E & R Tearoom in Harborough

Booked for an afternoon tea. Upon entering the tearoom I was a little disappointed by the pervasive smell of fried food. The food itself was disappointing both in it quality, and presentation. I ordered an early grey and was charged extra as this was not included. I asked for some extra hot water and when I paid the bill I found I had been charged for 2 earl greys. Water in Lutterworth is obviously at a premium. I didn't challenge the bill as we were celebrating a birthday.

Been here for breakfast the last three times we’ve stayed in Lutterworth & they never disappoint. Great food, nice staff, quirky decor. Everything I look for in a cafe.

Took my friend for a birthday treat , beautiful selection of sandwiches, sausage rolls ,salad,cakes and fruit , great service and friendly staff can’t wait to go back

We had booked Afternoon Tea for 4 people at 2.30. We arrived at 2.20 and sat down at our table, which had my name on the reservation. We sat there and sat there and sat there, whilst very young members of staff walked past us with orders or were clearing tables, but completely ignored us - not even an acknowledgement that we had arrived. After 1/2 hour I got up to go to order at the counter and was told that someone would come over to the table shortly. 5 minutes later, our orders were taken and drinks finally arrived. The Afternoon Tea arrived after a further 25 minutes. Halfway through eating, we asked another junior member of staff if we could have more tea and another cold drink. We reminded an even more junior member of staff 15 minutes later (who just replied "that's fine"). The additional drinks didn't arrive, and we had finished our Afternoon Tea by this time! I stopped another young girl and asked her to cancel the drinks - she knew nothing about the order! Food was reasonable (if not a little OTT) but service was appalling. Wouldn't go back. Disappointing really, as it was a Christmas voucher and we wanted to support local businesses. Processing the voucher also involved all junior members of staff not knowing what to do with it, and the chef himself was called out to redeem the voucher (which was really just taking it off me!) In my opinion, the cafe needs someone older front facing who can actually welcome in customers and make them feel as though their business is important to the cafe.

A nice Sunday morning normally go to Morrisons for breakfast and that’s not good there eather thought support the local cafe did order no drinks £8for 2 coffees waiting 40 minutes for food other people come in after had food before us ho my god the breakfast wet she’s brown s small sausage s beans and tomatoes not good bacon no tast mushrooms black and cut up in little pcs think u need a new cook or close the place down staff got a job to talk to u I would never go in that place again they need to change name to a and e I’m now up 3.30 am next day feeling sick writing this close the place down for a week get new cook and new staff at the moment it’s worse than Morrisons food and that is saying something

A lovely coffee shop, delicious cakes (huge range) and the staff were amaizinganf friendly. It is even dog friendly. Thank you.

Great food and awesome attentive staff. Had so much food they supplied some boxes to bring the rest home. Guess what I'm having for tea!!?

Stopped for breakfast when staying in the local travel lodge. Lovely staff, great food and nice to see sausages from the local butcher. Great food presentation. The decor is all very cute but there is a lot of it. Makes it difficult to really see any theme or any nice piece.

ive been to E&R before and the food was very nice, this time me and one of my friends went for tea and cake the tearoom looks very welcoming and on arrival i went up the counter and was looking at the cakes. The young man behind the counter was friendly and chatty as i oggled over all the lovely cakes and treats! the young lady who took our order was friendly and helpful too (all a very young team we noticed) our drinks and cakes were lovely! we were both sad when we've finished our cakes off! I had a slice of the Red Velvet and my friend had the Lemon and Blueberry. The only negative thing we noticed was how sticky the menus were, we had to peel them off the table cloth to be able to read them!! Also the plastic table cloth on the table was very sticky and still had some traces of jam on it from a previous sitting. we saw a gentlemen cleaning the table next to us, using a cleaning spray but the cloth he was using looked very dirty. So overall, great drinks and cakes but we think they need to improve their cleaning. the menus getting a proper wipe down and clean so they're not sticky and also to make them hygienically clean. Also the tables being wiped down properly so they're not sticky either. We'll be back again im sure to E&R as the food is great and the staff all friendly and helpful. They just need up their cleaning standards with the tables etc.

Lovely lunch. Great value for money. Lovely individual setting. We nipped off the M6 and spotted the cafe as we drove through and it was well worth the visit. Need to go back to try out the afternoon tea which looked delicious