Dukes Grill in Northumberland

We went for afternoon tea after our time at the spa. What a wonderful experience it was. The customer service we received from Cristian was second to none. He was polite and courteous, and nothing was too much trouble. It is, sadly, unusual to receive this level of customer service nowadays and I cannot praise him enough. The sandwich selection was traditionally but tasty, scone’s where fresh and the cake selection was delicious. Thank you, would definitely recommend.

The a la carte menu was stripped to the bare minimum for which they are blaming the Corona Virus. Even the chips appear to be frozen, the belly pork was very mixed with some peices being like shoe leather. The over-set panacotta was accompanied by just 2 rasberries. Despite a list of around 7 flavours of icecream on the menu they only had 3 and they were not the same as the flavours listed. Icecream was just a cardboard tub on a plate. Apple pie, no this is out of stock. To top things off, the current discounts were suspended for the government scheme despite the scheme stating that it runs in parallel with other discounts. After this was pointed out they then applied the discount incorrectly so we are still £4 out of pocket. The restaurant must be well overdue a re-furb but before then the food needs sorting out.

Last minute family overnight stay, had a meal at Dukes Grill. Food was absolutely amazing all 3 of us cleared our plates, my daughter is a picky eater and she had 3 courses which is never known, service was fantastic also by a lad called Jamie G pleasant and helpful could not fault it one bit can’t wait to go back in the new year

A lovely place for a light lunch and more. We had the sharing boards of cheese, ham and pate, accompanied by chutney and lots of crusty bread and sourdough chips - tasty! My children were able to choose their own board with milder cheeses and ham so they were very happy. Waiter was very pleasant and was definitely spreading the Christmas spirit.

Lovely relaxing place to eat beautiful room and very satisfying afternoon tea. Again service was special

We have just had a meal in this restaurant for my 30th birthday. Jamie W was our server and I cannot rate him highly enough. He is well mannered, polite and efficient, respectful and attentive. He made us feel at ease and as though we were his only table whilst also giving the same service to every other table he was serving. He deserves to be recognised for this and told what an asset he is to your business. He's made our visit thoroughly enjoyable and I can't praise him enough. Thank you Jamie W, what a lovely young man!

Just had the most amazing meal for my mother’s birthday, not only the food, which was delicious and well presented, but such fabulous service from our waiter Matthew who went out of his way to be helpful, attentive, charming and simply nothing was too much trouble for him, and my mothers not the easiest to please !!! - a true credit to the hotel and the hospitality profession

Hubby and I had the most delicious afternoon tea this was part of a surprise anniversary present from our son we were looked after by the lovely Gentleman Cristian nothing was to much for him could not have made us more welcome if he tried and on hearing it was an early anniversary gift he presented us with this lovely plate which was a lovely gesture so kind would definitely recommend and we will be back

Lovely place very relaxed Great service Great food, staff Absolutely make you feel welcome. You don't feel rushed at all. Cant wait to return

The Bookcase is a fantastic choice if you fancy warm savoury snacks as well as some lovely sweet treats

Excellent food prepared to a high standard, staff helpful and attentive. All areas very clean, and a large varied choice

This was our third visit for afternoon tea and every visit there is a new format. Our first visit had a range of familiar (black) teas including the old favourites such as Assam, Darjeeling and Lapsang Souchong. The range of teas on the menu now are Novus Brand with a wider range of fruit teas thrown into the list. Whilst I miss the Lapsang Souchong, the Persian Pomegranate was surprisingly delicious (I don't even like pomegranate normally). They also have the novelty of a set of sand timers placed on top of the teapot so that you can time your perfect brew and remove the leaves when you hit your preferred strength of brew. The food menu has also changed and there is a new more substantial pie based offering available alongside the traditional sandwich and fancies. A selection of scones completes the range of food on offer. The pleasant and helpful staff complete a very pleasant, relaxing and fulfilling experience. It is not quite perfect but the constant changes mean that you don't really know what to expect so, therefore, it will never meet expectations.

We took a cream tea here late on a Wednesday afternoon as part of a 2 day package stay at the Hotel. It was a nice experience- very quiet though as we were alone in the large room.

The title says it all...if you're not on a DBB rate at the hotel eat elsewhere. You can find some lovely pub food in Corbridge for half the price.

We went for a festive afternoon tea. The service was good but slow. The waitress staff were attentive and helpful - the food was good, although the portion of cream served with the scone was rock hard - clearly just come out of the freezer. Between the two of us we had ten finger sandwiches, two scones with jam and cream and eight little cakes, so 10 items each. We elected to have coffee, which was a little bland. Free top ups though. Overall, this was reasonable value for the price. Because of a delay in service we were offered a free glass of Prosecco by way of compensation. I hadn't complained so this was a nice touch. The restaurant only had one oher couple so bookings were clearly sparse on that day, so this made it difficult in terms of establishing an atmospere. Decor is very dark wood panelling - the traditional old-fashioned look is fine for us, because we are old gits, but to appeal to the majority of guests, a bit of a refresh is overdue - much more light needed in this room. Likewise, furniture and carpeting a little tired. On a positive note, the venue overall was nice and we will revisit in the sumer months to make the most of the attractive grounds. With no options between Average and Very Good on the ratings scale, I have opted for Average, due prmarily to some issues with the unnecessarily protracted booking process.

Went for afternoon tea on a Saturday afternoon and there was only one other table taken. The tables were set up for breakfast the following morning apparently so didn’t have everything we needed. The tablecloths needed a good iron and the room was dark and had no atmosphere. We have been before and it was a totally different experience. The waitress brought our tea and coffee but there was no milk or sugar and it was another ten minutes or so before we managed to catch anyone to let them know. When they brought our food we had to ask for plates! The sandwiches were a bit dry as if they’d been standing a while and one of the fillings was beef and coleslaw which didn’t go together at all. The scones were all sweet, normally you would get a savoury one as well. The desserts were ok apart from the strawberry cheesecake which tasted really bad. Just after our food was brought out the waitress said she her shift was over but someone else would look after us. Never saw anyone until we went to look for someone to pay the bill. This kind of service is not what you would expect from a hotel of this standard. Needless to say we won’t return for afternoon tea.

Waited 25 minutes for two glasses of wine to be served, then charged £21.50!! ( no wine menu offered)Then waited another 40 minutes for food to arrive. Not the best experience

Limited menu, expensive, small portions and lots of choices were not available, very poor on a Bank Holiday weekend/

Lovely large room with views. Friendly staff. Only able to enjoy an hour there but I was able to relax with a coffee and glass of wine!!

Comfortable restaurant, excellent, food, good service from friendly staff. What else can you want from a place?

Una mesa reservada en el Dukes en septiembre para una ocasión especial en noviembre. Recibimos una confirmación por escrito. En la mañana de la reserva recibió correo electrónico recordatorio de reserva y nos deseaban un buenas noches.

Cenamos aquí recientemente como una celebración de cumpleaños. El servicio era de primera clase. Lista de vinos en una gran variedad de precios. Quizás 5 a 6 opciones para cada plato precio individualmente. Estilo de menú del chef fue corral minimalista, zanahorias, por ejemplo guinea té de cebollino, pero cuando el campo llegamos fue "fino". Además de los cursos ordenados estuvimos encantados de también recibirá un amuse bouche, un velouté y posset. Éste está abierto sólo en las noches de viernes y sábados. Durante nuestra visita, quizás un tercio completo, con principalmente parejas de estar sentados en las mesas que tiene capacidad para cuatro personas. Lo recomiendo encarecidamente para una comida especial, memorable.

Visitamos aquí para celebrar el cumpleaños de mi esposa, y fue excelente. Nuestro camarero, Christian fue muy eficiente y informativo. El servicio era de primera categoría. La comida, tanto en la presentación y el sabor era excepcional. Todos disfrutamos muchísimo de cada uno de nuestros 3 campos y el acompañamiento amuse-bouches "

Better run than the other run Hadrians staff were better and the food was better. More of a pub feel and much more comfortable but a little noisy.

Stayed at the hotel for 2 nights as a spa break and had breakfast both mornings plus dinner at Dukes Grill on the 2nd evening. We were insulted on at least two occasions at dinner with the waiter asking my wife if she was a waitress in a sarcastic manner. This was in response to her asking for a new glass after two glasses having lipstick on from the previous guests then the third he put his fingers right into. On the last morning we paid extra for three eggs benedict and all three came with freezing cold eggs and bacon.

The food was of a good quality albeit not the best presented the service made up for the presentation, with little extras given between course's 'chefs tasters '

Booked a Spa Day with afternoon tea for my wife and 2 (grown up) daughters. Spa was excellent and cannot fault the staff or service in that department however we had a 45 minute wait after being seated in the "Dukes Grill" for the Afternoon Tea to arrive (all the while in bath robes!) Eventually went to chase the victuals expecting to see the restaurant next door to be rammed but found it empty - so they weren't too busy (expecting that to be the reason for the delay). When the food eventually did arrive, we were only served 3 out of 4 meals (Adding insult to injury!). My eldest had to bolt her food as her Spa Treatments were booked for after our teas and we had little time to enjoy it (when it eventually arrived). Apparently the chefs were using a new menu for afternoon tea and were experiencing "hiccups" - I guess we were the trail runs? Not what you expect when you're paying top dollar.

We had a lovely relaxing meal last night.The food was excellent although 2 of us were bewildered with the presentation of our Sea Bass main meal which was in a bowl about 4 inches high and was uncomfortable on our arms to eat.I have uploaded a photo to let future diners see and hopefully they can ask for it on a normal plate.Our server Damaciano de souza delivered excellent customer service to us all night and that is why i gave 5 stars.

Yes this is top class. you get what you pay for and the food is second to none. The service was first class. This place is only open on a Friday & Saturday but we were lucky that it was Father day on the Sunday so it was open. Only about 10 people were eating in the restaurant on this night. I would recommend this to eat if you lke fine food with no rush.

This restaurant is a touch of luxury and the food was amazing. The staff completed the experience! Worth a visit

food and service outstanding, nothing a problem to them , very friendly , it is a real shame breakfast can not be offered in there at that standard. would only eat in dukes grill

We enjoyed a three course meal with drinks and enjoyed the whole experience. The staff were professional and friendly but not in a false manner as some do. Interesting food choices and excellent wines were partaken. We had scallops and venison as recommended by the restaurant manger and both were fine choices. Service was busy but we were never felt it was slow and a sorbet was served when the restaurant was at it's busiest which shows thought for the diner between courses.The only negative would be that more vegetables could have been served wth the mains. For a hotel restaurant it was definitely worth eating in.

Had a fabulous romantic meal here! The food was impeccable and the service topped that ! The head waiter damaciano was so professional and attended to our every need with fabulous facts about our food and alcohol ! The waiter Cristian was also very attentive and made our night special ! Thank you dukes grill for making my night ! I travelled 2 hours and stayed in the hotel just for this fabulous arrive and food here ! X

A treat of afternoon tea while at Slaley Hall Hotel was wonderful experience. We were made to feel welcome and offered the choice of tables available. Nihan was the waitress looking after us and gave us time to chose from the extensive list of afternoon teas. We chose the Traditional with a good choice of sandwiches which were explained (as I dont eat mustard with ham), two scones with generous helping of jam and cream, and to finish a good selection of cakes and a trifle. Nihan attended to us with just the right level of engagement with customers and offered to take our photograph once she saw us with our camera. Id give this afternoon tea 10/10

We live very locally but had never been to Dukes and so decided to go as an early valentines - the service was poor and the food was worse. The main was the most disappointing by far my steak which was allegedly rare was not in the slightest bit rare not even pink but horribly over cooked and very fatty, it was such a thin bit of very fatty meat it was probably impossible to have it rare though. We didn't hang around for desert even though it was included in the price as after spending around 15 mins waiting for our dirty dishes to be cleared from the main and another 15 mins with the desert menu before anyone showed any interest in taking an order I had lost all interest. We then tried to pay and leave, the card machine failed 3 times apparently it was faulty and kept cancelling the transaction????!!!!! we then had to wait 25 minutes as they had lost my coat they asked us to wait in the bar but didn't offer a complimentary drink and at one point even asking me 'was I sure I actually even brought a coat?' All in all not what I expected on any level and will not be returning

we were sat next to the noisy banging kitchen doors....food was nice but the service was terrible..still waiting for my drinks

Extremely over priced for average food! Definitely not gourmet as advertised! Menu looks and sounds good but very average food when it was served.

Expected this to be amazing but the beef and peppercorn sauce was far too hot and almost inedible. the lamb too was not great. considering the prices we expected fantastic food and service. it took 40 minutes a 3 requests for some bread to come to the table and much the same for the wine. definitely not the best meal or experience for what we expected of Dukes Grill at Slaley.

I came here on Sunday 1st Nov for afternoon tea - a surprise birthday treat from a friend - and I have to say it was absolutely fantastic and well recommended. There was a lovely selection of sandwiches, scones and cakes and unlike some afternoon teas I have had at other places, the sandwiches were extremely fresh. The staff were wonderful and an extra added touch was happy birthday iced around the cake plate.

Unfortunately only 1 person was looking after restaurant and he was friendly and did his best. However we were not attended to well enough due to the lack of staff. The meal came to over £115 which was very expensive for what we had. Menu is very limited.

Enjoyed a very pleasant dinner with attentive and very professional service. Whilst the carvery was very tasty, the gammon was particularly good, it was quite expensive at £18 a person and the desert menu was quite limited. A very nice and comfortable restaurant you do need to book a table ahead. All very nice indeed.

Outstanding meal, superb wine, brilliant service. We would strongly recommend this restaurant. Absolutely loved it

We had fabulous time. Treat like royalty. The young waiter was very pleasant and helpful. First time I had a gin n tonic served in a glass tea pot. The afternoon tea served beautifully and was exquisite.

Delays in kitchen meant an hour wait for 1st course with all diners complaining. Food was ok when it arrived but nothing flash. We received a substantial discount for the delays. Although we weren't affected as much as some in the restaurant it did spoil our nice romantic evening hearing complaints all night. They also had no port, which I found staggering for a Fine Dining restaurant!

staff extremely helpful, food beautiful. not had a complaint about the dukes grill yet! looking forward to our next visit.

Had a fab day today at slaley hall. We had a beautiful afternoon tea , lots to choose from we even had to take a few cakes home with us ! The Asian waiter who served us gave a first class service all day . Friendly and polite , made a lovely end to our day :)

Myself and my friend had afternoon tea today in the Dukes Grill, what a wonderful variety of food accompanied by great service from Souza the waiter! Thanks for a wonderful day :)

Good food and excellent service but a little more expensive than main restaurant with not much change in the menu mainly paying the extra for the service

Very helpful staff, first class service and food excellent.A large selection of teas available, sandwiches, scones and cakes, not forgetting the G&T.

We stayed at the hotel for the weekend and had dinner two nights and Afternoon Tea the last day. Nice atmosphere, excellent food. Damaciano and Andrew really have their business sorted out. Quite, polite service, yet very friendly.

Danaciano is absolutely fantastic! We attended the grill for afternoon tea during a spa day and couldn't fault one single thing. The food was delicious, beautifully presented and plentiful- so much so we even took our remains home with us!It is obvious from his high standard cruise ship background that Danaciano knows how to make the customer feel both welcome and meet their every needs, he truly is an asset to Slaley Hall.

We enquired to have Cream Tea, and the waiter very kindly brought us a complimentary Afternoon Tea. The head waiter Mr Souza is an exceptional member of staff, he is very polite and has the professionalism you would expect on one the the top cruise liners. The room is very Elegant, and we enjoyed watching the wedding party going on outside on the patio/garden.Thank you again.

Me and my partner went to Slaley Hall for the weekend and wanted to try Dukes Grill for a night. We were greeted by Damaciaino; what a prefect Waiter!! He began by asking is how our stay had been and advised us on what wine would be worked with our meal and was friendly and made the meal into a dining experience. Thank you again Damaciaino!!!

My partner and I were warmly welcomed by Damaciano on our arrival for dinner.He was very helpful, charming, attentive and his recommendations were exceptional. A credit to the organisation.

We stayed at Slaley Hall for 4 nights and our first evening meal was taken in Duke's Grill. There were 6 of us eating and there were a few starters but scallops and pork belly were most popular. Very good and well presented. There was beef Wellington on the memu but for some reason you could only order if there were 2 having this. My husband and I decided we would like to try this assuming you had to share but they came as separate dishes so it was strange that you couldn't order this singularly! It was good although the pastry was quite wet on the bottom and we didn't get to choose how we wanted the steak cooked, but it was quite nice tasting.The only issue with staying in the hotel is the same menu almost is also served in the only other restaurant Hadrians Brasserie and no daily specials so you soon get bored eating in the restaurant.Staff were friendly but then the waiter at the end of the meal chose to tell us that if we put the tip on the bill he wouldn't get it so we felt obliged to give a cash tip to him! Made us feel quite uncomfortable.It's nice as a one off meal for a treat or a celebration or romantic meal but it's not somewhere you would return to more than a couple of visits due to the lack of food choices

Had afternoon tea here on a voucher/deal. You would never know it. Staff are wonderful, friendly and knowledgeable about what they are serving, nothing is too much trouble for them. The food is exquisite, so tasty and well presented.We are looking forward to a return visit

The food was first class,the beef wellington best ever tasted.The waiter Damaciano was as always helpfull and food and drink knowledgeable and went the extra mile to make sure we had a good night.

We arrived at Slaley hall, Dukes grill for afternoon tea full of great anticipation. We were not disappointed. It truly was a treat!!We had been given a voucher for afternoon tea as a very generous gift from an extremely kind friend. My parents picked today to come as a treat for me as I am enduring the trauma of revising for GCSEs! We were so impressed by our very attentive and jovial, without being at all intrusive, waiter Souza, we felt he was a very valuable member of Andrew's team of staff. It is not our practice to ask names when we go out to eat, but we were so impressed with the whole experience, such a delightful atmosphere, truly indulgence food and range of exotic and unusual teas. We have been inspired to put pen to paper and write a rave review. We highly recommend afternoon tea at Slaley Hall. It was decadent and delicious, in fact it can be adapted to suit all tastes, a variety of alcoholic drinks can accompany, if so wish including champagne! We raise a glass to Souza and the rest of the team and thank them very much for a special memory!

We have just had a family meal for 4 people on the night of 4th april 2015.Our meals were all excellent 2 had scallops and 2 the soufle for starters.For main meal 2 had lamb and 2 had sirloin steak which were cooked to perfection.Our waiter DAMACIANO was excellent he had great knowledge of food and wine and was an excellent ambassador for slaley hall and he interacted well with all guests in the restaurant.The ambiance and lighting was perfect for the first 45 minutes until the restaurant manager JOSE decided to turn all the lights on really bright for 2 guests which disturbed the other 20plus guests.He came around all the tables twice with nonsense reasons why the lights could not be turned down.The lights were finally turned down 1 hour later when he went off duty.When the new manager EMMA came on duty she was excellent and apologised to the remaining guests about the lights and everyone was exceptionly satisfied by her very professional solution.In summary excellent food top notch waiter Damaciano and manager Emma means we will definately come back but manager Jose needs customer service training.

We came to Slaley Hall for afternoon tea based on previous excellent visit and were not let down. It was very busy when we arrived and were seated in the whiskey room for 5 minutes before being taken through to our table. The food was delicious and good value for money. The waiter (Damaciano) was lovely very friendly and helpful, checking we always had enough hot water for the tea. We will definitely be back.

What a wonderful experience! I booked to bring my disabled grandmother and mum to Slaley Hall for Afternoon tea. The food was lovely and the service was spot on. We found Damacicino and Ashleigh very friendly and helpful. I would really recommend it. The hotel looked after my grandmother very well, taking and bringing back the car without even being asked. We will look forward to returning soon.

Classy grill room serving delicious afternoon tea by charming and attentive staff (D and colleague 10/10) Provides a memorable occasion.

We had afternoon tea here we were served by Souza the waiter, both his attention and the rest of the staf was impeccable. Excellent in fact.The Tea itself was very good we loved the lemon cake and the raspberry macarroons perhaps if I was to be critical I would like to see more savoury but that is me. I would perhaps drop one of the scones. But all in all the Dukes Grill is beautiful, lovely setting well worth a visit to treat yourself.

A lovely relaxed afternoon tea in a truly fantastic setting. The Grill itself is luxurious and the tea and cakes matched up. So relaxing, over looking the grounds and golf courses. We intend returning to Slaley Hall and wont be missing out on afternoon tea that's for sure.

A very good afternoon tea, and lots of nice cakes and plenty of tea! Service was excellent too. The room is very luxurious and I love the chairs and decorations.

We visited for traditional afternoon tea. The area was beautiful and the restaurant is a lovely room and nicely set up so that everyone has lots of space and you can hear each other easily. The food was also lovely when it eventually came. The big let down was the service. We stood in the doorway waiting to be noticed for what seemed like forever. Staff walked past several times without acknowledging us even we tried to get their attention. We sat down to enjoy our afternoon tea and realised early on that we would like more jam and cream so asked the waiter, lucky we asked when we did as it took over 10 minutes to appear. The same thing happened when we asked for more tea. The staff were pleasant enough during interactions but I have never experienced such a low level of attentiveness in such a nice place.

this is lovely cosy restaurant with views of the golf course.we had a champagne afternoon tea here which was lovely

The Maitre'd Soza in The Dukes Grill was very helpful and attendant in helping us choose our meals and recommended a good wine to accompany it. The chef really has thought carefully about their dishes - the Monkfish delicately flavoured with Saffron and the local lamb which was succulent, tender and again, with a just a hint of mint. Even the side dishes were a taste surprise in themselves. Very good food.

Well presented and lovely view of golf course. To have a get together here enables conversations with friends and family in a lovely setting

My wife and I visited the Dukes Grill, Slaley Hall on Saturday 22nd November 2014 and can highly recommend the restaurant as one of the best in the area. The food was fantastic, cooked to perfection, whilst the service and atmosphere were exactly what we expected from a fine dining experience - first class.Well done Slaley Hall, keep up the great work!!

My friend arranged an afternoon tea for her engagement. Good set up with a very attentive waiter who served us throughout the afternoon. £15.50 per person seemed quite expensive, as food was pretty average really. Great get-together with friends nevertheless.

Spent a lovely Sunday afternoon at Slaley Hall and had a traditional afternoon tea in the Duke's Grill. We were made to feel very welcome by Damaciano Sousa, who looked after us impeccably and went out of his way to ensure we had a good time. The tea was everything we were expecting and our nine year old son Daniel thought Christmas had come early when the selection of sandwiches, scones and cakes arrived at our table. Thank you Damaciano and thank you Slaley Hall for making our visit so enjoyable.

Me and a friend visited the Dukes Grill for a ' G and T' afternoon tea for her birthday last weekend. The food was lovely,the room was very intimate, the gin and tonic served in a tea pot was such a special touch but best of all was the service we received from 'De Souza', he was extremely professional and very attentive to us throughout our visit, and even though we have had afternoon tea at a few places, we have not had service as good as that in a long time! I enjoyed the experience so much i have booked to come again for my sisters birthday next month :)Emma and Lily

The service from Souza was excellent. Nothing was too much trouble He made up for the poor recetion we had received in Spa and redeemed the day

Recently spent a day at Slaley Hall spa and had afternoon tea in Dukes Grill. This is my 2nd visit in a month Restaurant is very comfortable and the afternoon tea is very good. I was particularly pleased that the cakes had changed from my previous visit earlier in the month and were in fact much nicer 2nd visit. A point of note is that I am gluten free and the chef did a fab job of creating a suitable plate. We were served by Souza Elvis who was lovely in his service.

Had a lovely afternoon at Dukes Grill for afternoon tea. The service provided was excellent and the waiter Damaciano Souza was very attentive and made us feel very welcome. Fantastic views and food-Would definitely return.

In een mooie ambiance start de matig Engels sprekende ober het begin van een slecht diner die veel te duur betaald wordt. Het lauw warme eten was gewoon slecht klaar gemaakt en de wijnen zijn vooral niet bijzonder, behalve dan in de prijsstelling. Een ober die je om je voornaam vraagt en deze vervolgens ook gebruikt elke keer als er wat opgediend wordt......alsof we vrienden zijn! De stoelen te laag voor de tafel en de 10% fooi wordt automatisch bij de rekening opgeteld met de mededeling dat die er ook af kan als de gast dat wil. Geen aanrader dus, behalve als je een bedonderd gevoel wilt overhouden.

Just got back to our room after a great meal in the Dukes Grill. The meal was made more of an occasion by the excellent, friendly and entertaining service of our waiter Damaciano. We both had the Crayfish starter and shared the rack of lamb which were both very good. Will eat here again next time we stay at Slaley Hall.

Very relaxed atmosphere, friendly staff and beautiful views. Tea expert ( an Asian chap) very knowledgeable, and food very enjoyable.

As the title suggests - the food was excellent and the service was appropriate - discreet and efficient.

Very disappointed. Food tasted good but service was poor. Friendly on arrival but no one came to check on us in the 2 hours we were there! No explanation of what had been served, it was out down in front of us then we were left to work it out. I had afternoon tea at Rockliffe Hall not so long ago and the service was impeccable. So attentive and genuine. The staff here could learn a lot from them! As a customer service manager myself I was so disappointed. I won't be returning or recommending, which is a shame as the food itself was lovely. Thank goodness I bought this through groupon as I would not be happy paying full price-though I wonder if that was why I got poor service?

We were disappointed in the overall food and had to return part of the meal twice. not what we were expecting in this restaurant.

The gentleman who served myself and my partner was very friendly and professional, he was really attentive and took a genuine interest us. The recommendations for wine where very good and the red wine recommended to my other half match his meal perfect. Ok now the food wow wow wow its true what they say you get what you pay for. The bread and starters where very tasty and well presented, the main was rack of lamb for two and this was cooked to perfection and looked amazing. The desserts looked amazing my partner had coffee cake which does not sound anything special but when it came out it was a nice surprise as the home made ice cream came in an espresso cup with foam on top and looked like an espresso and then it had the cake next to it which tasted beautiful. It was expensive but worth every penny I would go back every time for a treat. The restaurant is small but very romantic.

My mother and I visited the Dukes Grill on a Sunday evening and we had a wonderful experience. Apart from one couple, we were the only guests in the restaurant and therefore the service was superb. The waitress was attentive but not intrusive and catered to our every need with a smile. The actual decor of the restaurant was beautiful and the food was great. I had the burger which was wonderfully cooked with a generous portion for a very reasonable price. My Mum also thoroughly enjoyed her dish and we thought that the entire experience was absolutely great. I would definitely recommend the Dukes Grill if you are after a relaxing evening enjoying some lovely food.

This is one of 4 bars restaurants in the hotel. It is relative small but this adds to its charm. The menu is fairly small but the selection is wide. The presentation and the food it's self is of a high standard cooked to perfection. We enjoyed the whole rack of lamb to share which was cooked to perfection. The staff were very attentive and friendly and added to a great evening. Well worth a visit for something a bit out of the ordinary.