Domino's Pizza in Oxford

Just received a delivery that was an hour late. The pizza was cold and squashed. Phoned up store and the person who answered the phone spoke broken English and was very rude. Staff really need to improve there customer service skills.

Based on the main road at Cowley Centre (opposite retail park). Not too long to wait for pizza to be made (about 10 mins), or you can call ahead to order for collection which is quicker... home delivery also available but I have not used home delivery from this branch before so can't comment on that service. Great taste and quality of pizza, prices are quite steep but better value for money if you choose one of the deals.

Been a loyal customer for three years now but dominos customer service is crap. First they employ people who cannot speak English and second the drivers lack common sense. The driver was literally staring at my door number before he picks up the phone to tell me he is here. Just ring the doorbell because you can clearly see the door number. No hello, no thank you...just a low mumble of incoherent sentences. Do these Indians and Easter European speak any English? I will not be ordering again.

Nice staff good customer service

Worst customer service, these guys don’t care about customer

Extremely rude. Ordered pizzas and they never delivered. Tried telling me they had been to the address twice when I know this was false as I had been waiting outside for them to arrive. Ended up ticking the order off as delivered when it never arrived, then tried telling me I was in the wrong for never being outside to pick up the order when I was waiting outside for it the entire time. Tried calling to sort it out and they ended up blocking my number, don’t order from this place, horrible horrible people running it. This is people’s money they are just throwing away for the fun of it, they simply do not care.

Very good food. Quicksilver service and staff very polite.i had taken my food away .

Took nearly hour to get my food and driver didn't know where he was going . Phoned 5 times kept hanging up on me won't order from them again cold disgusting food

Genuinely the worst experience at dominoes. DO NOT EAT HERE!! I ordered delivery and they called me to confirm my address which I did. I proceeded to wait an hour longer than expected and called the number back to get an update. they informed me that my delivery driver had skipped over me because they couldn't call my number (which they did 30 min earlier) and said that they don't know how they did it before. the man on the phone was extremely rude and condescending. if i could give 0 stars I would.

Does not take cash for collection only deals at this store even though domino's website state it's cash and card accepted. Called for a collection was not told about the card only policy. Turned up to collect and was told my legal tender was not accepted here after checking the domino's website to ensure it was accepted. Would never go back again due to a big corporate franchise trying to ensure cashless society

Got a late night pizza from there staff where really friendly and the pizza was really good bbq chicken

According to them, I was wrong and I said that it was for me to pick it up and they no longer wanted to bring it in and ask for the favor, nor did they want to do me the favor of bringing me the order. Very bad service!

The loaded fries are a pittle disappointing

Staff are nice but the standard of pizza is dismal, I mean they burn the cheese off the top, someone from head office needs to do a inspection of how pizza are made as this is not what I expected from dominos. The cheese burnt off is simply staff not adherence to the machine timer under the heat. Seriously the standard has dropped and its sad considering the price you pay.

Pretty disappointed. Hardly any cheese on our pizzas was very saucy :/ pretty tight with the toppings. And £2.50!!!!! For delivery !!!!!!!

Went there on the spur of the moment to grab a pizza. Was met with happy, and chatty staff who made the wait while my pizza was cooked seem a short time.

Food is good, staff aren’t welcoming

Why is Dominoes this good… I need a peer reviewed paper on how they make it… bbq sauce, corn, tomatoes, sausage, hot dog, and bacon pizza… made a downer of a day better…

Pizzas were pretty good ,but the toppings were wrong . I dont order pizza often ,when did a £2.50 delivery charge come into effect ,needless to say there was no point the driver waiting for a tip.

No napkins what? Bearly any chicken on chicken pizza

Excellent service as always, fresh and delicious as always.

Delivery driver ate a slice of my sons pizza so threw away whole order because could not trust that they had not contaminated the rest of the food, my partner called the store and they just laughed about it with no intentions to resolve the issue. Will leave this comment up to warn others not to trust this store. Absolutely disgusted with their actions. Wasted money

Honestly terrible customer service, the driver had opened the pizza and taken a slice for himself... when I called up the lady on the phone covered the mic to talk to the driver, then starts laughing and others in the background aswel. What's more concerning is they didn't seem to care that their driver is touching peoples food. I'll be going higher up to report this as its disgusting and hopefully the drive is sacked... All the food in the bin because God knows what else he did to it....

Food is great. The staff looked very unwilling and bored. We asked him for assistance and he just kept on saying "look at the menu" as it only few options.

This place is just a fast food gaff. Not the best, by a long shot. Didn't enjoy my WARM pizza and paid handsomely for the privelage. I won't consider using this store again. No chance.

Lovely people, delicious pizza's

dominos got to be the best pizza ever and there garlic pizza bread the best,,,, expensive but i make sure i treat myself at least once a month... cant beat a good pizza night in movie and great food... recommend

constantly cancelling orders between 4am and 5am when ever food is ordered and taking far too long to refund. If you don't want to take orders between this times just change you're opening hours. Has been going on for ages now 🙄

Found the staff when taking a phone order to be extremely rude. When asking for a pizza, all I got was "for what". Should they have not asked would we like collection or delievery. And after that, they hung up... how do some people get jobs in the public sector!!!

Decent lunchtime deals great service can't complain!

The delivery driver named Edita delivered my pizza today (22/07/2022). She was rude and inconsiderate. I greeted her and she said nothing, she gave me the silent treatment which I found to be unacceptable customer service.

Ordered tandoori hot arrived with just mushrooms and Jalapenos on top

Nothing heart touching in this place. Only few parking spaces in front if you're lucky to find one to park. Food alright. Same as in other branches. Pizza could be cooked slightly more as some slices were a bit soggy. But it happened to me before in busy Domino's pizzerias where they turn oven up just to make more pizzas. It results in crust not cooked all the way through and bad morning day after....needs improving same as loads of Domino's branches.

I'm customer since I came to UK (2014) and yet every now and then I like to try what other places has to offer, still Domino's is at the top, the only place I get food that fast and that HOT which is most important. Not fan of the prices, but there goes the deals. Recommend

Fantastic delivery service by Corine. My address is hard to find but Corine persevered and arrived full of smiles. I really appreciated her happy and polite personality. Thank you so much.

Went yesterday. Very good pizza but staff was so, so rude. I felt like i was inconveniencing them by ordering. The man at the window who took our order (a 30-40 year old South-Asian man, don't know name) was just grumpy with us from the moment we walked in, and there was a middle aged man behind him that was literally wordlessly staring at me really intensely while i was ordering. It was so creepy. It felt like maybe we'd walked in while they were arguing or something and they just wanted us out of there. The place is also inaccessible for wheelchairs so keep that in mind. Doubt we'll be returning

All good, friendly staff and very fast service.

They wouldn't let me swap the dip and they didn't even know how to work the card device even though there were like 8 people in there on their phones

It's good but expensive, I always use deals but it doesn't include delivery

The drivers are dangerous and abuse motorists, EU staff treats us with contempt and the owner is happy with that. Give the country over and watch them destroy it.

I used to be a extremely loyal customer. This dominos used to be great but hardly order now…the pizza has very little cheese, even if you order extra cheese still the pizza has the tiniest amount of cheese… The wings are not good anymore, no flavour & just about cooked… It’s such a shame, it gone so down hill…if you are drunk then it’s ok but sober there is no point. Not to mention how expensive it is. You better off making your own pizza & wings, it will be cheaper and taste so much better.

Excellent food and quick delivery. Customer service was also outstanding in dealing with an issue I had with one order!

Hot fresh pizzas. Deliverys and Take Aways available till late.

Rubbish, app wouldn't work, so had no deal, couldn't do half and half

Open very late pic taken 2021 29.11

Great service from there as had my pizza delivered on time and hot !

good pizzas staff can be improved

Dominos are not taking cash atm, WHY NOT????

Ok if you can't go anywhere else and like expensive pizza with low grade meat ingredients. Ok

As a disabled person living in a tower block you can't order from here as thay for some reason wont deliver to the door this time but two weeks ago thay could . Mmm think thay make up the rules as thay go along

Average breakfast! Service good!! Not my type of place so difficult to compare in all fairness!

We ordered 4 pizzas, but one was wrong. So we have been trying to call them, but no answer. We are watching tonight's England game , so we thought it a good idea to get the pizzas. The ones that we that are right are fine. Just want them to answer the phone, so they can give us the one that is wrong.

Really good, and halal chicken! Only thing is that they usualy dont have jalepenos.

Called them to order pizza for collection the guy answered the phone with e vary rude tone. The should get some customer service training

No one ever picks up the phone. i get that they can be busy but trying over and over gets annoying

It's alright nothing overly sppeccial but food comes hot and always consistent

It's OK but staff can be abrupt and unfriendly sometimes.

Hit and miss if its good or not

Was 4 stars in the past but now down to 2 Cheese and other content quality is poor. Headington's Dominos is better

It was 20 minutes late The driver wasent wereing a mask he did'nt say thank you And on the app it said it was delived 15 minutes before he arrived i reken he pushed delived so they wouldent know he was late and i tried calling the store at least 6 times and no response the pizza was cold if i could give it 0 star i would

Pizza, pizza and once again pizza on time every time. So good , so 🍕🍕🍕🍕🍕🍕 taste

love the pizza good and affordable prices

l don't go to Domino's pizza it's two expensive for me and I can get better value in the shops

Coustomer service non existent Delivery driver rude Man behind till rude

Pizza is typical Domino's. Customer service not always the best

Awful service ordered Pizza twice wrong order man over phone was very defensive and rude driver was ok they would not accept they were wrong also difficult language barrier with english

Bad service, the staff never give a greetings and all of them spend time talking each other in different language, they don't have trained how to attend the customers.

Dominoes are always consistent and can't be beaten on that consistency.

24시간 배달을 하기 때문에 밤 늦게 안주 목적으로 주문을 했다. 29파운드에 라지 피자 두개와 웨지 포테이토, 쿠키를 배달해 주는데, 가격이 참 좋다. 처음으로 치즈버거 피자를 먹어 보았는데, 맛이 오묘하다. 피자는 피자인데, 약간 치즈버거 맛이 나는 느낌? 전반적으로 만족스러운 식사였다.

i used to come here and eat a tandoori chicken pizza tasted real good, but when i went to order 2 pizzas for my family 1 cheese and 1 veggie i got food poisioning? i wont be coming back anymore

Always great pizza, friendly service and quick delivery

If I could give it less than one star I would, I've ordered from here twice and both times me and my girlfriend have had bad bellys afterwards. Stay away.

Great food better than other dominoes.

By far best pizzas in Oxford area

Fácil de ordenar en línea, entrega rápida y la pizza era buena. Sin embargo, pedimos la pizza de hamburguesa con queso de edición especial pero faltaba la salsa de hamburguesa con queso.

Great food! Inexpensive! No reason to dislike!

Mediocre at best, greasy and luke warm.

Staff can't speak English and they were not using gloves when making doid

Bad service, guy at the front of the store doesn't understand that we are customer.

Quick delivery & good quality of cheese!

👎 1+ hour delivery wait time. Ordered a pizza online and waited over 50 mins without the pizza being delivered. Called the store and after 5 attempts got through, the person pretended not to hear my hello and hung up. I am still waiting for the pizza to be delivered... Terrible service - avoid!

i paid for the pizza in the shop, after standing there 35 minutes, i asked, when i could get it. the guy turned around and gave me my pizza... which was laying there for 20 mins. he did not even apologize

Wash your hands dint dry on apron

Greasy pizzas but well what can you expect from a fast food chain. They are tasty anyway.

I love the fact that they do 24hr pizza, less oily than other Domino's iv had.

well what a waste of money...Wasnt worth putting the small topping on.. if i wonted a plain pizza i would have ordered one. was disgusting from cowley centre

Often order pizza. 9 out 10 pizza is great. Very rarely were not pleased (too oily) but over all its good 👍

Friendly sttaf and Good service

Very nice pizza fresh and tasty

It was ok. not as it used to be

The meatball pizza is the best and they will make it with what ever topping u have

Excellent service .fast delivery

Quick service food prep area looked clean staff helpful easy access and road side parking around corner. Its not cheap we only use on a Tuesday when its bogof

Good service, quick and good value

Spitting Driver! We ordered at 16:35. The delivery driver came quickly. My son checked through the window. Before I opened the door, I heard the driver bringing up phlegm, then spitting, from outside. I assumed he spat on the floor, or grass. After I opened the door, I realised I didn’t have enough cash, so I told him to wait for about 1 minute, as the ATM was very close. He was getting angry and impatient, but I assured him it would be fast. I ran and brought back the cash in less than a minute. I told him to keep the change. Later, my father came to visit and asked why there was phlegm and spit on our front door. Only the driver could have done that, as nobody else visited the house on that day, and the front door is not next to a public walkway. When I called the store, the driver tried to blame it on my son! Be careful. If they’re happy to disrespect customer property and lie about it, who knows what they could be doing to the food.

Very nice food and fast delivery

Staff talking between themselves rather than doing customers orders.

Good pizzas for good price and you can get good deals on certain days.

Shockingly bad service. never been so disappointed in a Dominoes!!! Ordered quite a big order for a pizza party, however, on arrival there were SEVERAL items missing or changed e.g.) AN ENTIRE MARG PIZZA so we kindly asked for these items to be delivered where we were told they wouldn't and they also REFUSED to refund us despite our bill stating our order. smh. recommend you go to kidlington instead

Fantastic pizza,,ordered and paid online, picked up myself as don't deliver to my village.. Great service.