Domino's Pizza - Nuneaton - Tuttle Hill in Nuneaton and Bedworth

Whenever me and my wife decide to get a take away pizza we always argue about where to get it from. Tonight I wish I'd lost the argument. Domino's was always my favourite, the pizza would arrive in minutes and the pizza would always come out of the delivery bag smoking hot. The last few pizzas have been disappointing but tonight was just awful. The person doing the quality check needs to find a new career, same goes to the person who made this mess. As me and the wife also argue about what toppings to have, we went for half and half unfortunately for me her half looked a lot better than mine. I ordered half cheeseburger and half meateor. The cheeseburger pizza is advertised as just having a "drizzle of burger sauce" the chef mistakenly misread this and poured the sauce on with a watering can.

Gone right downhill. Past 4 times I’ve ordered it took over 40 minutes comes cold even tried ordering for a time slot and that was missed by 30 minutes. Terrible. Pizza Hut from now on

I ordered stuffed crust for both pizzas and specifically asked for no pineapple on the Hawaiian pizza. However, I received something completely different from what I ordered and paid for. This isn’t the first time, but I can’t overlook the issue anymore, so here it is. I contacted Uber support, but unfortunately, the person I spoke with was very unprofessional. He couldn’t find the prices for a refund, even though they were visible, but he didn’t bother to check. I’m a pizza chef too, and no matter how busy it gets, I always make sure to give customers exactly what they asked for and paid for. I understand that the job or salary may not be what you dream of, but remember, that’s not the customer’s fault. Your customers might be a tired wife and her 3-year-old child, just wanting to enjoy a meal after a long day. Next time, it could be you in that position. That’s why, in my opinion, it’s so important to care a little more about the work you do and the experience you provide.

Very clean . Good staff and nicely cooked pizza

Chicken in a veggie pizza!!! Didn't sort it out.

Ordered a pizza, side and desert. Had to wait 2 hours in the end after calling 3 times and receiving false promises. Would not recommend at all.

The food arrived late and cold, the driver couldn't find the address using the postcode provided and when he did, the food looked like it had been shaken. Rang up, manager promised me a replacement but it's now over an hour and a half with no pizza and hungry people waiting for it. Looking at the reviews of the place, it seems to all be a similar issue recently which they clearly need to resolve urgently!!!

Absolute shambles of a place! Who is running it? I ordered pizzas and a drink after a heavy few days of work so I could have a relaxed evening. Instead, my order arrived minus drink. The driver said I should call them so I did, they said a drink would be sent out - no one thought to offer a refund. Twenty minutes later I called to say it’d be better to give me a refund - I’d already eaten most of the pizza. They couldn’t do this as driver had been sent out. No apology/goodwill gesture. I can see from the other reviews I’ll get the blanket ‘reply’ that we as businesses are encouraged to put on so that other customers are not put off. Disorganised mess - I’d have had a better evening fixing my own pizza - that’s what I’ll do in the future.

Takeaway always fresh, quick and tasty. Parking behind the shop which is handy as it’s a busy road.

Went for an interview. Was told they were doing all the checks etc but no one ever got back to me. I had no job and was relying on this. Will never eat from there!

Failed to notify regarding item not being in stock send different item then I have to ring up and they are expecting its ok to send different item. Really poor service

If I could give 0 stars I would I ordered food this evening. To be told it was due at 7.50.pm. It didn’t arrive so I called domino’s to see where my food was. They said it was on its way. At 8.15pm it’s still not arrived. Tried to ring the shop now answer. At 8.25pm the Uber driver has called to see where I was. ????? The address was incorrect n the receipt and the driver was in a completely different area to where I live. After another 10 minutes my food arrived cold!!!! I called domino’s yet again to have a rude employee answer told me to take it up with Uber eats and put me on hold after asking for the manager. 10 mins went by another employee answered to again put me on hold. After another 10 mins yet again another employee answered as if I was a new customer ordering????? Playing games…. Children playing games!!!! Rude and no customer skills what so ever. Hopefully the manager will be there tomorrow so I can resolve this in person and not over the phone by children and get a refund as this was disgusting!!!

Somehow they gave my order out to the same traveller TWICE in a row. then blamed it on the fact they’re not trained and understaffed. £30 order X2 given away because they can’t even ask for a name? what circus are they running here. no refund given as of this review either. actually astonished how they can give the same traveller 2 times in a row and not one person realised what was going on.

Ordered a thin crust pizza on the 7th January 2024. It came that thin it just crumbled and wasn't edible at all. Rang the store straight away and was told i was getting a refund. Numerous calls to the shop and still no refund to date. Contacted customer services and made a complaint. This was 2 weeks ago. I've received a reply from them. The store are denying they offered a refund and all knowledge of ever saying it. So expensive for such a poor quality food...will never use them again

That will be our last trip to domino's tuttle hill. We used to use the town centre one because we worked near there. Now we don't, this one is closer to our home. In 3 orders, 2 out of the 3 have been bad, the third mediocre. The first was poor pepperoni dough balls - lots of bread, very little toppings, multiple pieces didn't even have pepperoni in them. We didn't complain. The second one was mediocre, it was OK, but not the treat we expect from domino's. This time, we were sat in the car park, went in the second we were notified it was ready. My husband waited 5 mins, he was told they were waiting on one thing (there was only one thing in the order?!). Whilst he was in there he had to tell off one of the staff on the food line who got their phone out - that's an absolute hygiene no no. He finally came out with it, it was on my lap on the way home - didn't burn my knees as it normally would do. We sat down immediately to eat and the pizza was cold. The tomato sauce tasted cheap, like they'd just used tomato puree. It was only after he put it in the oven to finish the cooking process thst it was actually enjoyable. I called up to complain. They didn't even answer the first 3 calls. Finally on the last call they answered. I got put through to a manager who was rude, said she'd refund half the money (it remains to be seen if that will happen) and pretty much hung up on me. Yeah, no. Don't waste your time with this branch. Go into town or save money and buy from the supermarket - apparently domino's have cost cut so much it's no better. Shame as domino's is a guilty pleasure!

*****AVOID*****Sadly had a bad experiance here tonight as some of my order was not deliverd called up for the solution was an easy fix. However this place has gone so badly down hill ****Danni***(a young lady who says she is the manager was extreamly rude i have taken it futher... please avoide this branch...not worth ur time or hard earned money . .still have no solution

Pizza cold forgot drink but did get it half price when complained

Very expensive now won't being going again.

Good service from a chap named oli, sorted me right out. Disappointed however in another team member a small Indian lady didn’t catch the name she was shouting and verbally abusing the stores team members calling them useless. Once I had collected the pizzas I walked out the back to my car and saw the same lady crouched down on the floor smoking and on her phone. Not only is smoking and then handling food disgusting but very hypocritical of her to call her colleagues useless to them go and smoke out the back

It was a takeaway, the previous customers receipt was still in the card machine. Could have removed it before offering the machine to a customer. Food was nice.

Bought 3 pizzas as a treat for the kids and cousins. Bit dry and lacking in both sauce and cheese. It still got eaten though !!

Always a great place to go regardless of the day or timing.

Sides, Desserts in here are the tastiest food especially the cookie which are my all time favourite.

Always excellent pizza there and staff always finding deals for us to save us some money. Car park - always easy to park up.

Second time this year that I have ordered from this domino's and both tines have been terrible quality. The topping has missed some of the edges by over 3 inches and the toppings they have put on has had such little sauce it's dry and not a pleasure to eat. Tonight they were also over cooked with black burn areas all over the pizzas. Might try a different store next time, I certainly will not be recommending this store to anyone.

Well. What can I say. Spoke to a stroppy child called olly when my order was late (I ordered 8 hours in advance) Told the tracker wasn't accurate. Why have one then? Pizza arrived 35 minutes late. Refused delivery and am now waiting for a PayPal refund. Olly shouldn't be allowed to even use a phone. Let alone have a job. Very mardy child who I hope gets sacked.

i have ordered a pizza ... it said out for delivery and after 30 minutes it said delivered but it was delivered to a different location... after they told me that i will receive my order plus a small pizza free of charge ...i didn't

After i have ordered pizza ... it has been delivered to a different adress and after i spoke with them they said i will receive my order plus something extra free of charge...well guess what..i didn't and after almost 3 hours i have received my order 🤦‍♀️

The food is so hit and miss! Unfortunately, the delivery orders often arrive lukewarm. My daughters order varies from below average to excellent! The hike in prices means that we will be heading to pizza hut instead

Dominoes standards have severely dropped in the last four years. Less amounts of ingredients used, higher prices obviously and a general unfriendly atmosphere on collection. Pizza Hut is worse and forget about papa John's. The area is in desperate need of a new pizzeria....there's a definite opening for someone to take over....

The place has an abandoned train station feel with the empty room with tiled walls. Food was great as always.

Where to start with this place, it's my own fault but it's the convenience of what they offer. 5 times now I think I've had to make a complaint,today's issue was the app saying the pizza delivered when it wasn't so we contacted the store to just be told lies because everytime you contact them it's a different excuse,this time they told me the app was on a timer and will say delivered even if its not. If you contact the customer care team they don't care because they don't get back to you,I've had 1 reply from them but nothing from other complaints. It's a constant fob off if you ring the store they will just say its on the way,I was told today it's on the way but I mentioned it will be cold when it gets here I was then passed to someone else and they said there was a delay in baking it (so it's not actually out for delivery like the app said and like I've been told) arrived 10 mins later stone cold, I was lied to saying they havnt baked It yet. There are some stores out there I've never had a problem with but this store on tuttle Hill in Nuneaton is awful and they don't have a clue about customer service or guest satisfaction.

Ordered at 19:20 and still not arrived at 20:50. Called the restaurant 3 times to be told it’s on its way. Asked for a refund so we could order from elsewhere but it was refused. They rip you off for a pizza then don’t bother delivering it.

Really nice cookies are always spot on 😍😍 always get my dominoes here

Been twice recently fantastic both times (collection) can't comment on the delivery service

NO GO AREA !!! ⚠️ I’m done with them (Dominos Nuneaton- Turtle hill) No form of respect to customers whatsoever. No one wants to take responsibility when they make mistakes during online / phone order . A word to the wise

Ordering is great collection is fantastic and food is hot. unfortunately if you have it delivered and you are on the outer edge of Nuneaton most the time the food comes warm to cold staff are great

Have ordered from here many times but this one was just awful. Tried to place order online and pay with card prior to collection, the orders were refused but checked bank account and the amounts are showing as pending on both debit accounts tried. Managed to call the order through was told on the phone the food would be ready 'now' which I assumed meant by the time we had drove to collec, my partner went to collect and only part the order was ready, he was heading to another takeaway after as we had guests over who wanted something else so the delay meant that the other parties food was cold by the time they had to sit and wait for the rest to be done. Pizza toppings were sparce and chicken strippers rubbery and inedible so much gristle in them. Oh and to top it off my partner mentioned the floors are dirty 🤮 Really disappointed as I don't mind the price at dominos as long as you get decent food but I won't be wasting good money again here unfortunately.

Dominoes can't fault you.... perfect pizza everytime 😋

Pizza was only warm by the time we ate is as the woman left us waiting for our 3.45 collection until 3.50 whilst she boxed up other pizzas!

Told us they tried to deliver, food still hadn't arrived after 1 hour and half. Phoned twice was told there was a 2 hour wait. Didn't say that on just eat said 10 minutes. Was told to go pick it up instead as they were too busy. Drove to pick it up. Waited 10 minutes for someone to even acknowledge me because the person in charge was having a full on row with 2 members of staff and they were so busy with orders couldn't keep up. To be told yeh its in the oven we did you a fresh one would be 5 minutes. To stand there for another 20 minutes as actually it wasn't even in the oven and they had lied. So over 2 hours later I received my order. The kitchen looked like a bomb had gone off and all they were doing was rowing with each other really unprofessional and no leadership in there at all coping under pressure.

Ordered via the app at 16.38, tracker said prep for half hour despite it stating it would be delivered in 25-35mins. I rang the shop 5 times and no one answered the phone which is very annoying! Finally at 17.40 someone answered and told me food would be with me in 10 mins. Was delivered at 17.55 but the order was wrong, had pacifically ordered certain food due to my son having ASD so only eats certain foods. I ran straight back outside to tell the delivery guy who said he would be straight back up with the correct order for him. An hour later at 19.00 still no one had came & consequently I had to make my son something to eat from home. I rang back to the shop & spoke to the lady again stating what had happened and she said the delivery guy had gone home and she wasn’t going to send anyone else! I asked for a refund as the overall experience was terrible! She said she would for the 1 missing item and it would take 4 days so will wait and see if that arrives! I have always used this Dominos branch but tonight’s experience has put me off and I won’t be using it again.

The worse pizza I have ever had from dominos it took over an hour to be delivered and it was only just warm and dry on the tracker it said it was out of oven ready for inspection for over half an hour will not be ordering another one 😒

Before I entered domino’s, I heard a strange sound until I recognised a scream it was strange so i just brushed it off. As I walked into the place I heard it louder and recognised it was coming from dominos this made me feel afraid. Anyways, I as i asked to collect my order the young man said to another colleague or I assume himself “oh no we’ve even got a customer” I was still experiencing the screaming I can’t quite make out what the woman was saying because i just wanted my pizza however, I could hear her screaming behind the kitchen “stop” and i think she was swearing but before the man collected my pizzas he asked me to wait a moment and he went to do something about this situation. He came back and apologised for the issue and got sidetracked by the situation as he collected my pizza he even asked where it was to another colleague that seemed to be a little distracted. I had no idea what was going on as I came outside with my two pizzas and seen another collage with a visor jacket on outside on the phone. I went to my mum in the car and explained and she witnessed some physical and verbal fighting occurring and the rest of the colleague’s were trying to stop them and when i was collecting the pizzas there was no there at first which confused me until the guy came and the pizzas were left there to cook and burn in the oven I was shocked by this service and If there is a fight occurring don’t let the pizzas burn!! 😂

Domino’s use to be driven by customers satisfaction. No point giving any direct feedback anymore. Nothing changes. Pizza arrived tepid. They slice the pizza like we haven’t paid for it be sliced nor equally sliced. When collecting you’re not acknowledged by the 15 workers for long enough for it to feel awkward. My last collection they forgot to make it, I had to wait and watch them cook it. Even when I said “where is my order it’s way passed being ready” and when realising my order had miraculously vanished they didn’t even jump on getting it sorted. I had to point out that they still hadn’t started making it. I was rewarded with a bottle of pop. Makes me laugh when you’re stood there for 5 minutes waiting to be served and when they eventually come to greet you they ask if you’ve been served. It’s shame, the people that work there are less than engaging. You’re lucky to get anything out of them. When you order through the app you are prompted to tip the driver. Instead of a monetary tip, maybe instead of handing the order over you might want to use the heated delivery bag to take the order out of. My order today was just handed over, felt like it was couriered on the passenger seat. Arrived less than warm. Having said all that, the pizza tastes good. Hence why I repeatedly go through this charade.

Was marked as delivered in the app when it wasn't, called the shop and was told 15 minutes. Ordered at 16.49 delivered at 17.46. No wonder it arrived cold!! Not sliced very well either although wouldn't have cared if it had been hot. Called the shop 17.48 and was offered a replacement. Driver would be 20 mins to collect cold and deliver a fresh pizza turned up at 18.35. Never using Dominos again.

I love Domino's pizza, best of all pizza places. The only thing I don't like is that they work on preparing the pizza, handling the dough and putting all ingredients on with bare hands and not using gloves. Never had one delivery issue. I tried other places, but Domino still remains the best pizza place in town for me.

Food is ok but anyone else notice how expensive it is now. The offers are fake

I ordered Full House Pizza, it was good, but we didn’t find sausages in the pizza 🙄, but it was in menu , like an ingredient. I wrote to manager, but no reaction.

Not even cooked properly. Terrible.

Pizza was lovely and tasty. Delivered on time. Definitely coming back here. Really nice food. X

Never had any problems before but tonight they sent the wrong pizza and when I called to tell them they said I can have EITHER a refund (and only if they collect the pizza which I’ve bitten into - bizarre!) or I wait again for the correct pizza to be delivered with no offer of even a discount for next time. Poor

Quick delivery, pizzas piping hot, great deals on

Ordered online and went for collection .. they have ample parking behind the store .. enjoyed pizza

Lovely pizza collected, hot and fresh, yum. Cheers guys

I ordered online and then went to collect. Good there and it wasn't ready on time for some reason, so had to hang around. Eventually it was ready and for the mistakes they gave me a free drink. Next time I'll get delivery

Since new management the pizza has been very disappointing and cold each time. Even more frustrating when you now have to pay for delivery despite living not even a mile away.

This place is seriously over priced

Would not do a vegan pizza with real pepperoni because my daughter's dairy free she Can't have normal cheese?

Booked to collect food at 6.15pm, arrived at 6.10pm, had a text at 6.13pm to say it was ready, finally got handed the pizza at 6.40pm after approaching the counter twice to be told "yes nearly ready" 1st time ordering from this particular Dominoes and the last.

Staff were friendly and the store was very clean.

Food arrived cold as driver had been doing other deliveries When asked him why it was so cold, he said he had Come directly from the shop, which according to the gps tracker was a lie. He had been doing other delivers first. Called the shop to advise the food was cold, they weren’t interested at all , confirmed that the driver had done other delivers first, but they weren’t prepared to do anything about the cold food. Avoid at all cost, expensive and cold, there is much better out there

Easy to find plenty of parking cheerful & helpful staff

Really good pizza i am pleased with everything but have been to collect my pizza few days ago and all staff was working without gloves ….. my opinion is that they should use some gloves….🙄

Food has always been good, and collection prices and deals are great. For delivery its just too expensive for me to afford. Parking to pick up the food not so good. You drive in and think there must be loads of people inside due to the amount of cars (and not all delivery cars either) but it's empty inside. They could definitely define the parking area better

Never lets us down. Staff always smiling when they serve. Superb pizzas to boot 🍕🍕

Had friends and relatives over, so we decided to order from Dominos. Person who took my order for delivery on the phone was very pleasant. Delivery was fast, and the driver in the little red car who has delivered to us before was as polite and helpful as ever :) Thanks Dominos for the lovely food and service. :) xx

I have just had the worse experience to date at Tuttle Hill Store. Ordered over the phone. Spoke to Mia. Two pizzas ordered. Spelt my name to her. Went into the shop 10 mins later. Paid my bill. Pizza on the board took 10 mins. Then they lost it. They asked my name several times. They tried to give me order for James, Jane My name is Jacques. They then tried to tell me there was no order of that name. They eventually found my pizzas 15 mins later. No apologies, they just stood smirkimg. They had spelt my name as Marin Jakes Pizzas were cold when I got them home. And seem to be covered in salt. I will never again use this local store Disgusted.

Driver on the scooter is amazing think his names Simon!always polite and pleasant!!!and always on time!!!

Not happy one bit, I've ordered from this location before and its been fast delivery and decent food, however on this occasion the delivery was speedy, but I got the food delivered to my friend as I was trying to get in touch with him I left the driver the instruction "please can you tell recipient to get in contact with Oscar" my friend message me before the food was delivered so sadly my plan was foiled (this is on him not dominoes i understand this) but upon delivery the driver did not mention my name and more to my horror he didn't mention my message? Whats that about? Talk about sloppy service, and thats why I'm giving dominoes tuttle hill location a 2 out of 5 stars, I'm sure the food was tasty or whatever tho.

Fast speedy service, usual dominoes taste.

Came quick and delivery lady was very friendly

Who doesn't love a cheeky Domino's fast and hot.

Normally quite okay, but today got a wrong pizza..

Great staff,lovely fresh pizza.

Ordered from here on Saturday night because of your 60% off offer and have to say, the food was very nice. I had a medium ranch BBQ pizza, chicken strippers, a garlic pizza bread and a couple of dips. Pizza tasted really good, chicken was meaty and flavoursome, garlic pizza bread was full of garlic flavour and the dips brought it all together. Thank you Domino's for a very pleasant surprise as I haven't been the biggest Domino's Pizza fan in the past.

I ordered to collect from here for the first time. Tried to order the any pizza any size for 7.99 but each time I added some chicken strips to the basket it decided to put me onto a 20 pound deal ridiculous. Prices are extortionate by time u have ordered for two people you’re on 40 pound, which is almost a weeks shopping! Arrived at my time and was completely blanked by all the staff for about 10 mins. Looking around I was horrified that in the midst of a pandemic yes the staff were wearing masks but no gloves? Toppings placed on pizzas with bare hands, staff holding pizza dough bases on their bare arms. If I hadn’t already paid I would have walked back out of the door. No social distancing going on in the kitchens I feel for the staff working there. Don’t think I’ll bother again.

Perfect. Very good food, perfect timing. Nice staff.

Tried to call up and order a pizza and these clowns couldn’t even be bothered to tell me the price of a large pizza for collection!

Hi dominoes kept sending me offers for buy one get one free so used code, to only get one pizza for £17, ni comment from manager, only response was to return half eaten pizza get a refund then wait again, not good when ur kids r hungry on a sat night, to have 2 slices each, what a shambles dont bother

Sent a text message buy one get one free so applied the code online , said code applied , delivery arrived only one pizza turned up , hungry kids started to demolish the pizza phoned up they said I had to return the pizza to get the deal !! What a joke seriously really ?

Food 100% Customer Service 0% Food normally arrives quickly and who ever makes them here deserves a pay rise, However the young lady on the phone sounds like she dose not want to take a call and has 0 phone or people skills.. very unfriendly place to call and this is common knowllage in nuenaton but good for the food...

Ordered a pizza and it arrived within 20 mins. I like dominos but my hubby doesn’t. Even he enjoyed it. It was so scrumptious, toppings were plenty and the service was great. It has been the best pizza I have had from dominos. 1st time I have ordered from Tuttle Hill. Well done to you all. Thursday 28th.

Rang twice in 2 days now to be told I cant come collect a pizza because you've got to many deliveries, the girl that answered the phone was rude when asked if I can make an order, she just said no as blunt as ever, Not even a sorry or anything were regulars here and the customer service we've received is shocking. Im most likely to use a new dominoes from now on.

Always great service and lovely pizza Cheaper to collect if you live close enough. Always hunt for a discount code online or use the ones on the app.

Great service , also my grandson Taylor is a driver.

Manager was extremely rude to me, as my order had gone through and taken the money out of my account I had 0 customer support and she was very rude.I am very unpleased with my Experience

Great service from staff. Very polite and a very quick turnaround for our food. Facilities top class and very clean. Awesome stuff keep it up.

Fantastic service and Pizza service 👍

Quick and efficient. The smell lured me in

It's pizza what you need to know more? :p

Ordered a pizza deal, it came looked nice started eating and found a "use by sticker" inside the cheese on the pizza. Didn't know use by stickers were a new "topping" rang them was told to email them and show the pictures to prove it and it wouldn't send kept saying cant recognise email won't be ordering again.

Bargain £5.99 large pizza it was packed out car park was full I pre ordered mind and still had to wait a worthy wait for that pizza

Amazing, good food, very nice people.

I love Domino's, I love the app and it's a great location for me. BUT, the prices are getting out of hand now so will only order as a last resort.

Delivery is always nice and quick, and they don't very often forget anything. Always hot when it arrives :)

Just your regular Domino's with excellent service and tasty pizzas. Somewhat more expensive than other fast food outlets, but worth the extra penny imo. Highly recommended.

Forgot our phone order was done when we arrived. Only found it when asked about it again. Food warm, if not hot when eaten, but tasty. Rather disorganized.

This place is a takeaway with a few seats should you choose to eat your pizza there. The service is brilliant, you can see your pizza made from scratch. The staff are very polite and welcoming. I always get my pizzas from Domino's.

Everything great except one thing and that caused the rating to reduce. Sending a piece of chicken in a veg pizza. Not accepted at all.