Domino's Pizza in Torbay

Very disappointed 😞, ordered online was over £35 forgot to order extra dips 🫢, thought I could just get extra and pay the driver, NO not with domino's couldn't possibly do that !! "CASH" Don't seem to know what that is !!!, well phoned to order extra dips, tried to pay and my bank was not having it 😑, (even though enough funds in there for £2.99 !!!), very disappointed although did send the driver back with 2 dips once we had finished! , Awesome guy, maybe get him on the phone instead 🤔

Ordered a small simple order and the pizza was missing it’s sauce and was not cut what a disaster Was cold when I had received it and not giving us a refund

My friend ordered a drink that was meant to be for a different place, the man I was on the phone to hung up on me and came off as passive aggressive on the phone. I’m severely unimpressed and it is severely poor customer service and devious behaviour for not allowing my friend a refund. Absolute piss take.

Great tasting pizza as you would expect from Dominos, but I ordered a cheese and tomato pizza and took over an hour, I know they where busy due to it being Xmas eve but they where putting deliveries before online and pick up in store orders which delayed things massively they should be made and cooked in order they come in.

Total Mickey Mouse operation, Who employs imbeciles that cannot read a name Seriously, how stupid can you get Domino? Please hear this and fire these idiots . Before they give you an even worse name… also so rude when I called up they didn’t even offer to deliver their mistake..

Went to order food, once we put the order in and went to pay we only had cash but was told its card only now they don't take cash at all. It would of been nice to be told this to begin with so we didn't have to go through placing the whole order first.

Put order in and when ready it was missing the chicken stripper's. The guy who took the order was so busy trying to give me the best price and forgot to put the whole order in. Needless to say my grandson wasn't happy

Awful service.. I have been a regular customer of dominios for years.Ordered 2 pizza on my sons birthday. Extremely disappointed as they gave wrong pizza.Paid almost 32.38 for pizaas with top .At the end the pizaa we received was blunt without topping.Called the store,Shift manager Mr oliver denied to solve their mistake.. Extremely disaappointed..Never come back to dominos. IF someone earning average £35 in a day and spend £32.38 on pizza.How will you feel when you receive plane piza without flavour.. HOW FAIR FOR THE CUSTOMER?????? Disgusting Service

Awful service.. I have been a regular customer of dominios for years.Ordered 2 pizza on my sons birthday. Extremely disappointed as they gave wrong pizza.Paid almost 32.38 for pizaas with top .At the end the pizaa we received was blunt without topping.Called the store,Shift manager Mr oliver denied to solve their mistake.. Extremely disaappointed..Never come back to dominos. IF someone earning average £35 in a day and spend £32.38 on pizza.How will you feel when you receive plane piza without flavour.. HOW FAIR FOR THE CUSTOMER?????? Disgusting Service

Usually only write reviews if it's a good one. This is an exception. For just under £30 we received 2 small dry overcooked pizza, a small box of lukewarm wedges and a 1.5 litre of coca cola ( not the diet cola ordered). Not impressed !! Only positive, it was delivered within the promised timescale.

Ordered a delivery for 1730-1745, arrived at 1715, lucky we were in, then got a message at 1744 to say it’s out for delivery

Really helpful guys Helped with my order Amazing people

Order just arrived. Missing a dip from large pizza. Also think they ran out of cheese cos I can't find much on my pizza and we have 2. Poor effort

As the title suggests. I was also refused a replacement or refund. The pizza was also ice cold. I was called "mate" over the phone. I am definitely not his mate. No apology either! Absolutely terrible service. Avoid!!!

Shouldn't be operating, very poor

Apart from the delicious pizza, our pizza was delivered by your friendly driver Andy. He was prompt, polite and he went above and beyond our expectations. When we found out we were missing a drink, he went straight back to HQ to get it for us. Very happy with the service, thanks Andy!

We were running late so it was convenient to ring for a pizza the meal arrived with in 40mins

Great staff, Great deals for pizza and good delivery times can always count on dominoes.

Twice messed up our orders. We then had to wait for another two pizzas as we had paid for them via app . Then pizzas were terrible undercooked food falling off pizzas soaky and can't even slice pizzas correctly lately hacked at like pre school kids would . When you pay domino's prices please employ staff that can at least place toppings on to a pizza 🍕 and cook it but also get orders correctly done in the first place. Gone down hill sadly

Ordered 2 pizzas for collection, very nice, was made perfectly. Also when collected the staff were very friendly a credit to your company.

Please stop putting your adverts through my door.I get at least one a month and have done for the last God knows how many years.I dont like your bloody Pizzas and I have to take your rubbish down in the lift.!!!!!!!! How many more trees do you want to cut down ???To supply this unwanted rubbish!!!!

I would like to say Thankyou for the food on the 6/4/21 It was great Micheal your driver was very polite xx a credit to the company

Pizza making without any gloves. A pizza maker touching first his hair. Then making pizza.

As a family we had a pepperoni pizza, meat feast and chicken pieces. It was delicious! We didn’t’ leave a thing!!! The driver was kind and friendly, arrived quickly, high recommend. Written by one of my 9 year old students for our English lesson.

After waiting over an hour and a half for our delivery I called to see how much longer it would be and was told they didn’t know! Therefore I changed my delivery to collection but when I got the food home the order was wrong. We normally love Dominos pizza however tonight was a total let down. The only positive thing I could say is the lady who served me was very nice.

Waited over 2 hours 2 phone calls to be told it was just going in the oven refund would take 3-5 days what a joke of a place . When you receive order you should tell the truth we were told it would be with us in 30 minutes

Recently it has been quite good compared to say a year ago wish they would bring back sundried tomato garlic and herb sauce, aswell as dough balls

Similar situation to another reviewer. Domino’s failed to delivery our order, took over an hour ans then seemingly delivered to wrong address (we didn't see anyone near the house from time of order to 2 hours later so unsure whether they sent anyone in the first place) Did not refund food and did not remake the order, just said if it was delivered to the wrong address then that was it. 'Policy was in place that once food was cooked they could not remake any food' Very poor service.

Pizza took 2 hours to come, staff and driver claims to have delivered to wrong address but didnt see anyone coming near the house at all since ordering. Place won't compensate for pizza or make a new order to send through.

A very good visit, the place was clean and the staff were polite all I could ask for really.

Great but not taking cash caused delay problems.

Domino’s failed to deliver my order saying they could not find us. When questioned about why they did not call they said their phone went dead…. When questioned about not phoning when the pizza was returned to store …. No excuse. Anyhow the person in charge said policy was in place that once food was cooked they could not remake any food and in this case no one had any authority to give refunds. Did get an email from the store saying sorry about my situation. Terrible service if you can call it that. Basically took my money.

Lovely pizzas fast delivery definitely recommend . Never had a problem always go here for pizzas

As always outstanding I wouldn't buy a pizza from any other place. Delivery is fast food is hot what more can I say

Would be 5 stars if they brought back olives as a topping and cinny sticks it's just not the same without them 😭

I love dominos and this is a solid store

I didn't visit 1 week ago google but it's still B U S S I N

I mean its ight been to better though

Polite delivery boy..a smile really makes a difference! Food was ok..tge usual standard.. could do with the pieces being more regularly sized instead of a few skinny pieces and a few extra fat, but otherwise good.

Nothing special to be honest, quick service but pizza not very warm.

Turistic and optimal for retired elders.Quiet and fresh air Maritime breeze.Domino's pizza remember me TAORMINA, SICILY. South of the Messina.

Pretty disappointed with the food this evening. Pizzas we're both a bit soggy in the middle, and both the chicken strips and wedges were pale and undercooked. It was delivered quick enough but would rather have waited ten minutes longer and had better cooked food.

Used this Domino's last night. Really easy using the app. Quick service, safety measures in place for C-19 and most importantly, the food was excellent. Great value for money.

Great place to visit could shop all day

Man who delivered pizza was very nice

Great pizza but the wedges portion was tiny and the driver got the address wrong

The food is good but its starting to get too expensive.

Apparently, my order was 'collection only'. Marcus, the Manager, was rude and unhelpful. Refunds not available. Dreadful.

Ordered a pizza, at no point was it clear that my order was 'collection only'. Marcus, the Manager, was rude and unhelpful. Avoid.

Very attentive Staff and a perfectly cooked steak

Won't be going to this store anymore, very skimpy with the cheese.

We ordered yesterday afternoon 2 pizzas from Domino- see front. Both pizzas was burnt. I don’t know how chefs can send pizzas like that to their customers?! If you burnt the pizza, make another one!

Very expensive for a pizza that has way too much sauce and not enough cheese, or toppings even when you add extra cheese. Customer service isnt great either.

Good service, not greasy like so many in the franchise.

Rubbish service.. would not take cash

Gutted wanted a pizza ordered on line away on holiday the wouldn’t deliver to the cabin we are staying in told the driver to cancel the order as I couldn’t come down to reception 10 min walk as it meant leaving my son on his own I can’t find anything on the companies website but he says the are not allowed to deliver but they have flyers around the park the The then called again to tell me the pizza was at reception after we had the conversation very poor service glad dominos aren’t like this at home

I really don't get these pizza places. What a con they are. They offer 2 for 1 pizzas but you end up paying nearly 15 quid for the 2. And they were only medium ones. That's not an offer !!! And if you want more than 2 fillings it costs you quite a lot extra. Miserable staff and boring pizza which really doesn't cost that much money to produce. Total rip off. Unfortunately it's what the kids of today love and think is a treat. As you can probably guess, I'm old!! I just went there to spoil my grandchildren whilst going to watch Argyle get beaten by The Gulls !!!!!

Bit pricey but food is made quick and tastes very nice. Ask about offers.

Either the pizza isn't cut properly and you have to rip it apart, there is way too much sauce, there's hardly any cheese or toppings. It's a lottery of wether you have a good pizza. Still better than pizza hut in every way though.

Ordered traditional avocado vegetarian pizza. Excellent and very tasty pizza. Served by Anil. Recommended.

We were staying nearby so ordered to collect. Had no problems. Was ready on time and all pizzas were hot. Would order from there again.

Ordered a pizza with onion to collect about 10pm. After getting home and eating the garlic bread I found the onion was black. Rang to complain at 10:20, told not to eat any and they would bring a replacement out and it would be long. 10:32 they rang me back as lost my address and told it was cooked. 10:53 I rang as still hadn't received the pizza, the shift leader was rude and made out they were doing me a favour!! And that is was out with the delivery driver. 11:06 I finally received the pizza. I went in and complained the next day, shift leader had a smug smile, I received a small 500ml bottle of coke for the issue. Very poor overall.

Rung both of Domino's Pizza in Torquay and neither wanted make a delivery to Chelston in Torquay at 14.30 this afternoon 21/12/18. So forget ordering a delivery from either of these outlets they can stuff their cheese where it hurts....!!

Placed a large order in afternoon for delivery at 5.30. Arrived 6.10. Squashed boxes. No VAT receipt - they asked me to go and pick it up! Will try Papa Johns next time.

Our meal for four with sides was delivered in damaged boxes, was squashed inside and was seriously cold! I understand sometimes mistakes happen but the attitude from the store and from customer services when I tried to complain was that of total disinterest. I will go elsewhere in the future and I strongly encourage you to do the same. Dominos Torquay do not deserve your custom.

Just shy of an hours wait to have our order delivered from less than a mile away. The delivery driver didn’t speak a word just handed me damaged boxes with squashed pizzas inside. On starting our food everything was cold. I phoned to complain and they offered to come and take the food back but because my hungry children had started eating we were told that couldn’t happen anymore. They offered two free pizzas on our next order but are unable to confirm this in writing and I have little confidence that they would ever be available so I asked for a partial refund instead which was refused. I have never had such poor service or poor, cold, squashed pizza (the wedges and chicken were also cold. The warmest part of our meal were the cookies!) For us pizza is a guilty pleasure treat - but not tonight!

its domino's what else is there to say

Our Children like dominoes but my Wallet does not.1 Medium pizza averaging at £16 is quiet steep and unfortunately the deals don't always suit the spend level or the amount of pizzas required. Personally I have always thoughts pizzas are over priced and for me this spoils the experience as its just a dough base with sauce and toppings so these companies must be making a killings selling pizzas

**** customer service. Rang me because he didn't know how to get here. Then rang me to come outside to the main road to collect the food because he couldn't be asked to get off his bike. Food was freezing cold! Gave up with even attempting to eat it. Straight in the bin!

Disorganised and very very slow. Not coordinated. Unfriendly and rude.

Ordered 3 pizzas with sides today, and after a 40 minute wait we get 2 pizzas and not all the sides delivered. 1 of the pizzas was completely wrong. And after ringing to tell them we have been miss delivered a pizza,we get “oh sorry we have been busy today” (you being busy is not an excuse for the lack of care/pride taken in your job) so now we have to wait another 30 minutes for our pizza that was missed and our pizza that was wrong to be delivered. Absolutely shocking service, but thank god we got a free bottle of Fanta..... really crap service from the new seafront store. Let’s down a very popular and usually well organised company.

Horrible experience. Very unprofessional and rude staff including the manager at the store. Refused to take an order as said were too busy, on insisting pretended to take order and did not put it through the system and made me wait half an hour, absolutely appalling.

Just had a pizza delivered ordered extra chicken,not much on it all the tomato base is thick on the outside of the pizza and nowhere else. Ordered double decadence and no cheese in the base. Come on poor service the food is not correct. Surely there must be a company recipe as the st marchurch dominos pizza is a lot better. Look at trip advisor a lot of customers are saying the same thing so please try to sort it out as all I want is a Great dominos pizza.

Poo staff, think maybe one guy I've met there was helpful and friendly when wrong orders occur ( notice i said 'orders' as they've cocked mine up multiple times unfortunately) the rest there just evidence the state of play with our next generation of workforce and customer service. There I said it... I must be getting old cos I used the term 'next generation' Shame too, as I would gladly junk up on pizza forever and at least Domino's do the tortilla thin pizza base, which is a win in my eyes for that at least.

Ordered a pizza with chesse in base it arrived short of cheese. Week later done the same but phoned and told them to put the extra cheese in the base as the week before it was short of runny cheese ( double decedence).this not done again phoned talked to the new manager he confirmed I did phone also confirmed it was not done as the chef was not told. Another ruined pizza. As compensation they said they would give me a free side next time as long as it's not chicken? WOW. Complained to head office to be told I could have paid £1.50 for extra cheese but nobody in the store knew anything about this. Need to be trained better. Again head office replyed once and stop emailing again bad service all around just look at the other customer reviews.

Excellent pizza and service!!!!

Ordered today(14.01.18)pizza arrived on time but was absolutely terrible. There was very little sauce or cheese on the pizza and none at all on the outside 2 inches all around the perimeter. Standards seem to be slipping and I won't be returning.

Ordered a pizza through the app and 2 hours later it hadn’t arrived,

staff are lovely pizza is great and worth the money! They have a wide variety and for someone like me,whos a vegetarian, there's plenty of safe options.Had it today:3

Pathetic service. The website made an error 5 minutes before they were closed. Phoned up for enquire at 23:32, 2 minutes after they stopped taking orders and the boy on the phone made absolutely no effort whatsoever to try and remedy the situation or at least take some action to ensure future custom. Once again terrible service over the phone. What a joke

Viajamos mucho y me encanta Dominos. Así que cuando ayer en Torquay Torquay nos encontramos con Dominos. Nos impresionó que no Meteor Pizza como es nuestro favorito, así que fuimos por un poderoso con mucha carne en su lugar. Normalmente me £9. Sólo 99 colección pero no hacer esto y nos ofreció de dos pizzas en bogof casi 20 libras. Así que pedimos.

I wanted a meteor pizza as my favourite, they don't do them in this franchise. So I wanted a £9.99 large pizza collection only. They told me it was buy one get one free at nearly £20 and that they didn't do this deal. So ordered and sat done looking at a menu, notice they do have a collection only deal at £10.50, but they didn't mention this deal. The pizza seemed under cooked and still doughy. There was not much cheese on it and it seemed to have less sauce too. Ive used dominos for many many years now and have to say this is the worsed pizza I have ever had! I would not recommend and I certainly will not be returning!

That was my first and last visit. Mediums should be 11.5 inch, large 13.5 inch diameter. Pity staff are not aware of this. CHECK YOUR PIZZA BEFORE YOU TAKE A BITE. Pity the staff don't care about that. Bad customer service

Not Good! told me my order wasnt a dough product... took money and will refund in upto 5 days ??? awful!

Always tasty and just around the corner so always delivered hot from the oven. Not a fan of there new meatballs though.

Bad customer service! Hair in food sometimes

Pizza was great good service Don't buy the chicken stripper's as they taste like cheap chicken strips you can buy in a bag at asda for 1/3 of the price , fed them to the dog

It's clean tidy food looks brilliant and taste good and delivery times are amazing and staff very helpful

disgusting phone manner I actually read about this woman being unbelievably rude and I thought ' I'll make my own mind up' 45 seconds it took ????? whoever she is she is a foul girl, This is the first time I have called Dominoes and the last. Bit of advice to the management, BIN whoever she is because no one wants to eat from your place

We can't fault Dominoes as used quiet a few times and we have not experienced any problem. We find the delivery times are good food nice and hot and the food is nice and tasty Overall another enjoyable experience and we would recommend

Pizza was good, worth getting 2 for tuesday I think though

Shop clean and very quick staff very friendly great value for money

Never use Dominoes Torquay. The final straw for me after putting up with over priced, bad quality food came last friday night. I ordered online at about 8pm as using the phone is terrible and down right painful. I then received a phone 35 mins later in inform me that my order was going to be delayed by 2 hours! The staff member was rude and obnoxious with an awful attitude. I was shocked to be honest and then she just hung up on me. I rang the store back and asked to speak to the manager. I was told "she's busy". After I insisted I finally managed to spoke to someone who sounded no more than 18 years, old who then told me I couldn't have a refund and would have to wait 4-5 working days! Just to get my money back?! Worse customer service ever.

Sent me the wrong size pizzas,I called them they said id have to buy them again if i wanted bigger.Then i ordered again 2 weeks later,the quality of the pizza was horrible and thin.BAD CUSTOMER SERVICE!

Esta es posiblemente la 5ª o 6ª vez nuestra orden ha venido mal a nosotros. .

Decidimos probar al dominó para cambiar y reservamos un tiempo de entrega y la comida que era fácil en línea comida a tiempo suficiente calor y no podía faltar a la comida, en general, una gran experiencia y volveremos a probar algo diferente desde el...

The drivers are top class, they are funny, charasmatic, timely, service with a smile and never refuse a tip.

Awful, the most disgusting service by the management team went through 3 of them just to get my order right but still managed to turn up wrong. The manager has such a disgusting attitude towards customers. Pizza Hut will get my custom from now on

Ordered 3 pizzas at.2.15pm online,and paid, to be delivered at.8pm.Well 8pm.went.They werent delivered.till 9.02pmI rang dominoes 2 times to ask.where they were to be told they were buzy.If I had the choice to pay cash on delivery and not forced to pay online due to being over £25I would have refused delivery.Im disgusted with.dominoes and will be contacting there company.

Food arrived 45 minutes late. Manager implied it was my fault because they were busy. I had to ask her if she was prepared to apologise which she eventually did. Appalling service. Pizza was cold and dry.