Domino's Pizza in Cheshire West and Chester

We have been ordering from this branch on and off for over a year now - never had a bad experience. The pizza and sides always hot and delivered on time. I'm not a fan of most of the Domino's sides so our orders are usually limited to the same thing (i.e. chicken wings)

I normally always get pizza from these guys as they're local and friendly. The pizzas are usually well cooked and tasty, the one I had tonight was vile, so dry it was clearly overcooked. Suffice it to say I won't be going back, next time I'll try the other one in Northwich, so disappointing when you pay so much for a pizza and it tastes like carpet

Absolutely dreadful. Ordered pizza at 5pm. Cold pizza finally delivered at 6.15! Staff and driver couldn't have cared less. Totally spoilt my sons birthday treat. If I could give 0 stars I would

Just been in to try the wraps. I ordered a meatball feast no onions or bacon with tomato sauce and my partner ordered the Texas chicken. After waiting 15 minutes for our food and then heading home we’ve just started eating and I didn’t even receive the meatball wrap we just ended up with two Texas chicken 😤

Extremely poor customer service. Woman was very rude and not understanding at all. Can't admit up to their own errors this is why I don't go to dominos thought I'd give it another go but same old

Went to order, could only use credit card, which I don't own so they lost a £25 order.

Always really quick, food always hot when we get it. Staff have always been really nice and helpful.

Don’t use this franchise the store staff are very very rude don’t want to help I wanted half and half and the women on the phone called said we don’t do it so I ordered online half and half ( I have a feeling it more she couldn’t be bothered) and when the food arrived the pizzas was cold as one pizza was only 40.3c i will never order from here again , and strongly recommend everyone else doesn’t as well

I lived in many cities in England and I’m a regular customer for years, by far the Northwich store has the best customer service, everyone is super friendly, two years ordering at least three times a month from there and order is always fresh, never had a single mistake and delivery super quickly. Tonight I got my pizza delivered by the most friendly guy in there, I forgot to ask his name but it does make the difference to open the door and a smiley and happy person hands your food!!!

Really lovely store manager. I messed up my own order (forgot to exclude an allergen) and he remade it for me with absolutely no fuss 😊 thank you!

Good food, delivered quickly. Highly recommended.

Always super quick delivery and friendly drivers. I made a mistake on my online order and called up and they amended it no trouble for me. Food is delicious and it seems like a well run operation at the Northwich store.

This evening we clearly ordered 2 small pizzas. One ham and pineapple the other cheese and tomato. We were charged £11.99 but only received the cheese and tomato. It seems that the person taking the order charged the wrong amount and we only got one pizza. The assistant was adamant we had cancelled the second and was very indifferent and there seemed no point pursuing it further as there was no chance of being refunded the over charge or getting an apology for that and failing to provide the second ham and pineapple pizza. We will never go there again and will tell out friends not to either.

Waste of time and money next door sell better food

Great service really friendly staff. Makes a difference. Hot fresh tasty food

This place is amazing They got my last order wrong. Quite honestly they did not seem that bothered. One of those things I thought. Tonight they got my order wrong. Did not seem at all bothered. Offered to deliver me a replacement in 45 mins. Not as soon as possible. You can wait your turn mate. Then, when the replacement did turn up that was wrong too! Good one Dominoes. Great way to take the edge off some quality family time.

After seeing other reviews below seems like we all had a bad night with dominos. Our order pretty much went in the bin. Potato wedges cold, we had to put them on a backing tray an into the over to make them edible. Pizza, same as others, zero flavour, we even opted for extra cheese, but was still without flavour. Pepperoni burnt to a crisp, order was just under £50, only thing edible was the ice cream! How do these guys keep going? Lot of fake reviews on here I’m guessing. Use one of the many other kebab/pizza places on castle far better, nicer staff as well! Vote with your feet people of Northwich!

Service is absolutely terrible and they just don’t care! Ordered at 7pm for a collection, told it would be ready in 15 minutes. Went to collect and pick up some other takeaway food. Arrived and told it would be another 10 minutes, then told the same thing 3 times!! Actually got the pizzas at 8.15, was so annoyed as all the other food went cold and all I got in response was that that’s not their problem!

Never again, that one star was a mistake

Ordered a vegetarian pizza, came with some chicken on it. I rang up to be told there's always a chance of cross contamination. Totally unacceptable for that to mean I'm getting large chunks of chicken on a vegetarian pizza. Was told I can have a free pizza but honestly put off from ordering from here again.

Burnt Nachos every time and have been advised that's how they come. Will not order from there again.

Worker Ella was so helpful and polite

Had one good pizza from here, me and my wife loved them. Ordered today and came well undercooked. Wife is vegan and the cheese and all veggies felt and tasted raw. My neat pizza was ver soft and floppy dough and topping weren't cooked through. Called up with feedback and told nothing to be done about it. Paid 25 quid for pizzas we had to cook for another 5 mins. Won't use again.

Took our money then didn’t deliver. Tried calling but no answer. Closest thing to a scam / robbery ever but with the umbrella of a corporate image. BUYER BEWARE. UPDATE : 2.5 hours after ordering and not being able to contact the ‘shop’ (ie the phone call goes unanswered) we decided to make dinner. Shortly after finishing, they delivered. Great!!!! 🤬 NEVER AGAIN.

20 min after i placed the order i got a text to say driver on the way. 20 min later nothing. Called the Domino's in Northwich and they blamed the roadworks but the guy should be there in 2 min. Ok. Waiting 10 min latter a youg boys knocks on the door to say that the driver delivered at his house. Same number but different street which was next to mine. So 1 hour and delivered to wrong address. Pizza was still a bit warm but the nachos burned. I will order again only if i have no other options but will not recommend based on this experience.

Very rare for me to post negative comments but collected this pizza ,while still in shop, I opened box, pizza looked under cooked , I asked staff to pop it back in the oven for a few minutes but the manager refused ,and again. Perhaps I should have checked google before I ordered as there is a lot of low stars ( now mine is with them)

Regular customers here. Don’t have an issue with it.. fast delivery and the food is always nice and cookrd

When you call the store within 20 seconds of placing the order to request no tomato sauce on the garlic bread and they say ‘we can’t do that cos they’re already in the oven’ I doubt that very much given I’ve literally just placed the order! They may as well just say ‘we can’t be bothered to get your order right’. If you don’t allow this customisation on the App then there is no other option but to ring. If you don’t like delighting customers don’t work in the catering sector!!! Poor poor poor customer service and attitudes, the manager wasn’t much better!!

Epico. You have outpizzad the hut

The pizza are so yummy and the favour are a amazing. And I like the pizza they are best and good cooker.

Last two orders big issues. Tonight they delivered an empty box! Shocking customer service. Just shrug their shoulders and don’t put things right. Make mistakes by phone frequently. Choose another pizza retailer.

Great place for food staff friendly and helpful

Ordering a Dominos on average takes about 30 minutes, due to having to work out "how to get the best deal" everyone has this issue. Get rid of the "deals" are just give us a decent, honest price!

Ordered a pizza yesterday which arrived with virtually no cheese or toppings and it was cold. When I say virtually no cheese I'm not exaggerating, it was just BBQ sauce on dough.

Utter garbage. Cold, dry, zero flavour, over cooked and burnt. Expensive. Never again. Do yourselves a favour a buy else where. Most other pizza outlets in the Northwich area serve better quality than this even on a bad day! Disgraceful

Don’t buy a pizza from here absolutely disgusting.Cold ,like rubber,no topping.Waste of money give it a big swerve .Expensive and garbage .

Waited over 1 hour for cold pizza... NEVER AGAIN

As an expert on Pizza's. The Pizza from Domino's are average to say the least. Basically tasteless and thrown together.

Absolutely fabulous pizza experience. Friendly efficient staff. Super quick delivery and gorgeous pizza.

Hot, tasty and ready on time. What more could you want?

Good food. Bit slower than most dominos though

Wouldn’t even let me deliver because of my phone number

The staff are very rude especially the people who answer the phone!

Well, it's dominos, but better made than usual and great staff.

Very tomato tasting. Nice pizza BT very expensive

Review for Northwich Branch Staff is rude don't know what's on the website. I came from Wigston Leicestershire for a couple of days for a business order pizza on a Sunday night offer of any large pizza £10.99 Collection or delivery. First she said 45 mins for delievery then she said 10 mins if i collect i said ok i need delievery i was staying in Northwich Premier Inn 2 mins away. I said ok do delivery then she said min delievery is for £12.50 or something. She said i dont know about the 10.99 sunday offer GAVE NO EXPLANATION KEEP REPEATING SAME THING IT WAS AN HEADACHE finally had to collect as kids are used to dominos back home. Pls educate the staff and some manners. Kind Regards

Took an hour, pizza was cold. This has happened so many times now, won't order from northwich ever again. Driver sat in his car for five minutes texting before even bringing the food to the door

Will not go there anymore. Open manager shouting swearing at staff. Food vile now. Used to be so nice

Fairly quick and speedy service. A good quality domino's.

Waited 1hr for a pizza on Saturday night. Ordered on line when to pick up, told it wasn't ready. Waited some more in the shop, went up to the counter again to ask them to check as it was nearly 1hr since order was placed. My order was on the bottom shelf and had been there since I arrived. They tried to say they had called my name out, but they hadn't. Was offered another one made fresh but didn't have the time to wait. Dominos is not cheap and the service on Saturday was shocking....We weren't the only people to complain that night.

2 hours to deliver, then told 'that's fast' by rude delivery man. Go elsewhere or cook!

Ordered well over an hour ago, still in 'prep' apparently, they're not answering their phone. Avoid this place like the plague!

Brill service n fast delivery. Great food.

Ordered an hour ago and still not here. Took an hour and a half to turn up. App like normal says its been delivered after 40 mins. Every single time same thing happens. Only order from Dominoes as my fussy 8yr old seems to think Dominoes is good. Not ordering again.

Is what it is, friendly staff and decent enough food

My pizza was great the bits that were left on the pizza the driver musnt have a clue what there doing cus theyve put everyfin on top of the pizza box squashed my pizza then i pull up the lid and all my toppings have come off i do not pay as much as i do to get my pizza stuck to the box absolute joke get some staff wiv an ounce of brain ey

£20 for a bluddy pizza, wasn't even a large was a friggin medium. Absolute rip off!!!

Dominos pizza is like well nice