Edinburgh Castle Cafe in Edinburgh, City of

We booked this afternoon tea as a treat whilst away for a few days in Edinburgh but can honestly say it is the worst customer service we have received anywhere. To start, we were kept waiting for 20 minutes, after being seated, before anyone came to speak to us and the room was freezing cold. Food was reasonably nice but when asking for another pot of tea, which we had been advised was included in the extortionate price of the afternoon tea, they simply topped up the existing tea bag with hot water. When we asked for a new tea bag you would have thought we had asked for the world! Everything seemed to be too much trouble and made us feel as though we were making a fuss. There was a teaspoon of jam provided to accompany two scones and when we politely requested more jam we were told this was not possible as it had all been measured out according to the bookings for the day....unbelievable! A little more thought and consideration about the customer experience would have made all the difference but sadly we would not recommend this afternoon tea at all, you would do better in the regular cafe with a sandwich, piece of cake and cup of tea.

We had a great experience! Kenneth was personable and friendly. We had the Korean Chicken burger and Bacon Roll, both were delicious. It was a great way to start our travels.

Deceptively large beer garden at rear

He estado aquí unas cuantas veces y aún el servicio podría ser mejor. Hay un montón de aparcamiento gratuito exterior. Zona de bar tiene TV y plenry asientos. El restaurante tiene un invernadero. El personal es amable, pero necesitan ser más profesionales. El menú es variado y se pueden conseguir medias raciones. Los precios son promedio. Podrían mejorar y creo que traer más clientes.

Delicious food, large selection of tasty beers, cozy interior