Duck Bay Hotel & Restaurant in Argyll & Bute

1 night stay, dinner and breakfast Cannot fault anything, patio room was great, loved the fact we could walk out right beside the loch Dinner was amazing, best steak pie ever, my husband loved the thai chicken Breakfast was sooo good, cant beat Stornaway blackpudding, poached egg was perfect and the picture windows out to the loch in the breakfast room gave amazing views and wild swimmers watching too. All the staff we met were brilliant Would definately book again and aga8n

We booked for dinner last night and I cannot fault the place Food was great and staff were outstanding a credit to the company!

Husband and I have been here few times to celebrate our anniversary beautiful scenery especially if lucky enough to get a view across Loch. Staff always lovely breakfast and meals never disappointing. Booked back to go in May for my 60th

A large gluten free menu with plenty of options to choose from. Food did not disappoint and staff friendly. Restaurant decor clean and modern and lovely view over Loch. Ask for a window table.

Attended restaurant for lunch ordered, our starters and mains, 35 minutes later starter hadn’t arrived, diners attending after our arrival had orders taken and been served, after main meal, ordered desert and coffee, coffee wasn’t served to me at all, I complained to the server about the situation and I just wanted the cheque so I could leave, he was about to apologise, but was an obvious automatic response, quick enough to get your cheque though it was at the table within a minute

Beautiful surroundings, food was nice and honestly way too much, portion sizes were not expected. Even the fussy 5 year old was happy and almost cleared plates. The cocktails looked good, none of us were drinking so couldn’t try. Only gripe was the final bill, it’s good and looks beautiful especially at Christmas but it’s expensive for what it is. We literally had burgers chips and mac and cheese, for 5 people came to over £200, so it’s a one off.

Gorgeous entrance - Nice ambiance, great location Left standing at entrance for 3/4 mins with no welcome? Table was not ready told my unfriendly female, with large eyebrows to wait in bobbys. ? What’s bobbys!!! We realised bobbys is the bar next door. No menus or drinks offered, sat there like plums Eventually we asked if we could order drinks. Approx 15 mins later, tables ready, I assumed someone would bring our drinks throu ( nope I had to go back throu and collect them ) Wasn’t told the menus were on the table As upside down they look the plate matts - Food was delicious- very tasty. Service improved in restaurant Wine was great, Deco and flower arrangements are gorgeous. Staff all attentive, Condiments not offered Bill not offered So had a great time Service needs improvement Food was perfect And yes I would go back

An overnight stay. Food reasonable nothing amazing. The rooms were tiny. Ultimately left feeling a bit disappointed.

The Cawley group of hotels and restaurants are one of our favourite , unfortunately the standards of the Duck bay restaurant at Loch Lomond is letting them down. Let’s start will the welcome, the person who greets you at the door/entrance is poor , we have encountered this chap a few times so it not just todays visit, he does not wear a name tag , however you will know him when you see him , he is quite tall , sort of ginger hair , a slight moustache and goaty and always red in the face , his overall manner is appalling , it’s as if you are annoying him when asking a question plus he says he will get back to you and never does , he deliberately does not get back to you , he should not be customer facing as his attitude, manner, service and professionalism are shocking , keep him away from the public/customers. It took us an age to get served despite asking for a waiter 4 times . The food has gone downhill , I ordered the chicken and haggis and it literally came out in 2 minutes and I can understand why, it looked as if it was a reheat or had been sitting for a while , it certainly was not freshly made, the chicken was rubbery and dry and the potatoes and veg were not much better. Overall a disappointing experience from the Cawley group, let hope it’s only isolated to this one restaurant , it’s now in my head that I need to go to the other restaurant’s to test them out. Hopefully someone will sort this out as it’s a shame that one place can tarnish the groups reputation.

Came here for lunch as the Boat House was closed for refurbishment. Staff were friendly and the service was five star. Unfortunately the food was two star if that. My mixed fajita was very good. My partners chicken with pasta in tomato sauce was awful. Overcooked pasta swimming in lukewarm tomato and cream sauce with three chunks of chicken. Would have sent it back but we just wanted to eat and leave. Good news is that the Boat House reopens beginning of March.

Food was lovely quite a small portion but worth it, took my daughter as she has always wanted to go staff were friendly service was quick, it’s is extremely busy so just ate and left as you feel like your being watched as the tables for 2 are so close together settings lovely and so is the decor, one issue we did ask for the Cajun chicken pasta and with no onions but was told that’s not possible due to it being a premix, you’d think the scale of the business and how busy it was it could use fresh produce rather than a frozen pre mix, so I opted for fish and chips instead dont want to pay £16.95 for frozen veg at lunch. So maybe something to consider would taste nicer not to watery as my daughter had it and it made the pasta sauce watery and bland.

Arrived with my wife for a quick lunch. We picked our seat and our food, we were attended to very quickly and ordered cold sandwiches, a cup of earl grey tea and a mug of coffee. We also ASKED for our drinks to be served with our sandwiches to ensure the drinks would be warm. Our food was served quickly but we had to sit for 20 minutes before we got our drinks and that was only after drawing to their attention that we had no drinks. Lovely settings, service diabolical. Spoke to another customer at another table who had waited an hour for their order. Not good impression for tourists.

Wide menu choice. Thought the fillet was amazing to be fair, which was unexpected. It was busy, so service not as prompt as could be. Wine choice not to my taste, but this is subjective. All in all though, had a great time.

Another amazing dinner, the menu is simple good food that people want to eat! Nothing overly fancy just a good solid menu in nice surroundings. As always the staff were attentive and we enjoyed our meal. The other restaurants are well worth a visit too the setting and atmosphere is nice and relaxed.

I booked a table for 4 people at this restaurant for 7pm we arrive a few minutes early which was fine we were shown to a table laid for 5 persons. The restaurant was busy and eventually we received drinks that were ordered with the exception of a jug of water which we had to ask for after our starters arrived. Our order was 2 starters and four main course 3 fish and chips and 1 chicken curry the order was taken quite swiftly but the food arrived 1 hour later the fish was fine the chips were awful small over cooked and greasy the mushy pease were ok but we received no more than a heaped dessert spoon full tartare sauce was served in a very small dish and I asked for more which arrived after we had finished our main courses. Having arrived at 7pm we got up from the table at approximately 9 pm I appreciate the restaurant was busy. We left knowing that in previous visits we had had a far nicer meal better service. We will probably think again before visiting this establishment What a shame!!!

My partner and I, checked into the hotel on Friday 12th January for 1 night. We originally booked a standard room but upgraded to a suite on arrival at £199. We paid the difference in cash and a security deposit of £50 was taken from my card. We booked our table at the restaurant and our bill totalled £283 for food and drinks. On checking my bank on Tuesday 16th January, I noticed unusual activity. I spoke with my bank who confirmed that Duck Bay Hotel had made 17 attempts to debit my account, some of which were successful. This totalled over £1000! I called the hotel and spoke with Hayley who informed me that they had attempted to charge me for damage to a patio chair, namely a cigarette burn. Firstly, I am utterly disgusted that they have debited my account for damage to a chair that was not caused by myself or my partner. We did not check any of the furniture when we arrived as it didn't even cross our minds that we would have to. Secondly, we did not even sit in the chairs never mind smoke! It is completely impossible that this damage was caused by us! We were not notified by email, text or call that there was any issue or problem following our check out. We checked out on Saturday 13th January but they waited until Tuesday 16th January to take unauthorised payments from my account, without notice or evidence of any damage caused. I can guarantee that there was no damage to any furniture or fixings during our stay. I spoke with Hayley who advised that we have been refused a refund of our security deposit and the monies that they debited, unauthorised from my account. The hotel debited the card like credit card fraudsters by taking smaller payments for each transaction over 17 attempts. I requested details of the alleged damage and the following: *when and what time the room was checked prior to and after our departure *Was it the same maintenance or housekeeping staff that checked this *Proof that this could not have been missed on checking, if it was actually checked at all. * Proof of damage caused I also highlighted the potential that furniture could have been moved from another area of the terrace, as several rooms share the terrace all with the same furniture! There are so many variables in this situation, but I am clear that no damage was caused by ourselves during our stay. I sent 4 emails over a period of 4 weeks, to customer service and the managing director. To date no response has been received, which I find completely unacceptable. This highlights the level of service you should expect when an issue arises. We use hotels on a weekly basis and I have never had any issue or such a poor experience as I have at Duck Bay. This issue has caused undue stress and anxiety and I will never set foot in this establishment again. If you plan to use this establishment, please ensure that you check everything immediately on arrival and departure, otherwise you will find yourself in the same situation as us!

Amazing place well recommended this staff are lovely

The restaurant is the best in Scotland.

I haven’t been to Duck Bay since it was a night club so was pleasantly surprised by the lovely decor. The tables are quite close together which felt a bit uncomfortable..crammed in like sardines sprung to mind! We have mains..burger and scampi which was ok....

Cracking wee place the afternoon tea was realy nice. The price isint to bad either. The bar next door is nice aswell with the feather wall fireplace and the food was brilliant. The steak pie is perfect. I highly recommended this place

Dinner wasn’t great but breakfast was better , location is lovely as well as rooms

Spent £140 on a seafood sharing platter, fresh seafood which was beautiful, followed by more seafood for mains and sirloin steak which was well done rather than medium as requested, still beautiful all the same. The only fly in the ointment was the fact I...

Worst hotel stay I've ever had booked this for my partner's birthday the room was freezing when we went in the toilet was even worse there's a big spring sticking up in the middle of the bed there was a kettle and coffee and tea but no water unless you get it out the toilet we went for dinner my partner got haddock and chips I got steak pie and chips the fish was on the turn smelt very fishy and one taste was enough and it wasn't very warm the steak pie was soggy obviously had just been microwaved the veg was uncooked I told the waitress about the fish tasting awful and on the turn all she said was aw was it then got two lager shandys which came back with no lemonade in them so told the waitress and she came back with a small glass of what she said was lemonade (which she charged me for) we split it between us and tasted our shandy no difference I tried what was left in the small glass and it was water I told the bar staff and he said it was definitely lemonade I know it was water ruined both our drinks no one in this hotel cares they have obviously been told if anyone complains just ignore them which they did to us this just ruined my partner's birthday almost £300 spent for one night should have been a great night to remember instead of the nightmare it was I'll never be back here and I definitely won't recommend to anyone 👎

Only went in for something to eat, food was great view of the loch, and service was excellent

The staff were very helpful and professional the meal was just perfect..the room was lovely and warm great shower with lovely piping hot water ...the breakfast in the morning was superb with lots of choices..we had a room with a balcony with Loch lomond right outside our window ...the weather was dreadful but it was January so i expect the views in summer will be spectacular.... the double bed was large and extremely comfortable....the only downside of the trip were the pillows on the bed... they were very lumpy and most uncomfortable....all in all my birthday treat from my husband was lovely

Food was tasty, but over priced. Main dishes require the additional purchase of vegetables or fries, which ordinarily would be included in the cost. Surroundings were lovely and we sat underneath the open fire.

Breakfast was lovely. Lovely clean resturant with beautiful setting. Staff was very polite and service was top notch.

Lovely restaurant, great service and Scampi was delicious 😋 my husband had macaroni and cookie dough desert amazing.

Customer service was excellent but felt sorry for one waitress as for a time she was serving the cafe herself , as other waitress away for her break . Well done to that waitress

Updates at bottom Worst experience I've ever had at a hotel. Myself & husband were gifted a £300 gift voucher from his mother towards our honeymoon to spend within the Cawley chain. We decided to spend £239 of that on a “stunning NEWLY REFURBISHED Premier Suite” of which we only had 20 hours access due to check in & check out times. On first arrival we relaxed with a cider to enjoy the last night of our honeymoon. We put the heaters on as the room was very cold & we could hear the outside water, thinking the door was open we tried to close it. The far right side of the sliding door had a gap, the fresh cold air was just coming in. There was no silicone or sealant on this panel which there should have been to ensure the room was weatherproofed. The bad weather amber warning was obviously contributing to how severe we were being affected with the wind howling through, not satisfactory to have a relaxing time. I went to reception asked for someone to have a look at it, she told me maintenance had finished for the day, she told me she’d get an manager. She then came alone herself to inspect as management was busy in the restaurant, she deemed it important so we did get a visit from an manager who told us he only handles the restaurant & gets called when maintenance is away. He tried to push the door back into place which only helped a bit & temporarily as the windy moved it again he said he would look for something to fill or cover the gap in the door to no resolve. We thought we had tape in our cars emergency box but didn’t have enough for the full length of the door. I went back to reception & asked to be moved which we were told there were no other rooms available. I asked if I’d be able speak to a manager that deals with the hotel as £239 for a room that isn’t weatherproofed or sufficient isn’t worth it or good enough. Another manager came he also looked at it & apologised that nothing could be done & I’d need to email as no one on site had the ability to reimburse. He asked if we wanted to stay or to just leave. Of course we both at this point had drank alcohol & I was not prepared to drink drive back to Edinburgh. we had no other choice but to stay. He left a with another apology. We went for a meal we were asked if we had allergies I replied with celiac disease they catered to my dietary requirements until desert, there wasn’t a separate gluten free menu but plenty gluten free options available which was great. We both ordered a gluten free sticky toffee sundae. Both came with a wafer on top which in no way was gluten free. Any item identified as gluten free on a menu should be presented as gluten free & not changed from the menu. I asked if it was gluten free the waitress panicked & returned it to the kitchen. They simply removed the wafer & presented it to me contaminated. I requested a new one. Again another unnecessary stress that effected no one bar myself & husband That was hands down the worst night myself & husband have ever had, it was cold, noisy with the howling wind coming through the gap & noise of the water (we could hear the obviously more premium suit up stairs talking to one another late until around 2am & again around 6am) & moving around at all hours the curtains both sets had a halo of light right round them until some point later the outside lights were turned off. The whole duration of our stay was uncomfortable, stressful & unpleasant. We were meant to be staying in the area until later on Saturday 21st October but both are so tired & stressed we went home early. Email sent to head office 21st October 2023 STILL NO RESPONSE 24th November 2023. RESENT EMAIL 3 TIME Update they apologised have zero interest or intention to refund or make right and went back to ignoring my email. Shameless thieves.

Absolutely appalling service. Being badgered for a drinks order before we even had our jackets off. Then after asking for a few minutes to look at the drinks menu we were then basically ignored. Having eventually bothered to return we ordered drinks followed by our...

Nice view, friendly staff, but very pricey and didn’t get the requested extra added in, not paying good attention to customer.

I had booked a two night stay with my elderly father and few hours later, I had to cancel the booking due to my 79 year old father having a fall. I shared hospital evidence and requested a cancellation at the hotel's discretion. The reception...

We went here for a family meal just after New Year. Had a ask twice for water for the table. My vegan daughter wasn't having a starter so we asked for bread. We were given white loaf on a plate!!! The soup and pate came...

My Son and I went to Duck Bay for a meal. What can I say, it was terrible especially when it was a gift card from my Daughter that paid for it. I had steak & sausage pie. The sausage tasted vile and the meat...

Beautiful hotel with excellent service and comfortable rooms. We came for New Years and thought things may be a bit chaotic but it was wonderful organised and we had a great time. Lovely breakfast and food in the restaurant, would recommend then butter curry!

Wow just to say I was in today and was absolutely mesmerised by how gorge it is in there. I was just nipping in to grab something from a friend who was having lunch there. Who has told me you have loads of gf options...

Perfect early Christmas dinner! Duck Bay was absolutely stunning the minute you arrived. We were well taken care of by all the staff and the dinner was fabulous! The breast of chicken was 10/10. Absolutely loved our time here!

On arrival 1st waiter showed us to our table. Another waiter took our drinks order, which was followed by 1st waiter returning to see if we would like a drink. Food was delivered by another waiter, which was nice, plates were then removed by another...

This was exceptional! A delicious meal with great staff in the most beautifully Christmas decorated place we have ever seen. Perfect!

The setting at Duck Bay is stunning and the Christmas decorations beautifully done, but I get the feeling they rely on the location to get people coming back. Four of us were dining and we were fortunate enough to have a great seat by the...

Booked in for a couple of night as I was working (but sadly not staying) at Cameron House Hotel next door. Reasonable first impressions on arrival, the place is brightly lit and looked welcoming. My room was very good, must have just been recently refurbished...

Although I booked in advanced and asked for window seats. I was told once we got there that although there were tables free at the window as we were a group of two, it was too small a group, so we couldn’t have the vacant...

Went to Bobby's cafe at the Duck Bay restaurant ordered fried egg roll well done and turned (hate runny eggs) and coffee. Was served a runny egg in an old roll certainly not fresh today, which I did not eat. Coffee was cold. On leaving...

Avoid at all cost Customer service at Duck Bay is the worst I have ever experienced in my life rude staff that seat you and take your order I'm not going to name them as I don't think it's actually their fault it's the establishments...

Lovely afternoon tea to celebrate a family member’s retirement. I have been quite a few times to Bobby’s always lovely. The sandwiches, cakes and scones are obviously all freshly made and delicious. Beautiful setting even on a rather cold November afternoon. Would recommend.

Good food: on the pricy side but delicious and fresh. I had the plate with cuts of various fish and scallops. Attentive and friendly service. Beautiful views of the loch. Set aside some time to walk around and take in the surroundings. Convenient if you...

Went for a spot of lunch recently. I ordered the pork belly but the mash was so salty I sent it back. To my surprise it came on the bill, I disputed paying for an item I didn't eat or enjoy. Waiting staff refused to...

Heerlijk gegeten, alles top. Chateaubriand perfect, pork belly en ossewangen. Frites en bijgerechten heerlijk. Bediening beetje traag.

Having been invited to my Dad’s partners 90th birthday celebration we were so looking forward to going to Duck Bay for an early dinner. On arrival the table was set lovely looking out over the Loch. We were given menus and the meal my husband...

Table was booked for 12 people to celebrate my mum's 90th Birthday. Her 92 year old partner wanted haddock and chips but we were told it wasn't available on the 'Larger Party' menu (although it was on the menu I'd downloaded that morning) Their solution...

Having finally made my 1st trip to Scotland, we were really looking forward to an impressive stat at Duck Bay Marina - sadly, we were left un-impressed. The location is fantastic as it is right on the lake side, with fantastic views. We arrived at...

Arrived a little early for our booking and were seated straight away. Waiter was friendly although we were served by 5 people in the time we were there which is a bit strange, typically you’d be served by the same person. We ordered our food,...

Stayed at the hotel for 2 days in September read a few bad reviews but went ahead oh boy what a great 2 days the room was fantastic and all the staff we spoke and served us were always polite and helpful the hotel and...

We travelled to Duck Bay as part of the second leg of my Birthday weekend trip. Overall the stay was ok. I would summarise this place as a Restaurant with rooms attached, rather than a Hotel. All of the facilities are positioned towards individuals dining...

Our experience at this hotel was a mixed bag…I will start with our experience just after we booked the rooms 5 months ago, we were planning our NC500 road trip around Scotland and we had booked all of our hotels only to find that the...

Location is perfect, food and service excellent, gluten free well catered for with a good knowledge of allergens. Could find not fault and would visit again.

Cramped rooms, crowded and loud restaurants. The rooms are so small that there's no place to open the suitcase and no closet. The restaurant is so noisy you can't converse, and they served my gluten-free meal incorrectly prepared twice. Kirsti was very friendly and helpful....

A gorgeous restaurant with a stunning view of the Loch, the atmosphere is what shines. The food was good, and selection was impressive, we both have allergies, and we still felt there were options for us. Staff were friendly enough, service was timely and drinks...

Arrived at Duck Bay hoping to find some spare tables for a light lunch at Bobby’s. Pleased to find there were and waited at the front door to be seated. With no need to exaggerate we stood for 10 minutes with no interaction from any...

I took my partner here today after he had been unwell for a while and thought a nice meal with loch views would cheer him up.i honestly can't believe how bad the trip was and for Cawleys to have a training centre if it was...

Great food in restaurant, picturesque spot at the bottom of Loch Lomond. Lots of watersports. Previous reviews had made me apprehensive but our stay was excellent- nice staff, good room with loch views and balcony, good food, useful location. And much cheaper than Cameron House...

Absolutely great restaurant. The views from their dining room onto the Loch are beautiful and the food was just delicious!! We did not find this place until the last day of our holiday which was unfortunate as we would have definitely gone back had we...

Such a beautiful location on the bank of Loch Lomond. Sitting out on a glorious day looked great. The food indoors, however, was somewhat disappointing. My husband’s fish was ok, but the mushy peas were cold and the tiny fries went cold very quickly. Don’t...

Just had breakfast here. Everything good about this place is the location and surroundings. Unfortunately the food and service was average at best, with the food just edging it over the service. The staff were disinterested.

Very good. Rolled up on monday night, fitted in for dinner. Lovely views of the Loch and not bad service either. Restaurant was busy almost full I would say. Drinks order taken fairly very quickly. Food order was done. Had to ask for a jug...

Nice place, food was good, atmosphere was kind of loud it was hard to hear what the staff were saying, but overall was okay

Stayed for one night: Rooms very small pertaining to be double rooms - bed at max large single -asked if another room was available yes at €100 extra! Couldn’t share the bed had to sleep ON THE FLOOR - pillows awful - no twin rooms...

I visited the Duck Bay Marina Restaurant on the 28/08/23 with my friend and I ordered the Cajun Spicy Chicken. Approximately 2 hours after having this meal I was extremely unwell. I had an upset stomach and was very sick. I hadn't eaten anything before...

This group are a strong go to for my wife and I. We regularly visit all the restaurants you have, service is top notch , we were married in Duck Bay. Amazing! But I had friends up from Southampton today and I was sadly embarrassed...

Beautiful setting and delicious food and great service. Tge highlight was the signature Chocolate bomb for dessert. It was fab.

Booked the restaurant as there were some great reviews about the view. We had a really lovely afternoon! Tasty food, prompt friendly service and a fantastic table by the window. We will definitely be back.

The 2 was for the beautiful scenery and view The waiters need proper training to work in a restaurant with very very expensive prices You don’t bring drinks and food to the table and say who ordered this You don’t stand at the end of...

Decent scenery and nice setting. Food extremely average and expensive. Had a club sandwich - not much filling and the toast was on the burnt side. Better off taking a picnic and eating it on a bench nearby.

Having never been to Duck Bay before I had a look on TripAdvisor to see what the chat was. It was already booked though, so no turning back. Much to my disappointment a large percentage of the reviews complained about awful service. With good service...

Great location, great food, good service completely ruined by being cramped. One diner was asked to stop eating, stand up and move from his table to let us walk by to our table. Two other tables were set up in the passage where diners and...

The food was fantastic, the staff were amazing - helping my disabled mother with no fuss and plenty of courtesy and compassion. The accessible toilet was a godsend and the whole experience made her holiday! Thank you so much!

Very poor food, both quality and presentation. We didn't complain at time of visit as Bobby's was very busy with customers. Sent an email that day which was forwarded to Linda pa to directors... since then it has been sometime to get answers. The last...

We booked for lunch as we could bring the dog on a family get together lunch whilst on holiday (could not leave dog at hotel). Seated in a good spot with views of the loch. 2 weddings were going on outside which were lovely to...

Warm white wine and a third of the mussels were dead in a tiny portion. A friend had a veg tempura and one of them had a pocket of raw flour in the middle. I would imagine they were frozen. Got a small apology from...

Starters were standard restaurant chain offerings but nice. My fish was cooked well but my wife's steak wasn't cooked as ordered. If you're charged £30 for an 8oz sirloin you want it cooked to requirements. Ordered medium, served rare. Front of house couldn't be faulted....

Had a wonderful lunch today, can see some poor reviews previously but was exemplary today. Wonderful setting and surroundings, fabulous and friendly front of house and table staff, all were attentive and polite, drinks and food orders taken quickly and all arrived promptly and food...

We really enjoyed our meals here and the service was excellent. Plenty of staff and they were very attentive. It was packed for Sunday lunch and less busy on the Monday but we did not experience a single problem. We were staying in Cameron House...

We arrived at the Duck Bay for a family meal. The women and guy at the front door were less than pleasant. Pretty rude in fact. We had some gifts with us and were greeted with rolled eyes and asked to wait in the lounge...

Beautiful place, went there last year and loved it…but today we went for a family meal and it was completely different. Lady at desk was not friendly at all. Food tasted like it had been left on the side for a couple of hours to...

Four of us went for a spot of lunch two of us had prawn cocktails I can honestly say in dining out in 45 years I have never seen or tasted anything so unpalatable ,then came the mains 3 were ok and the fourth arrived...

Beautiful location and the restaurant and surroundings are top notch. The food however, not good at all. Equal to an average pub chain. Ordered steak and sauces pie with mash, peas and carrots. No carrots, but green beans which were not trimmed and a bit...

Came with family and friends for Saturday lunch, pre booked which was wise due to how busy it is. Absolutely beautiful restaurant, location and view. The menu choices are excellent and the food was delicious, all 5 of us loved the atmosphere and the service...

First of all, we had a reservation which was fine. And we were given a nice table at the window. Which we then couldn't move in as the tables are spaced so closely together. It felt very claustrophobic. Staff are plentiful but don't really seem...

Very disappointed. I reserved a table but on the day of the booking (and the day before) myself and another in my party were bed bound having been struck down by a sickness bug. I was charged £30 for not showing up - which I...

Had a lovely morning at Duck Bay for breakfast then stayed for coffee and cakes. Staff ultra friendly and helpful. Dillon in your restaurant is a great ambassador to you we watched him clean the table beside us it wasn't just a-wuick wipe nut immaculately...

We visited this place for lunch while coming down from glenvoe to Manchester. It was fully packed for lunch on Monday but we were promplty seated. Order for drinks and food was taken on time .food arrived on time and tasted great Great ambience and...

Whilst I can’t speak for the quality of the hotel, I have recently experienced the restauarant. Our first impressions were good – it was late evening on a July weekday and we hadn’t booked a table. Luckily they had a table for two, although it...

Visited with my wife and two children for our anniversary lunch today and couldn’t believe the attitude and lack of customer service from one of the duty managers. We were ordering for the kids and asked if we could change the mash for chips and...

We attended this venue for their highly recommended Afternoon Tea and we were not disappointed. Very busy but the staff coped well. The afternoon tea was worth the visit and we too recommend it.

Absolute disgrace.. please stay away from this place … food was over cooked and cold .: we did complain as was told it was fine and brought back out to us .. refused to pay and was then told if we didn’t the police would...

Nice food, ambience and lovely views of the Loch, but poor, slow service meant it took over 2 1/2 hours to be served a two course lunch. Service was ok to begin with, and great care was taken about any food allergies we had -...

We were looking forward to having dinner together with my husband and both decided on sausage and steak pie with mash apparently 2nd most popular on their menu so we both decided to order this which we received on good time but unfortunately one came...

Fantastic visit to a great restaurant, views are incredible from every table. The mussels and red Thai curry starter was stunning and would highly recommend. The service of staff in the restaurant is also its strong point, all faultless. Will certainly return when back in...

Worst example of customer service I have experienced. Visited as family party of 10 for lunch on 25/6/23. Shortly after arrival a tray of 10 drinks was accidental spilt over one of the elderly members of our party . Totally understand that accidents happen but...