Costa Coffee in Cheshire West and Chester

Great food and drink but staff seemed put out by having to change things on the till once she realised we had 2 "free drink" vouchers, as only one can be used per transaction.

Service was slow, no fault of the staff who were lovely and pleasant, when are businesses going to invest in the most important part of their business, and employ the right amount of staff.

Quick, pleasant service from staff. Clean, light and airy place to relax in with a coffee and croissant.

Service is always very slow, there are always lots of colleagues about but only 1 making coffee so i always have to wait an unacceptable amount of time to get served

Great place. Clean and tidy. Nice coffee and cake. Pleasant staff.

Another Costa we visit when at Cheshire Oaks. ☺👍

Nice to chill out before and after walk around the shops round Cheshire Oaks

Been a few times when shopping alawys good value

Great quick service,clean place

Very dirty. Very poor quality drinks. Staff seem rushed even though it was empty, maybe stressed rather than rushed.

Didn't eat..but the coffee was fantastic!

Didn't have food, service was a bit slow, not many people in so not much atmosphere

Flies on the food and buzzing around the cafe. Needs a deep clean I suspect. Staff working hard behind the counter though.

Amazing staff in the Bangor shop

Not overpriced nice coffee and slice of cake

Slow service, expensive, poor quality drinks and some fruit flies on the pastries. Their version of a cappuccino is a flat white coffee. 😳

Very busy place. If you like quick service, this is not for u. Wait can take anywhere from 10-30 min, depending on time of day and day of the week. The sad thing is people don’t just go sit, drink or eat. They keep blowing on their phones well over the time from when they finish drinks / snacks. There is no hurry for them even when 5hey see people waiting and wanting places to sit and sip their drinks. Otherwise the staff do what they can. Maybe they can provide trays carts for mindful customers to clear the tables for the next customers.

When viewing the cakes, noticed that there were two flies on the rocky road - discretely told the cashier who advised a colleague. When given our tray, one cake and one drink was missing (bought 4 altogether), marshmallows also missing off the hot chocolate drinks. We were given dirty forks so I asked for a replacement. For an extra 50p per drink (3) we were given 7 marshmallows between us which is terrible value for money. Once at our table I realised that the replacement forks were even dirtier than the original ones! The staff weren't very apologetic about my queries. I have experienced problems at this particular venue before so won't be returning again. I prefer to visit independent cafes/coffee shops which don't seem to be available at Cheshire Oaks sadly. We did enjoy what we had but the staff just don't seem to care and the attention to detail isn't there.

This place is a joke waited 30 min to get served it was busy so this is to be expected. But when people just walking in at the back of the queue are sitting at tables and nobody is stopping them is ridiculous i will never go here again

Busy at Cheshire oaks didn't have to wait too long

The place was packed staff failed to collect plates cups etc people had to sit with stuff on the table

Service was great, along with the atmosphere. The food was nice but there was something about the cookie which means i would NOT have it again. As shown on the PHOTO there is nearly more froth than drink, costa is NOT CHEAP in the first place, i’m paying for a latte, not a 1/4 frothed latte.

Drinks are the best from here, had a maple Hazel latte very nice, very sweet which I like but not everyone would. Service is quite slow when there is abig queue but that's expected in a proper coffee shop

The cafe would do with revamp but very quick service today and coffee was Costa/good.

This was midday on a Saturday so it would be busy. Spent 20 minutes queuing. Discovered that they don't do plain filler coffee which is what I wanted (a coffee shop doing filter coffee: whatever next?). Ordered a latte instead and waited 10 minutes for that to be made. Once I'd finally got it, the latte was actually ok.

Coffee wasn't up to Costas usual standards sadly and not the hottest either 🙄

Nice hot tasty food a little on the expensive side £20 for two toasties and two small coffees

Took ages for a Frappe and a Latte, however the lady did make the Latte extra hot like she was asked to, bonus.

Very disappointed- 5 staff on, and only seems to be 1 working. Staff stood doing nothing but talking. Took 5 people to close 1 behind the counter fridge. Constant que of a dozen people straight through the cafe. Need better more alert staff for such a busy shopping outlet.

Very friendly staff. The drink was very nice. But no Percy pigs 🐽🐷

Costa has got infinity better for having M&S food. I still think they do the best extra hot latte. The one I visit usually when at Cheshire Oaks has a good seating area inside and out so you can usually get somewhere to sit and watch the world go by. Service could be a little better but otherwise great and I'll be back.

Typical costa coffee, funny staff

في الآوتلت الأجواء ممتازه وقهوه رائعه مكان واسع

Quite busy with long queue with rude people

Always a good choice for coffee and snacks cannot complain

Great place to chill out! Iced chocolate latte and tropical mango bubble are very tasty!

Always my favourite and the good thing is if you have a costa club card you can get free drink if any type from menu. I grabbed one after qualifying for a free drink by scoring 8 beans. They also send any new addition to clubbers first before adding them to menu so can always try any new taste first.

Service slow, more expensive than other Costa's. More ice than drink so not much flavour in frappe.

Even iced 🧊 Americano tastes better then the bubble 🫧 tea 🧋

The slowest service, must have queued for over 25 minutes for just a coffee. Staff seemed disorganised and as much as there appeared to be enough staff it was a shambles.

Absolutely pathetic. Google sends you to the back of the car park from when you're inside the actual shop. Our drinks were left at the collection station that was small in the corner of the store and hidden.

Very nice Costa coffee, nice palce for w brake from shopping. Many place to sit. Very fast services 👍

Busy shop three people serving waited in line about 40minutes thought it was expensive from a point of view of coffee chocolate drink and a pepsi plus no one appeared to be clearing tables we witnessed people clearing their own spaces come on Costa sure you could offer better service than that

Expensive coffee and food Needs more staff who work very hard.

Visited last weekend, they had opened about an hour, only another couple in the cafe. The amount of flies where the food is was amazing. The staff were very young and disorganised, in making the drinks, between the 3 staff, they spilled ice, milk and coffee on the floor and didn't clean up, having said that their manner were impeccable when communicating to the customers 👍 the floor, tables and chairs were very dirty, I cleaned my table and I seen others, after me, clean their chairs and table also. I didn't expect this from Costa, it is my favourite brand of coffee, very disappointing.

24 minutes to queue for a coffee is too long.

No toasted teacakes,no hot cross buns 🙄

Large Costa, didn't wait too long to be served, not very busy overall, tables were a bit cluttered but staff available quickly to clean up. Good selection of food. One of the better Costa in the area.

Very friendly staff and service, staff were very helpful as we asked them about a few shops if they were there on the retail park. Latte & tea were both nice & hot, cakes were great.

Having yo stand and wait for drinks and listening to staff make fun of your order isn't pleasant. Food was good and so was the drinks.

Unfriendly and unkindly staff at Cheshire Oaks Costa,

Only went for coffees and took them out very busy, staff were polite but busy

Very accommodating. Nice drinks, was nice to warm up with hot drinks on such a cold day

Very poor service compared to other Costa outlets. Not enough staff to manage the high traffic of this retail park café. After waiting nearly 10 minutes to be served my order was incorrect and not made together adding another 15 minutes before actually sitting down with our drinks, the barista making the cold drink orders up seemed flustered and hurried trying to get through several orders. Other customers orders were also incorrect or mixed up. The toilets were dirty too.

Very chaotic behind the counter, stopped making drinks part way through to see to someone else. The toilets are a no go area, better using ones around the corner. They are very dirty, wee and hairs all over seat and wet toilet paper all over the floor, no cleaning rota on show! They must not be checked very often!

food good & tasty, my order got a bit mixed up & I had to ask for the cakes I bought as the assistant thought they had loaded my tray.

Very slow indeed need more staff or a more efficient service

Cheshire Oaks - very slow service!!!

Mad busy but great coffee and lovely sandwich. Tables are untidy but the staff are run off their feet. And it's easy to move a tray of cups. Could do with a trolley to stack trays.

Always have hotchoclate at costa ... the new tolberone hot choclate is absolutely amazing !! Toped with cream soo good

It was BUSY, queuing out of the door busy. But still they got through to us really fast !

Slowest Costa coffee I've ever had the pleasure to visit ... one speed staff unable to get out of first gear a staff smile would go a long way at this branch

Took far too long to get served

I visited your cafe this morning. I got a latte and hot chocolate and a piece of raspberry triple cake. The drinks were cool and cake not fresh at all. The cafe for first thing in the morning at 10am did not have a clean appearance as floor was dirty under tables and toilet was not very clean.

It could do with a bit more staff instead of having one worker to do everyone so you can be waiting a very long time I will stay over 25 minutes easy depending how busy it is

Love to go to Costa with the family whilst on a day out. They've got a great selection of food and coffee!

Nice coffee, Not the friendliest service and slowest service of any Costa, Queued for 20 mins yet plenty of staff behind counter but only using 1 coffee machine

My daughter has severe allergies to milk and egg, she’s 2. I asked a member of staff if one of their cakes was vegan friendly, she emphatically said yes it is so i bought it, something didn’t sit right as it had chocolate sauce on top, i asked another member of staff to check…low and behold milk and eggs present, the original staff member just shrugged and said ‘oh i thought it was vegan’ a few people in the queue were shaking their heads in disbelief. I was livid, certainly not what you expect from a company like Costa 🤬

Not too happy to be honest , says Costa opens at 8am made me wait till 8:15 to tell me they open at 9am even tho on the website it says 8am. Please change the times if that’s the case as people have work to get to instead of wasting time standing around to be told you’re closed till a different time shown on the website.

Parking for non drive thru customers limited. Park opposite

Visited Mon 5th at approx midday, young woman who served on till was abysmal. Very poor attitude, then visited toilets, only disabled were open and the state of them was awful, so I went to tell a member of staff (unfortunately same person who served me) it was clear that I wasn't the first person to complain and she actually smirked at me, very rude, such a shame. Compared to my local Costa at Greyhound Chester they are a million miles away, clean toilets and staff who are very pleasant.

Making up excuses for not using coffee in a glass, and also serving food in a plastic cardboard instead of using a plate

Poor bad service ride staff member paper cups order forgotten

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Newly refurbished store, friendly knowledgeable staff...

Doesn't seem as good as it used to be.Can now however purchase M& S sandwiches.Visited twice recently and both tes dishwasher was broken so had to use paper cups INDOORS which isn't what I want to go out for lunch and use!

Do not use cups or glassware . All takeaway cups even when you stay in. Nice outside area to sit.

I was going to McDonald’s cafe but Billyboardman convinced me to stay and have a chat , a great experience he also dared me to down my hot chocolate, with his co worker / friend stutterstat also cheering me on , great experience I recommend to others

I adventured into this Costa by accident. I actually wanted a Starbucks, however the two staff kept me in and made me Costa fans. Billyboardman and Stutterstat were there names and they tempted me to chug my white hot chocolate down. A shy girl called daisy also cheered me on. It was a great experience I will be returning

Probably worst Americano I've ever had from a Costa outlet......absolute dishwater with no taste......very poor

Cutlery and cups were dirty. Toast was toasted on one side, air con on full blast when it's 10c outside so everyone was freezing. Ran by a bunch of kids.

Air conditioning full in so really cold inside

We've stopped for a coffe and a bite. Could not believe how disgusting it was! Took a knife from the rack, cut our toasties and put it straight back as dirty as it was. Tables...picked up the dirty dishes but not a single wipe. Toilet absolutely disgusting too.. I was looking at the customers disgust too. It wasn't just us. Costa, what's happened to your standards?? Absolutly filthy!

Queued for about 15 minutes, eventually got my drink which tasted just like hot milk. Only one toilet in use I was told and it was the disabled, absolutely covered in crumbs of some sort and nappy bin over flowing. Most tables were dirty too!! Won't be returning

Queued for ten minutes. My £10 worth of club points had expired. The toilets were either closed or out of paper and soap. H&S should visit with a decibel meter as I couldn't have a conversation with the person opposite me. The extra star was for the coffee.

I was a big Costa fan, but nowadays most of the costa branches can not able to provide me a proper latte. They are not frothimg the milk we have got only hot milk and coffee.

It's been a while since I last visited Cheshire oaks. So as the weather turn a bit wet today popped into costa for coffee and cake. Its had a makeover , which I love seems to be more seating and adequately space out at same time. Before it was a free for all to get in the que. Now it's more streamlined one way in , served , collection at end brilliant. Staff very pleasant which is always a good thing, good customer service from them, and they keep the seating area very clean. As soon as tables vacated, they clean and disinfect them ready for next customers. Will definitely call again next time I'm there.

Been in a lot of Costa's, but this one is the least one I've liked. Ordered a tea and latte to have in, cups not clean and full of bits, when I asked them to change it, they asked what was wrong, you could see all the bits, reluctantly they did. Staff need to tidy themselves up, and get their hair tied back, they are serving food and drinks, not messing with their hair. Very disappointed, won't be going to that one again.

Great atmosphere and great staff. The only place I get great decaf coffee.

Just went for a cup of tea while shopping.

Be prepared for a approximately 15 min wait to get your drinks if not longer if you are queuing by the entrance door ..slow is an understatement!

Very busy, as people wait for the shops to open. Everyone was served quickly and the sausage bun was surprisingly nice.

Quick friendly service but they had run out of medium takeaway cups so we had to have a large one. This was no real hardship. The outside seating area was mot very clean and you had to sit around cigarette ends and spit. Not nice. Not Costas' fault entirely but needs to be managed through the day.

Service for take away was extremely slow today, would have been quicker to stay in the staying in line.

Lovely service staff helpful lovely and clean

Good coffee. Very busy so a little wait but staff very friendly and were constantly clearing and clean tables which was very reassuring in current climate.

The drinks are always good, the staff are friendly and have some good sandwiches/toasties/cakes if wanting to eat something on the side.

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Good coffee here friendly service

Food and drink ok, but toilets very poor and dirty. Not pleasant.