looked so rushed. Not a great service. Had to call twice for a drink that arrived almost at the end of our breakfast. It is visible anyway when there are conflicts in the team. It ruined a bit the experience

Came here after visiting here over three years ago as a stop off travelling back from Wales and the food and service was incredible. I think covid may have killed this, all the staff seemed as if they didn't want to be there at all, the food quality was dire. Ordered are boy some food and the carrot and cucumber sticks were so dry they must of been from the day before. Ordered a milkshake and it was so bland it was supposed to be peanut butter and tasted just like vanilla. Avoid

Dreadful, cardboard like burgers, really unimpressed

Great food. Non existent uninterested service.

Wondeful staff very friendly, great service, piping hot food very yummy food as well and very clean and comfortable seating areas 100% would come again and I highly recommend it to everybody

Extremely overpriced food. 2 hotdogs, 2 burgers, with fries and 3 bottomless soft drinks. £73!!! Won't be eating here again.

Not value to eat..chicken wing too small... The main meal same as kids meal why i need paid main meal prices??? staff are not friendly, poor serivce and food quality. Not recommendation! We won't be returning anymore....

Food is always spot on here and love the real American diner feel. Only negative really is that you now have to order via a qr code which doesn't allow you to order anything extra to your meal that is on the menu and if you don't do this you have to go up to the counter to order and pay.

Fast food. Not quite epic, but good nonetheless. Great service.

Tried the breakfast, very nice, hot and tasty 😋 Service very good, even my 18 month old grand babie, enjoyed his child's size full breakfast 😋

Overcooked and dry burgers disappointing to be honest

Ed’s Easy Diner is okay. It’s not the best place over ever been to, but it’s far from the worst. The food is average, but the milkshakes are incredible! Service was good. I think for what you get and for what you pay for, it’s just okay. Would I choose to eat here again, maybe not. But I wouldn’t grumble if it was the only option

Visited today (4.8.2024) at 1pm Very warm welcome Shown to booth quickly Explained how to order from QR code I ordered at the till (have to do it this as I got my blue light discount) with a very pleasant and helpful lady Food and drinks came very fast Milkshakes 8/10 Nice and tasty Cheeseburgers 2/10 Poor quality meat Skin on Fries 6/10 Nice and tasty Service 10/10 excellent Interior 8/10 (needs urgent attention to decor and toilets need fixing) self explanatory It cost a lot of money for what should have been better quality food in regards to the burgers. We wouldn’t return

Whilst the food was tasty, unfortunately the lack of inclusivity and accommodating our needs means we won't be returning. Upon entering we were looking to sit away from other customers as we had a pushchair, yet we were asked to sit at the front (when all the tables at the back were empty). Not only this but our table was wobbling, when asked for something to stop it from wobbling we were greeted with being told to 'just move the table forward a bit, all tables wobble'. When going to order we requested an ingredient removed as we cannot eat it and asked for it to be replaced with something else. The answer, no, the other ingredient is more expensive so you have to pay more. Not the most inclusive answer you expect to here when you are unable to eat an ingredient. Overall, nice food but lack of inclusivity.

9 of us dropped in here for lunch during our shopping trip to Cheshire Oaks and despite giving a very customised order to a new staff member, the staff were spot on and got everything correct. It all arrived at the same time and was hot, fresh and tasted amazing.

All cooked to order and all hot fresh

The beef burger was extremely basic and a bit of a let down. The cheese wasn't even melted and the burger was extremely dry. The chicken burger was nice. The milkshakes were big and tasty. Staff were friendly. Order using the QR code or at the bar Maybe don't order the basic beef burger - you probably need some sauce etc.

This was a brilliant place to go for breakfast... I had the big American breakfast and it was phenomenal... latte was also delicious... staff very friendly and efficient... good atmosphere and spotlessly clean

Food fine, service good, toilets stank, flush broken

First time here and last, thought you would gets a decent burger for the price and pictures shown but when it came I thought it was from the kids menu. Never gone out from a place so hungry the portion sizes are for kids. Very disappointing meal and so expensive for what you get.

Hotdog is not worth the money, staff are rude and wouldn’t give out refunds for food that couldn’t be eaten, offered a milkshake, but not really what you want when your starving, I’ll now have to spend more of food elsewhere

Excellent food will buy from Eds again 😋😋

Amazing food and customer service Problem solved quickly. Matt was amazing great customer service from him.

Visited here for tea with the family. Wasn't overly impressed - the menu upsells the food - I had the Nashville burger, which was basically a regular chicken burger with hot sauce on it, and it was already falling apart when it arrived at the table. I upgraded to loaded fries with bacon and cheese sauce - again disappointing, with no more than 4 shriveled up small bits of bacon and I had to search for the cheese sauce. For the price of the food compared to the quality, it wouldn't justify a recommendation or a return visit unfortunately.

The Staff really give this place a good friendly atmosphere. Food was quick and of good quality.

Half of the order didn’t turn up and what did come was absolutely stone cold and inedible the hotdog was the only main that came and was upside down in the bag at £15 a meal and £2.50 a side I expect my food to actually show up

Popped in yesterday, had to pass on my review of the excellent service we recieved

My daughter and I visited there last Sunday to have some time together the food was nice the atmosphere was good and the staff were really polite .

Staff was not friendly. We ordered Nashville burger and seasoned fries,bun was not fresh and it was weird in taste. Fried chicken in was soggy no crunch at all. There were onion rings as well in burger but they were so salty. Fries were not cooked properly. Staff was just cleaning they did ask other customers if they wanted sauce but chose to ignore us for some reason . Mud pie shake was okay.

Gorgeous food as always plenty of choice good portions always our choice for lunch when we visit Cheshire oaks

Very helpful and friendly service by Sarah. My food was served quick, nice and hot with the usual great standard I've found at other Ed's diners. Clean and spacious seating area, highly recommend.

First time visiting to celebrate my birthday and didn't disappoint the food was amazing, and the milkshake was one of the best I've ever had. Definitely recommend this place. I will be having a return visit very soon. ⭐️⭐️⭐️⭐️⭐️

What has gone wrong here ? American soul food ? More like British soulless frozen food! Spare a thought for the poor sods that work there, they have no control of service system or ingredients! Everything is engineered so you don’t have to actually order in person, so yet another obstacle for leaving a tip. I think the fluffy pancakes came out of the packet a couple of days too early before they were served…………atrocious hyped up rip off. DO NOT TRUST THE GOOGLE FOUR STAR RATING

Delicious burger and a chicken wings. Friendly and lovely staff. I would definitely visit again.

A great spin on burger and chips. American diner theme, serving great tasting burgers and fries. Staff are very friendly and the chocolate milkshake was fantastic.

Sorry to say pancakes were horrible had a chat with assistant manager to talk about them seeing as other folks were complaining about the pancakes she did offer a refund but I said no I just wanted them to be better & offer constructive criticism!

Disappointed with Ed’s. We’ve been going there for a number of years, when we visit Cheshire Oaks and it’s gone steadily down hill. They stopped the bottomless coffee. They stopped serving Root Beer, that my kids loved. On our latest visit, Friday, we were shown to a table and given a menu. But told to order using the QR code. So we did and it automatically adds a 10% service charge! We ordered ourselves then when our food was brought over had to ask for our drinks. Told if we wanted condiments we’d need to go get them. So what service deserved 10%? The food was 😏 American Bacon wasn’t crispy, as American Bacon should be and only a drizzle of Syrup on the pancakes. It’s a shame that this Diner doesn’t now resemble anything like an American Diner

Had breakfast. Great food. Great service. Really enjoyed it.

Was quick early on, long wait after 11

Had a great breakfast following a 3 hour drive, really good grub highly recommended before a busy day in the outlet shops