Eat at The Thatch Inn in Gloucester

Barista named Evie spent 5 whole minutes talking to her friend and made 5 customers wait longer than need be. After her long conversation, she finally got to her long list of drinks and was unable to handle them without asking for help. At least the Tiramisu Frappuccino was delicious, but she did not make it..

This restaurant is an absolute godsend, I’ve been vegan for six years and I’ve never had a takeaway that I could order from until I found this takeaway, I absolutely love that they do vegan options such as kebabs burgers and curries… I’ve never been able to find This in Gloucester Prior to this, As someone who’s ordered a few times from here, I have found many dishes that I like including the kebabs, Especially the chicken tikka and the chicken sides, However I have one slight problem with the labelling on the takeaway websites. On Deliveroo it is not clear the difference between the vegan dishes and vegetarian ones, on some of them they aren’t labelled as vegan or vegetarian, which is very confusing as a vegan as I don’t want to eat something which isn’t 100% vegan…. Some will say “vhicken” But will not actually specify if this is vegan or vegetarian. Also, I found out today that the chips are vegetarian and not vegan which really confused me as they served as a duo with many vegan labelled mains, But it is not clear that they contain milk or labelled as non vegan ! and this upset me as I’m a vegan and I have ate them before, I would’ve never wanted to if I knew that they were vegetarian and not vegan! I would love it if going forward each and every individual dish on Deliveroo could be labelled as vegetarian or vegan clearly to save this mishap or even have separate menus for vegan any vegetarians Asda is a big difference between the two, And for many, veganism is a very touchy subject and most people will not be happy to be served milk / dairy . The same as I wasn’t

Best pizza in the world. Thanks guys...

Thanks Maryam, coffee was great!

Such a shame. Came to the shop to get a medium pizza as prices was very good and have seen some good reviews. Staff was lovely and food came out quick until I got home and realised they did not state what chicken they had put on my pizza. I ran back over to shop to say I wanted plain chicken and was told I because I did not ask for this they put another on (all 3 staff told me 3 types of chicken) so not only did they not know what chicken they had put on my pizza they was also Incredibly rude when i asked for a refund. They stated I could have another pizza but after the experience of pure negligence to what they are putting on people's pizzas I did not want one. After back and forth with the manager who stated several times that I should of asked for plain chicken (blaming the customer) i finally got a refund. They should be making people aware of what chicken comes on the pizza especially if you have not been to this establishment how are you supposed to know that it's not plain like many other pizza places and what about the people who have allergies I'm sure this is against the law to not state what you are serving. Honestly I'm embarrassed for them and the manager at the state of their negligence and no knowledge of how to treat a customer.