DoubleTree by Hilton London - Docklands Riverside in Southwark

We had a fantastic trip to London and thoroughly enjoyed our stay at The Hilton docklands. All staff here go above and beyond. Would like to say a special thankyou to Dean and Mohammed, with helping with disability needs. This hotel is absolutely outstanding. Free ferry ride to canary wharf, comes with hotel stay, bar and restaurant provides exquisite food, offering room service - for nighttime eaters. Breakfast buffet, food is superb, excellent Wi-Fi speedy coverage, bar also overlooking a fantastic view of the riverside. Would highly recommend booking uber taxis via the hub provided in main reception, so much cheaper and rides available to us within minutes. Room condition thoroughly clean on arrival, hot running water, bed and pillows immensely soft. Balcony also provided for an incredible view of the river. Dean does an exceptional job of attending to the contentment of others, the Hilton Docklands is the only ever place I will stay in the whole of London, its 10* at a great cost!

I've previously said Tower Bridge Doubletree could be the jewel in the Crown for Hilton London hotels but Bankside runs a very close second if not first. The welcome from Pawenpreet ( I hope I have spelt that correctly ) was lovely as was the service from the other reception staff Ifan, Marcia and Jonas. The restaurant food was delicious and the service again especially from Christina from Croatia long blond hair exceptional. Breakfast was well organised and plentiful and the young chap running the show been with Hilton 8 years impeccable. Great service from everyone great hotel we'd love to come back. Thank you

Very special hotel located on the riverside. Take the ferry across the water to arrive in style via the hotel's own jetty. Fantastic rooms, service and amenities. Highly recommend the breakfast options as everything is lovely no matter what your taste. The views due to the location are fantastic. Anywhere else in London expect the drone of cars and people, but here you are just far enough from the noise to relax.

The ferry across the Thames to Canary Wharf and station is a nice touch. The rooms are small but the private and very quiet rooms are worth it! An excellent European, British and American breakfast option.

I loved it, location in a quiet area with a bus every 10 minutes or even less. We can be eating or having coffee overlooking the river. The hotel also has a place to dock the boat that takes you to the other side of the river, and the most fascinating thing is free traffic for hotel guests.😊

Room was shabby, not Hilton class at all. Curtains ripped and hanging off rail.

Fantastic location, great service

I stayed in late August '24, it was very welcoming, friendly staff and a great location. The free boat across the river is a great addition too. Room decent, quiet and spacious. Great river terrace. Highly recommended.

REDACTED Discovered eventually that we were robbed of valuables by staff, use the safe in the room! Didn't think this would be a problem in a civilized country like England, but you could be so wrong! The room was a bit dated and dirty. The service was impeccable and both breakfast and dinner good. Free ferry over to Canary Wharf where you can have dinner in several places. Bus stop nearby for travel to other places. The hotel is ideally located by the Thames.

I prefer the upgrade suites. Very comfortable and the balcony suites have excellent views. Good choice of breakfasts

Had a small issue today and Raj was amazing from the beginning to the end he helped us so much he is so professional and definitely cares about the guest I highly recommend going to the breakfast buffet too! WAY TO GO RAJ!

Service is so slow. You can feel your life passing away.

Quiet location and well positioned by the tames with free ferry to cross over into Canary Wharf North/South colonnade. I enjoyed my morning because I didn't have to rush out for transport. Meal was super and the whole ambience was great.

Even I informed reception about my so early leaving twice they dismissed my requirements of pack my breakfast. It seems they are not used to follow through client requirements. But the bill and my bill was entirely payed. No form of evaluation afterwards came as a Hilton Honor's member sustem usually send.

What a great hotel! Near by the Themse...Canary Wharf at the other side...You can reach it with hotel self Uber! We enjoyed London this time per Uber...I loved the water because at nights...The lights from the buildings over the waves reminds me of Manhattan! The hotel lobby is amazing. The restaurant inside was so cozy...The food with Indian touch so delicious and the staff very friendly. You can sit in the bar, you can use the fitness room and with uber or bus or taxi you have the choice or you came with your own car. The room was very tiny with bathtube. For one person enough but for two...The flair from these hotel at Riverside is really great! At the other side is Canary Wharf with lots of beautiful restaurants, cafes, shopping centre....The Chinese Restaurant great! At stars up and right you come to a bakery with great coffee and almond croissants! A little walk in the morning and the water drive is so freshing! You can go and make your jogging round or go with your dog or bike...You can use the Uber up and down the Themse: London Tower, London Eye, Big Ben, Houses of Parlament, O2 Arena, Greenwich...You can go everywhere! And this hotel was for us a wonderful place to stay for our time in London.

Hotel of average quality. Great views from the common areas. Possibility to use the boat directly from the hotel. Right next to it there is a bus stop with a 24-hour bus to the center. Rooms clean. The disadvantages include paid wifi (£5 per day...), no socket for a hairdryer in the bathroom, and faulty air conditioning in my room. P

Can’t ask for more brilliant Hotel🙏🏽

From arrival to check-in was great with a fantastic member of staff named Jonas whom was very helpful, professional , and excellent customer service/care provided by him was outstanding. The penthouse suite was nice and large best part was the amazing view from our balcony. The restaurant is very standard and feel was lacking a variety of food. For us the biggest disappointment was from starting so well ended very badly with being woken up at 3am by staff/security being accused of smoking as the smoke detector apparently went off 😤and the demands for coming in which meant the penthouse being checked throughly meant I had to get out of bed and dress ! Very very angry and have now escalated my complaint to head office. After that I couldn’t go back to sleep as I was on edge and was made to feel very uncomfortable. For this reason we will think twice before booking a double tree by Hilton again and myself and my husband being a Hilton loyalty members this was unacceptable.

Great for the price. The room wasn't quite up to the standard that I was expecting though. But for the price I should have expected it really and was happy enough. Overall it felt like it needed some modernisation. Absolutely no view from the very tiny window I had. Corridor immediately outside room was noisy. Staff were very helpful, polite and accommodating.

Such a lovely hotel…shame about the service though :( the breakfast ‘manager’ was rude and arrogant and had no idea how to manage the guests flow - with many tables empty he insisted on people waiting in a long queue for almost half an hour. If it wasn’t for his colleague who saved the day and was polite to the guests, this would be a one star review.

Good services and very helpful , thanks to mr Vasimin(supervisor) you give a nice comfy to stay here and the food are amazing The room wide and fit for us, clean, and aminities full Thank you Hilton Double Tree

Really a wonderful stay here. Especially with the breakfast time. Find the time right and you'll be basking in the morning sun. Enquire directly with the Supervisor Mr. Vasimin for more specialized excellence experiences. Thank you DoubleTree by Hilton London !

Excellent service from hotel staff. Professional attitude.

Visited for a workshop. Great location and service

I want to talk about the beauty of this hotel and the people who work in it, especially Christina, the manager in the bar and restaurant department, she is a beautiful person and she made my day beautiful,

Great experience with this hotel. The room, the service, customer service and cleanliness is unique. The food buffet is one of the best, superior in everything. I would really like to specially thank supervisor for the food buffet Visimin for his superior care to the customers. Thank you all.

Nice Hotel, nice rooms and awesome location across from Canary Wharf. The breakfast buffet is incredible and good value too.

Not as nice as its reputation. The rooms are OK, but would need to be fixed and refurbished in some parts. Service was poor. Originally given a ground floor room with windows overlooking on the parking/main entrance (so no privacy whatsoever) , because they apparently didn't have any other rooms available. I did request a better one, and they did have more rooms available! They do NOT offer room service for breakfast! Not what you expect from this kind of place. Disappointing experience.

Nice upgrade to a king deluxe with a view of the Thames. Hotel has nice public areas, but some of corridors and doors to the rooms show signs of wear and tear. Room was a good size with desk, wardrobe, occasional chair with table, bed with bedside units and TV mounted on the wall. The bathroom had a shower over the bath, an illuminated mirror and plenty of shelf space. The windows were floor to ceiling, and a small balcony was available. See photo taken from the bed. Breakfast was well presented with the usual range of fayre to be expected at a DT. Chef out front to make omelettes and poached eggs. Staff were friendly throughout the stay, and welcoming. There is a Uberboat ferry that runs across the river to Canary Wharf, this is free for hotel residents. Once across the river its 12-14 min walk to Canary Wharf tube. Alternatively a 20 min walk from the hotel gets you to Canada Water. As a Diamond member I felt my status was well recognised. I njoyed the stay, laying in bed listening to the water lapping outside was very relaxing. There can be some aircraft noise from planes departing London City Airport. I wouldn't hesitate to stay at this hotel again.

Have stolen the 800£ from my bank account. I have pre-payed all room numbers. The paid for extras during the checkout. 3 hours after the checkout the tried to charge my bank card for 800£, but card was empty. I called them and they told me that it is a mistake and they just didn’t see that I have prepaid my room number. AND TWO DAYS AFTER THAT I HAVE TOP UPED MY BANK ACCOUNT ANT THEY CHARGED IT WITH 800£. NOW THET DON’T EVEN ANSWER THE PHONE CALL

Good peaceful location but don't expect rooms to be lavish.. Hotel stay allows free ferry across to Canary Wharf pier. Excellent service

Easy to access from train station with complimentary ferry across the Thames. Room was simple but nice. Breakfast was well done and the host, Vasimin, was attentive and thoughtful. I would certainly stay again if in the area.

這裡早餐的 supervisor會講中文，食物很好吃、服務很好、很親切

very old hotel, most lifts not working with sign on them sending you to another lift only to find out that one isnt working either. AC in the room is really noisy, even if you turn it off for the night it goes automatically on several times a night due to heating and it wakes you. Communicating with the hotel is a pain - when in need of any change before the stay they let you go through all the steps in online chat only to tell you at the end that they are offline and you should call them. When calling them, the phone listed on their web for my country was not working, received two different error messages when trying to use it. found a different number and when finally getting to a live agent the call was ended out of a sudden. Burned like 55 minutes with them trying to achieve such a basic thing as modifying a reservation