Eaton Park Cafe in Norwich

A 15 minute wait to order, and then a HALF AN HOUR for a single bacon roll. Food was ok but you can’t really go wrong with a bacon roll🥲. Service was absolutely awful, although staff were kind they didn’t seem to be doing much to hurry along with their job, serving food. I and another man went in to ask after about 20 minutes, and they said they would check if they had it. Another 10 minutes later, they finally came out with a steaming hot bacon roll, as if they had forgotten to cook it and that my nudge was a reminder? Bacon takes about 6 minutes to cook. NOT.THAT.HARD. You would’ve thought that with all of the clout and popularity they receive, that they would know how to organise a cafe, they don’t.

Always always hoping they'll open another cafe in the park so the management of this place will actually have to organise themselves. Or even just a coffee/snack van. No other staff can be faulted because it's been running this way for years - sort it out maybe??

It is quite nice expensive place but nice

The best bacon rolls for miles ! Worth the trip just for a bacon rolls

Great place to go for a walk and use the activities available.

Disappointing,Very greasy bacon rolls,tasted like bread had been fried,salty but not nice flavour.Coffee lacked taste/weak.Service quite slow,and odd system.Was a birthday treat for a friend,bit embarassing!

Despite the covid restrictions the Eaton Park Cafe still serves a wide range of freshly made hot & refrigerated drinks and delicious cakes. There is outdoor seating behind the cafe and plenty of wide open spaces to enjoy your snacks. The staff are friendly and helpful, and the prices remain reasonable. Always a joy to visit.

Fabulous Café with quirky decor and great food set beside Eaton Park Boat Pond.

Fabulous food, well organised in a busy day.

I regularly come to the cafe when visiting the park. It has its issues. The staff are lacklustre and don’t work with any urgency. The tables inside are almost always dirty which when coming with my young son is a big issue. Bizarrely they don’t give you a plate with your grated cheese bap….subsequently cheese falls out all over the table. Why no plate? The cakes and tiffins are not bad. The bacon bap is great!! £4 isnt bad at all. The queuing system is tedious however I’m not sure what else they could do. The inside only seats about 36 which is quite small. I will be back, begrudgingly

Not the place to get a quick coffee but definitely worth the wait.

Lovely little cafe for a hot drink and cake after playing with my grandchild in the play area. Always friendly staff, and a nice selection of snacks

Dreadful service, 25 Minutes wait outside for 2 Teas and 2 hot chocolates. Didn't appear to be overly busy. Staff walk around with not a care in the world.

What a place just love it good food and brilliant staff so relaxed there just like being at home

Extremely mediocre coffee…often lukewarm and tastes like water downed dish water, overpriced and unfriendly, inefficient staff. Only go there for convenience when using the park and the music is good.

The que just to get a coffee on a weekend can take over 30 minutes, would be 5 star if you could enter/ be served like normal

This cafe is in a beautiful park and serves decent enough food my only reason for the lower score is that it is so darn loud inside and children seem to think it's an extension of the playground! That said, the staff are lovely and the artwork on the walls is beautiful so I'm still happy to recommend it.

Good vibes cafe Vegan options Had a vegan brownie and oat latte - was nice

Lovely food and helpful, friendly staff

Went to get a take away coffee, large queue outside, I assume waiting for tables / food. Couldn't get/ wasn't able to gain access so didn't bother. Shame. Must be good looking at length of queue.

If you want to wait half an hour for takeway coffee its the perfect place 👌

The cafe is dog friendly and has good food and the service is good in general a good place to visit 😀

Great spot for an afternoon coffee and cake.

it's very nice but quite pricey, was extremely busy but that's to be expected !

So so so slow at service, even just ordering a coffee. Am sure there’s a reason but their current method is abysmal. Maybe get more more staff?? Have to say if a coffee van opened up elsewhere in park they’d pinch a lot customers - our family included!

What can I say lovely atmosphere good food great service good music and also dog friendly nice to hav a place to relax after a stroll round the park and chill ten out of ten or

Really good and polite personnel, thanks a lot!!!

Really good and polite personnel, thanks a lot!!!

Had a great lunch with a friend.....Mediterranean hash I think it was called......yum....and hot apple juice xxx

I love this cafe in Eaton Park, it’s beautifully quirky and charming in a really welcoming and inclusive way, the young staff are always wonderfully friendly with everyone, the prices are great too with a cup of tea costing £1. The food items I have tried are tasty and there is a good selection of gluten free cakes on offer too. I visit often and alway enjoy the time I spend here.

Top quality bacon sadly deep fried along with fish fingers. My bacon sandwich smelt of a chip shop at the end of the shift. Luckily my friend isn’t a pescatarian as there would have been an issue. Definitely corner cutting.

It's way too boujee. Doesn't really cater to the kids much. Plus if you have a few children it'll cost a fortune. My child wouldn't eat eggs Benedict and the likes of. I asked a lady staff member with very short hair for a menu as I can't read what's on the wall and she pointed out so sarcastic the menus on the wall. Well that's great but the handwriting is so bad and my eyes don't see that far. All the kids wanted was some chips to share but they don't do chips. Most of the children highchairs are unstable and broken too. I did tell the staff member. Looked nice and clean anyway but wouldn't return

The cafe has a poor selection of overpriced food and service is slow if you want to wait for anything not prepared ... my advice is take a picnic and enjoy the park which is excellent

This place is pretentious and overpriced for not much at all. Still being made to queue outside when everywhere else dropped covid distancing well over a year ago. Asked for a large coffee to be told they only have one size of drink! Considering this is a cafe in a PARK they are not child friendly at all. Apart from some pombears and a fruit drink with no straw (luckily my toddler did manage to drink out of it) they have nothing to offer little ones. Even the ice creams are tiny pots of gourmet stuff that kids don't want. Waited an age for my coffee. Service is so slow, how on earth do you obtain a 20 minute backlog of hot drinks to be served! They are clueless and would not survive in a real coffee shop, can you imagine Costa Coffee telling people it will be a 20min wait for coffee! People would walk out. Trouble is they are the only cafe at the park and so will always have customers so I don't think they care. Come on Eaton Park get rid of these fools and bring back a proper family friendly cheap and cheerful cafe which isn't trying to be something it's not.

Lovely lunch, just took forever to get it

Delicious coffee and cake at a reasonable price. Great range available. And fabulous service. The cafe owners even cleared up some broken glass that had been left outside on the bandstand because they cared about the children’s safety.

Too few staff . Took 75 minutes to be served two bacon rolls. Staff spent most of their time dealing with complaints of delays from customers. No receipt given for orders , you just give your name . So no way of verifying what you have ordered and not good when first names are the same for three different customers. Mayhem.

one small coffee for £4.60, super overpriced. plus they gave me dairy milk when I asked for oat (i’m lactose intolerant),

Chaotic with 2 tills right next to each other with clashing queues but the food items I had were nice

Love this place. Beautiful architecture and the only curved eating area I've ever sat in.

Friendly little cafe. Lovely fresh made cakes.

The cafe is nice and staff are friendly, but disappointed that they are raising prices again. This is the second increase within 12 months. For example the cost of a hot chocolate in a small glass is now £3.20. I felt £3.00 was steep enough before. This will be my last visit to the cafe today and will seek refreshments elsewhere!

Very reasonably priced and a great selection of drinks and snacks. Particularly enjoyed the hot apple juice on a cold winter's day.

Great place, nicest mocha and great staff

Very slow service waiting 10 minutes for food and 15 minutes for coffee

라떼가 맛있고 공워에서 아이들과 시간을 보내며 쌀쌀한 날히에 따뜻한 음료를 마시가 참좋았음

Had a snack few times, always friendly staff, good choice for quick food, just unfortunately never enough space indoors as its a very busy place. But more seating available outside if not raining. Had halloumi winter bap, with stuffing and winter slaw. Was delicious.

It was an amazing experience visiting Eaton Park. Nice cafe friendly staff. Loved the visit.

This is a really lovely coffeehouse. It's set in a beautiful Neoclassical revival colonnade around a scenic rotunda in Eaton Park. The food is really yummy; I especially recommend the halloumi, stuffing, and winter slaw bap. The "posh coffee" is really good. Chai lattes are served here too. The coffeehouse service was great. Food comes out quickly enough, and the staff are happy to answer questions. It appears that this place can be very busy, so come early or allow for a lot of time, especially on the weekend. The atmosphere is laid back (dogs and kids are very welcome) and unpretentious, but there are charming bits like local art, a couple of upright pianos, and old candles. A really nice establishment.

Really nice place with hipster vibes, beautiful atmosphere and good background music. Good food and drink.

Always reslly friendly and good customer service, lovely coffees and bonus that it's dog friendly!

Love the whole vibe so marking it up for that. Coffee was average. Food was a massive letdown. Veggie roll was a monstrosity: over-fried sausage in a cheap roll with no condiments or any extra flourishes. For the price... Nope!

This is a great cafe, they have really fostered a fabulous community spirit, I visit a couple of times a week, it's important in my week 💜

Friendly staff with indoor or outdoor seating.

Lovely place in the middle of Eaton Park Very good service Nice menu (loved the fish finger baps) Atmosphere marked down only because it was so cold inside - decided to finish outside where it was warmer in yhe sun! Only real negative was size of tea cups - or rather tea small cups - you need to invest in some good sized cups or mugs.....its only water in the end so cost to fill isn't high! Overall cost for lunch was very reasonable.

They know how to make a flat white!

Excellent cafe with lots of goodies

Fantastic little café in the heart of Eaton Park. We has lovely walk around UEA lake and stopped off for a coffee and bacon, sausage and egg bap. Service is always great as is the quality of the food and coffee. Well worth a visit.

Great food,good choice. Prices ok.

Great coffee and friendly service

Waited 50 minutes for 2 prawn cocktail wraps and a Mediterranean veg jacket potato. After 30 minutes I enquired as to if the food would be long. Our order had been misplaced so I ordered again. 5 minutes later I was told they had run out of jacket potato's but would do me something with smaller potatoes which I agreed to. 15 minutes later I received 2 anemic looking wraps with very little filling and the Mediterranean veg and potatoes dish was so spicy I couldn't finish it, no mention of spices on the menu. I've eaten here many times in the past but this time was very disappointed.

Super friendly and helpful staff with some tasty dishes to choose from

Lovely little place very friendly,marked them down on service due to a small error in our order, but they were very apologetic and made up for it once the error was rectified. Pretty good value for money. Staff are very friendly would go back if I'm in the area. Lovely finish to the day.

Its ok but everything is £1 more expensive than necessary. I waited 45mins for a Sausage bap and when I chased after 30mins he said they lost the ticket.

There is no hygiene! Very dirty cafe shop. 5 staff were standing at the bar chatting, and all tables and chairs were dirty. I noticed the guy was making coffee he had very dirty clothing to wipe the steamer after use! Not good, definitely they need proper training. Will never go back there and not recommended.

Lovely cafe good tasty food and service is very good nice atmosphere in cafe

Their toilets weren't dirty, but there was water in the men's restroom.

Veggie sausage bap delish, although pricey. Bamboo cutlery and wooden stirrers. A teaspoon is nicer. Cup given, very small, with no saucer. Staff lacked enthusiasm, manners and charisma. I do t know if the cafe is new? They have a lot to learn. May e they will through reading everyone's comments as it's a beautiful cafe and setting. Lots of potential.

Lovely little place with a decent seating area out the back.

Came here recently with friends. It's a small cafe in the middle of the park, with both indoor and outdoor seating. Staff were pretty friendly, service was pretty fast, and the drinks tasted good and affordable - can't complain, really! Overall, a good experience!

Called in for a coffee and something to eat. Told to wait at the door to be seated by some guy walking around with a clipboard. Stood there being ignored by staff for a few minutes. I then asked at the counter and was told I had to order at counter and find a table.. all very abrupt. Had a coffee without a saucer so all naff stirrers put on dirty table. The waitress just wondered about in a daze.. it was a surreal experience. Absolutely zero customer service.. prices weren't cheap but the whole experience was just disappointing. It all seems like you are an inconvenience. Won't return and next time we'll take our flask.

Good coffee spot in Eaton Park. Accessible WC / baby change in middle of storage back of house area so bit awkward with a baby and buggy!

Nice area and environment. Self service to order. Pre packaged dessert.

Grow some manners, check your pricing philosophy, get some cups and plates (because washing up is more eco friendly than endless cardboard). Pseudo gentrification and it's not cool!

A huge disappointment. The coffee was not hot and was very small. Latte is not served in cardboard, no plates for the scones. Thisall in the name of recycling but in fact i is cost cutting by the cafe. Yet their prices are astronomical. Charging high street pricers for such a floored offering is completely unacceptable. Putting detritus in the recycling would be fine if it wasn't full to over flowing and not looking as if it was to be emptied any time soon. No return visit will be made.

Good Covid safety! And still lovely coffees.

Sadly this was a complete let down, I ordered the sausage bun which was incredibly bland and for some reason they soaked the tops of the bun in greasy oil and sear it, which was awful in my opinion. It is better to put some cheese and lettuce in there instead and salt. They also made us stand outside even though there was one person inside, so who knows what that's all about.

A brisk trade as there were a lot of people in the park. Imaginative menu, reasonable prices, friendly staff. What's not to like! Enjoy

Good value for money seating inside and out. Allows dogs.

Went yesterday with family,had to wait outside. Inside all very confusing and unorganised with dogs sniffing around. I had the bean stew with "focaccia" bread that was just a slice of white bread drizzled in olive oil. I wonder if this is under new management.

Coffee was mainly foam. Expensive. It would be better as a basic cafe rather than focusing on over priced food.

Lovely coffee and ice cream, but i was a bit annoyed dogs are allowed in the cafe. Seems everywhere you go dogs go, theres no escaping them and my girls are terrified. All you want is a cafe pet free to enjoy a coffee

Very over priced for what you get and right next door to very smelly toilets 😮

I just been in the cafe and tried to ask the woman behind the desk if they selling a water and before I even open my mouth she raised her hand and said I'm dealing with other customer. This so rude

Dog friendly cafe with space outside. Was lamenting the loss of the sofa at the far end but apart from that all good - coffee good, flapjack hearty and staff friendly 👍

A very disappointing experience. The ‘posh’ coffee, at £3 a pop, came in a very small cardboard cup and was weak and tasteless. Most unpleasant, so maybe it was a positive that it was so small!

They still seem to be operating some sort of covid 'one in, one out' system, which resulted in a long queue outside. There was no differentiation in the queue about whether you wanted to sit in/have food/take-away. All we wanted was a quick take away coffee. It would make more sense to have a coffee hatch for take outs, or at least separate queues. The coffee itself was nice, although expensive at £3 for a small coffee. They also didn't have any lids for take out coffee. Overall, not great for a quick take away coffee. Can't comment on the food.

The only cafe in the park and, it's just about ok, but it could be so much more. It was so much better pre-covid, but now they have rid themselves of proper teapots and plates and everything is in little paper or plastic bags, or the tiniest paper cups you have ever seen for teas, coffees and food at prices befitting table service and a proper cafe experience. The place never feels clean or cared for and the mostly nonchalant staff seem to care little about your experience. Queue up outside to order and get shifted out into the garden and ignored. It could be so good, but it just makes so little effort. Two or three sips and your tea is over. This park is so good, it deserves better. The queues will keep coming and while they do, maybe they just don't care. Certainly seems like it. When you have the monopoly, why bother to make it any good?

Why does it have to take soon long to get a coffee surely it would make more sense to have separate queues for food and drinks and everyone is a winner quicker service for all and potentially more customers. We waited 30 minutes (only 10 people in front of us)in that time saw at least 8 people join the queue then leave in frustration.

Nice place for lunch. When the sun is shining it is lovely to sit outside. Noisy inside. Very friendly staff.

Do these guys relise that covid is over? Made to que outside before being allowed access to the cafe. Place your order (take away coffee and a sausage roll)only to be told to then wait outside for your order to arrive. Whilst waiting outside in the rain for a good 10mins checking out all the signs with all the do,s and don'ts this cafe likes to implement,a tiny cup of coffee arrived and I was on my way. Come on guys get of your power trip scrap the queuing outside and take down your do and don't signs and make it a much more friendly environment to enjoy your expensive menu.

Friendly and homely. Outside dining available for warmer weather than when we went.

Had gone to the park for a walk and had read many positive reviews about the cafe. On arriving at the cafe we discovered a queue of about 7/8 people waiting outside. A lady was controlling access to one group or couple at a time. It took around 25 minutes to be allowed in, it was something of a surprise to discover that we could walk straight up to the counter to order. We ordered a wrap and a tuscan bean stew paid and were asked were we sitting inside or outside, as all the tables were taken we said outside. We sat outside and finished our tea before the food arrived having taken something like 15 minutes. My husband looked at his tuscan bean stew and wondered how to eat it as the person who served us had gone back inside so he stood up to go back inside for some utensils when he discovered a box with said utensils. (It would be helpful if staff at the service counter let you know where utensils are, or possibly the individual delivering the food who could either pick up the utensils or failing that let you know where to pick up.) The tuscan bean stew was more than warm and the wrap was excellant. Cannot imagine any possible reason why we might wish to return. We were here for about an hour of which it took 10 minutes to eat the food.

2 coffees, 2 Hot Chocolate’s (all in very small cups) and 4 very small pieces of cake…….£24.00!!!!! Also no sweetener provided (they don’t do it) alongside a very pretentious server and 10 minute wait for the coffee equalled a genuinely awful visit. Captive audience really has made customer service a non priority!! Park itself is beautiful but please please please bring a picnic!!!!! Never again.

Signage is badly written and confusing. Staff were rude to us about going in the wrong door, but I have sight problems and couldn't read the scribbled sign.

Excellent, tea,coffee, hot chocolate and rocky road all very good though I wish they would bring back toasted teacakes as in precovid days

We visited the cafe on Eaton park today. Tried to order soup nothing left ordered a bacon bap and egg bap and 2 coffees £14. Very expensive and very mediocre served in paper cup and baps in a paper bag. MY PARTNER WENT TO SIT ON A BENCH OUTSIDE WHICH DULY COLLAPSED AND SNAPPED INHALF MY PARTNER AGE 72 fell clutching the table. He has a small cut and his bottom is aching and shocked. I got a member of staff who apologised and offered a refill coffee !!!!!!!!nobody afterwards checked to see if he was ok POOR SHOW EATON PARK CAFE

We had a great time, cosy place, delicious hot potato

Poorly made and overpriced food

Great tasting coffee, although it was only tepid at best.