Domino's Pizza - Rugby - Junction One Retail Park in Rugby

They refused to serve me a meat pizza with vegan cheese! I have milk allergy, and I was told I can only have the pizzas with vegetables if I want vegan cheese! Shame, you lost a customer who was very happy with you before!

Ordered 2 large pizzas (chicken feast and half&half cheese and sos and hot and spicy)and 2 sides, very disappointed when they delivered, I can count on my hand the pices of chicken and mushrooms on the chicken feast and the paprika and jalapenos on the hot& spicy, is this a joke? I have paid £35 to have 7 or 9 pices of chicken on the large pizza? I should go to ASDA and get pizza from there, will cost me less and I would have more toppings on one of them then on them 2 large pizzas. That was my last time ordering from you guys, seriously shame on you! If I didn't have 2 hungry kids at home I would have returned it!

I had a very bad service today. I made an order via counter. I ordered buy one get one free for medium pizza initially, and I was asking one meateor at first and then vegi supreme as the other. Then because of the £2 pound difference I have changed it to a large size. Just saw that they gave me 2 vegi supreme instead of 1 vegi and 1 meateor when I reached home. When I called them, they just denied that I ordered a meateor.and was not polite at all. He told he didn't hear.. he was chatting with another guy at work during the time I was placing my order and didn't repeat my order details during the payment, if he did instead I could have known it in the first place.

Pretty good dominoes. No order errors so far.

AVOID THIS STORE If I could give less, I would. Been waiting on a refund now since 27th Feb (a month) every time I call its the same excuse about apparently the refund just hasn't been put through and they'll "check with head office". Sick of calling and waiting to get my money back.

Very tasty pizza. Professional staff. Parking in a large parking lot. Fast food place. Barrier-free access.

Very good for a speedy pick up and go

Ordered a pizza on the app for collection with extra cheese and extra pepperoni. The one they had extra nothing. The chap who served was the most apathetic, indifferent dominos staff member I’ve seen in 15 years of ordering from dominos by far. An embarrassment to the dominos brand. Shocking.

There are only a few seats and one bench, so ‘atmosphere’ is not really a valid thing to assess

I have been ordering Pizza from this place for many years. Over the period of time the quality of the food has been deteriorating a lot. Ordered 2 pizzas today. The bread was so hard to bite. Very disappointed. I do not think I will be ordering again from here.

Fantastic experience. Ordered some pizzas for my daughter's birthday party. Easy to order. Updates on the app and I went to collect and it was ready pretty quickly. The chap in the store was police and curious. Lovely pizzas. Thank you 🍕

They are extremely quick for collection. The food is amazing as always and they are very friendly. I've been getting my pizza from here for a long time now!

Worst pizza!! I can't give anything less than 1 star for the quality of pizza they delivered.

Friendly staff explained the current deals and toppings. Polite and good service. Toilets available in cinema at end of car park.

Tried to call and discuss a discrepancy with my order and all the guy wanted to do was cut the call stating he's busy. Attending to a paying customer on the phone isn't important it seems. Poor customer service.

Rude behaviour by one of asian Unprofessional attitude

Can't go wrong with Dominos! Just one bad experience where I was served a different order...other than that good place, friendly staff!

Terrible customer service. I was completely ignored and two people were served before me who entered after me! No acknowledgement or apology. Avoid and save your money instead of spending it on over priced pizza 🤔

Located in the Retail Business Park, there is plenty of parking with no issues. Service is professional and friendly, and the staff are helpful/ Food was ready on time, and super hot.

Rude attitude by Sonia Pizza wasn’t prepared well all cold and warm mix

Domino's isn't what it was. A tiny strip of a single piece of cheap chicken glumly adorned each slice and the additional ingredients were pretty scant. The "absolutely banger" was made up of cheap meats and both pizzas were very disappointing and vastly overpriced. We won't be back on the basis of this experience...

Nice food, ample parking spaces, good service

Yeah what you'd expect from a Domino's Pizza. This one only does collections. Remember that

Well giving it the benefit of the doubt as it is a dominos but all three times the same experience, on the App it states the food is delivered and am still waiting 30 minutes later!!! Considering this place is less than 10 minute drive away ( small kids can’t get out to collect this is why I pay for delivery ) they struggle every time and when you call always same excuse traffic? As I said it’s 1 road and about 5/10 minutes max!! So here’s to the 3rd time we’ve had to have cold pizza

we gave up waiting after calling 20+ minutes and status being listed as delivered after an hour - it was delivered 30 minutes after the status said it had already been delivered. Food was just about still warm, but won’t be ordering again

I thought all Domino's pizza's were supposed to be made equally but this is certainly not the case. I've just moved from the South Coast and my local Domino's down there, the pizza's are in a different league compared to the 12 inches of bland, below average, s**t I got given from here. So disappointed because I love my Domino's or unfortunately now I am living here, loved Domino's.

Conveniently situated in the retail park, means getting there and parking is easy. Plenty of staff so you're not stood around for too long. Communicate clearly and well. As for the food, it's Domino's. It's the same everywhere you go. Unless you go abroad

The first review I've ever left, but this is needed!! The amount of times the food turns up cold is getting ridiculous, but what's worse is waiting over 2 hours on a few occasions, and they ignore the phones, you have no idea whats goin on, the progress thing in the app is never right, never using this place again!!

No customer service when you collect and when we ordered for delivery it was late. Use a different branch if you like dominos or try papa John's in town.

Absolute carnage honestly waited over 2 hours for delivery ended up haveing to collect my self I wasn’t the only one too they didn’t have clue in there !!! Had to take my child out in his pjs affter bath to collect when it was ment to be delivery I am fumeing with this place !!

Absolute joke, put in an order for delivery, waited 2 hours and eventually had to go and collect it myself, nobody answers the phone and when I went in there was someone stood right next to it doing nothing, complete letdown, will never use again and I would recommend nobody uses them if you actually want a pizza to be delivered, if I could give lower than 1star I would

The last few weeks/month service has been very poor, we order once a week every friday/saturday and I can understand if they're busy but every time it's been a 1h30m+ wait for just a large pizza deal and we're only a few miles away. Tracker is useless and pointless, when calling the store every time I'm put on hold for about 5 seconds and then told can you wait 10 minutes? I appreciate if there's a lack of drivers/you are busy but this isn't good service especially for the price you're paying for this yummy treat.

Typical Domino's. Server was very efficient and advised to get the cheapest deal. Lack of dining in and physical space inside was of some consequence.

Need to properly advertise your closing times. Confusing, 3 different times. Didn't get my order because of this.

Lovely pizza, friendly staff. Highly recommended

These guys are amazing delivered to my truck no fuss or drama piping hot food can’t rate them higher enough. Thank you domino’s rugby.

Always had my deliveries arrive on time, and the staff have always been polite when I have had to call the store to amend something :)

R.i.p Domino's pizza over an hour to wait for a pizza that takes minutes to cook

As good as always, and even better, it was on offer.

The service is very poor the staff are not at all friendly I would not recommend this is the 1 on the high street rugby

Always love a dominos pizza but sometimes they hardly put any toppings on and it is very pricey if you don't have vouchers.

Good pizza but a lack of waste bins outside.

Great food shame about the service. Lady who served us never once smiled and spoke .

Amazing food always to a high standard but the staff seem quite disinterested

Good pizza, the service was top notch

Staff don't smile...look overworked in my opinion

Standard Domino's. Fast, but nothing to write home about.

Nice but not the right place for a Chinese takeaway

Love their pizza and quick delivery

Always great food always hot and quick delivery

The pizza was delicious however when ordering the food it was complicated be ause the women had very little english and did not underdtans what i was saying

Do not order from there! My pizza had numerous hairs in it, absolutely disgusting would never go to this dominos again!

Who goes to domino's anyway. The pizzas are small and way overpriced, they rely on their offers which are bad anyway. Better and tastier places to go within a mile. Lighter on the wallet too

Disgraceful! Ordered my Pizza but still waiting 20 minutes after it said it was ready!!!! Apparently it Takes an extra minute to cut the pizza! Not coming here again!

Have been 15:55 to ask for personal Pizza for 1.99 but lazy staff said its too late. Not first time they ,turn, me around when I asked for some ,promotions, etc. You coming there and they smile only when they turn you around. Rly serious people xD

Ordered online, and although the app said the pizza was ready, I had to wait a further 20 mins for it.

Wow. The customer service was an absolute joke. The guy who served us, ‘Alex’ literally made me lose my appetite and I was starving minutes before I walked in. The guy has a serious attitude problem and actually managed to ruin my whole day. Imagine being greeted by a miserable foreign ‘Kevin’ from Kevin and Perry. That was him. “What do you want?” with a death stare that made me think...have I done something wrong? He even rolled his eyes at me when I asked him to repeat the cost of the whole order. The guy genuinely looked like he wanted to spit in my face. Meanwhile the rest of the staff were huddled at the back chatting, and everyone just staring at me. Really the weirdest feeling ever. Anyway, yeah my order came out wrong so ask for a refund and left.

Very unhappy there was more sauce han cheese or topping , tasted vile never using again

Great customers service! Better than the dominos on north road

Very unhappy.... I placed an order online for delivery and on the tracker it said it had been delivered yet no one and come.... 45 minutes after that my pizza came freezing cold!!!! Never going here again.

Wonderful and absolutely delicious. It's also great that you can see them making your actual pizza.

Cosy place for take out and delivery mainly. 3 stools for a quick bite too

just waiting for my pizza, and service is not nice they dont look like they want to keep costumers but worst is they dont wash hands after taking money !!! thats is unbelievable. defenatley i will not back here.

Order a pizza and the pizza never got delivered to my house will never order from dominos again plus I tried to call and the number is not in service message

App doesn't work and when you order over phone they forget to place ur order