Based on 317 opinions finded in 1 websites
Opinions
We had food here throughout our stay at smokies hotel and it was so yummy with very generous portions!! Staff were lovely too thank you
Bethany . 2022-09-03
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Nice venue very friendly staff well organised easy to reach big tables clean toilets I really want the wine
Giuseppe Di guardo . 2022-07-30
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Just celebrated son's birthday the service was excellent all of the family thoroughly enjoyed it. Food and drink good quality, well presented, relaxing ambience even with 4 young children. We will definitely be back. Thank you Tom and colleagues service excellent. #teamsmokies#brilliantbirthdaycelebration
ManchesterNortherner . 2021-05-17
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We had a lovely stay on bed and breakfast and evening meal. The food was excellent, we had the steak and trimmings, followed by dessert. We have to mention Miguel who really looked after us and went out of his to make us feel relaxed on our Wedding Anniversary. The hotel staff were very accommodating and the hotel was very clean and very organised. Our room was lovely and spacious and would definitely recommend the restaurant and hotel for great food and to stay.
Bryan P . 2020-09-06
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After a few great visits we have given great reviews about smokies in the past, we even got married there and everything was fantasti, we decided to go on the eat out to help out scheme. Disappointed isn't the word, didn't feel covid safe, the guy who served us brought drinks wearing mask then started touching his mask as he walked off. The lady at table next to us left but no one came and cleaned table. We both ordered the Ribeye steaks, they were tiny, it came with a basket of frozen chips, one tiny stalkless mushroom and half a tomato. It tasted OK but it felt like they had halved the portion sizes to reflect the scheme. My husband had a shandy and I had vodka lemonade, both seemed very weak. It cost 32.75 after the discount. I can't imagine anyone paying £52.75 for what we just had, it was a total rip off. It was a limited menu, but on the menu we found on line it had the Ribeye we ordered and it was advertised as 10oz and was same price so that's what we expected. I'd say it was 4-5 oz as when I order 8oz I can only finish half of it but I finished all this apart from all the fat I left on my plate. Last week 4 of us went to summit in Royton, all had steaks, pints of coke and one of us had vodka lemonade and it cost £29 for four of us, portion sizes were a lot better, and totally covid safe. Sorry smokies but we won't be coming back anytime soon.
RobnJo69 . 2020-08-18
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We booked a table online which was very easy. The staff were very good. The Restaurant was not open so we had our meal in the bar area. It was a small menu but a very nice choice. The food was very good. The evening was quiet and very relaxing. We look forward to our next visit.
826bryanp . 2020-07-30
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We ate here for Sunday lunch with the family. Very good food. Three courses for £13.50. All the food was tasty. House wine £20 a bottle. We did have a bit of a wait between courses. But thoroughly enjoyed our meal.
AngelaM007 . 2020-03-18
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We had a lovely meal just after New Year. We had the tapas starter followed by steak for the main meal and sticky toffee pudding for dessert and coffee later. The staff were very accommodating and polite and friendly. We will definitely be back soon.
826bryanp . 2020-02-04
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Only had bar snacks always been tasty, filling and I think good value. Sometimes there been a wait but the food is hot and freshly prepared.
Stewart_Yorkie . 2020-01-15
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Went as 5 adults and 5 children. Food choice and quality excellent as in previous visits. Good choice of starters and sweets Only downside as on previous visits is the service. You are only asked for drink orders when you arrive other than that you have to go to the bar or try and wave a waitress down’ Also slow to clear plates after courses even though it was not busy We will visit again as the food is worth it but service is so simple to get right with a bit of thought.
chrisfU3949DN . 2019-12-15
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Came to smokies to celebrate our parents 50th wedding anniversary. There was around 25 of us in total eating in the restaurant. The organisation was great,service & food on the night fantastic. Thank you for a great evening.
Miss P . 2019-11-24
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We booked at short notice with Sophie who was very good. We had a lovely meal and nothing was to much trouble. The staff and food was excellent and they made us feel very welcome. We look forward to our next visit very soon.
826bryanp . 2019-11-05
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5 of us come for afternoon tea, Welcoming and helpful on arrival, got served our drinks very quick, asked about likes and dislikes, lovely fresh sandwiches, sandwich fillings was lovely, lots of cake to go around
26oscar . 2019-10-29
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Came to smokies and was served by an awesome bartender Josh. Had some good banter and quick to serve. The place was lovely. Great set up and great food too!
CJ M . 2019-10-18
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We attended the launch of the new menu with 25% off. We had the sharing platter and steak and duck for main course. All the food was of a good standard. The service was slow but all the staff were accommodating. We were surprised to be sat in the bar area. But despite having been moved we still enjoyed our meal and was impressed with the new food choices. We have a benefit card and look forward to using it again in the near future.
826bryanp . 2019-09-14
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Excellent,friendly staff and food a real pleasure..The lamb shank was superb,just melted in your mouth.We were spoiled for choice at breakfast.
Lynda B . 2019-09-01
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I've never felt driven enough to write a bad review until tonight. Horrible food cooked like a total amateur.
Robert W . 2019-08-27
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lovely Food and quite reasonable Breakfast is all you can eat wether it be Continental or full English
oldhamsparky . 2019-07-30
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Afternoon tea was nice with attentive staff, however when moving to seats outside using a different bar, found it very expensive and unhelpful barman (Matthew) needs some people skills.
Loracyam52 . 2019-07-21
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The restaurant has a lovely ambience, clean and light. The food was delicious, tender carved meat with a good choice of accompanying vegetables. The staff were very friendly especially the chef carving the meat and Gemma the waitress. We will definitely be ba k again soon ☺️
Suzanne H . 2019-07-07
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Although the restaurant menu looked lovely, we chose to eat in the bar when we arrived late on Friday evening because the options were probably better for us at that time. We did however have breakfast in the restaurant the following morning. The cooked breakfast is a buffet, so you can choose exactly what you want - they even do vegetarian sausages, but I decided to order the eggs Florentine instead, which was a good choice. There's also a continental style breakfast with a small selection of individually wrapped cheeses, fruit, yogurt, bread, a variety of spreads, and pastries. Take a look around the walls, where there are pictures of famous Mancunians! You can order breakfast when you check in, or pay as you go which we did. A better commitment to the environment would be good, less individual plastic packaging, but I guess this is not easy when you're catering for people with different tastes.
Sarahrt2 . 2019-06-10
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We had a lovely meal soup for starters and ribeye steak for mains with sticky toffee pudding for sweet. The food was excellent and the whole evening was very good. The head waitress Gemma made us feel welcome and nothing was no trouble. We will be back very soon.
826bryanp . 2019-06-09
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Fair choice, hot food, soup lovely, plenty of attentive staff, clean and welcoming although drinks expensive
Michelle c . 2019-04-22
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We arrived without booking .The restaurant was busy but we was well looked after.
826bryanp . 2019-04-21
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I have been in a couple of hotels with restaurants in the area over the past year. Eat @Smokies restaurant has a nice selection of food and a quiet atmosphere. Holly has by far been most outstanding in service and very personable. I have been able to enjoy my experience in dining with service that I have not found in other local establishments.
RARontheroad . 2019-02-24
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We went to smokies on the spur of the moment we live near and often go for a nice quiet meal.
826bryanp . 2019-02-18
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Been for carvery here many times and always been excellent, but on Sunday it was rubbish and its put us off going again.
Michelle B . 2019-02-05
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A lovely start to the New Year. Once again Smokies made our family get together really special. Lovely food and good service. Thank you to all the staff! this was our fourth year and hopefully we’ll be back next year.
kam099 . 2019-01-12
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Delicious soup - a gorgeous lamb rump and veg and a great pud. Really lovely and excellent service. Staying in hotel but was surprised at great quality amd value. Recommend
Griffblack . 2018-11-26
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Fantastic food, great service especially to Zoe for looking after us, will definitely be coming back tomorrow 👌
KevinA2454 . 2018-11-20
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Had a fabulous starter and main meal in smokies Zoe and Jason were most attentive and polite a very nice experience
Mark S . 2018-11-15
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I am recently staying as a guest at the best western and have eaten at smokies for my evening meals each night. I must say I am very impressed with the food and particularly the service of the waitress (Zoe). She was very professional, polite and attentive to myself and others in the restaurant.
Glen P . 2018-11-14
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I have visited Eat...@Smokies restaurant a few times when i travel to this area on business. My very first good impression was the staff. In both restaurant and hotel the staff are exceptionally accomodating, friendly but not intrusive, helpful, professional and efficient. At the restaurant I was served by Zoe who has all the qualities mentioned. The restaurant has a small but varied selection of dishes for various courses. There is an acceptable wine list with the choice of decent house wine. The food is freshly prepared, none of the vacuumed pre-cooked food that most chains serve and it is well cooked and tasty. I have not had a bad meal in 6 separate visits. I had linguine with prawns, courgettes chillies in a delicious creamy sause with plenty of parmesan on top. A good portion and really tasty. I personally would have preferred the pasta cooked for 1-2 minutes less but I am Italian and for the English palate was perfect.
pands21rr . 2018-11-14
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Excellent meal here on a Monday night. We were staying on business and had not visited this hotel or restaurant before. Service was very good and our waitress Zoe was attentive, but discreet. A very good balance!
J0hnH_W . 2018-11-05
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Popped in for a carvery and had a lovely time. A warm welcome from Emily and Gemma, smiling and friendly. Lovely choices from starters and the carvery itself was beautiful. Offered 3 different meats and got a nice portion of each. Jason was great on carvery, lovely fella. My partner had a Eton mess and loved it! Great value for money, only 11.95 for 3 courses, will most certainly be back!
Andymartin62 . 2018-10-28
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Warm welcome from the lovely staff, Emily and Gemma were brilliant! The carvery was the best we have ever had, lots of choice, especially for starters. Carvery was served by Jason, he was so very lovely and friendly. Alternative cheese and onion pie which was brill to see on a carvery, it’s even better as you can have both meat and pie. My father in law doesn’t eat much but he finished his full plate as he enjoyed it so much. Was lovely to have the waitress checking up on us and the meal. Lovely Sunday afternoon.
mummeechele . 2018-10-28
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Visited for the carvery on Sunday after returning from holiday and not wanting to cook and what a fabulous choice we made, from the minute we walked in we were made very welcome and was attended to by Carolina who was pleasant, helpful and couldn't do enough for us.
Michelle B . 2018-10-22
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Visited the restaurant after getting back from holiday. This is a real gem of a place, excellent food, good customer service and a pleasant atmosphere. The two staff serving on, Gemma and Caroline were the most pleasant and helpful people I have met in a restaurant. We had the Sunday carvery for a reasonable £11.99 for three courses. Be aware, the restaurant is open until 6pm on a Sunday, not 5pm as suggested here or on Google.
DepressedLemur . 2018-10-21
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We booked a table at the restaurant and although they had a wedding function on and was a tad slower with service they still delivered amazing service and food.(a free drink was offered for the slow service which was kind considering the wait wasn’t an issue) The beef was to die for and the servings were huge! Zoe the waitress was a little gem. She was attentive to all our needs and looked after us very well. Deserves a raise!!! Would eat here again :)
adamhoyland96 . 2018-10-19
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Very pleasant service from Zoe and Carolina. Good value and good food. Warm bread basket would have been a welcome addition for starters but still a great place to eat in a small town.
MichaelJohnK3 . 2018-10-19
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First visit to this restaurant as I will be staying at the hotel a lot over the next few months. The girl server was on her own and she did so well on a very busy night. We waiting a while for our order to be taken but as explained she could do no more.
MrsCP1984 . 2018-10-17
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Attended Sunday 14th October 2018 Me and my Husband for Carvery at only £11.95 for 3 courses! Fabulous!! Food was tasty and fantastic value for money . Staff are lovely specially Zoe and Caroline who looked after us and provided a good service.. We are Benefit members and we will be returning again and again. We also had our Wedding Reception here friday 12th october, that's how much we rate Smokies!! and Recommend Eat to all.
gwenmaxwell11 . 2018-10-15
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Visited today with my husband and daughter. We arrived earlier than booked and were told we could sit at our table even though early. What great value the carvery is... less than £12 for 3 courses! And children under 12 eat and drink free as long as an adult has 3 courses. Definitely worth a try!
Angief1966 . 2018-10-14
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I was very happy to visit this lovely eating establishment with colleagues. The good is really good. The food delivers on all counts. It looks good and tastes delicious. I recommend the lamb burger. Lovely! I will be back.
teeka10 . 2018-10-11
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Just enjoyed a very pleasant meal after a long journey. The starter of soup and the main course of sirloin steak were just what was required and the delicious hand cut chips were perfect. The table service was provided by the lovely Carolina and I couldn't have wished for better.
glyn181 . 2018-10-10
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Great food, starter was lovely and main was delicious, with fantastic service. Zoe and Dawn were lovely. Thanks for a great night.
oliviaann . 2018-10-09
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Very friendly staff excellent food the staff could not do enough for you I recommend anybody to try I would come again
crdickson . 2018-10-09
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Very good food excellent service very clean nice atmosphere very friendly I would recomended to anybody
waldimarcin . 2018-10-09
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We called in for Sunday Lunch with family, hadn't booked but they were able to accommodate, the lunch was the three course carvery, the food was excellent and great value for money, the restaurant is modern and very clean and welcoming, the service from the two young women working there was extra special, Zoe and Carolina , Carolina made our four yr old granddaughter feel very special and nothing was to much trouble, delightful young woman and a credit to Smokies restaurant.
Terry C . 2018-10-08
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We arrived late after checking in to the adjacent hotel. Great service by Carolina and a good atmosphere. We had the veggie curry and salmon mains which were very tasty. Highly recommend.
Mark S . 2018-10-05
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I book an executive room here, but was disappointing we were on the 3rd Floor to find there was no lift and 4 flights of stairs. The whole place is a little tired and could do with updating generally. It appeared to be understaffed, although the staff were friendly when you could get someone. Breakfast was disappointing.
Manxie1951 . 2018-10-04
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Carvery at Smokies yesterday was absolutely amazing. The fresh choice of the salad bar and soup for starters, to the delicious meats for mains. The dessert was fantastic and as was the presentation. The service was brill from lovely Zoe and Caralina. We were served mainly by Zoe who was accommodating and so welcoming. We could not give her enough credit. She looked very professional with the uniform and waistcoat, though the other female member of staff Caralina wore trainers and wasn't wearing the waistcoat, so she looked a bit unprofessional. Though we weren't served by her, she helped collect plates and was chewing gum very loudly which was quite off-putting. But we will definitely be back as the value for food and quality is unbeatable and was surprised it didn't have more people in.
Paula C . 2018-09-24
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Best carvery ever nothing to much trouble food was excellent and kids ate for free. Service by Zoe and Caralina was outstanding .Will be recommending it to other family and friends as have been to many carvery restraunts and found smokies to be outstanding in value and customer service welk done smokies
Kath Z . 2018-09-23
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Our friend had recommended us trying the restaurant so we did. We both had rib eye steaks which were cooked perfectly and we chose blue cheese sauce to go with them . Delicious!
Lesley B . 2018-09-08
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Been today and had a really nice 3 course carvery costing only £11-95. It was freshly cooked the meat was really tender and the veg cooked to perfection. Cannot fault it, could eat it again right now
MarkD_1965 . 2018-09-02
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The food was great and the staff very helpful and friendly, a good selection of food including starters, nice selection of meat and veg, and the deserts are lovely and lots to choose from.
Kerrie M . 2018-08-27
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We often meet up with our extended family at Smokies. Sunday lunch is very good value and the fact that you serve yourself with both your starter and main ensures that everything gets eaten and enjoyed. Desserts are wonderful.
Carole W . 2018-08-17
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Best carvery food I have had for a long time, service of leanne was great as usual would definitely be back 😀
Tourist646859 . 2018-07-22
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Good food , good portions, good variety, friendly staff, decently priced, very handy hotel for us close to our friends house. Very handy.
allan p . 2018-07-01
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My husband and I came back here for our 1st anniversary meal after marrying at the same place the year before. It was fab. The service was great, the food was amazing and a lot bigger portions then we expected. The two girls zoe & emily who took our order and served us our drinks and meals were brilliant. Very helpful and polite . We were extremely happy for the attention the staff showed us in celebrating our 1st wedding anniversary and would most definitely recommend to friends and family. We will be returning x
Steph E . 2018-06-21
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Good food no very good value. Servings were good but didn't leave feeling as if I had eaten my weight in food.
Iainc1623 . 2018-06-10
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We visited smokies on Saturday. We both had the steak which was cooked medium which we asked for and was very good. The sticky toffee pudding for dessert was very good and coffee to finish which made a lovely end to the meal and a lovely evening. A special mention to Leanne who made us feel very welcome and was very pleasant. We look forward to our next visit.
Bryan P . 2018-06-02
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We always "eat" here when we stay at Smokies Park Another lovely meal, the 2 course deal is a very good offer Special mention to Shane who made us feel very welcome
Petera1 . 2018-04-28
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My husband and I were staying at the hotel and chose to eat at the restaurant. I had the steak and it was perfectly cooked and very flavorful. We did the 2 for 29 pound meal and it was a great value too ! The desserts are decadent! And a small glass of house wine to boot!
M4maM4nn . 2018-04-24
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We visited smokies last night, having not been for a while we was pleased with the new menu.
Bryan P . 2018-04-21
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Absoulte loving this place. Welcomed by leigh who looked after us all the way throughout our stay once again. What a gem she is. Chef brilliant sorry forgot his name but such a nice lad. Food excellent hot and delcious. Overall gorgeous tasty and everyone looks after us. Thank you once again xxxxxx
traceyfleming01 . 2018-04-15
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absolutely lovely carvery, jason the chef was so professional and funny very friendly with the kids. All staff was brillaint will be deffo coming again
Beth1994xo . 2018-04-01
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Our family were staying in the hotel for two nights and we met them for a meal in Smokies. The receptionist told them we didn't need to book in the dining room. We arrived in the dining room there was one table with about eight people already seated, we waited for a while before someone appeared to seat us. Three of us ordered the ribeye steak...30 mins after ordering we were told they only had one ribeye but we could have two rump steaks, for the same price! (£21.00 each so not cheap!) Thirty mins later (another couple had arrived and had their starters and mains whilst we were still waiting!) When we eventually received our meals I wasn't impressed with my ribeye, certainly not 10oz, cold, over done, I asked for medium. The chips were hot everything else was cold. The waitress was very nice and apologetic she said it was because they had a party next door. Very upset for our family coming over from Basingstoke to a very disappointing meal! We thought it would be easier to dine where they were staying, but we should have took them to a restaurant we like near us!
carole G . 2018-03-29
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Excellent food was served at both days while I attending a conference in Oldham. Would highly recommend a visit. Very friendly staff as well!
sethi_monika . 2018-03-10
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Went for a family meal at eat@smokies on Sunday, we all cose the three course menue and the food was excellent and very reasonably priced and hot , the staff were very friendly and looked after us. We had our 23month old Grandaughter with us and the staff were briliant , I would highly reccomend this restaurant,
Thestand123 . 2018-03-05
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Just returned from the sunday carvery.
daz3444 . 2018-02-20
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Checked the menu rather late in the evening, due ate arrival, and noticed a special offer which was too good...
Roland K . 2018-01-18
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I was also invited to the celebration on Saturday arranged and booked by my Mother in law for her 70th...
arfletcher . 2018-01-11
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I went here as part of a birthday celebration and ended up being the only group there which made it...
Emily F . 2018-01-10
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I was amongst a party of 11 for my mums 70 birthday celebration on Saturday. From the moment we arrived...
Lisa F . 2018-01-09
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11 of us booked the restaurant for Saturday 6th January for a 70th Birthday family get together The whole experience...
mikeygSouthport . 2018-01-07
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Unexpected child free night so ended here for a meal, Great service by Leigh and the team, food was lovely...
Un miembro de TripAdvisor . 2017-12-22
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Good choice for breakfast, nice hot food , good variety, friendly staff , nice atmosphere.clean restaurant.
allan p . 2017-12-13
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We ate at this restaurant twice in our stay and found the food to be excellent. The service was very good although the beer could be improved. The food was key for me, it was well cooked and presented well.
Mike B . 2017-12-08
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We went for the £60/£10 offer which enabled our friends to stay over. We had a nice meal. This was an excellent way of more people to use your restaurant it's a shame it is not advertised heavily. There was two weddings on so the rest of the hotel was busy and a nice atmosphere. Our friends from Leeds really enjoyed their stay and will probably want to repeat the experience again soon. The staff and food as always were very good.
Bryan P . 2017-12-05
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The restaurant was cold as the heating had broken despite a number of heaters being used. A number of choices were not available but the food that was on was very good.
Martin G . 2017-11-13
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We enjoyed another nice meal at Smokies. We had the soup for starters and salmon and pasta for our main meal which was excellent followed by cheese and crackers and coffee. The staff and service were very good and pleasant. The couldn't do enough for you. We would definitely recommend this restaurant.We look forward to going again very soon.
Bryan P . 2017-11-02
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help yourself breakfast was excellent, couldn't ask for anything more! staff were friendly, food was hot and tasty and a good selection.
David M . 2017-09-28
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We have been going to eat@smokies for a number of years. The last visit was very disappointing but our visit on Friday night was excellent. All of the food was of a good standard as was the service. We enjoy going to eat@ smokies because it is local for us and we look forward to returning soon.
Bryan P . 2017-09-16
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Hidden gem good carvery not expensive 3 course for £11 Staff friendly nothing to much trouble.We need to use this venue or could lose it.
Dorothy L . 2017-09-10
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Last Sunday we had our very first Cavery at Smokies Hotel Sunday 4/9/17 my Parents treated us to a meal before our big day Friday 8/9/17 which Ive just sent a review saying how perfect the day was, however the Cavery we had was lovely. All staff and team where fantatsic, gorgoeus meal and well worth the money, we certainly will be doing a Cavery again that's for sure.. Everything you get for the price is well worth its money. Thank you once again. We will be coming on a Sunday very soon and with our daughter too as all the kids stuff you do is fantatsic :)
StephaineGBarnes . 2017-09-10
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Food was very good and the service was great. Staff more than helpful. Will be returning very soon as well worth it for the price.
_michelle_sidebottom . 2017-09-10
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From the moment we arrived we were greeted by friendly welcoming staff, who checked us in and showed us to our room. The room was of a high standard and clean, very large bathroom with ample of shelf space and a large bath. All toiletries provided if you had forgotten your own. The bedroom was not overlooked and had fabulous views over looking the hills. Very large and comfortable kingsize bed. The evening meal was just perfect staff very attentive and happily accommodated any request. In the morning the breakfast buffet service was pleasant plentiful and hot with a wide variety of selection full English, vegetarian, continental, yoghurt, fruit juices and hot beverages. Again staff were friendly and helpful. Would definitely recommend to others and will certainly be returning.
beckford98 . 2017-09-10
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Not an extensive menu but the food was excellent & the staff couldn't have been more helpful, it was just what we needed after a long journey.
Samantha1873 . 2017-07-26
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We had the mezzanine starter for two which was very nice. We waited a long time for our main meal. The meal was not as nice as it usually is. We were told there was a different chef on. The staff were very apologetic and very nice. Although we will still eat at Smokies.
Bryan P . 2017-07-22
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One glance at the hundreds of reviews I have submitted will show that I am not a person who moans or criticises establishments as I know how easy it can be to find fault anywhere if you so desire. As a result, my reviews always tend to air on the side of the particular restaurant/hotel I am reviewing.However, our experience at Eat@Smokies was nothing short of scandalous and this is without doubt the worst restaurant we have ever visited.The restaurant itself is tastefully decorated and looks classy. The staff are excellent and in particular Rhiannon our waitress and Sophie the manager. Both young ladies are warm, friendly and welcoming and possess excellent customer service and inter personal skills.Unfortunately,that is where the good news ends. Upon arrival we ordered a Starter of Chilli Prawns on Toast. I am not a chef, but this is not a difficult dish to prepare and takes minutes at the most. The restaurant was not busy and there were a total of 23 customers which included a party of 10 who had already had their main courses. We waited 30 minutes before were were served with our order.Having eaten the starter we then had a wait of some 45 minutes without the Main Courses appearing. Other customers were extremely agitated as they too were experiencing lengthy waits without being served. I spoke to our waitress and pointed out the unacceptable wait and soon after she served us our meals. I ordered the Meat and Potato Pie which was described on the Menu as being served in Shortcrust Pastry. What I was served with was a Steak Pie with a Puff Pastry topping. It was accompanied with Mash Potato and Cabbage. I was so hungry that I was past caring and needed to eat as I was literally starving at this point.Apart from being served the wrong dish, what an utter disaster this meal was ! The mash and cabbage were absolutely stone cold. Not Luke warm - freezing. The pie at best was tepid.I called the waitress over and pointed this out to her and she took it back to the kitchen and returned a while later and told me that a new meal was being prepared for me. I am afraid that by this time I had given up the ghost of ever getting a meal and told her not to bother as I would visit a local Fish and Chip Shop !Other diners spoke to me about their annoyance and displeasure with the restaurant and one couple in particular left without having been served with their Main Courses.I feel genuinely sorry for the young ladies who are the Waiting Staff as they have no control over what happens in the kitchen (very little judging by our experience !) but bear the brunt of customer complaints although it is simply not their fault.We are staying in the hotel for 2 nights and 4 friends are arriving today but not one of use will dine here as it really is the worst dining experience we have ever had......
Noel W . 2017-07-21
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The food available is just fine; rather a smaller menu and better quality than a huge menu with quality compromised.The evening service is very good but the offering of bar food with more or less the same menu has resulted in fewer people in the restaurant as there is a screen in the bar. great for us who do not want the noise of a football match on in the background, so a good move from my point of view.The bar Staff are great. Diane, I am getting you a set of roller skates at some point. she is always on the move and on the case. Great empolyee. Just wish that I had her stamina.So overall a good impression. Hotel WiFi leaves a bit to be desired. I was in 217 and the WiFi was very hit and miss. Also if you get breakfast, book it at the time of checking in. It is about £3 cheaper than if you rock up in the morning and are not on the breakfast list!!
John B . 2017-07-14
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Start of a business stay this week and my first dinner for the week.Always look forward to eating here at smokies, never had a bad meal and I've been a regular resident the last 24 months here.Starter: king prawn chilli on toast Main: duo chicken Superb!! Many thanks and look forward to the rest of the week!
Ashley H . 2017-07-10
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Came here for a family meal, lovely service soon as we walked through the door. We didn't book a table but they sat a group of 6 down straight away without any bother. Would definitely recommend for any occasion! Can't fault service and ambience!
Jodie S . 2017-07-08
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Enjoyed a delightful meal at Smokies. Plenty of choice, well presented with wonderful flavours.Big thank you to Leigh who made our evening very rememberable!Recommended !
Shaun M . 2017-07-08
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Today we had a table for my family of 8 celebrating Father's Day and my sons birthday. The food was amazing!!! Lots to choose from and very tasty. We will be back
A TripAdvisor Member . 2017-06-18
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The food was lovely and so were the staff. all the family felt very welcome would like to thank leanne, leanne and rhiannon for making our fathers day special
Rebecca T . 2017-06-18
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Excellent service from both Leanne's & Rhiannon , we are never disappointed with service or with our food . Different carvery chef then normal very pleasent & helpful . Highly recommended
tonypauline6767 . 2017-06-18
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Came here for a 70th birthday . Food was incredible ! Service was amazing . Sophie looked after us very well . Made us all feel very welcome ;) would def come back
Ian T . 2017-06-13
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Booked a table at very short notice for 27 people. Staff were excellent particularly helpful bar staff. Great food. Excellent buffet style starters and overall atmosphere very good. Would highly recommend, very accommodating and excellent value for money.
Alou50 . 2017-06-11
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26 Opinions
Really lovely staff who can't do enough to help. I have only bought cake and drinks, but i haven't heard anything negative about this cafe.
1386 Opinions
Went for late lunch first timers, Loved it great value will definitely be going back .
2 Opinions
Ordered a sausage butty and a latte as usual... asked for extra butter as I don't have sauce and the woman in the back that wasn't serving me jumped in and said extra what? So I repeated extra butter please and she said they are only supposed to put a certain amount on. Luckily the woman who was actually serving me ignored this pathetic statement and did give me extra butter.
305 Opinions
We visited here to attend one of the Christmas parties and what an experience! The staff were amazing, the party was so well organised and there was so much to do for the price. Would highly recommend!!!