Costa Coffee in Harborough

Hi to the manager. This is to bring to The notice I came to the shop on Sunday and the girls been so rude they didn’t even bother to answer me and laughing on my face. Please look into it if they don’t want to serve or is closed should have told me it’s closed. Never ever come in your shop. Zero rating . Don’t ignore customer

Loving little place :) went with my daughter and partner everyone was so friendly. Nice place to enjoy a warm drink

Well, it’s flat. And white. But I’m not certain this image is how they advertise it. Does anyone else struggle to ask the barista to remake a coffee when there are 10 people in the queue behind you?

Only had a piece of cake each and 2 hot chocolate drinks but it was nice to be able to chat with a few members of staff

Great drinks, excellent service, greT location and access. Team were fast and efficient

Price of coffee increased again

Very small shop, very busy, found a clean table but chair was covered in food, my order almost got missed as till operator didn't pass it on to barista, I had to say something.

As it was a busy Costa, tables were left with trays with cups and nowhere to move them to. The staff need to work on removing these so customers can sit at a clean table. Plenty of seats, all taken up of course some by people reading books, but this is a coffee place (really libraries would benefit doing this) We were able to sit and enjoy our beverages and cookie so cant grumble with that. Pricing 'costa' alot lol but was a nice treat.

Extremely noisy making conversation difficult. Also people with laptops and notebooks, appearing to be holding a business meeting does nothing to help the ambience. There are better cafés in the town.

Coffee is good, staff are busy but very good and professional.

The best view in town. Loved the ambience.

Nice friendly atmosphere, great service, good coffee and food,, the staff are brill, great coffee and service again, great food and coffee again, great coffee and service again,

Customer service is very poor indeed The manager is incompetent. They get the drink order wrong.

I was desperate for the toilet, yet I had to wait in line, order and get the toilet code from the receipt.

Very efficient staff. Love chocolate tiffin.

Not enough staff , very long wait

Went into this store today as was working in Lutterworth, Beth and Harley the store managers were amazing and the team were fantastic! Thank you!

Seating area outside dirty floors and tables, ask for out door service and the look you get , first and last time visit this Costa in the UK

Very friendly staff and drinks delicious!

Chilled out,busy but hassle free experience, friendly staff, nice bacon bap and latte with sugar free vanilla syrup

YOU NEED TO SORT YOUR ALARM OUT. IT CONSTANTLY GOES OFF AT NIGHT. DO YOU EVEN CARE ABOUT YOUR NEIGHBOURS!!!!!!!!!!! N

Had coffee in plastic cup rather than a glass due to staffing issues. Some staff offish due to being rushed off there feet.

The cold drinks are amazing during the current heatwave!! Ordered click & collect, and it was ready in only a few minutes!

Cozy place. Liked by many. Always busy.

I came on a Thursday for a drink- couldnt have tasted better. It was quite quiet although it was a bit busy. Service was great. Staff was friendly and recieved drink quickly. Would definitely recommend.

Such a lovely costa in a beautiful area... great outdoor seating aswell

My tea was ok but a bit expensive. They had soya milk so I was pleased about that! Nice atmosphere. Imagine it could get noisy.

Normally friendly but the team has changed faces a lot and the customer service seems to not be the same

Lovely coffee, friendly staff who remember you and make you welcome 😀

Great coffee, will be back soon

Very busy popular place just unfortunately so busy tables not being cleared. Staff Very pleasant. Nice atmosphere

I visit regularly and you can tell the staff really care and have established themselves as part of the community. Probably the best Costa coffee I know of locally

Not enough staff or equipment to ensure decent service. Staff were friendly and apologetic, I felt sorry for them. Drinks and food were good. The place could do with a face lift, it is basic, boring and beige. I would suggest some decent background music and a reshuffle of the seating areas, you have to squeeze past the queue to exit, not sure you would get a wheelchair or a buggy in. Parking in Lutterworth is ridiculous, £1 per hour, no wonder village centres are becoming derelict, you could park for free at the local supermarkets if you don't mind a 5 minute walk.

A well executed standard coffee shop, with a nice little terrace area for smokers or outside dining enthusiast like me. I was particularly attracted to the terrace by a fellow coffee drinker who was very easy on the eye 😉

Staff here is super nice and friendly and very professional even during busy hours. They create great experience for the customers.

Couldn't make us toasted sandwiches / paninis because "we've turned our ovens off" 🤔 a poor excuse! If you're open, you're open. If there are paninis in the fridge, you should be able to heat them up. Easily the worst Costa I've ever visited.

The staff here are so unbelievably friendly and lovely. Such a pleasure every time I visit :)

Nice friendly staff. Card machine not working. Nice clean environment for a coffee and a chat.

Very friendly staff and fast service.

Very nice staff, my coffee tasted watery despite an extra shot?

Friendly coffee shop quick and efficient nice cup of hot coffee. Staff clear and clean the tables swiftly Thank yoy

Excellent service , really good coffee and a tidy store

Costa Coffee? More like Cost of Coffee is costing more than I would like the cost of coffee to cost….a Staff always smiling, which isn’t unsettling.

I recommend this place. My frappe came so FAST. Remarkable Service. The staff and cleanliness are great! Highly recommend!😁

Best ever Costa Ive been to- staff are professional , caring and make you feel very welcome😊 Always very clean- would certainly reccommend! Well done guys!👏👏👏

Coffee a little expensive but the restaurant is well laid out and comfortable. If you need the loos you'll need the code from your receipt so don't lose it.

Clean, and we'll tended, the staff were friendly but the surroundings dull and smoke from a smoking area was leaking into the main cafe.

I absolutely love this place.. I live locally and my caffeine fix is nothing short of an epic standup comedy event every time I walk in..The staff are utterly brilliant, they work long hours but always manage to put a smile on peoples faces. They have been rocklike as a team during the pandemic, and definitely deserve an award for maintenance of public spirit during that very difficult time.. This isn’t just a coffee shop, this Costa Team are actually Public Heroes as well….

Good coffee shop, great service from some of the staff especially Jo and Jo, it's like a comedy act when they work together but it's just what you need on a wet Monday morning. Shop seems clean and the food selection seems to have a better variety of late.

I was not impressed, the girl that was serving me was not polite at all, it felt like she just couldn't be asked to do her job. She ignored my question about the adds on

Nice place to meet up! Think a little expensive for drinks.

Friendly, efficient people made this a great experience 🙂

Ok but I had to ask for the marshmallows to go with my hot chocolate

Our favourite local Cafe, friendly, lovely people

Much like the other 3882 locations across the globe. Serves coffee, its fairly good, I like coffee.

Very cosy Costa in the heart of Lutterworth. WiFi and a nice view.

Usual Costa ... Again although nice service a little slow... Seems to be the way at Costa as visited a few and always the same . Coffee however was ok

Couldn’t taste coffee like watery milk and I paid almost £3 …no coffee art either again ! Yet you can go to the coffee counter Leicester pay £2.50 for a superb coffee with amazing art and friendly chatty people! Only plus is the only chap in Lutterworth costa is absolutely lovely makes it nice with a smile always and does art but no others bother or with a smile and chances of getting him are pot luck sadly !!

Always good service here, always a smile from Lauren one of the barista's

Staff were so friendly and helpful. Everywhere very clean, tables clear quickly. One of the best Costa coffee I've been to x Well done x

A nice coffee shop that opens early. Clean , well light seating area providing a Pleasant atmosphere

Not the quickest of service and not all items available. Not sure if this was down to lack of staff and supplies.

Great place for a coffee to either takeaway of drink in. Staff were friendly and professional and the coffee was fabulous. Highly recommended

Costa Lutterworth. Tea and toasted teacakes. Quiet for a Costa but teacakes back on menu as recent visits to various Costa had revealed a dearth of said item Quick pleasant service.

Popped in here yesterday. Very friendly staff and nice cuppa in a quiet shop 👌

Excellent, very friendly, jolly, service even when my colleague covered the table/me in coffee the staff were there in a flash to tidy us up. Great visit.

Staff are excellent in this lutterw branch ,always patient and kind and friendly.

Usual Costa. Friendly staff and good covid precautions.

Friendly staff, they're always quick and coffee is spot on every time and they're very nice to the bus drivers when they need the toilet thank you for your hard work 😁

Super friendly and helpful staff, helped us tailor our order and very yummy frostinos! Thank you :)

Just what the doctor ordered lol

Went in with my daughter and told because I would be paying for both of us only one of us permitted to enter - not even allowed to see what food available. No discussion - asked to leave. We could have stood separately - she could have ordered and paid using my card and then passed it to me to pay for mine - but no - I was paying for both so only one of us allowed in, no discussion! I gave my daughter my card and I left. No sale! Meanwhile 2 children allowed in together no masks allowed to pay together! Won't be going back!

Fantastic staff always friendly and helpful and happy

Very friendly staff and a lovely hot chocolate

Always great & friendly service

Very friendly staff, amazing iced drinks, has baby changing room and disabled toilets. And even has a small outdoor seating area

Nice, clean, Covid-19 safe as possible. Coffee wasn't great, but the cake was lovely

Served quickly but unfortunately the lady serving wasn't concentrating and got my takeaway order wrong

Fantastic staff. Always welcome you with a smile. Quality of drinks always consistent.

Good social distancing and the usual friendly staff

it's ok, but the only costa I know where you can't pay with cash ☹

very nice and calm atmosphere, a wide range of good quality food and drink. clean disabled toilets with lots of room for wheelchairs. overall a nice expierience.

Great experience, friendly staff, fast service, toilet facilities were clean, enjoyed my coffee. No negatives.

Ok decent coffee. Nice coffee shop well worth a visit.

Good service and nice coffee and cake, enjoyed outside in memorial garden instead of in the cafe.

Not impressed with the costumer service

Excellent experience as you step inside the door they have an automatic hand sanitizer, the first retailer I have been in where you don't have to touch the dispenser and a very well set out one way system friendly staff and great to have a proper Costa coffee albeit a take away. Thanks costa coffee

The cafe is always pretty full but don’t have to wait long to be served. The staff have always been friendly and the drinks are as good as any other Costa I’ve been to

This a nice Costa store. Great coffee and food choices. A comfortable environment. It has also got a dog friendly covered area.

A tad on the expensive side, now that the sizes of the coffees have shrunk.

Reasonable coffee although as I have no clue about all the names and types so I do find it a little patronising when a 'barista' gives me that 'look' when I ask for a 'normal' coffee. Give me a break, I have to wade through 34 chavs outside in your seating area, all nursing 2 hour old mochachinolattelonguefrappealidocious trying to look middle class. It's a coffee, milk and two sugars ta.

Okay for a coffee, not much else

Went into Costa Lutterworth to meet a fiend, staff were very friendly and professional Coffee and Mince Pies were amazing.

I don’t often go to costa but went with a friend and our children on the evening of the light switch on. The young girl took my order and handed me a receipt which I put in my purse. Stood waiting for my drinks for a while and suddenly realised the girl should have put the order on the side to be completed not to me. The manager was rude and said “ well we can’t do your order if it’s in your purse madam” - in my eyes this is a customer service fault as the girl behind the till should know what to do not expect me to correct her. When I pointed this out the manager said “ it’s not our fault and it’s not your fault”. Seriously it was your fault, and was quite embarrassing to be spoken to like that in front of a whole shop of people. Costa I think you need to train your staff how to do their jobs and your manager needs work on his customer service skills!!

Average Costa's. Nothing special.

It's OK! The service is friendly but the quality is haphazard. You place your order and they heat the milk then they start on the next order, the milk is then cooling down when they remember to filter the coffee. Please just concentrate on one order at a time and become more efficient. Also if I pay for the large drink then I want a large drink not a short measure! Love this brand of coffee but not this cafe

Costa are losing it. They need to upgrade their outlets. Tim Hortons is coming to get you.

Lovely place to meet up freindly staff

Savvy staff; more tech than you can shake a stick at with a prime location. Fault free service, tip top.

Great place to have coffee great service nice and clean well presented