Pizza Express in Mid Sussex

pizza is cold.....not good enough

Food was not very hot, but nice. Delivery driver was friendly.

Everything was really good. Service was as fast as they could. I felt that they were short of personnel. Still, the service was very helpful. We sat in the first row of tables, and we had to keep wearing our coats all night, so it looked like they were not using the heaters.

I give 5 stars as I the staff is amazing and the food is nice. The new chicken and chorizo pasta is great. It was really spicy, unusual for most British food that is called spicy but in reality is missing the kick. This one was right...be aware if you don't like spicy don't as it is hot! I like very hot food and this one was ok but could easily be too spicy if not used to spicy food. My only complaint is that the window was slightly ajar and it was very cold 🥶 inside.

Food was good, service excellent. Regarding the atmosphere, although lovely decorated, we were freezing, it was so cold that we didn't enjoy as much as we could have. Please turn the heating on!

The ticket attached said it was ready an hour before it was finally delivered, was completely cold not even lukewarm!

The pizza was uncut, is this a new thing, it was also cold, and the delivery driver dropped my side order , fortunately it was in a paper bag

Turned up to an empty restaurant (except for one family) to be told they couldn't seat us. They told us it was because we hadn't booked and they were expecting to be very busy - the restaurant was empty! We explained that we would only be 45 minutes but still they were not prepared to seat us. We will not be returning to this restaurant, absolutely ridiculous!

Good quality food, drinks and the service wasn't bad.

Had a strange experience in Pizza Express, large board outside saying £8 pizza. Anytime, YES IT WAS FOR A TINY SMALL PIZZA....found this out after the food came to our table. But we had to download an app, install the app, and order online, and when the pizza came it was really small. Half the size of the normal pizzas. . We werw ripped off. I felt totally conned. I'll never go back there again. The waitress was helpful, but the food was totally over priced for what we had. £8 for 3 little prawns. £8 for a tiny pizza. Drinks well over priced too... Was nice food, but small and EXPENSIVE...... So many decent restaurants out there, this isn't of them. Really overpriced Its good if you're rich and on a diet.. If you want to pay loads for small portions, go here. If you want value for money and a large food, go somewhere else....

Food was absolutely stone cold

Genuinely some of the worst pizza I've ever had. Would have been happier with a cheap frozen Pizza. The base was like a soggy piece of cardboard, shameful for the price you pay.

Delivery was on time but food was completely cold and the pizza was dripping in fat.

Had a takeaway from here last night via Deliveroo. Very disappointing for £34. Portion size was dismal, food was warm. It was delivered on time but never again.

Pizzas delivered cold. Starter hot so guess the pizzas sat waiting for the starter. Reported to JustEat but no response. Refund requested.

Our server was lovely, very polite and friendly with our children. She then became busy and another server asked us if we wanted the bill which we did. When she brought it I asked if the children’s menu had been taken off to reflect the deal at the time. She asked if I had asked it to be taken off when we arrived and I said I didn’t. When she returned with a new bill her attitude changed. She became rude, blurted out the amount owed and when checking the chip and pin machine she gave a very sarcastic “thanks”. She was rude and left my husband and I annoyed. Shame as our server for the rest of the meal was so nice.

Tiny portion. No garlic on the “garlic” bread which cost £4.95

Delivered cold hardly any toppings save your money.

Understaffed, food not the best we have had, people being given burnt food and being over charged.

As a party of 13 we had 6 children under 7 in our group. We were attracted to visit because of the child menu offers and were bitterly disappointed to be rushed by the waitress into making our ordering choices, this included asking part of the group what they wanted for dessert before they finished their main course!!!! Comments about specific children in the group being too noisy ( which is debatable) by the waitress was both unprofessional and insulting. The food was slow for some of the group and not hot when it arrived. Very disappointing with a £250 spend and having to pay almost £30 for a blunt and disappointing service.

friendly staff , good food and great atmosphere

My son was sick during the night from the pizzas we ordered. If you can’t implement basic quality control, then you will lose customers.

Very busy when we went here and we had to wait for service as a result. But the Pizza was great, the staff friendly and we had a lovely evening.

Always a good meal here. One of the better Pizza expresses we have been to. Staff are always good with our 1 and 4 year olds and always accomodate us the best they can. We come here as a treat, and will be beack again soon

Pizza was awful, seemed undercooked and super doughy was horrible.

Order took about 2 hours app glitched

We always love coming to eat at the Haywards Heath restaurant, the staff are super attentive and always make us feel welcome.

Don't bother going here if you are old and grey! The server here was very good at avoiding my eye, and after 20 minutes I left. People who arrived after me were being served first. Terrible service!

Phoned this evening to ask that my delivery is over seen to make sure dip for calamari was full and not empty like previous order and for my food not to be burnt as it has been before … woman answered and promised she would check it before it was sent out- our order arrived same standard as before - burnt calamari and cannelloni and the dip had a teaspoon of sauce So i call back and same woman answers and rudely tells me “our food is cooked well done” and starts an argument instead of apologising.. theres a big difference in well done and charcoal My partner is a chef and confirmed for us its burnt I told her i was let down i asked her to over see it and it arrived inedible once again, she said not my problem ask for a refund on deliveroo, leaving me without a meal and very disappointed I asked for her name so i could make a complaint she said “im not telling you that” so i asked to speak to the manager and she said “thats not going to happen” and put the phone down on me This is the quality of staff at pizza express haywards heath - they dont check food when its sent out and dont have any customer service skills -what a shambles Reheated packaged food and terrible idiotic rude staff - i now believe this was the manager who put the phone down on me and she really should think about a new career as she is useless at this one and has let pizza express down along with the rest of her staff shes meant to be guiding in the right direction Giving 1 star is more than this place deserves Looking at reviews here i can see im not the first or the last to have same complaints! And the manager has responded with “we take this seriously please email us and speak To the manager about it - hahahaha Something i tried to do tonight and was refused - so a reply to this would be laughable!!!!

Delivery was horribly long and pizzas arrived overcooked

We went out for a family meal. The kid's menu was a good selection of kid favourites, which made selection easy but could have had more soft drink options. The main menu was extensive, with loads of great-sounding food to try too. Our server was a lovely lady who helped out with all our requests, quickly and efficiently and always with a beaming smile. We had a great time and will 100% be back in again. Thank you for making such a nice experience

Always excellent service and great food. Reliably excellent resturant chain with value for money and efficient service.

Great service always good pizza 🍕

we were kept up to date, but bearing in mind I ordered 2 hours before it was due, this was disappointing

It was quite busy to start with but the staff were very welcoming and attentive without being overlly so. The food was great, however I noticed a few favorites weren't on the menu and they had run out of desert we like.

Pizza was made way too early for the estimated delivery time. Could tell it had been sitting waiting for too long as was labelled for collection about 20mins before collecting. I know cost of living is high but £16:50 for a 10” pizza? That’s taking the mick. No where on the description does it state the size of the pizza. Absolute waste of money for a small cold pizza.

The staff was friendly and didn't wait long for the food.....

The pizza was lovely but it arrived too cold really

The delivery time kept changing to the point it was 30 mins later than expected. Also by the time it arrived the pizza was cold

Knocked off a star because one pizza was burnt to a black crisp and shouldn’t have passed a quality check… otherwise everything was hot, delicious, and delivered pretty much on time

Never get a delivery from here, pizzas were cold, burnt and at £31 for two, tiny! Outrageous

Check your collection order before you leave the restaurant. I ordered one pizza online which I collected. I got home and pizza not what I ordered. Come on guys, you weren’t even busy - only 2 tables occupied.

Pizza Exoress Haywards Heath. Table was booked for 5 people & not set up when we arrived ( they looked surprised to see us) Slow service. One of the desserts wasn’t available & we weren’t told until all other desserts had arrived. Had to ask 3 times for milk & sugar for tea. The two waiting staff looked unenthusiastic and disinterested in customers. Won’t be returning.

Pizza was cold, bought extra toppings and was very sparse not worth the extra money, might as well just had margarita pizza

Really good food, my girlfriend very annoyed because they don’t have ketchup

Great staff, great meal, highly recommend

Went in on a Tuesday night so it's was quiet. We were met at the door by a wonderful young lady who took care of me and my colleague throughout the evening. Can't fault the service one little bit. Polite and happy and very helpful especially when it came to the dessert menu. Small issue with a voucher code but with the help of the manager, who was also extremely nice, it was sorted. Food was great and well cooked. Will definitely be going back.

It was an hour and a half between order and delivery

Friendly service and well made food.

Food was cold. Quality not great.

Usually enjoy Pizza Express but this was terrible food and cold

Pizza was cold (but it’s minus 2 out so that’s probably understandable!) but it was delicious. My main gripe is that the advertised time for delivery is WAY off.. at order it said 20 to 30 minutes and it took that PLUS an hour. The estimated time after order just kept getting pushed back and back. The poor delivery guy (who was very nice) was kept ages at the restaurant. It can’t be that hard to advertise current order time to delivery time estimates. Come on Pizza Express get it together.. it’s

Food was excellent, would certainly order again. Delivery however, even though we booked in a few hours in advance, was about 25 minutes late.

The food tasted like burnt plastic

Pizza and more. On the high street. Vouchered parking nearby.

Forgotten items and wasn’t in a bag as we usually get it looks like someone had been through our food wouldn’t be surprised if our delivery driver took some off our food

Came for Sunday lunch as a group of 7. Service was OK, a little slow though considering only 4 occupied tables. Pizzas were all good, crisp bases, and good amount of toppings. Suprised to find caramel pizza dolce unavailable. Restaurant would be a good option for a large group dinner.

Had a nice meal with great service. Only shame was the draft when door left open but was easy to solve.

Food was delivered almost 2 hours after ordering. The pizza itself was fine hence the 3 stars. The delivery time kept getting pushed later and later but Just Eat wouldn't let me cancel the order because it was already being made. I ordered around 6.15pm, tried to cancel at 7.30pm and turns out my order wasn't even prepared till 8.09pm! Absolutely shocking service. Won't be ordering take away here again.

Was never delivered, over an hour since the pizza was cooked I had to call the restaurant and ask for a fresh one and pick up my self, really poor

Fantastic! The crust was perfectly crispy, and the toppings were fresh and delicious. The service was friendly, and the ambiance was cozy. I'll definitely be going back for more.

Food arrived cold, soggy and over an hour late. Called and spoke to restaurant twice, the first time when it was originally due; was told that they couldn't find a driver but my food had been ready for the last half hour. Label on food confirms that it was ready for collection at 19:23, food got to me at 20:29. Fair enough if the delivery drivers aren't available when needed, but at least remake the order fresh before sending it out. Food almost inedible as a result of being sat around for over an hour. Tried to call to complain but suddenly not answering the phone..

It seems common these days for pizza places to buy in the pizza bases. It's less common for them to buy in enough gluten free bases. There's something rather disappointing in being offered two children's bases instead, particularly when two children's meals would be cheaper. That turns a meal into a disappointment. It turns out that the management aren't that concerned about bad reviews either. No sign of the promised addressing of my review. My single star for service is down to management and not the waiting staff..

Pretty good, gluten-free dough balls were great. Gluten-free pizza could have been better but it was nice just being able to eat out! It was a Sunday afternoon so very quiet at the time. Peach fizzy drink was one of the best soft drinks I've had before.

Pizza was both burnt and cold.

We have visited and enjoyed fabulous service and pizzas on about 7 or 8 visits now. The many negative reviews are not only a surprise to read but also seen in spite of the fact that on every visit the restaurant has been very busy. Highly recommended. Great pricing structure and benefits when purchasing together with the PE rewards app.

The restaurant kept the courier waiting over 30 minutes. Food cold.

Ah, Pizza Express in Haywards Heath! Mama mia, what an experience! 🇮🇹 I must say, when it comes to dough balls, they've truly "rolled" out the red carpet. The dough balls were so light and fluffy, they made me feel like I was back in Nonna's kitchen. I almost expected to find a little surprise inside, like a hidden pizza treasure! 🍕💎 The pizza? Bellissimo! It transported me straight to Napoli with each bite. And the atmosphere, molto bene! It felt like a true Italian piazza. I half-expected to see the Leaning Tower of Pisa right outside! Overall, a delightful experience that warmed my Italian heart. Grazie mille, Pizza Express! You've made this Italiano molto contento! 🍕🇮🇹👌

Amazing pizza's!, delivered lovely and hot. Good delivery times.

The staff are always very nice.

The food arrived freezing cold and half of the order was missing, including one of the mains. Also there was no garlic butter with the dough balls, no pesto with the pollo milanese starter and no garlic oil on the pizza.

Always great food, relatively low price as well

Pleasant visit. Food was great, so was service. Dissapointed that the offers on the app could not apply because I was using my Tesco Reward voucher.

The Duo Romana was a welcomed sight!! Staff were second to none - very attentive, very friendly and didn't rush us. Will come again.

Too many delivery drivers coming in wearing full crash helmets. I felt very threatened.

Friendly service, delicious food.

I had a pasta dish which was meant to be pesto, pine nut, I have never had a bowl of pasta that tasted so bland, it was thick heavy cream with no flavour what so ever. What an overpriced restaurant with staff whom clearly didn't care if you weren't satisfied. It will be the last time we wast money eating overpriced tasteless food. Shame on you Pizza express.

This review is based solely on Pizza Express - Haywards Heath and Uber takeaway service on the evening of Friday 14th July 2023. We ordered three pizzas and one calzone for takeaway. The delivery slot was between 19:13 to 19:23. After waiting forty minutes beyond that time I rang the restaurant hoping to speak to someone, but unfortunately I had to leave a message. However there was the promise that a member of staff would get back to me. A further forty minutes lapsed, another phone call made and another promise broken. The meal was finally delivered at 20:40 but had been ready for collection at 19:07, according to the docket attached to the pizza box. And, yes, the food did look and taste as if it had been knocking around for ninety minutes either on the counter or in a delivery bag. Again, another wasted phone call. Our first and last home delivery of pizzas from Pizza Express.

The atmosphere was nice - quiet on Satirday lunchtime but a few families & groups in for a bit of hubub. The service was good, speedy and professional. You know what you're getting with a pizza express, the food isn't fantastic but it was a reliably pleasant lunch!

It was Luke warm at best, the delivery driver was a long time in the store, and then delivered, as if he had been on a couple more deliveries on the way. Definitely not the same as take out from PE. Not going to order again from pizza express The delivery time was changed after the order. It wasn’t late, but not on time of original order

Will order again however was disappointed as both pizzas weren’t hot only lukewarm. These things happen hopefully next time piping hot!

My gf pizza had been tipped and all toppings slipped off

I ordered delivery as unable to collect or eat in. To defend them the taste was all there, crispy base, nice amount of toppings, shame it was cold!!!!! But what do you expect when collection time for delivery driver is 2037 and i get it 2103!!!!! so how long was it sat out for before collection and how many other drop offs before it gets to me. Those boxes don't keep it warm and there thermos clearly didn't get so I can only think it was sat out a while before collection to have cooled the amount it did.... .... its a shame really as pizza wasn't bad but really I'm not a fan of cold pizza

The pizza topping was all over the boxes and basicslly upside down, disgusting service

I took my son out for lunch to celebrate the end of his GCSEs. The young woman who looked after us was brilliant. My son is autistic and when he asked but to have ice cream with his brownie she checked whether he wanted icing sugar which was so thoughtful of her - it wasn't an issue for him but it could have been. Great food and great service, despite being busy. Highly recommended.

Nice place, tables outside very wonky indeed but was fun. Pretty much what you expect food wise I'd prefer if they have a balsamic glaze to complement the pizza. Worth a try just arrive little early as parking is an issue on the roads nearby

Food ok but served at random times and some items missing, no cutlery, no glasses with water, no napkins on the table. Make sure you check the bill before paying!

Good food and excellent service. My Calzone Nduja (a favourite of my waitress, apparently) had some real heat to it, which was great. Pro tip 1: be aware that a lot of the soft drinks are the diet versions. It’s absolutely fine, but just make sure to check the menu if this is something which bothers you… Pro tip 2: if a dish is described as having chilli, it will have chilli and you’ll know about it. I like hot foods, so that’s great, but if you’re not so keen, check first!

Pizza Express in Haywards Heath makes the best Pizzas in the square mile and the accessibility, ambience, quality of staff are top notch. The pizzas are slightly costlier than the others in town but then you get what you pay for! Full marks, 10/10.

Brilliant staff and good food bit over priced but enjoyable meal.

Brilliant staff and good food bit over priced but enjoyable meal.

Pizza was undercooked and soggy

Service was slow. Most staff are friendly. Management here, however, is very rude. Julian is condescending and talks down to customers. Went out of his way to make my stay there difficult and told me it was MY fault that he couldn’t work out how to make our drinks the usual price considering they had bottles half the size (peroni) all in all, a terrible experience and I would like to tak further with someone of higher management and greater customer service skills before I take my business back here.

Special thanks so Julian and George who were not aware to expect our very large group of home educating children. You really pulled it out of the bag! The workshop was educational, informative and most of all fun. You made us feel like nothing was to much trouble and we had the most fantastic time. Thank you so much.

Fabulous service for a home ed kids group this morning. The team really went above and beyond all expectations. Thank you ❤️

Food was fine but service was terrible. Had booked two tables for my parents wedding anniversary. Arrived to find no tables prepared with a virtually empty restaurant. Very slow service and a rude, inattentive waiter. With only one other table occupied in the restaurant at the time we sat down. The management need to review the way the staff serve customers as it felt like the waiter didn’t enjoy his role and wanted to do something else - not suitable attitude for a service oriented job.

ordered coca cola with zero sugar. and was charged for it, as part of the meal bundle. No drink delivered!

Good value for money, particularly for kids. Great service too.

Food was very good for a chain restaurant, and staff very patient with the children.

First time takeaway 9" pizza felt warm at best, lukewarm nondescript polenta fries you could count on two hands and a small garlic bread portion. Disappointing for a price north of £20.