Eagle and Child in St. Helens

We booked and paid £50 to use the room above the pub for our daughters 5th birthday in July. Turned up yesterday to put decorations etc up before the guests arrived, walked in the door by the beer garden to be met by what can only be described as what I imagine the bog of eternal stench smells like, coming out of the mens toilets. It absolutely wreaked! Then got told by the new manager, Rebecca Atherton, that she had forgotten we were coming and that there were no tables etc out and that we'd have to do it ourselves. Bit disappointing as wasn't expecting to have to lug tables and chairs round, but we did. All the tables were sticky with drinks spilled on them so had to wipe them all down as we set them up, the bar top was a mess so had to tidy that up too. No table cloths anywhere, so went down to ask for some. Was met with a look of disdain and was told I'd have to wait for her mum to bring some. The entertainer we'd booked arrived at 2.30 and was as surprised as we were that we were lugging tables round as it should have been done for us. Went back up to finish putting tables and chairs out and put our decorations round. Table cloths eventually turned up at 2.55...party started at 3.  The upstairs ladies toilet was absolutely disgusting.  I have attached pictures of it. Rubbish all on the floor, cubicle doors didn't click closed or lock. There was urine all over one toilet and the loo seat was actually on the floor next to the loo. Had the party, tidied up at the end and went down to speak to Rebecca about a partial refund due to the disappointing room and cleanliness issues, to be screamed at by another woman behind the bar (turns out she was Rebecca's mum, Karen). She screamed at me to f*ck off, that I'd done nothing but cause trouble and be rude to staff (which I hadnt). Told her I wasn't speaking to her and went back to speaking to Rebecca, again trying to explain why we weren't happy and again got screamed at by her mum, swearing and shouting.  Rebecca's excuses for the cleanliness issues were that theyd had functions on all week, but surely the loos must get cleaned every day? Bearing in mind, my kids were with me and the pub was packed due to the England game being on. Every one was staring at us. Quite honestly, it was embarrassing that a woman in her 50s was behaving like this. I told Rebecca I'd come back after the game to speak to her on her own, to again be screamed at to f*ck off by her mum.  I walked away from the bar, and one of my friends was queuing up to be served, got told by Karen that she couldn't serve her because she was shaking due to my behaviour and that she was going to kick my head in. This was infront of a bar full of people.  I had people I didn't even know coming to ask if I was OK as they had seen this display at the bar and had seen I had done nothing wrong. My friend came over and told me, so I went upstairs to get the remaining things of purs from up there. As we were putting them in the car, Rebecca came out and apologised for her mums behaviour and said it was unacceptable and that nothing I had said or done had warranted that behaviour from her. I accepted the apology, and said it would be nice if her mum apologised too.  My husband went back in to get the rest of our things, and was screamed at by Karen from behind the bar that she was refusing to serve us and instructed her husband to throw him out. Fortunately, her husband had seen everything that had occurred as he was sitting at the table directly in front of that bar, and didn't move. I assume he must be used to this behaviour from his wife.  We left then, as did the rest of the people we were with who were going to stay for the rest of the game, but said they refused to stay somewhere that treated paying customers like that.  We have been drinking in the Eagle for 13 years and I can honestly say that while these people are running it, I will not step foot back in there, and all of our guests said the same thing. The behaviour displayed was abhorrent, with no care for customers or that there were children there.  Karen is lucky I'm not going to the police as there were many witnesses to her threatening me.

Lovely place, would defo reccomend going. Great service and very friendly staff especially Becca

Didn't dine or drink here attended the rear bowling green only. Which is in decline due to landlords allowing children to play games on the green.

Good pub, beer garden is bang on, and is lovely on a warm sunny day, whilst nursing a lovely golden one. Shame the DJ with the Ibiza tunes in the beer garden are no longer a feature...that was a great addition with the previous landlords. It'd be nice to see it back in play. 😉

It really is poor that such a prominent village pub doesn’t offer a single cask ale. Sadly this has driven many former regulars away.

Great pub,outside beer garden is amazing...nice friendly atmosphere.disapointed that there was no cask ales or food offer

Great place, friendly staff, excellent beer garden

Great beers and very friendly staff, with good bands on Saturdays nights👍

Never once have a left "on my own accord" occasionally left of my own accord but this fella seems to think anything will do. Now whilst the whole hospitality sector is going down the pan this bloke is engaging in the most blatant "are you local" syndrome. Look over the road and see your future

Has benefited from investments in recent years, particularly in the beer garden, but the beer range and ambience inside are extremely poor. Surely it could do better as the only prominent pub up that end of Billinge?

Nice and clean, love outside but no body in

I tried to book a table here for my sisters birthday, only to be told they do not do food anymore, what a shame.

Landlord and staff brilliant nothing to much trouble great friendly pub wish it was my local 👍

Brilliant pub and great landlords

Lovely outside space with TV for football

Fantastic beer garden with reasonably priced booze

Really nice pub with very friendly owners. Decent prices and selection of drinks and a fantastic beer Garden which has booths, plenty of undercover areas as well as heaters and outdoors televisions. Great place

Nice tidy pub with friendly staff, great outdoor space at the back.

Nice pint. Nice no smoking area.

Lovely village pub does Sunday lunch serves good beer & very friendly.

Not a friendly welcoming pub, far better and clean pubs in area. Would not recommend all staff not friendly felt uncomfortable. The manager was rude when asked for clean glass.

I attended a RAOC veterans reunion there last night. We had a wonderful time, the pub staff and landlady went out of their way to make us happy. When the bar in the function room was not working they arranged for a young barman to collect t our drink orders, go downstairs to the main bar and bring up the orders, poor lad was up and down those stairs all evening and did it with great cheerfulness. The buffet was ni e, with curry and rice, various sandwiches, sausage rolls, mini pork pies and some cold cuts of meat and cheese. It was lovely. The locals enjoyed what we couldn't manage. All in all a very good evening nd well worth the 2 hour trip from Birmingham. I'm already looking forward to next year.

Quaint little pub , Stella Artois on draught,👍,say no more

Not a bad pub but pool table was very poor and owners where very local allocated, wanted to remove a few of us even though we had spent lots of money and been more than friendly

Easy atmosphere nice welcoming people 😉

Nice place, plenty of indoor and outdoor seating in a lovely garden area. Friendly staff, well worth a visit

Fantastic pub, drank in there for many years, seen land lords/ land lady's come and go. Jo and Dee who have had it for the last fews years have made some massive changes. No food served there, but have a walk up Billinge hill and call in for a refresher or just call in.

Very nice and clean.nice beer garden.very friendly staff .pity that they don't serve food .

There have been some changes in layout which seems to improve the general feel of the pub and will certainly ensure my return visit.

Brilliant pub. Very clean and welcoming. Outdoor beer garden is a bit special. Will 100% be returning

Played bowls very nice beer's good great place to visit

Great pub staff very helpful 👏👏👏

Trying their best in thes circumstances

Went the eagle with my mum, she ad a pint of Stella I ad sum fresh water off a man called Derek. It was so chilled, beautiful beer garden n my mum wanted stay n watch football but I was starving n tired. Next time we'll stay longer. Yhem stools are so comfy n im not scared of heights so felt safe n secure. Can't wait go back!! Thanks to all the staff. Amazing little treasure in a sweet little village.

Nice clean pub, no food on which was disappointing.

It is OK if you just want a drink but they don't serve food. Not half as good as it was a couple of years ago when they served good food. Just a wet bar.

Reduced draft beer selection, excellent service, well organized, a pleasurable evening with constraints of covid

No cover or parking when playing bowls

Visited the pub having never been before. As a younger group we were stared at and made to feel uncomfortable. The bar staff took one look at us and told us there was no tables available, and the food service was behind. This is fair enough, but it was paired with a dirty look, and we could see a vacant table- despite them not taking bookings. Perhaps, purely because we weren’t regulars, even though we live only 5 mins away. Heard similar stories, specifically around regulars. Obviously stick to their own, but you’re hardly in a situation to turn away business...

Fabulous atmosphere and great host

Polite staff, awesome beer garden, good range of lager. What more do you want?!

Great local village pub that does meals

Now modernised with covered outdoor smoking areas, covered area with tv's, food moderate so can only give this 2 stars

Unfortunately, not a pleasant dining experience. Waited 45 minutes for our order. The cutlery was unsuitable. And could not offer apple sauce to go with a pork roast dinner. Although apple crumble was on the specials board! Disappointed overall.

Since it has been done up there is only a small area that will allow dogs. The table in that area is very high up and not comfortable to eat at. Much better before it was altered.

Great pub after a long walk up Billinge Hill. Nice and Cosy. Great Service

Nice food good menu and vary good price, it’s more a pub than restaurant but the food is very good, service quick and drinks reasonable,

Top class local pub. Beer garden top notch. Live bands and food and drink too. Great atmosphere.

Seen the reviews so had to try a Sunday / Xmax dinner you get a big plate full of fresh veg and meet well worth the money great friendly bar staff. Had to wait a bit for meals as only one girl serving and she was trying to cope with a pub full of people waiting for food think that was the thing the waiting time for food.

Lively energetic pub, sky sports and live music

We called in after a meal out hoping for a nice quiet few drinks in a village pub. Unfortunately there was a live act on with the volume up so loud that it was impossible to speak to each other. There were about a dozen or so other locals screaming and shouting for more music. As the live act wanted to go home, the landlady handed the mic to the drunks in the pub to pass around. It was like being at a party in someone’s living room when they’d all had far too much to drink. Landlady and her mates were obviously enjoying themselves too much to care about what was going on because a fight broke out which ended up with blokes outside - shirts ripped off and blood everywhere. Such a shame because the pub has been refurbished to such a lovely standard and looks fab. Needless to say, I don’t think we’ll visit again. Never seen anything like this in Billinge before and don’t want to again.

Great place outdoor area brilliant

My husband and I visited here .Was really looking forwards to a meal the food smelt really tasty 😋 Unfortunately when my husband sat down his hip dislocated so it was an ambulance not a meal .The staff were really helpful gave us space while he was being attended to let other customers know so they were not worried a big Thank you .Looking forwards to a meal next time we visit

Great food and service will go back again

My fiancé’s birthday celebrations started on Thursday tea time with a family meal at The Eagle & Child. Gorgeous food, great attentive service and 12 of us ate for an unbelievable £131 (ex Drinks).

Brilliant little pub. Friendly people and great live music!!!

Excellent hosts/barstaff, great ale, brilliant beer garden best in Northwest, food excellent but takes a long time to come.

The best public house by far, warm cosy and most important very very friendly xxx😁

Had Chicken Tikka with rice & nan bread. Absolutely awful, received a cold nan bread on the outside luke warm to the middle, then chicken tikka massala had a skin on it when it arrived, was luke warm like the rice. Had a 2 mouthfuls & sent it straight back. Staff twice insisted it came out of the pan so I had to pay the £8, I refused point blank as it was immediately sent back. Told I'd report them to Health & Safety for serving such unsafe food & they could call the police, as no way was I paying for that meal. They never offered to replace the meal or ask if I'd like an alternative, so I sat there while my husband ate his meal. The manager refused to come out to speak to me, ended up not paying. Will never set foot in that pub again. Been a Billinger all my life. Deffo one to avoid. Only gave it 1 star as can't give it none.

Good place to have a drink or food, but the waitress was too chatty

First time. Excellent food and staff - we will be back!

Called in for catch up with friend for some lunch..nicely decorated pub..staff friendly..ordered a sharing platter had coffee and a choc fudge cake.sharing platter was huge..chicken halloumi scampi sweet potato wedges normal potatoes wedges bit salad..several sauces ..all nicely served..food was delicious excellent value for money good portion.. will definitely return

Lovely pub and back garden is gorgeous. Would really recommend x

Friendly atmosphere with a selection of well kept Real Ale

Food home cooked and very fresh. Lovely decor with a nice village feel

Loud loud music asked bar maid could you turn it down said no people like it.It was heavy metal no one in the pub was under 50 not for me.

Great welcome from Jo and Derek. Great place to relax and unwind.

Great pub with live band on & reasonably priced

Nice pint, topped my drinking water up as well 👍 i like it here

The staff. Holy God the staff. Absolutely fantastic place, very quiet and the perfect place to sit out of the way of day to day life, such a pretty little break for a quick pint while waiting for my partner, I would highly recommend this place to anyone.

Called for food after hearing of the re furb, was a nice sunny day so eat in the beer garden in on of the boothes which is awsome. Food was really well priced and a good choice on the menu, ham egg and chips, and rump steak burger we went for both really nice. Waited on with a smile from start to finish by the attentive waitress all in all a great experience 👌

Went in for a drink with my cousin. Sat in the garden it was lovely

Great pub just refurbished good price on drinks Stella 2.95 beer garden is the best in Wigan and Billinge and friendly owners keep up the good work guys

Good quality food and drinks all at reasonable prices.Quick,polite service in pleasant surroundings,

Had a lovely meal with daughter and son in law on Saturday. I had Delicious fish pie and the others had fish and chips. Nice friendly staff especially waiter, Ollie I think.

We recently visited the Eagle and Child for a family birthday and it was fantastic. The service, food and place was brilliant.

Just been to try the food in the eagle for the second time, can’t knock it!! Good choice on the menu and reasonable prices! The chef comes round and serves and asks if everything was nice and explains where the food is from and genuinely cares about feedback! Fully recommend for a nice pub tea : )

Had a beautiful lunch at the Eagle and Child today. Home cooked food and REAL CHIPS which is always a winner for me! Home made cheese and fairground onion pie with chips and salad/coleslaw. Mum had the small fish and chips and Dad had fillet steak with onion rings, chips, salad and blue cheese sauce. The fillet melted when he put his knife through it and at £19 was fantastic value. The chef came out of the kitchen and spoke to us - very friendly. Personally took our order. Finished off with delicious homemade bread and butter pudding and custard. Would highly recommend the food here. We will definitely be back! They have invested a lot of money to create a beautiful beer garden at the back with patio heaters and an outdoor bar too.

After visiting here in December for my wife who is vegetarian/vegan and having a lovely meal I rang and spoke to Simon the chef to see if he could cook another meal for my wife he explained he could do a vegetarian tapas for us to try.

Really nice atmosphere. Chefs are great offering a variety of food for vegans and vegetarians. Lovely place to go and will definitely be coming back!

Four of us arrived at 12 lunchtime and ordered food off the menu and was told there would be a little wait because they had a party of men due, one of ordered gamman, egg, pineapple and chips and three of us ordered steak and ale pie with chips and veg, after 40 minutes they came to us saying the pies hadn't arrived and did we want an alternative so we asked for the slicesof rump in an onion gravy on a large bun chips an veg we waited another thirty minutes over an hour in all, when it arrived it was like stewing steak on a bun with cold veg it was horrible and no egg with the ham a disaster from start to finish and we complained and was told just to pay for the drinks

A warm , cosy and friendly venue . A Fabulous meal and a great setting . Lovely people and staff. Service was excellent.

Had great meal for two on Sunday, menu was traditional and the roast beef was very tasty. Apple crumble for dessert was perfect too. Added bonus is the drinks are such good value too. Wouldn't hesitate to recommend.

After looking for somewhere local to eat for my wife who is vegetarian / vegan I saw the TripAdvisor review about the Eagle and Child in Billinge, so I wrung up and spoke to Paul the chef who was really helpful explaining what he could cook for her.

The OH was having an afterwork pint here, so I met him with the children. We enjoyed a few drinks and a couple of games of pool and decided to have some tea here. Our children are autistic and eating in unfamiliar places can be very difficult, the management where amazing and allowed us to eat in the pool room, the children were able to move around and go back to their food when they wanted to, resulting in empty plates all round! It’s the easiest pub tea we’ve been able to enjoy, well done eagle and child and a massive thanks for making our visit so welcoming. The food was delicious, definitely A and highly recommended.

Having heard about a new chef and a new menu we called in for Sunday lunch.

Great village pub that seems to have been reinvigorated by the current landlords. Would be nice if they extended the range of cask ales or at least rotated one of them from time to time, but then again it's great value at a smidgen over £2 and always perfectly kept. Beer garden just been done up really nicely too. Now someone please hurry up and bring the other pubs in Billinge to this standard.

We popped in here one sunday lunch time the food was very good but we had to wait over an hour for it.

I downloaded trip adviser to write this review. Dead good food and welcoming staff - would deffo recommend!

The chef is new and is a vegam himself so he knows what he is doing when he cooks for us vegans....nice to be able to go somewhere and see vegan food listed on the menu.....if you dont fancy what the menu has to offer just inform the chef and he will rustle up a meal in no time.....i did this and got a mushroom satay which was deliscious

The new menu is now available. We were lucky enough to get tickets for the launch taster evening menu last Friday and we've just seen the new regular menu. We'll definitely be back to taste all the options. They are offering vegetarian and vegan dishes (which are fab) as well as meat based dishes. The beef is sourced from the same supplier that the River Cafe uses and you can tell it's quality meat. Definitely recommended.

Whilst visiting my family we called into this pub after receiving the most appalling lunch at an establishment close-by. The staff are extremely helpful and happy. We opted for the Sunday lunch, which was delicious. We chose the lamb. The meat was soft and tasteful. the vegetables were also very tasty. Well worth a visit and we would definitely go back on our next trip. Great service.

We have eaten here many times before when visiting family who live close by always a good meal with generous helpings. The pub always seems to be full also as some nice beers. Staff are good and very helpful.

I took my aunt uncle and partners for lunch.Excellent Home cooked food.Cosy atmosphere and great cask ales.Would highly recommend the pub.

Had lunch here today with 7 friends some had chicken and some had the gammon,we all thought it was excellent especially the chips which were home made not frozen. The sweets were also very good, would go again.

Tuvimos un paseo muy agradable hasta el fin de semana, Billinge decidimos parar aquí algo de comida y una cerveza. La parrillada mixta era muy buena, bistec fue preparado a través de jugosas, pero todavía lo que me gusta. Fue el centro comercial 'parrillada mixta que me pareció suficiente. Mi compañera tenía un pollo picante algunos le gustó. Estoy ansioso por el siguiente día soleado cuando podíamos hacer lo mismo.

Good food eco-friendly atmosphere we really enjoyed ourselves good for children and the food was excellent

Almorcé hoy aquí con mi amigo y su lil dauhgter. . He estado un par de veces antes, pero han notado un nuevo menú y 2 opciones veganas fijatas disponible (sin crema de champiñones y queso y champiñones blackbean no sin pan de gambas) probé...

La comida era increíble, el personal es genial. Fuimos para una comida de cumpleaños y todo fue perfecto. El personal no podía hacer lo suficiente para ayudar. Muy recomendable y muy buena relación calidad-precio.

He comido aquí antes y nos recomendó el pub a todos. Soy una chef vegano pero molestos está más que dispuesto a salir de la cocina y discutir mis opciones de comida conmigo, que es un bonito detalle. Fui allí con otras 3 chicas, amigos, el viernes 3 de diciembre. RD Para salir por la noche de Navidad. La comida era estar como siempre y karaoke! ! Eekkk. Pronto descubrimos que no puedo cantar, o bailar pero bueno todos tuvimos una noche fabulosa y las chicas todos disfrutamos de sus comidas, ya que no me! Una vez más, gracias al chef por una vegetariana y, gracias a los encantadores dueños para aguantar el coro borrachos gatos! ! Volveremos cuando ya tengamos fogotton lollll nosotros! ! Ver yas pronto! !