Pizza Express in Mid Sussex

Dreadful. It took an hour and a half to get the mains. They said they were busy - but really they just didn't have enough staff. Food was ok but not great. The prices have risen and they now charge £16 for a small bowl of buda salad. Just a bunch of spinach with humous and a few scattered seeds. We definitely won't be gong again. It was ridiculously expensive for what it was. We eat in most restaurants right across Sussex - this is very below par.

Amazing food and service from a girl called Ella. She was very helpful and accommodating.

Went with friends and family for a meal out and sadly, was not very impressed with the service at all. The lady who showed us to our table upon arrival was very nice and helpful - little Italian lady. We were served our drinks on time and then felt under pressure to order food straight away. When we did order our food, we waited for just under an hour before the waitress then came to our table to inform us that 2 of the meals were not available and that we should order something else. When we did eventually get our food, one of the meals was so spicy that it could not be enjoyed and most of it had to be left. To be fair, my Mac n Cheese was really good and the pizzas both went down well too. Upon paying at the end, we split the bill and paid for our meals individually. We paid whilst still sat at the table. Just as we were about to leave the restaurant, the waitress approached me and informed that my card payment did not go through. I questioned this and told her I was sure that the machine had said that my payment had been accepted. She said I must have been mistaken and needed to pay for my meals. I paid again. Upon looking at my bank statement this morning, it appears I paid for my meals twice. The lady over the phone was very friendly and assured me this would be sorted out once I have returned to the restaurant with my bank card. This was the same person that showed us to our table when we arrived - once again very helpful and friendly!

i came in 10 days ago and the service was lovely. food was amazing and the atmosphere was very pleasant, my waitresses sophie and jess were very friendly and chatty. i recommend going there and will definitely be coming back

I came in last week and the service was fantastic. And the food was superb definitely the best pizza express in the area. My server was Izzy and she was so kind and attentive. I will definitely be coming back.

Been waiting over a hour for my food nothing has arrived shameful

We had a lovely experience last night with my little ones! Our waitress was brilliant and super attentive. Karima was very helpful and even took the time to sort our vouchers out at the end of the meal so we could save some money! Thanks so much and we will defiantly be back soon

Dear Team Wanted to say thank you for looking after us ... You kindly held a place on a bench seat, you know why and very grateful The food was well presented, really hot and very flavourful Great for veggie 😋 Looking forward to seeing you soon Kevin 😀

Went to Pizza Express today with my husband. I have mobility issues, they were incredibly helpful. Staff were attentive. Served quickly. Food hot and delicious. Sorry I didn't take photos. Both hubby and I are vegetarian and had the Padana, along with side orders. Yummy.

We both had a Romana pizza for lunch and by downloading the Pizza Express app we were able to get a 2 for one offer giving over £12 discount. Enjoyed the huge pizza as well as the value for money deal. Will return.

Ordered our food at 5.20pm and we are still waiting at 6.47pm. We’ve rung over seven times to chase the order and are either hung up on or they pick up the phone and put it in the side without answering. I’m absolutely disgusted at the customer service from the East Grinstead branch. Staff this evening have really let the brand down.

Went for a family birthday treat. Really slow service, items from the starters were missing, and the pizzas were just awful. Bases were burnt and way too crispy, pepperoni was burnt and tough as leather. And the mushroom special was almost lacking mushrooms. A real disappointment.

Amazing all round really nice staff food was so good 😊 great management

Shambolic. Ordered for delivery at 12:50, pushed back until 13:05, urghh fine. Then 13:20, FIIIIIINE. THEN 14:25. Absolutely not, get lost. No attempt made to prepare food at any point. Just endlessly pushing the eta back and back until younhave no choice but to cancel. Why are you even on here if you have no interest in fulfilling orders? An absolute joke.

"My wife and I decided to try Pizza Express last night, as we usually go to Carlos or Prezzo. We didn't have a reservation, so we were lucky to get a table. The food was excellent, and the ambiance was pleasant. However, I was disappointed by the service from one of the servers. I had placed my bag and coat on an available chair, and the receptionist confirmed I could use it. Later, a server (who happened to be Black) informed us in a "rude way" that i should not put my bag in the chair. Rude way in a way that i and my wife should not be the restaurant. Was it because were asians and we are just on shirts? While I am not overly sensitive, the way she delivered this information was quite abrupt and seemed sarcastic. It left me feeling as though we were not being properly attended to. The other servers were friendly and helpful. However, I found this interaction quite unpleasant and felt it was important to mention it.

Really enjoyable meal. Very helpful staff. A bit pricy, but very enjoyable... Definitely recommended.

Amazing staff, very tasty pizzas! Very appreciated for Viktoria who did a very friendly service with all her kindness and smile☺️ Thank you for your service definitely will come back☺️

My first visit was very good. Polite staff and quick service. The starter, main and pizza express ale were all fantastic. A very spacious and clean restaurant, not too busy on my mid-week visit. No faults whatsoever, I'll definitely fight here again.

A pre-cinema quick 2 for 1 on mains offer, it was really good food and service. The only downer was the distribution of work, it seemed to all come back to one of the waitresses, just a hick up. We reckon the manager just needs to tickle the work allocation. We would go again

Really lovely dining experience with a great choice suitable for all tastes and ages. The beetroot and goats cheese Buddah bowl is fantastic

Service was a bit slow but they were accommodating and friendly.

Very friendly and attentive staff. I had a pizza and it was absolutely delicious. The place was spotless clean. Would definitely recommend.

Enjoyed a lovely meal here with friends. Nice friendly atmosphere, food hot and tasty and great service. Will definitely be returning.

was so lovely had a great time!

Ate here with two of my friends yesterday. It was very busy Tuesday night but the management was on top of it and offered a great speedy service. Our food was delicious and overall we had a lovely evening!

Shambolic experience celebrating our 13 year old grandsons birthday booked for 7pm ate starters at 8.30pm. Massively understaffed, absolutely no leadership from the manager. It was a total embarrassment, customers waiting at the door forever totally ignored by staff and a manager who clearly was totally ignoring them. Our server Sophie seemed to be running the whole restaurant apologetic and under immense stress but still gave amazing service. The food was OK but when you wait that long you will eat anything. Avoid the prawns at all cost frozen flavourless rubbery. An absolute let down. It's not cheap I expected that the manager that obviously must have been aware of the poor service might have visited all the tables that were effected

Clean & well presented with pleasant staff. Was a quiet lunchtime visit, nice to be able to have a conversation without shouting. New pizza flavour was good but a little messy to eat.

Tried and tested, Pizza Express pizzas are top notch. The wine is also very good. Service at the ESt Grinstead branch is excellent. The noise levels are too high when the place fills up.

birthday party at Pizza Express all good

Lovely meal and great service ,thank you

My last visit to Pizza Express will be my last. Nothing appeals in their new pizza range and the cost has skyrocketed. £2.50 to add some capers or other toppings? Seriously? To cap it off, my disgusting sorbet has a large piece of broken plastic embedded in it. The staff did their best and I can’t fault them (except perhaps whoever dished out the sorbet). Such a shame as PE was a family favourite for many years.

best experience in a pizza place I ever had on my life

I think Pizza Express prepares the best pizzas out of all the others and has done so again tonight.

Really great meal....attentive and friendly staff ....prompt service and a good Friday evening atmosphere!

Great food, great staff. Definitely recommend x

I ordered the romana American and the lemon and herb chicken wings. Both were absolutely delicious and the staff were very polite (especially Sophie and James) and service was so fast! 😋

I have been coming to this pizza express for many years now and have to say the food and staff never disappoints me. I will always recommend this restaurant to my close friends and family as the service is always amazing

Nice and quite on a Sunday evening. Good atmosphere.

Fantastic front of house who really made the evening. Food was really nice, tasty and hot. Overall a lovely birthday meal thank you

Lovely pizza then we asked for a deconstructed Biscoff Billionaire Sundae and they delivered. Excellent service, thank you

Excellent pizza, great choices, excellent staff, friendly atmosphere. Job done.

We ordered the thin, crusted pizza with mushrooms. The taste was good, but it wasn't cooked at high temperature, which is why the crust was soggy! It was not what I expected. The service was good and nice interior.

We visited Pizza Express in East Grinstead during the Easter holidays and had a really nice family lunch. Good food and friendly, helpful staff. Thanks so much!

Nice dinner here the other day.. service and food were great apart from the Polenta chips (soggy) and halloumi bites..

Ordered a takeaway Hawaiian pizza this evening - truly the most disgusting pizza I've ever had the misfortune to put passed my lips. Will leave what I couldn't eat without throwing up on your doorstep tomorrow.

Really amenable team and great service, served by the manager and a lady who were both happy to help. Food was faultless we had a fab time and will visit again.

Nice pizzas. Terrible service. Booked table for 5pm. When we arrived the lady who received us didn't speak, I had to guess she worked there. Explained we had a table for 3 booked at 5pm. Apologized that we were 3 or 4 mins late. She seated us and we explained my daughter needed to eat pretty swiftly as we needed to be out of there by 6.10pm (we were eating between her matinee and evening performances at local theatre). We then waited and waited for service, seeing other tables seated AFTER us being seen to first. One waitress looked at me and mouthed '2 minutes' then proceeded to wander off and deal with a drinks order which took her ages. I ended up having to get out of my seat and find a waitress. We eventually ordered at 5.25 and the food didn't come until 5.55. And then only after I said again that we were still waiting. Needless to say, they lost my tip.

Really nice place amazing staff really nice people came here today on valentines most friendliest staff ever really nice food would definitely come here again such a nice experience

Terrible service. Waited 35 minutes without even ordering. Then, waited 1 hour and still didn't have our food when the restaurant was almost empty. UNACCEPTABLE service and we will NOT be coming back.

Terrible service took half an hour just for them to ask us for drinks. Food was good but doesn’t make up for wait time. Hopefully will be improved next time we come.

Sunday early evening. No coke, no appletize no pasta no chicken !!!

Nice food but very expensive for what you get. Lovely staff, bit cramped if busy.

Great service ,lovely meal Thanks to all team working

Haven’t been to this Pizza Express branch since before the pandemic so it was great to see that they now have a separate vegan menu! The vegan pizzas were great too - dough was nice, thin and crispy and cheese didn’t have that strange coconut smell the mainstream vegan cheese normally has. They also let my 4 year old make her own tomato pasta which she really enjoyed and actually made her eat more of it than she usually would. The polenta chips (vegetarian) were super delicious. The staff was also very friendly and welcoming so overall we had a lovely dining experience.

Walked in at 8.25pm to be told kitchen shutting at 9pm and we wont be served, unreal! Will never go back again!

Have been eating here for years with friends the best pizza express in the area. They retain their staff so will always get a warm welcome. Clean tables & staff who care. Will continue meeting friends here for years to come as long as they don't change anything

Really overpriced in my opinion. Beetroot is not the same cost as truffles for example! Its not a delicacy its a root vegetable! Really so overpriced for what it is. Aaircon was also a bit chilly by the door. Great service except the welcome was non existent until our waitress came...food completely underwhelming. Even the kids were a bit meh this time. 😕

Sat for 20 mins and no one came to take our order so we left and went across the road to the corner cafe.

Updated Review: 2 Stars On my first visit, I was impressed and left a 5-star review. However, my subsequent experiences have compelled me to revise my rating. We ordered pizza for home delivery and were surprised to receive one nearly half the size of what we had at the restaurant. We thought it might have been a one-time error, so next time we sent our son to buy another pizza directly from the restaurant. Unfortunately, he came back with a similarly smaller pizza. When I checked their menu, there was no information provided about the sizes of the pizzas. I believe that consumers have the right to clear information before making a purchase. The lack of transparency regarding pizza sizes feels like a breach of consumer rights

The outside of this place is so disgusting (peeling paint and rotting woodwork) that it should put anyone off from going inside.

After visiting Pizza Express in East Grinstead we shall not be returning. The service was slow, the restaurant is dirty. The toilets are disgusting, no locks on one of the doors. Health and hygiene is clearly not followed throughout this restaurant. Food on the wall behind us and the marble borders. Very disappointing after coming to Pizza express after many years.

Had a really nice meal here on the 5/8/2023. The food was delicious and well prepared. Staff were extremely friendly and helpful. Service was very efficient our food arrived promptly We and my wife felt in good hands when we came here for late lunch. Would definitely come here again. It was pretty quiet in here this was mainly due to the weather being so wet outside. We were more than happy that it was nice and peaceful 😀 We managed to park opposite the restaurant which was lucky but there is very limited parking out the front. Thankyou guys

My 7 year old son and I visited for my birthday, it is my sons favourite place to eat. We sat down at 5pm, and at 5.20 we still hadn't been spoken to, offered drinks nor had our order taken. I then called over the lady who had seated us (the manager I believe) who promptly took our order, brought over our drinks and doughballs swiftly. We then waited a further 20 minutes for our pizza. The table next to us had waited an hour for their main course. Although the restaurant had various other tables, it was not what I would consider busy. And communication with the tables was really lacking. I have been visiting this restaurant since moving to EG in 2015 and generally the staff and food is super. Today has been very disappointing, especially as it was my birthday. Pizza was fine

Ordered a pizza from here, waited over 2 hours. Rang the branch 10+ times and nobody answered. Ended up having to spend another 20 minutes going through the website to cancel it and still awaiting refund. Save your time and money!

Great value with the gold rewards!

For a predominantly pizza shop they can’t do much right. Pizza was very very undercooked, dough balls doughy and raw. Pizza wasn’t even sliced!

Great relaxing restaurant. Went at 4.30pm on a Sunday afternoon for an early dinner. Great service and speed of delivery and the food was very fresh and flavoursome. I had the La Cubana, which was delightful and followed it up with the amazing Honeycomb Cream Slice

Allways friendly and efficient. Have always got a table. A bit expensive, but very good food.

Nice location and layout. Friendly team. It was quiet (weds night).

Our lovely waitress was amazing! Great food thank you :)

Amazing staff, very friendly and welcoming, great service and food quality 👌🏼

Isa and the siohan! What a pair! Honesty the service was outstanding then to went above and behind had a bad time year a couple years ago but this time was outstanding! Couldn't do enough for us made it so special! Love them! Wish them the best.

We ordered Pizza express because it’s meant to be the best pizza place. We ordered for my son’s birthdays for 4 pizzas, dough balls, calamari and the mozzarella salad. The pizzas had hardly any cheese, or ingredients, they were barely cut and looked like a 5 year old had tried. The calamari was burnt and the salad was ridiculously small. Over priced and quiet frankly disgusting! We called to say how disappointed we were, as we paid over £96! The manager called back saying the chief oversaw the cutting and the food was fine! Won’t be ordering again! Wish we’d stuck with Pizza Hut!!! Management should take customer’s complaints seriously!

We ordered Pizza express because it’s meant to be the best pizza place. We ordered for my son’s birthdays for 4 pizzas, dough balls, calamari and the mozzarella salad. The pizzas had hardly any cheese, or ingredients, they were barely cut and looked like a 5 year old had tried. The calamari was burnt and the salad was ridiculously small. Over priced and quiet frankly disgusting! We called to say how disappointed we were, as we paid over £96! The manager called back saying the chief oversaw the cutting and the food was fine! Won’t be ordering again! Wish we’d stuck with Pizza Hut!!! Management should take customer’s complaints seriously!

Muy rico. Y.recomendable.... tenes.que ir.o.pedirla. por. ☎️

Went for my daughters birthday. Very "standard" food, nothing amazing. Pizza was ok, Tiramisu was tasteless. Slow service. Restaurant looks grubby. My kids like plain pasta and routinely Pizza Express delivers disgusting looking re-heated pasta whenever we ask for it. Basically chain food restaurant marginally better than McDonalds but a lot more expensive.

Katie looked after our large table and was amazing as always. Thank you for being a wonderful, cheerful waitress.

The young lady who served us was extremely pleasant and polite.

I ordered vegan pizzas and found egg shell on my pizza. Absolutely disgusting and poor food hygiene.

Dear manager and team Re- table 14 1st time using the Pizza Express 🍕 and all was really lovely Vivian had assisted prior to visit with a table needed on request (specific needs) and on arrival all in readiness a long with a smile Our main server was Becca, busy yes but really very helpful and assisted in any way needed The veggie Padana was delicious and the veggie Orta (calzone) was spot on along with halloumi side. The ordering of, and meal arrived timely and the dessert lemon 🍋 roulade was lovely Really very lovely experience Best wishes Kevin

Great selection of food available. Very enjoyable meal.

Enjoyed my visit here. As to be expected, it's Pizza Express so you know what you're getting - yummy pizzas! Staff are friendly and service is nice.

Food always good at Pizza Express. Decor in this venue is tired and needs updating. Tables very close together. Despite booking well in advance our table was right at the back. Our waitress seemed less than impressed by her slightly over 10% tip

Had my granddaughter with me who suffers no end of allergies but the waitress checked absolutely everything out. Brilliant !

Review on delivery. Pizza was cold, hardly any toppings, and no butter dip for dough balls. Poor. Won’t order again.

Our waitress basically reprimanded us for trying to order our children’s food with our drinks as they were so hungry. She agreed to do us a favour and do so. Then we tried to order our adult food and she told us we may not do so! What a joke! Who is the customer? She took so long to get to us we had all made our minds up anyway. Luckily we are nice people and still have her a tip but I will certainly not be back!

Terrible place. Awful service. Shoddy pizzas, how they can justify charging so much for pizza that had such s tiny amount of topping on is beyond me. Waitress didn't seem to have a clue when she airbed with the food, the starters had been cleared away and she just stood there. Moved the plates ourselves, only then did she put the food on the table. Screaming kids everywhere did nothing for the atmosphere either. I won't be going here again EVER!

We just had our Daughter’s birthday party here and what a success it was!! Karima was absolutely brilliant, accommodating and fantastic with the children, her lovely colleague also helped us have a wonderful time. Excellent service, caring touches. Highly recommend- we will be back soon- excellent team- well done to all!

The incorrect pizza arrived (due to being marked wrong on the box for delivery) stone cold and an hour after ordering. Called restaurant who advised to refund and reorder. Not to mention that refunds take days to process through the bank and I'd be down two order fees - they then turned their uber orders off, so i can't reorder! Wasted money.

I ordered classic etna and it was good.

Delivery was late. Pizza was STONE cold. Not Stone baked. Terrible.

As expected but expensive for what you get these days

The pizza is good and the kids love it here but the service and some staff in particular are difficult to deal with and make it an unenjoyable experience which is a shame.

Bit of a long story, cutting it short, I ordered from this restaurant via Deliveroo on the 26th of October. The rider/driver apparently never turned up, after over an hour I called pizza express quite angry and frustrated, the manager explained the Deliveroo person never turned up. After having a moan at the manager over the phone I hung up and called Deliveroo and cancelled my order. I then called pizza express directly and ordered the food again and explained I would be picking it up myself. The manager to his credit said it would be 15 minutes or less. I arrived at the venue to pick up my order and whilst he was packaging it I did apologise to him for being so frustrated down the phone, the manager to his credit accepted my apology and ended up giving us the food for free due to the mishap explaining he would be claiming the money back from Deliveroo. Hats off to the manager as it was NOT his or pizza expresses fault the food was never delivered nor was he responsible for any of the inconvenience, yet he gracefully accepted my apology and gave the food free of charge. And because of to him and his customer services skills as he dealt with the whole situation beautifully, thank you pizza express and particularly the manager for handing this situation so well. He single handedly turned a terrible expirance into a good one. Thank you

Good customer service and the staff's were lovely. Food was delayed a bit but was understandable.

My partner and I called into Pizza Express last night for dinner around 7.30pm. On opening the door we were greeted by utter chaos - approximately a dozen 5 or 6yr olds screaming the place down, clearly beyond tired and ratty, fighting/clawing at each other, running around, utterly out of control. 2 or 3 parents at the end of their triple length table oblivious - not caring would be more accurate - to the chaos and impact on the staff and other diners. Said children had been allowed to pick anything they wanted off the adult menus, were high as kites on sugar, and then the parents seemed to have a real issue with putting their hands in their pockets and paying the bill. It all shrieked of indulged, lazy, spoilt, horrid people. Grim parents. To counter this, I watched the waitresses working their socks off, doing everything they could to be professional, appease the other diners, show patience and maturity to people who frankly deserved none of it, and really tried to save the business that evening - it was just a really tough place to both work and grab a bite to eat. We were granted a little table outside and nothing was too much bother for our waitress. Our food was excellent and the chefs were smiling and charming. Everyone has the right to bring children to a restaurant and celebrate a birthday party. Unfortunately the clientele forgot that they also have responsibilities as parents to act as parents, and their treatment (from what i witnessed) of the staff was rude, arrogant and entirely self serving. They certainly cost the business considerable trade that evening - and the attitude of the waitresses really saved what could easily have been a virtually empty restaurant. If any 1 star review originates from those parents ignore it! Bitter, horrid, lazy people. One charmer even returned 15 mins after they had begrudingly paid and left to seemingly threaten the waitress over a carton of milk that some child claimed they hadn't received... Well done to the staff. We will return for sure because the restaurant is perfectly nice and the staff are excellent. This was a real 'one off' in terms of chaos (I'm a primary teacher, so I'm not making random judgements, I know how my classes behave and this was appalling/shameful), so don't let it put you off going - quite the opposite, support this business.

We visited on a summer Monday lunchtime. It was not busy but not empty. Service wes quick food was really nice and we thoroughly enjoyed our visit. No problem recommending.

As always the dos was good but after 40m wait it took the joy of it the meal.

Great service today and very nice food

Always reliable. App v complicated tho.