Domino's Pizza - York - Clifton Moor in York

Worst customer service ever. This used to be such a good shop and service. Really gone down hill over the last few years. Fully avoid

Rudest un professional man working on the 4th of October at 11.30pm. Absolutely disgusting attitude when food never arrived.

Very slow delivery, no one answering the phone. Over 1 hour wait for a delivery.

Very nice staff and tasty pizza

Not had Dominoes pizza for while. Still good but company seems to be a bit stingy with the toppings these days. Expect it may be cost savings.

The Dominos product is always great but the service and customer experience in this store is really poor. The guy on the counter (Shubhum) never smiles, ever! No "hello" or "welcome to Dominos." He just stands and stares at you. You don't even know the price until he's handed the card machine over for payment. He is however constantly on his phone as which; if I remember correctly is a breach of health and hygiene rules given he's handling cash and his phone and food. This store really let's Dominos down.

Ran by gaslighting, mouth breathing, knuckle dragging nerf herders.

I love Domino’s special Stuffed Crust Pizza with fresh vegetables and cheese. Quick response and Fast Delivery

We went at around 12pm and told we would have to pay a delivery charge because they don’t take collections after a certain time, we weren’t told how much delivery charge was nor did we get a receipt but the total was £48 for 2 pizzas, we were told we had to wait in the car and they would bring our pizza out, our order was taken by a delivery driver who left with our order and about 5 minutes later pulled back up to the car park and brought our food to us after driving away with it, when we asked why, we were told that they have to put it through as a delivery. very unsatisfied with the unprofessional work environment

Very good customer service, amazing food as always

Regular pizza two toppings £7.99 Me: “Regular pizza half pepperoni half margherita please” Cashier: “£8.99 please” Error 404 logic doesn’t exist

Delicious as always, friendly driver. Food came piping hot and very fast delivery!

I ordered from the app, I selected the veggie section and ordered a pizza from it and received a vegan pizza, why on earth are they putting vegan pizzas in the veggie section! It was awful, customer lost.

Every time I order with extra toppings, something is missing. Usually the sauce, but still... they have to improve their "quality checkup" before sending it to customers. There is an extra charge for additional toppings, and literally, every time something is missing...

Disastrous. The poor girl left by herself on the till on a busy Friday with what seems minimal training and a steady stream of people and a rude direct shift manager offering no support whatsoever. Orders mixed up, completely wrong, refusing blue card holders and general chaos, I wished the next guys to me good luck after only just getting my right order. Unique experience, so glad its not my local.

It's a standard pizza place with free parking. What impressed me was the customer service received. I had a discount coupon which required me to give the order through their app. While giving the order I selected the wrong store by mistake which was on the other side of town. It was quite late as we decided to pick up the pizza after a movie. When I inquired about my order after waiting for 10 minutes they checked my order details on the app and that is when I realised my mistake. The lady on the till who I think was also the store manager was extremely helpful. She still baked me the pizza which I had ordered and did not charge anything extra. Being a Saturday night they were busy and yet they did not complain about my mistake. Btw the Tandoori hot pizza is fantastic. Thanks.

AWFUL EXPERIENCE. ORDERED AT 10PM, STILL HERE AT 12PM WITH NO FOOD. THEY KEEP HANGING UP ON ME AND TELLING ME IT'S ON IT'S WAY, IT ISN'T AVOID AT ALL COSTS!

Ordered through the app and was told the order had been delivered when it hadn’t. Rang after an hour and they said it’d be 10-15 more minutes. Waited another half an hour and nothing so rang again to be told to wait another 10-15 mins and if it still hadn’t arrived to call and they’d sort it. I finally called again after waiting over 2 hours since I placed the order for the employee to get frustrated with me saying they’d already told me my order had been refunded - which they hadn’t. It might be a Saturday night but 2 hours of waiting with no food and grouchy customer service was not how I expected to be spending mine.

After 4 phones calls and over 3 hours, I was continuously told that the pizza was "on its way" - I only live 10 mins max away from the branch. Man I spoke to was not helpful and reluctant to do anything and clearly hadn't checked the system. Hoping to get a refund but from previous comments, that gonna be difficult. Will never order from them again

The staff here are incredibly efficient and friendly. Pizzas are exactly as you'd expect from Domino's - ie their usual high and consistent standard, but staff standout as going above and beyond.

I waited over an hour for my order only to find out that its would be an other two hours because they were 'busy' I then phoned and they said they would give me a refund however it has been over a month and still no money returned. Food was greasy and poorly presented, not to add the woman who answered the phone was rude and obnoxious. Simply disgraceful.

I have been sat waiting for my food for hours and it still says preparing because they are supposedly 'busy' on a day when the majority of people are at work. When I rang they said it should take 1-2 hours when I have already been waiting an hour. Disgraceful.

It is the second time we order from there and we wait for over an hour for hour pizzas. Over 20 min for quality check and still waiting.

took over an hour for my order to be delivered, app said it was being quality checked for over 20 mins. when I called and asked what was going on the staff was rude and dismissive and said it would take another 20 minutes for a driver to get back to the store before they could set off. The staff ruined it for me, theu seemed very unbothered and unable to help with any issue

Was looking forward to my pizza until the second bite a hair in my mouth almost made me sick! It was dark an im blonde so it defo wasn't mine! Absolutely fuming, never again

There's not really an atmosphere as it's just a takeaway, but they're friendly there. The food was slow to be made despite requesting a specific time, but it was lovely and hot and tasted as good as always.

Its Domminos! Dose exactly what it says on the tin! Love the pizzas!!

Fresh pizza and friendly staff. Wonderful

Had pizza from here a few times recently - very happy with delivery service and quality of pizza - hot, fresh and well-covered.

Perfect! Everything was so hot when it arrived. No complaints!

would give 0 stars if possible order 5 hours before you actually want your order to arrive customer service terrible too

horrendous customer service. didn’t deliver the order and when called up just told me to ‘calm down’ and that the order was ‘on the way’ when it had been marked as delivered even when it had not been delivered yet. i merely asked them if it had been given to the wrong house and was made out like it was the rudest question. absolutely appalling. still waiting for the food to arrive as i write this

Ordered food this evening. Our food arrived an hour and a half after ordering. Half of our order was missing. I called the branch and informed them that some food was missing. I was told it would be sent out for delivery again. Two hours later and another 2 phone calls later still the remainder of my order has not arrived. I wouldn't recommend this branch for delivery. I certainly will not be using this branch again

Dominoes - the same all over the UK

Used to order from here a lot but customer service has gone super down hill. Rude staff who make you come into the store when using the Flyby option. Why offer Flyby on the app if your staff ignore the system in store and just leave you sat there while the pizza gets cold. Guy put the phone down on me and I was literally sat in my car in front of the store. I can understand if you are busy but don't take your stress out on paying customers!

Do not order from here!!! Read all other reviews. Disgusting customer service. Called up because we hadn’t received our order. Woman answered who was snarky and extremely rude. No apology or offer to remake. Told us to ring back in the morning. Said they had cancelled the order and we had been refunded. I had no refund and no proof of cancellation. Asked for proof of this refund and they said they couldn’t provide it. Another man then came onto the phone, said we should “do better” next time we order. Again asked for proof of this refund, he said someone will take a picture of it and send it. I said no, i want an email from dominos that’s legitimate. They said no. After a few minutes they now said they could send an email. It’s been an hour and no email received. No food. Have had to contact paypal to open a dispute. Absolutely disgusting. Arguing over the phone with two members of staff when all we wanted is the food we had paid for!

Great pizza, always fresh, can't fault them... One time half time pizza had no toppings

Ordered a fews times and not turned up or been delivered to a wrong address and had to have a new one sent out it not good enough it not exactly cheap and for them not to answer phone is a joke come domino’s sort it out !!!!

Didn't receive any food. Called in and the guy didn't even bother wondering where the driver was and one and a half hours later still nothing and the restaurant has now closed. What a joke!

Every other time ordering from this shop the order is wrong in some way. Delivery is also starting to get slower and slower with it being marked at delivered well before it actually is

Over two hours of waiting, no food. Told over an hour ago that the driver was 2 minutes away. The restaurant will not answer the phone and that was confirmed by another store who we called to see if they could help. Not sure if the food is coming or to just go to bed

Not cheap but a decent enough pizza takeaway for a treat, nice cookies.

I ordered as I walked home which took me past the Clifton moor store and it took nearly two hours for Luke warm pizzas to be delivered. The most disappointing experience I have had with dominos.

Very helpful staff. Extremely good experience after a very poor experience at the Costa at vangarde earlier in the day where the staff were very rude and patronizing - why why behave this way ? The pizza and garlic bread were the usual top standard this evening. Thank you Domino's

Do not order from here. Ordered online - after an hour, pizza is still preparing (according to the app). I rang 3 times to follow up and no-one answered. Terrible service, we ordered elsewhere.

Awful pizza. Not sure if dominoes has gone downhill or just this one. However the last one was the last ever. Dry tasteless pizza

Nice and clean helpful staff, always an offer on so find a bargain

Need more awareness of allergy and inclusiveness I tried to order a normal pizza with vegan cheese as my children have a dairy allergy the manager said no I can't have that as its not a vegan pizza all the other pizzas where good

Joke shop. Took nearly 2 hours to arrive and missed part of the order. Had to ring for about 20 minutes. Got a refund as they would not deliver the missing item.

Ultimately failed to deliver pizza to the customer in a timely manner, which in my considered opinion is profoundly negative.

LONG LONG LONG LONG LONG LONG LONG JOKERS THE LOT OF THEM

Almost a 2 hour wait for pizza, no warning that there was such a wait and the staff offered no support. Shouldn’t be in operation!

Ordered from the hull road dominos and they called me saying that they couldn’t take my order as they had no drivers but to order from here instead. When I called the first person I spoke to immediately put me on hold before another staff member answered and greeted me. When I attempted to order they said they wouldn’t take the order either even though it had already been placed. I asked the process on a formal complaint and my question was avoided completely. Overall experience seems like this is a poorly run location with staff that don’t really care.

Ordered 2 pizzas on 14/01/2022. Delivery took nearly two hours, and called several times during this time to chase delivery - but was just fobbed off with the usual pre-rehearsed one liners. I was told over the phone that due to the delay I would receive a full refund, this still hasn't been received. In a nutshell, poorly managed and understaffed.

Got a bottle of pop on the house

A 4 hour wait a refund and promised food that still hasn't turned up absolutely unacceptable! Not sure how they still get buisness!

Not good, ordered placed at 5.55pm, 18.35 phone call to enquire about location of pizzas (waiting for a driver), told em to remake the pizzas and I'll collect myself. Pizzas ready at 7.05. Bloody ridiculous.

Waited over 1 hour for my pizza and then when it eventually arrived it was very dry lack of tomato sauce.

Ordered a home alone deal with took 1hr 45mins to arrive after the tracker said it was out for delivery. Pizza and side both stone cold called up and was fobbed off with were really busy tonight as an excuse not what the driver told me he told me he came straight from there it had been forgotten about. This is not the first time I've had issues with this domino's will not use again and don't recommend unless you go collect it yourself would be much quicker

Awful service- waited over 2 hours for a pizza delivery and when I attempted to query this, you ended the call

Boom quick hot service recommend the deals to reduce prices but quality takeaway this one

Not great, long delivery time, luke warm pizzas, poor

Order food from them said it was out for delivery but rang them asking where it was all I got was they are close soon and wait on a driver bearing mind they close at 4am

Very poor - zero quality. Pizzas very dry - lack of tomato sauce and toppings overall. Ordered two different types of Pizza but they both tasted the same. Very disappointing experience.

SHOCKINGLY BAD CUSTOMER SERVICE AND SUPER SLOW DELIVERY. DONT TAKE ORDERS IN YOU HAVENT GOT DRIVERS AVAIABLE TO MAKE THE DELIVERIES ON TIME, THEN BLAME THE TRAFFIC.

Chicken strips and kickers were awful - cold inside, like had been frozen. Kickers were the worst. Ate a small amount of one, but cut into them all - inedible, hard/tough. When called to let them know the staff member told me they are frozen and cooked in oven, they'd had a few complaints that they weren't coming out well for some reason. She was really helpful, apologised, offered refund for them. But they need to sort this before someone gets food poisoning. Husband had texas bbq pizza which was fine.

I've had much better pizza from local pizza shops with a lot more topping and at half the price. It's ok if you're desperate but I personally will use it only as a last resort

Not happy! Went in at 9.30 pm to order (as we were in the area & had just finished shopping) & we were told we needed to do it on line (fair enough), so went outside to order, but website clunky & awkward to use & by time we found what we wanted & tried to submit order, they had closed for collection and only offered delivery. But Dominos don't do delivery to our area, so was really annoyed. Chap in shop didn't bother to tell us that we had to order before 10. Poor show Dominos. Won't bother with you in future.

Rude. I phoned to place an order just now and the man answered and just said they were very busy and to phone back in 5 minutes and just hung up!!! Shocking customer service. Will go elsewhere, dominoes has gone downhill.

Always do pick up for £5.99 for a 2 topping pizza and it never disappoints!

Wouldnt deliver to the car park outside very annoying I was v peckish

Due to my order being misplaced , we had to wait 40 mins on site. Anyway we received 2 free sides and another order the following week as a compensation so I would say that the manager Jake really cares for his customers

Waited nearly 2 hours for it to be delivered from clifton moor domino's in York and it turned up cold, not impressed at all.

The staff here have just been really good to me. Especially the young girl behind the counter. The pizza is always spot on and the service on this occasion was brilliant. Thank you!

Unfortunately several 1* times of many. Constant rude staff, no apologies towards wait times, at one point tonight, when asking for an over the phone update on our order the reply was “I TOLD you, it’ll be there for 2am. Not what is expected from hospitality staff.

Great, fast service, amazing staff

Ignore the stars, I have never been in I don't eat pizza BUT there is parking only one thing it's only for I think 2hrs and no returning for a few hours after that - there is a board going in so you can check, but very easy to get to.

I don't hate this place, I didn't visit. I just walked past!

A good place! They work quickly and their food is good for your price

we got pizza very fast, good service

Didn't go there.we were at farmfoods.

Always pricey but as a treat it's great. 2 for Tuesday or BOGOF on collection...not bad at all!

Food was on point, the mango habanero wings 😍. Good service, good experience.

Quick and tasty Domino's. If you like Domino's you will like this one.

Lovely clean toilets smashing place staff very helpful x

Turned up at 10.30pm to order a couple of pizzas with my friend and a very rude member off staff came out of the door to say that the store is shut even though I've turned up at this time before and it's been open. I wouldn't of minded, but I drive from quite a way out and there were plenty of people in the store preparing delivery orders. Won't ever go again.

Giving another chance as my last order made me sick. Did not arrive with full order even though I paid for extra garlic side dip. Useless.

The food made me ill, what more is there to say

Rancid food, pay for sickness must be their motto

Ordered garlic bread with my pizza and chicken wings, Pacifically asked for no cheese on my garlic bread as I’m allergic to it, my order comes to find CHEESE on the only thing that I would eat out of the whole order! It’s a good job I noticed it before I ate it!!! Very very disappointed!! Whole order seemed a bit rushed and it was cold!!! Think I will stick to dominos on Hull road or Pizza Hut from now on!! If I wanted cheese then I would of asked for it! Need to start taking more notice to your customers orders!!! Good day!!!!!!

Cracking pizza, easily the best in York (in my opinion!)

Take to long to answer the phone

Absolute joke. Dont deliver all the food after ordering online and paying online and your told to ring and no one answers the phone. Robbing pigs

Very disappointed with yesterday's delivery. We always had deliveries from Bishopthorpe and it was always perfect and delicious but yesterday they delivered food from Clifton Moor. Food did not even look like it should, ingredients were missing, and garlic bread looked like only bread base with nothing on it...also Twisted Dough Balls looked like little fingers without toppings...I think You should review your staff working in that restaurant. I do not know if I will order anything again and I was always happy with your food till yesterday. Regards.

Great pizzas, not obvious location.

Nice, helpful staff. Good offers available

Went to collect which saved 50%. Can't say fairer than that

Always really quick, and open late. Get our order mixed up once in a while, but never been an issue getting it resolved.

Absolute disgrace. I ordered delivery with them and they were about 40 minute later than the already predicted 60 mins. No apology. Thought I'd give them a second chance and used them again a couple of nights ago and the driver turned up with only half the order. I asked politely where the rest was and he didbt seem to know. Said he'd contact the rest, went back in his car and appeared to be on the phone for 5 mins then just drove off and never returned. Phoned up to complain and the guy who answered did not seem to be very bothered. I said all it takes is a phone call to let your customer know whats going on and an apology. I asked for a refund and I am still waiting for it. I want my money back please!

Good quality but not always the best value. Staff are busy and appropriate.