Domino's Pizza - Telford - South in Telford and Wrekin

I bought a pizza today for the first time in a long time and it was so delicious. It was a fluffy base with cheesy edges and the toppings were fresh and delicious on a cheese and tomato base. Also, accompanied with a garlic herb dip. An all round delicious pizza! The service was excellent - friendly, welcoming and obliging. The atmosphere was also excellent - clean and tidy, and organised. It's a great local pizza place! 👍

Unfortunately when my food was delivered i was very upset as i ordered a veggie large pizza and the toppings you could literally count how many mushrooms, onions and peppers was on the pizza. Big turn off and let down. Dominoes do better that was totally out of pocket and rude.

Great food, awful football takes. Dalot over Trent, you are having a laugh! P.S …3-0!!

Normally i love dominos but recently there pizza base has got thinner snd on this order o asked as always for extra sauce and hardly had any sauce. Its going downhill. My partner ordered online but we was not happy with food this time. If you pay for extra then you should get extra

I ordered a coke and then got a sprite which was warm and didn’t give me a notification when it was ordered while I’m writing this review it still says that my order is being delivered reach your workers how to read an order before you hire them

Always great service, food, the staff are lovely & can't do enough for you AAA+++

Fantastic staff, food was served incredibly fast and was extra tasty. The customer area was very clean.thank you

Absolutely disgusting I order a week ago and I felt dodgy the day after with bad belly and being sick didn’t think nothing of it ordered again last night it’s done the same again been up all night with bad belly and I’m the same this morning me and my partner both feel the same won’t be ordering from here again 🤮

Despite nearly a football team amount of staff no one wanted to serve to take my order, once ordered then sat on the shelf so safe to say wasn’t the hottest. DO NOT ORDER FRIES / CHIPS cardboard rubbish and stone cold

When did cash no longer become a legal tender joke you have to pay card! Or you can pay cash aslong as it is not under the camera will never use dominoes again

Collection- didn't acknowledge me for 10 minutes despite there being several people in the kitchen. Turns out my order was ready so didn't need to wait! Then forgot one pizza. Got to my car and realised the sauce was not as ordered. Then the lady server told me I had ordered the wrong one...nope, clearly right on my order. Frankly disgusting. And not very hot either. Wouldn't recommend to my worst enemy.

I called in to grab a couple of pizzas on the way home tonight, they had trouble understanding English for the order ! watched both pizzas go in the oven, not side by side but one behind the other, the first was removed and boxed then the second was taken out the centre of the oven and boxed, i commented on it was taken out early and probably wasn't cooked but got shrugged shoulders and handed my pizza., the pizza was cold and partially cooked, not happy and wont be giving this pizza chain my custom again !

Ordered on line and went to collect. The food was waiting at the appointed time and it was very much appreciated and enjoyed by my family.

Quick and simple No cash payments though!

Wrong order, late delivery, had to call 3 times chasing was told was dropping off someone's first then mine... was cold. Not worth the money or hassle, even with the deals.

All management staff were very good. Pizza was delicious and it was hot 😋 i recommended to all of you about here for making order

What is not to love about Domino's and their £10.99 any pizza and size offer. Shame it's no longer £9.99.

Food normally always good I'm only a few mins away but first time ever driver got lost. He was only around the corner but despite going outside and giving him instructions for 10 mins. He went back to shop with my order which I was told another driver would bring it. By now half an HR had past, so I said I'd want a fresh order. They said they would but once arrived it had obviously been warned up and my cheese had dried up and it was warm but not hot. Very disappointed

Disgusting service, missing items from order. They wouldnt even redund! Thieves!

Absolute disgrace. I ordered a pizza with sides and it arrived 40 minutes past the requested time. I placed the order much earlier in the day, so they had 10-12 hours notice. The food arrived cold. It was all bland and tasteless and I just feel ripped off. NEVER again will I order from this place. AWFUL. ZERO star rating.

Since the madeley store has been taken over by the new owners the pizzas have been excellent every time and the deliveries have been spot on. Thank you

Ordered and chose a specific delivery time on the app. Delivered way later than requested. Why have such an option when you can't get anywhere near it?

They had caca on my fishy pizza

Not bad but a bit expensive for what it is

Delivery time is very slow and food usually cold on arrival.

Excellent service, clean store and very friendly staff. Brilliant pizza and fast service

So for the first time in my life I ordered Domino's from the South Telford Madeley branch .Obviously on New Year's Eve it would be busy but you would of thought with 10 employees on site they would of got our order spot on! But no unfortunately our pizza was stone cold and they forgot our garlic bread. A little tip for any potential pizza takeaway buyer's just go to another takeaway service not this one .In my humble opinion we went to a local chippy they do lovely pizza's and guess what the pizza's were hot! .

Never usually have a problem with Dominos, pizzas nice and have always delivered in good time. However we've had rude service twice now. First time we gave them benefit of doubt maybe they were very busy that night it was lockdown and limited places open so we left it and tried else where. However we tried tonight to be told they arent taking phone orders you have to do it via the website because of Covid ???? What's the difference between taking your order and card details over the phone for delivery to doing it on the website? Anyway won't be ordering from Dominos anytime soon

I have cash ,I don't use online app

Ordered 2 pizzas got to restaurant when arrived greeted my a rude manager then I said what my order was he said there was no order for me even tho I rang 45 mins in advance, very shocked and angry how madeley dominos have left this company down!!!

Ordered 3 pizzas, one margarita, one cheeseburger and one meteor. All were absolutely beautiful, cooked to perfection. Just the right amount of cheese on them!! Should give some free food on orders over £60....free cookies? 😜😜👍👍

Never again will I buy Domino's, the food arrived late and was stone cold. I called and spoke to a staff member who then passed the phone onto someone else who also couldn't be bothered with my call, I called the shop three times in total, 1) ask where the delivery was? 2)ask where the my order was 3)make a complaint the food was stone cold I was offered a freed pizza the next time I buy something again which is completely unacceptable.. Very poor customer service along with management, To be honest it sounded like a crèche, the background total embarrassment. It will be Papa John's from now on I think, 😉

Great food as always, great timing.

Great food, quick service, brilliant quality... collected, the staff were polite and had the order ready for us

Ordered pizza from here many times and never had a problem. Then ordered again recently, just normal pizza, came and was caked in so much cheese it was literally inedible. I rang them up to see if they could deliver a fresh one and take the old one back just to be told that this is how they normally come without even knowing how the pizza looked and claimed they "quality check every pizza"

I would honestly give 0 stars if it was an option. Myself and my boyfriend have ordered from this place many times before and never had a problem until tonight. We decided we wanted to order one tonight and have an at home date night since we’re not able to go out anywhere with the current situation. We even ordered more than we normally would. We ordered two large pizzas and two sides. My boyfriends pizza turned out fine, just as it normally is. However mine was most definitely not. I just ordered a plain cheese and tomato pizza as I always did and the reason why I liked dominos pizza was because I liked the amount of cheese they normally put on. I’ve had a bad experience with too much cheese and ended up choking pretty bad before . When I received my pizza tonight it was absolutely drenched in cheese. There was so much that it didn’t even look like it had been cut. My first thought was that they’d sent me someone else’s pizza who had preferred extra cheese. I get that some would like that amount of cheese but it’s about preference and every other time I had ordered from there it had been the perfect amount. Anyway, I rang up to ask if there was any solution to the problem, preferably being a new pizza as this one was inedible for me. The lady seemed very confused by what I was saying and put me on hold for five minutes. I was then greeted by a man who I assume was the manager. He was so rude to me. He basically turned around and said that it’s the normal amount they put on since each pizza gets a quality check before it leaves. Which can’t possibly be correct otherwise there would not be that much cheese on the pizza. I even mentioned that it looked like there had been added extra cheese but he was insistent that I was wrong. The way he spoke to me was not acceptable. He was so belittling it got to the point that he made me cry. It was just not the customer service that is deemed acceptable at all. At the end of this I’m not even upset about the pizza but instead I’m saddened by how I was spoken to. I won’t be ordering from them ever again.

Recieved my pizzas, opened the box and see one of the pizzas had been thrown together, didnt look nice at all, barely warm so rang up to complain and a women didnt help at all, all she did was shout at my partner saying we cant refund or exchange due to something to do with fast food, then hung up on my partner so i rang back and wanted to put complaint in but she wouldnt give her name when asked or transfer me to the manager! Ive never had a problem like this before but she is one gobby person and i dont think its right she should talk to a customer like that! Bang out of order.

Food was standard, I didn't expect to see my pizzas done and taken out for me to have to wait 5 minutes extra (food got cold before getting home) whilst they had a group natter. Not happy get it sorted domino's....

This dominos is really nice but I’ve had 2 problems with them now with my order not being right which I can understand specially at busy times but you don’t expect it to be 2 times , they forgot one of my ingredients which I payed for and specially when I double clicked for extra and got charged extra and never received it

Nice friendly place never offer you the offers that are on though

Beware and be careful, we ordered £85 worth of food as we had family over, the food didn't even arrive, the made excuses that they tried to ring and left voicemail.then I had the excuse that a wrong number was given which I checked and correct number given , I was then told to reorder the order as they cancelled it, when I asked how long I was told they couldn't for fill my order.they also had the cheek to say I'd gave a fake number which I felt insulted. I told them to shove their order where the sun don't shine. I then rang back and asked to speak to the manager who was rude and abusive told me that the girl was 16 who I spoke to and that she was in tears. I explained the situation but he wasn't interested. He threatened me and said he will come to my address and have me, I found this behaviour very threatening, I told him I'd recorded the phone call and that anything happens the police will be called. After that he put the phone down. I am going to be making a formal complaint to their head office tomorrow as I don't think customers should be abused like this. Please beware and think twice before using this store. Just an update surprise surprise the pointed the finger of blame this way and told me they wont ever deliver to my address again. There loss... I will just give a word of warning dominoes doesnt care about customer care amd there customer service is appalling. The manager at the Madeley store is aggressive and arrogant. If anyone wants proof message me and ill prove it to you as i have the emaiks from them.

Placed an order and was told how long it would be, waited nearly 2hrs, called them and they said they cancelled the order!! Not happy!!

Ordered the food online at 18.53. By 19.03 no conformation so called the store to ask if it had been ordered and was told no even though they had taken the money out. Called my bank they said the money had been authorised and gave me a code I called the store back up gave the Store manager the code and he said nothing he could do, I have now had to drag my heavily pregnant partner out so we can go and get something to eat. Store manager is arrogant, unhelpful rude and needs to learn the basics of Customer Service.

Absolute disaster of a branch from start of your order to the finish. I've lived in the area for a few years now, and used to order from here quite often, but it was rare that everything was as advertised. Despite being a few minutes drive away the pizza's almost always arrived cold/lukewarm. On the rare occasion they arrived within a reasonable timeframe of the ordered time, and warm enough to eat, the order is usually incorrect. Tonight for example the Pizza arrived cold, and with onions on. Onions I didn't order. Onions on a Hawiian Pizza. Additionally trying to talk to the member of staff over the phone was difficult due to the insane amount of background noise. Honestly for £22 for 1 large pizza its just not worth it, the product is poor and the hassle of trying to get it fixed means you're sat waiting for ages.

Dont bother ordering from here if you want a delivery. Like many other reviews have mentioned your food will either arrive cold or not at all. I should have learned from the first time I ordered and my pizza never arrived. I should not have given them the benefit of the doubt the first time round as the second time it arrived stone cold.

Dont understand english i sounded like a stuck record

i placed an order to find after over an hour it turns up almost cold, i then rang the store to be told i could not have a replacement as it was too busy but could have a free one next time, this i did not want as it was now i was hungry and these would need to be re heated in my oven first and was not acceptable. after all they where quick enough to take my money. the manager was very rude and suggested what more did i want "for him to come round and give me a massage" certainly not if the quality was the same as the pizzas I had this problem ages ago and stopped using them, this will now be a permanent thing p.s only gave 1 star as nothing lower

Tried the Lotta choca pizza today it ain’t for me after trying it but my daughter loved it fess is a top bloke fantastic customer service

Lunchtime pizza deals - £1.99 However they have “no stock of the dough for that size pizza”. If I wanted similar it’d be £5.99. Shocking. No apologies. No offer to replace with something similar. So I rang Dominoes at The Greyhound Island and placed the order there. They were ready as I got there. Totally different experience.

If I could give less I would. A week ago it took 2 HOURS and 30 MINUTES to get my pizza after complaining 3 times, told them to refund and forget it, to then get a knock at the door 15 minutes later and the driver SHOVED the pizza into my mates had, said "take it" and left, pizza was stone cold and disgusting, made an agreement that a refund would be made and they still took my money!!

Very badly managed they are so rude on the phone and on the counter i started ordering from other dominos around telford even if they dont deliver to me as of my area is in madley dominos i go there and collect just because they know how to talk and how to make customer happy

Hate there grease pizzas always give me an up set belly

Add food from domino's last night and Me an my partner haven't been well since never go there again

My food was 2hrs to be delivered and arrived stone cold and to add insult to injury no dip for the cinni dippers we ordered.

Saw a worker drop a box on the floor then picked it up and put someone's food in it

Great Service , delivery was on time.

No problem with the food, or how long it took to get here, but the delivery driver couldn't be bothered to get out of his car & rang me to go & find him. Not too impressed with that.

Excellent food.very clean premises and good staff

25 minutes and £30 lighter for the wrong order the most expensive cheese pizza ever Took so long by the time we got home couldn't be bothered to go back .EVER!

delivery was late but the food was good

Brilliant example of a loved franchise.

Horrid service waited 2 hours for food to arrive

godd service but when my pizza arrived there was a black hair in it and the manager said it wasnt possible so he just ignored it.

Been going for over a year, never a problem. Food is always excellent, service is great and delivery is always fast. No problems whatsoever. People must be confusing it with the north one.

Customer Service is Awful, the way people are spoken to is beyond me.

Online says there open till 3 am, I went for 4 days in a row and we're closed all 4 times, went there at 11 each day...

Waited over an hour for delivery. Called to ask where order was and coincidentally, Driver arrived a few minutes after call. Pizza and chicken wings were stone cold. Appalling food and service.

Bad food bad custermer service got my order wrong and would not put it right £40 wasted also very long delevery time with rude drivers ans incorrect change... Avoid avoud on a better note try mommas in oakengates

Sometimes acceptable but the majority of the time the service is very poor. Slow delivery & orders are often incorrect

It's domino's. Copy.and paste of all the others. If you like them, you'll like this. Do not use without a discount.

Over an hour for a pizza to come

1 hour 45 minutes it took them to deliver Bearley warm pizza, you would think the prices they charge you would expect better service. Very disappointing