Domino's Pizza - Hastings in Hastings

Awful experience. Never ordering from here again. Spent £15 on a pizza as a treat, and when it arrived I was very disappointed. Very little sauce and tasted bland. Phoned up and asked for a refund as had already waited one hour and was too hungry to wait for a replacement. Manager advised me that all they can do is replace it (which makes no sense! Why can’t they refund?!). Waited an hour and hadn’t heard anything so called them up and they said it will be 5 minutes. It arrived cold and raw. Called up to complain and ask for a refund. The guy I spoke to was VERY rude and said because I ordered the garlic spread it means there won’t be as much tomato sauce (again not making sense). He said they did all they could and if I’m still not happy then I have to complain on their website. But then all they will do is give me a “free pizza” which I’ll have to order from the Hastings branch. Why would I want to do that when they keep making so many mistakes?? And looking at other reviews, they clearly feel they must be precious about their sauce and it’s not just me! Awful please avoid if you don’t want to waste your money!

My pal got punched in your shop not happy Bud

He touch a nose and touch a food. Poor service

I ordered from ore Domino's and it was bad so I thought of ordering from Hastings but it is worse.

Staff are rude and don’t care, placed an order online and then called to order something else that I would have paid for on collection. The very rude person on the phone quickly told me they can’t do that you can only order online and hung up on me. When I collected the guy was rude and acted like he hated his job £25 for 2 pizzas you could get elsewhere for less than £15 domino’s is done don’t bother. It used to be worth it because the pizza was nice but nowadays their pizzas taste dirty and have a tiny bit of sauce and a tiny bit of topping never again

Really happy with them. I showed up at 1:45 in the morning and they were most helpful in helping me get my order delivered to me.

Joke of a place wanted me to order outside door

Go there if you like your pizza burnt!!!! The last 2 times I’ve had pizza from there it has been burnt. When I called last time I was told to put a complaint in, which I did and never heard back. I thought I would give them another chance today, but yet again burnt, despite telling them we did not want the pizza burnt. When I called to inform them they proceeded to tell me that the pizza was not burnt and this is what it should look like. I have had pizza from them before and it was never burnt before the last two occasions. I have not had a bad pizza yet from the one in Bexhill. Avoid!!!!!

Quick but Staff could be more friendly

The food itself was nice. The delivery driver however was rude, he called when outside to say I had to come to the door to collect(I live in a flat) and I asked why as there is a lift and any other deliveries use it and he said that they’re not insured to come in, however I pointed out that dominoes have in fact delivered here before and come into the building, he had an attitude and was rude. I came downstairs to find no one there, came back upstairs to find him at my front door waiting and said he would not deliver to me again. He also said that it states on the website they’re not allowed to come into the building, which it does not.

Couldn’t have been better! Perfectly cooked and delivered super fast. Delivery driver was cheerful and friendly. Perfect! Thank you 😊

Ordered at 12:42am, tracker stayed on prep for 30 mins, I called, was told there was only one driver, I said I understand and as long as my food arrives hot and fresh I don't mind, I was reassured this would happen. MY FOOD TURNS UP COLD AT AROUND 2AM, I CALL AGAIN TO TELL THEM THIS AND THAT I AM NOT HAPPY JUST TO BE HUNG UP ON. WHO EVER IS RUNNING THIS STORE SHOULD BE SACKED AS HE CLEARLY CAN NOT HANDLE A SIMPLE JOB AND IS OUT OF HIS DEPTH, ITS PIZZA ITS NOT HARD.........

Ordered dough balls with pepperoni and wedges, the pepperoni tasted like old and the wedges was raw never ordering again 🤯

Received a message for an really good offer, said that wasn't available. They no longer do the pizza I love. We even heard another couple ask for the same offer. Feel like we got scammed just to go in there

Good staffs and good environment for takeaway 🙂🙂🙂

I have never had any issues when ordering from this dominoes. Only issue to note is parking if you are looking to collect. There is parking outside but not alot of space.

Dominos were so helpful, we had a delivery and it seemed like the driver had taken some slices of our pizza. We phoned domino’s to say and they sent us a fresh hot pizza straight away with no long wait. No hassle and rectified to problem asap.

Got order wrong but food was great.

Honestly the most delicious domino’s I’ve ever had ! Everything was perfect and the staff was so lovely. 10/10

Honestly up there with the worst dominoes I’ve ever had. The sauce was next to none so it was incredibly dry. Was also really badly cut, 1/5 what a waste of money.

What a joke..went in to order a pizza but their card machine wasn’t working so said can we pay cash they said don’t take cash. So how can we order a pizza oh have to do it on the app, no signal and they stood and just laughed!! Absolutely appalling customer service and when we left there were rats running all round the front so glad we didn’t get the pizza

stuff not respectful at all ..when you ask some questikns they respond like you should be born with the information ....also the low cal cheed was rotten and they say they got clean standards ... no need that place ....DO NOT RECCOMANDTRIGGER WARNING .....!!!!!!!!!!!............!!!!!!!!!!!

2 hour wait for food,i called after 1hr to be told it would be with me in 20mins. wouldn't have been as bad had the food of been hot on arrival! Stone cold pizza after such a long wait is ridiculous.

Took over a hour for the pizza to arrive and they are not helpful at all very frustrating staff can't even hear you the line as it is so crackling

The worst service ever received. Delivery took over 2 hours . Tracked the pizza delivery driver , which seemed to take a break for over 10 minutes down the road . Drove past our house and carried on going . Waited another 10 minutes for the driver to be rude , cry , and tell me she has things going on right now . Called Hastings dominoes multiple times for them just to hang up on me every time . Will NEVER use Hastings dominoes again ! If I could use 0 stars I would !!!

Friday night 11:15 and the door is shut. Taking only online delivery👎

What a joke orderd my daughters pizza at 6.37. To ring at 8.30 to be told its not in the oven yet. Very busy. When I then asked for a refund. Was hung up on absolutely disgusting.

I find myself looking elsewhere for pizza now, these bump up deals upon deals are driving me mad, not what they used to be. Wouldn't let me pay cash in house which is poor service! Wouldn't allow me to have a combo deal as apparently its Internet only deal and not in house take away, staff couldn't operate the till correctly and didn't spell my name correctly so I have to wait longer as they kept my order on shelf thinking was for someone else as name was written wrong, literally couldn't make it up. Papa John's now gets my money

This particular restaurant gets worse and worse. Whatever crust you choose they all come the same. Ingredients scattered all over, no care at all. I literally have 2 slices covered in jalapeños with none on the others. It's a shame cos when I have a Dominos elsewhere they are almost always waaaay better than any pizza I've had from this branch.

Got to be the worse domino's in the country. I ordered online to collect the pizzas. Drove 20 mins to find they ain't even started to make them although I paid online already. The pizza when it was finally made was thrown together, horrid. On an extra note the staff told Me on the phone to order online as they can't take orders over the phone. Which Is complete bull. I love a domino's but this one is shocking. Sort the branch out domino's there really letting you down.....

Worst dominos I have ever had to deal with. Customer service is disgusting he literally hung up on my mid sentence, tried to order again but refused delivering to my address, which was only 0.7 miles away and hung up again!

Rudest staff member i’ve ever spoken to. On two different occasions, he has hung up more than once on us ! It’s rude & i will never be ordering from there. Needs to get sacked for sure

Collection order. Food was prepared in time and fresh. Staff were polite but could have been a bit more friendly, I heard a few words being spoken that I don’t think customers should have heard. Food was great

Went inside to order, as my phone had a offer of two pizzas any size for £10.99. I ordered extra pineapple on the vegetarian pizza and nachos. It came to £27.99. couldn't get the price. They forgot to put the pineapple on. Was offered some pineapple or redo the pizza. I asked for my pizza to be remade. When I finally got home. The pizza I ordered was Italian style crust. I got the classic style. Absolutely gutted. Domino's is very expensive. Even with offers, they manage to push the cost up a lot. Not worth the money

NOT A VERY PLEASANT EXPERIENCED. That WOMAN who handOver my Order today Fri, 11 FEB around 18:37 was the RUDEST I had ever encountered so far in hastings. Due to an obvious noises inside with other customers waiting to collect their orders. I didn't quite understood what she was asking and I politely asked to repeat her question again, She then drop 2boxes of pizza on counter and Rolled her eyes showing her annoyance? Hey!! What ever you been going through today, I dont have idea what was running in your mind, or maybe you're having a bad day or something, whatever it was,learn to set aside ATTITUDE from work, that aint going anywhere. Wishing you a brighter day tomorrow and in future! 😊🌝 Further hospitality training is much needed I'm afraid.

Ordered a veggie pizza only to find some thief had taken a slice out and then tried to rearrange it to look like it was all there. And no it wasn’t any external delivery company as it was delivered by Dominos too. Then when emailed to explain with photos got completely ignored!! Avoid at all costs unless you want some thief tampering with your food !!

Just been here!! Couldn’t make me a pizza cos the till wouldn’t let them!!!what has a till got to do with someone making a pizza. Well off to pizza go go 🍕🍕

After two hours of waiting for my delivery, still, no sign of it, rung up and was told it was back at the shop as they had gone to the wrong address; instead of being offered a solution, I had to request they fix the matter to which I was only offered some garlic bread to resolve the issue and told this is all they could do, after 10 minutes of explaining how the service was awful and that I hadn't had my food eventually the extremely rude and careless manager agreed to prepare a new order and refund, I came to collect as to avoid any more problems however I later found out the refund had never been processed and know I have to contact Domino's HQ to get my refund. I will not be using these Dominoes again. Stay clear.

Pizza is not as good as it was under old managers delivered in good time though .

Customer service team is absolutely disgrace to Dominos, they've got the most stuck up people on the phone to take orders which makes it a mission to place an order, wow

Usually order from dominos but this store forgot the vegan combo we ordered and then they also put PEPPERONI ON A VEGETARIAN pizza. When we called the store the staff member that picked up didn’t seem to care and just said we had to wait 30-45 minutes for the pizza and asked for the wrong pizza back! The delivery driver was more apologetic though.

Amazing pizza. Thank you very much. Will order for collection again, 🌟🌟🌟🌟🌟🌟🌟🌟🌟🌟

I usually order from Papa John's and wish I had stuck with what I knew!!! Ordered a large pizza from dominos, received a medium. Phoned and they said they would make up another and send it out and collect the old one!!! I wasn't prepared to wait as I was starving. I asked for a voucher or something to compensate the money I had lost. The man gave me a website address to go onto which didn't work so now I am left with a smaller pizza and out of pocket. I do not reccomend and I will be sticking to my usual order with Papa John's.

Went in shop to order take away said had do it online. Tryed do it online carnt do it. What I want is too confusing am disabled

Extremely poor customer service when trying order a pizza. Will not visit again.

Appaling customer service when ordering in store. Will not be using again.

Ordered three pizzas online at 17:55 from Hastings. Only two delivered on time, the main one then came over 1h 30m later. Very disappointed and will not be using this takeaway service again. Texas BBQ delivered late was also devoid of chicken! Shame as this used to be my favourite pizza brand. Hopefully if you take a chance you won't have the same experience.

Super tasty pizza! Highly recommend.

Our pizzas were delivered on time and they looked just perfect! I mean, the pizza cheff spent some time to arrange our toppings. Everything was delicious. 👌

Absolute liberty takers order take bank details then tell you payment not gone through check bank it was taken 😡😡😡😡😡

Horrible quality.... came cold as stone and when call it to ask where it is they said its already on a way but driver turned up 25 min later... and i live round the corner.... definitely not worth the money... this place gets worse and worse every time...

The quality of the pizzas and cooking is BAD! And the customer service POOR! Never again! Call Papa John's!

Ordered large Meateor and Bbq ranch with drink and sides. They sent two meteors. I called, they said they could send a bbq ranch out and collect a Meateor one in 15/20mins. Disappointed no offer to replace pizzas with 2 fresh ones.

Never again! Had to put pizza back in the oven as the base was uncooked! Also whoever prepared it but 5 gallons of tomato sauce on it which I had to remove! Oh, and arrived with most of the toppings everywhere but not on it, yuck

Deep pan pizzas, American style.

Very nice pizza service was great

order from somewhere else, waist of money, pizza had next to no topping mainly just doe ended up scraping the topping from half onto other just to get some flavour. wedges and cookies were nice .

Went in to play dominoes with the locals went out with a 10 inch pizza

Domino's Pizza, usual standard, utterly predictable.

Awful customer service by MIT. Large order placed online, never arrived, and when I phoned the branch they didn't help and even implied that I was inventing the whole thing !!! Avoid !!!!!

Cheese burger pizza is phonominal

Got food poisoning from here past 3 times thinking maybe it will be different. Sticking to pizza go go much cheaper and doesnt leave me feeling ill! Bye dominos

Always burn my pizza and i have orders 5x so disappointing , customer service is good but never get a pizza not burnt 🤦🏻‍♀️

This place always manages to burn its pizzas... and scrimps on the toppings. A franchise to avoid!

Kind of outside the main town but within 10-15 mins walking distance. A small place but order get served in time. No sitting arrangements by the way.

kind and friendly, hot and fresh!

Had food before was lovely this time wasnt as nice

Same as any other dominos.... Not great.

Had to tell them eight times the postcode phonetically still didn't understand 😂

Staff were super nice. Coleslaw was too chunky and tasteless. But everything else was spot on. Delicious.

Nice and very responsive...the delivery was quick and the taste was nice...

Rubbish compare rubbish should report them to trading standards for offering FAKE offers just went into there Hastings branch picked up a leaflet added food to my order totaling £30 put in there offer code GOODFOOD for £10 off to find out its a fake code. #closefakedomino'sdown

Good pizza, buy on get on free , you can not go wrong

Very good food and good people also very quick we call here quite often and get buy one get one free and it is worth the wait 20 min to 30 min but very nice keep it up people

Terrible service. Paid at 7.25pm for collection at 8pm. Went to Dominos at 8 and was ignored by all staff for about 10mins then it turned out they hadn't started making the pizza yet. Much better off going to Rustico

Average. Good friendly staff just dominoes isnt good pizza.

My boys absolutely love the Pizzas from here.

Took 2 hours instead of 45 minutes, sent it back because it was cold and came back microwaved.

Really nice staff, pizzas are great, sides are a treat too

Pizza is quite good and delivery is pretty fast.

Great Pizza and good home delivery service

Service is bad they text you it's on it's way only to find out 45 minutes later it's only just gone out

1st time ordering from domino, turned up quickly enough, however, I ordered and paid for extra jalapeño but it wasn't added.

Went to Hastings for a weekend away and ordered online. Was given a time the food the ready and went and collected. Standard domino's, nothing bad.

Pizza turned up late, it was the wrong one and was cold. When we called up the shop the employee I spoke to was extremely rude. He said it would take at least 2 hours to get the correct pizza out to me. Avoid this place!

Awful expirence. Notified the pizza was on its way via the tracker, 30 mins later I called to see where it was. Guy was very rude and very quickly said it was on its way then hung up. Pizza arrived 15 mins later. Completely wrong.... called back, got the same bloke and he was so rude to us again! We explained there were extra toppings which we didn't ask for, and no chicken on our BBQ CHICKEN pizza. Where he continued to basically call us liars and say that there is chicken on it, and there will only be the odd mushroom by mistake. Apparently can't get another pizza sent out for another 2 hours....... got told to speak to head office as there's nothing they can do. Luckily I recorded the phone call, so head office can hear how rude they are! 100% won't be using this store again, I urge others not to either.

I've never had a problem here. Taste just the same as other Domino's, although I've always collected

Food is not worth the money you pay for it. Delivery is usually later than promised.

Not a good location - awkward to stop a car and not nice to walk to - but they offer better deals for collection. Staff have always been friendly and efficient.

Always fast delivery and very fresh

Iv ordered a few times. I have to say i know they have had bad reviews, but for me i haven't had a problem.

Not good at all called 11 times no answer

Didnt even deliver my pizza. Tried calling 3 time but no answer

Pizza base was rubbish. Phoned and they delivered another but still rubbish. Nice staff though.

Ordered twice now and same result both times, so... I guess the nicest thing I can say is, they need to be retrained. Because they clearly can't remember how to make pizzas. Also, crushed and sloppy pizzas with more of the toppings on the lid of the box than on the pizza are not worth paying for. Shame I card by card, because if it was cash on delivery, I would have sent it back and saved my money.

Never Eating here but Mathew and Brother Stephen (also friend jack of mathew) are loyal customers and enjoy the garlic dip love yous xx

They get our order wrong everytime. Pregnant wife livid. I wouldn't want to be on the receiving end of that!!

I usually use the Eastbourne branch but I was in Hastings so got a pizza from here. Unfortunately the pizza was tasteless. It seemed that they had put practically no sauce on the pizza and little to no seasoning, meaning that it tasted of very little and was a bit of a waste of money.

Worst dominoes i have used and i have used them all over the country , if you are going to charge this much for pizza it better be good and the service also . My pizza took ages to get here and when it came it was crushed by the delivery driver ,not acceptable for these prices will not use ever again!

Took over an hour to deliver my food so when I called to complain all I got was 'Oh well I'm sorry but I don't know what else to say...' How about 'I'm extremely sorry sir - this is not the level of service we would expect to offer and I would like to offer you a free pizza next time you order' It was also cold when it arrived so I will not be using Dominos in Hastings again, and I will be telling everyone how poor their service is. POOR QUALITY, LOW CUSTOMER SERVICE - DO NOT BUY.