Domino's Pizza Burgess Hill in Mid Sussex

Family meal ruined by driver…spoke to me like dirt …half to say manager was perfect she handled it so well as for driver he should be sacked

I have tried this a few times now and it's awful every time. I like a 5-10 minute drive from this place and the food always takes at least an hour to arrive, this last time, they actually brought me the completely wrong order and had to go back, still waited another 20 minutes, and the food was cold and actually uncooked. They actually charge an extra £2.99 for this delivery 'service', no matter what you order. NEVER use this place.

Decided as a pay day treat to order 2 medium pizza's and 2 sides nothing fancy no extra's when I got to check out I was shocked to find it was just over £60 !!! I did exact same on the app this time offered a wizard deal brought it to £47 No way espically when looking for delivery its £1.99 on top of the £60 order now and not free as it usually is !! I did say to my other half the other week domino's prices will be on the rise due to there new jet ski advert at the time I was joking now i strongly think its true ! They aren't even as good as they used to be not cut correctly burnt slices and long waits Strongly suggest you sort this out as there are many other pizza places now in Burgess Hill that offer amazing pizza at half the price !

arrived at dominos at the end of each shift at both of our visits, nonetheless, we were so welcomed by front of house staff each visit. such a shame we did not get the staff member’s name as we would love to credit his welcomness and happy persona.

I stopped using Dominos for quite a while due to the pizzas taking forever to turn up, then being freezing. Anyway went back a few months ago and it was pretty good. But the ordered last week and again took an eternity to turn up. Why do they take orders when they clearly cant cope or deliver within a reasonable time. One pizza looked like it had been sat on! And both were stone cold. Just rank. I really hope this restaurant turns things around. Other branches are much better. But it’ll be a long time before I go back. If ever

There are not enough words to explain the sheer incompetence and lack of brain cells in the dominoes pizza place in Burgess Hill. Ordered on line and once the pizza tracker said it was out for delivery I waited half and hour before realising there was a problem. I called the branch and the female who answered just kept telling me it was out for delivery. When I asked her to check where it was she put me on hold and never returned!!!!! I tried to get back in contact t with the store but they weren’t answering (or they weren’t picking up my calls!) Once I eventually got answered the male shouted at me telling me it was out for delivery, told me I needed to understand they are really busy and then hung up on me!! The pizzas finally arrived 1hr 45mins after ordering, it was cold, the boxes were crushed and the entire experience which should have been a treat was completely ruined!!! Very expensive for utter trash food with a large side of incompetence.

I tried to order a pizza, was told rudely to wait, the man walked off & eventually came back & it was like I was a new customer, I had already said what I wanted, they haven't any menus in store showing the pizzas to oder & rudely told me I needed a menu. Idiot.... where from!!!! I told him he was useless & walked out. Obviously they have no manners when talking to customers

Got a pizza from here yesterday and have had food poisoning from it and been unable to leave my bed 😔 clearly a cleanliness issue with people not wearing gloves to touch and handle your food

I just went into the Burgess hill branch of Dominos and seen 5 people in a line making pizza's and not one of them had gloves on and all putting your ingredient on your pizza's with there bare hands and wiping sweat from there heads at the same time! Clearly this place is a massive spreader of COVID so I would say guys give this place a miss!!!! Even in normal times Heath and Safety would say they would have to wear gloves never mind when 1,200 more people just died of COVID again today! no wonder with companies like this clearly spreading it. Be warned and if anyone in your family dies after eating from hear I would make a claim against these them big time!! Unbelievable and the franchisee should have his licence taken off him at least. I have tonight reported this place to heath and safety so hopefully they will close them down'

I ordered a pizza at the start of the year which the delivery driver took over 1 hour and a half to come. I complained at this which got me a free pizza. I have just phoned up to order my free pizza and feel the need to complain again because the pizza has taken over an hour to come again with several phone calls to ask where it is and speak to the manager! If this carries on happening I will not be ordering from Domino’s again.

Don’t get home delivery. Took over an hour and was stone cold. Phoned but they were too busy to send our fresh food. Really poor service overall. They need to manage the store better and not take orders if they can’t guarantee it turns up hot!!

The manager at dominoes in burgess hill was unbelievably rude after he totally messed up our order. After several complaints to head office absolutely nothing was done about it I can’t believe dominos have such an incompetent and ignorant man running their restaurant. Have seen lots of complaints about him on here!

ordered home delivery tonight from Burgess Hill. It was appalling. All the food was cold and the pizza toppings were missing and all on one side ? Looked nothing like the pictures on your website. Completely false advertising. The garlic bread was just dough. No garlic at all. What a COMPLETE waste of money. I will NEVER order from you again. Shockingly bad and not cheap either.

Done with this place. Waited 1 hour 35 mins for a delivery which turned up cold. Really terrible. Used to be great but rubbish now. They should tell you that the order is going to take so long. Shoddy and junk.

When you order a pizza and it says go and collect you think it’s going to be ready. But no welcome to dominos we make it when you get there as we are useless. It was nice but not worth the wait.

Ordered dinner here in February. Two pizzas and some sides, was late and cold. Returned to the store and was told I would be receiving a refund, never did!They also said I could have a free pizza when I next returned, I wont be doing that now.

Terrible service hour and a half for delivery, the food was cold. My Texas BBQ had no BBQ sauce base, I am really not impressed when asking about our order we were hung up on. Im really not happy with the service or the food.

perhaps a little pricey but better if u buy when they have offers. pizzas are always tasty and all family love them. tasty side dishes include potato wedges and garlic pizza bread/doughballs. plus lots of others, can create own pizza too though there are plenty of choices

Normalmente no me opinión de nuevo pero pedí una pizza hace una hora y aún no me ha llegado, mi otra mitad va a ser tarde para el trabajo. Yo también estoy molesto por el hecho de que la aplicación no funcionaba, nos decían que era para la entrega y luego no ha apareció 20 minutos más tarde. Una vez recibida la comida no estaba caliente, estaba un poco quemada y también el hombre de entrega no era educado, no hay disculpas nada. No es un cliente feliz qué! -1 estrellas!

I ordered a dominos and the time it took them to deliver it wasn't too bad. The food was very nice, hot and incredibly filling the only thing that disappointed me was that there was no cherry Coke left.

Ordered 3 pizzas online for 19.45. Arrived at 20.10. Very poor. 1 was missed off order so 2 sat around and we waited. Most annoying and poor.

Unlike others in the area and the food always ready when promised which is of course how it should be but rarely is. Worth remembering when you collect pizzas are 50% off. Would recommend.

Ordered a 'Winter Survival Deal' online. Great value deal, tasty hot food arrived within 30 mins, friendly delivery guy, perfect!

Food was very nice although tad expensive compared to other take always. Staff helpful and service very good. Thank you.

Por una vez una tienda de pizza que consigue su comida preparada para recoger cuando usted lo solicita. Increíble en este día y edad que esto merece la pena escribir una opinión.

La comida siempre recién preparada, personal amable, buenas ofertas, los ingredientes frescos, masa fresca no congelada. Menú personalizable.

They have great offers running most of the time. Ask for one as per your needs. Courteous staff and great service. What else one wants.

Can't fault this place at all. Staff are all very friendly and always try and give us the best deal. Pizza's are nearly always made in decent amount of time even when busy and the quality is always good.