Domino's Pizza - Portchester in Fareham

Ordered a pizza but it turned up without any cheese. Called the store and was told by the manager that it could not have been a system problem and was my mistake. Refused to do anything about it. Really poor customer service. Second pizza was also stone cold. Will never use again.

The prices have gone up and the food has gone down hill on the bbq chicken was almost no chicken come on just spent 45 pounds what a rip

Ordered a delivery and originally told it would be 20 mins. After numerous phone calls , we were told the driver had broken down. 2 hrs later, and there was still no delivery 😡 had to go pick up in the end. Not again, Dominos, you should have said not available for delivery instead of giving BS. Thought we would use a local pizza place ... not again. Papa John's way better service. Only used Dominos as it was a birthday treat.

Pizza destroyed Pizzer all up the side of the box

If staff explained prices properly and prices were displayed it would be so much easier! Looked on counter, 11.99 for lge. At other end buy one get one free on collection. Bonus. That be £23.99! Eh. Turns out 11.99 is a different off! Try telling people the! Won't be back@

When the food arrived the delivery driver didn’t say anything and made me feel weird about taking my food. Food was made wrong and cold. Hardly any cheese on it and was soggy. Called to complain and the lady was rude and sounded annoyed before I even spoke. Luckily got a refund but poor quality food for the price.

Got a take out pizza 🍕 that's it,you know what your getting simple as that

Ordered and got what I wanted. Tried the cinnamon dippers very naughty

Manager phone me for an interview said he would call back in a couple of days. That was over a week ago 🤮🤮

This was my experience with Dominos. The call taker had no customer service skills because of his unprofessional manner. The pizza quality was poor as it was soggy and cold. The delivery driver however was excellent and a credit to the company. I will not be using this company again.

Even though what happened below was not great, the service after can't be faulted. The next delivery exceeded expectation and the food was delicious. Well recovered. Faith restored. Previous order: Ordered at 7pm pizzas didn't turn up until 8:25pm. Both were cold and greasy. It's the worst pizza I've ever had from any any Domino's!

Excellent pizza's. I'm allergic to cheese and they make a fab cheese less pizza for me.

Now! That vegetarian pizza the girl made for me is yummy! I mean....YUMMY! I came in by chance as I was looking for Tesco, actually. But the inviting smell of pizzas dragged me in. I am very fussy and super difficult about my food, as I don't eat pizza at all. Maybe once in the blue moon, but then I make pizza at home to my taste because my experience with English made pizza is better not to comment. So I entered this Domino's... I am a moody and horrible customer when it comes to being rushed up. I did say this to the staff member as soon as I entered. The first staff member was a young man who was in a rush preparing delivery so didn't have time nor energy to serve moody and difficult me. I told him to get on with his thing as he called in to help me with his female colleague. She was cautious with me prepared to deal with the "challenge"(me) in front of her. She handled me impeccable! She listened to what I actually wanted on the pizza, and she told me what the options are as I am clueless when it comes to English Domino's pizzas. I never EVER ordered from Domino's in England as when I was living in Mexico I had horrible experience there as they put some unrecognisable chunks of something they call meat that looks, smell and taste as a cheap dog food. And when I occasionally had served Domino's pizza in England in my workplace, ordered by office management... I never liked it as it's just too plain and without imagination. This time, that pizza is fingers licking. This lovely, professional, serious, kind and very servile girl did her best! Given the ingredients she can play with. She is a gem of this Domino's! Now I know where I will go for pizza if I am on the road driving near by this location. Thank you dear pizza maestra 🥰🤗

Absolutely shocking will not be ordering from again pizza came with way to much sauce and no cheese (was ordered with extra cheese) then no hold for over 30 minutes befor my partner went to the restaurant very little staff working on a very busy night

Pizzas have changed now churning out rubbish at high prices won’t be using them again

Great customer service, amazing pizzas!!!!

Have been ordering here for a year last month had first bad pizza seemed under cooked then last week has 2 pizzas that were under cooked and the chicken bits were so bad . So we have decided to not use here anymore. Shame ad was good for a long time snd with delivery going up to 1.99 as well not helping

Went in this friday night and was kindly welcomed by Antony. Great young gentlemen who really went the extra mile to give me the best customer service possible. Helped me choose which deal was best for my desired food and gave me the best possible offer! Even made my pizza and wedges to PERFECTION! Big thank you to antony! Keep up the good work!!!

Ordered a meal online . Waiting 55 minutes for the order before chasing to be told they were short staffed and would be another 30/40minutes . Asked for money off they declined . Said they could cancel my order and I would get a full refund - that was 12 days ago. Still no refund and called store to find out where my refund was only to be told they cannot authorise refunds and has to be customer services . Shocking service for a new store . Perhaps this is a training issue but I certainly won’t be ordering again and am still £30 out of pocket !

Shocking experience. Ordered 2 pizzas for delivery that never turned up after over an hour of waiting! Stuck in quality control! Tried to phone the store but they closed so nobody answered. I’ve now got to mess about trying to get a refund! Just don’t bother ordering from this place.

Rude staff, extremely unhelpful is an understatement, tried to charge double what it should have been. Would give 0 stars if possible.

Ordered here many many times, Delivered on time - every time, Great staff, good food. Will order again soon - when fuel prices come down as your prices are a bit high and I have to think Fuel or a Pizza at the mo , keep up the Good Work all a Waterlooville Dominoes - Best Fast Food retailer IMO in Waterlooville