Domino's Pizza in Aylesbury Vale

You can only order, the food is good

Always order dominos pizza for the kids as a treat. I've never had a bad pizza from them. Always service with a smile too when getting delivered.

Really tasty pizza, although deals are lackluster compared to other pizza places within walking distance.

Pizzas from this place are CONSISTENTLY not up to domino’s standard, pepperoni is meant to be double cheese yet large parts of the pizza are like cardboard with no cheese at all…

First time we have ordered from Domino’s. Wasn’t sure what to expect because the reviews are varied. We went into the small ordering room, which was very well decorated with huge images. Atiq helped us with our order. He was happy to help. The pizzas were hot, tasty and above our expectations. We’d go back.

Never expect any form of acknowledgment. Collection order, They just want your order take your money asap, then leaving you hanging with no update, clues less staff. The staff seem to jump to see customers still waiting for their pizzas in the hell pit they call a waiting room.

The food were awful and they didn’t wanted to remake pizza or give me refund, HATE IT

Pizza 🍕 was amazing today and the staff was polite and on time. Keep it up...

Ordered online took ages to get here rang up and they weren't nice to me

All ways a domino for pizza best to have

Terrible service waited for 2 hours for our pizzas to be delivered did not receive our sides or cookies phone them and told them that I did not receive these they said they they would send them out and still did not receive them sent them a message that I want a refund always ordered from them never had a problem until now not using them again

Practically as soon as I bite into my pizza, I knew I HAD to review my meal tonight - the pizza is absolutely OUTSTANDING. Leaving half a medium pizza for tomorrow night - we'll see how we'll good it still is then after I've reheated it. Thank you Dominos for being sublime. Chicken wings also excellent.

Rude!! Rude!! Rude!! Worst customer service

Worst customer experience EVER! Ordered a pizza at 17.50pm app said it had arrived at 18.45 but we hadn't even received it. Tired calling multiple times and no answer. Managed to get through after half and hour and staff are so rude and put on hold so they don't have to talk to you. Was told the food would be with us in a few minutes this was an out right lie. Rang again and spoke to manager wanted refund at this point as it had then been 2 hours and no pizza said I would get a refund with 5 days.....we shall see.

I have never been to this place. Pizzas are YUK.

The worst dominos ever Didn't give us cookies me madddddd I will be a god dam Karen until I get my cookies and not garlic bread but we didn't order garlic bread these idiots put it in for no reason and not cookies so I don't like this they can have one star and can go bye bye

Food is always hot. Usually on time.

Can't even rate the food because it's not arrived but has apparently been delivered. Absolutely shocking display, staff don't answer phones most of the time, and when they do, they put the phone down on you. it's been nearly an hour since they were finished being cooked and nothing. I thought if I gave it some time maybe they would change, but no, this is the same as before.

If I run the business, I’d answer the phone with “Hello, dominoes how can I help you?” But I got “Hi” wasn’t sure I got the right number to be honest had to ask to ask. Wasn’t really helpul on the phone. Probably the worst dominoes I’ve eaten. Jansel Square isn’t far away, best bet is to go there. Was like a party house in there when paying, 0 customer service skills. Will definitely go to another when ordering.

Ordered few times from here , everytime either messing my order up or not making my pizza when app says is ready for collection

Pre ordered, 1/2 wait on arrival. However they were mad busy

There was some confusion through the just eat app but my food did arrive. One of their own Delivery driver delivered my food and was very kind and polite. Thank you :)

I've ordered a Vegi Supreme with classic crust and the quality and taste can be improved. I think the local pizzas are much better than this.

Long delivery time. Cold pizza. No compensation or meaningful apologies. Just a standard computer generated corporate BS

The past 4 deliveries have been around 2 hours, extremely late and when you call they say it will be 10mins but never is. You can’t rely on them at all anymore. It’s about to be 2 hours that I’m waying for my pizza and all I wanted was a pizza after a very long day!!!!!

Waited 1Hr 15 minutes for a cold pizza to be delivered. If I had wanted to heat up a pizza in the oven I would have bought one from the supermarket. my follow up emails were a waste of time. They honestly couldn't give a dam. Just some automated apology that quite frankly means nothing. A refund or discount would be more appropriate.

Worst Domino's in the country. Awful service. It takes FOREVER for food to arrive, even after you call and chase. AVOID AT ALL COSTS!!!! I would give zero stars if possible. Ordered 1 pizza at 5.45pm on a Monday. Its been over an hour and no delivery. The tracking app said it was out for delivery 30 minutes ago.

1 STAR IS GENEROUS!! Ordered twice and never again. Like many others, it took 2 hours on both occasions to arrive. When we called to chase on both occasions, the person was rude and couldn't even tell us where it was. When it did finally arrived cold, the order was wrong.

Really good food and good service as well We had vegetarian pizza and cookies r lovely tooo

Ordered pizza at 19:35, now 21:15 app says enjoy your food I’ve called them twice they’re saying it’s coming. Still nothing it’s a joke

Shocking, not sure what else to say. Two hours waiting and still no pizza, keep getting told its on its way. Do not use their delivery service. Awful

2 out of 3 orders take over an hour to deliver. If you like cold pizza.

Cold food , 45min late after saying out for delivery, unhelpful staff when on the phone hardly speaks English, raw cooked food needs to be shut down by environmental experts food health and safety avoid avoid avoid.

Really good pizza . Staff where very happy but the wait was 30 minutes over what was told yo us for collection.. Bit disappointing

Many nice pizzas from the other domino's in the area, but omg Cambridge street is a disgrace. Firstly over an hour wait, so pizza luke warm on arrival. Then one pizza wasn't cooked. On contacting the manager, no apology, no concern very dismissive, refused refund on order, did offer a new pizza but this would have taken another hour! Once I said I would have to raise this with their head office he refused to give name, terminated phone call with a dismissive 'its with head office so I don't have to' so much for the enjoying pizza together adverts! My advice: order if it's Jansel Park, if they are closed and it diverts to Cambridge avoid as if it's going to give you food poison!

This dominos should be shut down. Took over 2 hours for the food to arrive, when it did the incorrect pizza arrived, had to wait another 2 hours for the correct pizza to arrive, which it did with toppings missing. The delivery drivers should not be customer facing. Terrible Dominos branch.

If I could give 0 stars, I would. Ordered pizzas at 8pm. It’s 9:45 right now. No pizza in sight. Called at 8:45 to be told it’s on its way. Called at 9:40 and was told another 17 mins (we live 10 mins away!) which means the pizza hasn’t even left the place!! Asked them that means the pizzas hasn’t left their place and this guy proceeds to say yes we’ve been very busy. We had guests at home, it was so embarrassing! I asked them then why didn’t they say this when I called at 8:45 and he says nothing. I asked are you sure I’m going to get my pizza when this is what they’ve been saying the 3 times we called before, and he says they’re traffic on wend over road. I said I know as our guests have just come from there and he is said proceeds to say then why didn’t you just pick it up!!!!! Asked him his name to complain, he said it was Mr Khan!! Honestly never had such a bad experience in life!!!!!

Food of standard Domino’s quality. No better, no worse. Appalling delivery drivers. Takes forever no matter time of order and constantly mark orders as ‘delivered’ long before they ever are

I used to be a frequent Dominos pizza costumer when I lived in Winchester. Since i moved to Aylesbury i could not find the same type of pizza. Although still Dominos and still the same ingredientes, it seemed that here the pizza had much less cheese (even when I would pay for extra cheese) and the pizza was so thin in the middle (sometimes i wondered if the right amount of dough was being used) that ended up being too crusty and too dry. The pizza was so dry, that i gave up going for Dominos and started having regularly other pizzas who would make a cheesier pizza. Last time I went there because my little one asked me and I realised there was different staff and the pizza was far far better. It had a fair amount of cheese to start with, and it hadn't been stretched so much, keeping a softer and moisten centre. If next time I go there I find the pizza to have the same good quality I will be back to Dominos. 👍

Very slow and took ages just to make an order they barely understood how to use the till

Unfortunately our pizzas are usually only luke warm by the time they arrive, and the ice cream never turns up. Giving up on the Aylesbury store.

Terrible customer service. Extremely long wait times for delivery. If you are craving dominos, best option is to collect it or order elsewhere. Terribly run establishment with no urgency.

After waiting for 2 hours for our delivery, the order was wrong and the food was cold. No point calling them to change it as it would most likely take another 2 hours to get the correct order. I actually went the to store after a hour and a half to see where was my order, however, it was a waste of time. I won't be ordering from Domino's again as their quality checks are disgraceful.

After waiting for 2 hours for our delivery, the order was wrong and the food was cold. No point calling them to change it as it would most likely take another 2 hours to get the correct order. I actually went the to store after a hour and a half to see where was my order, however, it was a waste of time. I won't be ordering from Domino's again as their quality checks are disgraceful.

Ordered a delivery and an hour and a half later we still didn’t have it. Called the shop who kept lying saying it was 2 minutes away. In the end we had to collect it as the delivery driver got lost. If I could give it less than 1 star I would

Even 1 star is way to much for this place called Domino's Pizza, shame to the owner and to the people working there. Ordered 2 Large pizzas and after 2 hours still been waiting, i've contacted the manager and he said i should receive them in 2-3 minutes, Delivery came after another 30 mins with wrong order and cold pizzas .. Shame Shame Shame. Don't waste your time, money and patience with them.

Gave me and my partner food poisoning for a few days, was both sick 1 hour after eating it.

Ordered pizza with Just Eat and after 1 hour, the app said the food was delivered. I did not get anything. I hope you choke on my pizza,guys. AVOID order from these shady individuals.

Absolutely appalling service. Waited 1hr 30mins for a pizza that never arrived, tried calling the shop 5times but no answer so I had to drive in to get some answers. Wanted a refund so was told it would take 5 working days, never got it so I contacted customer support with still no resolution after promising I would get contacted within 5 working days. In the end I had to use PayPal to get my refund after 2weeks of waiting! Will never order from dominoes again!!!!

We don’t go Dominos usually, we are More Pizza Hut customers but after a long time, we thought we will try here and shouldn’t have bothered. I got there on time and saw on the screen that my order was ready, I wasn’t seen to in 10 minutes and it wasn’t exactly busy either and after waiting, I saw that my name went off the screen and I was wondering why when I hadn’t collected yet? After I was seen to, I said my name and a different order under a different name was given to me. After I said this isn’t my order, they had to go back 2 times to get it which I found shocking. I ordered online with the meal which includes a 500ml Normal Coke which I paid 15p extra. They handed me a Coke Zero and I said I ordered a normal Coke in which they told me they don’t have Classic Coke in stock. I asked why is it showing in stock then and having the option to add it. They didn’t apologise and just said we have a Coke Zero and Diet Coke, which I don’t drink. I took the Coke Zero and no option of gesture of goodwill for the mix up. Absolutely shocking customer service and the pizza was not the best either. I will stick to Pizza Hut thanks.

Crap pizzas for premium price will never use them again Useless staff got no veggies for a veggie pizza

Shocking. 2 hour wait. App said out for delivery about an hour before it arrived - Cold.

Service was kinda slow but the pizza was great!!

A huge number of times have ordered pizza's from this place to receiving the wrong pizza's, and rearranging the orders for pizza's to arrive at 12pm when the pizza was ordered at 7pm to still have the incorrect pizza. Have gave them a number of chances and now ive had enough. Decided to go in store today to try an make their lifes easier and order in person, to still get the wrong size and ingredients of pizza, returned to the store to be told I cannot have a refund. I will be going to head office in Milton Keynes directly and speaking to head management about this! Absolutely atrocious.

Joke, waiting time is ridiculous

Terrible service almost ALWAYS late for delivery drivers don't seem fussed and the staff lack a basic understanding of customer service.

Took 1 hour and 30 minutes to deliver a cold hard pizza. Then when the store was contacted to make a complaint they returned to the house and caused criminal damage to the property in retaliation to the complaint. **** AVOID****

Delivery driver arrived at our house with no pizzas. He couldnt understand english so didnt understand when I asked what he was going to do. He then had a breakdown as he couldnt find the next delivery and left. I called the branch who said they messed up the order and would resend. I said it was too late as I had two hungry tired and dissapointed kids and wanted a refund. The manager was rude and refused a refund for 5 mins until he eventually said he would. 20 mins later the food arrived at my door after i had gone and made another dinner and said we wouldnt get a refund and left. Needless to say this is outrageous behaviour and I am disgusted as a customer. I will never be using dominoes again and expect my refund seeing as we didnt want or eat the pizza delivered

Delivery driver arrived at our house with no pizzas. He couldnt understand english so didnt understand when I asked what he was going to do abiut it. He then had a breakdown as he couldnt find where the next delivery was rather than finding mine and left. I called the branch who said they messed up the order and would resend. I said it was too late as I had two hungry, tired and dissapointed kids and wanted a refund. The manager was rude and refused a refund for 5 mins until he eventually said he would in 4 to 5 days. 20 mins later the food arrived at my door after I had gone and bought another dinner and said we wouldnt get a refund and left. Needless to say this is outrageous behaviour and I am disgusted as a customer. I will never be using dominoes again and expect my refund seeing as we didnt want or eat the pizza delivered

After ordering we were given a cold hard pizza that could not be eaten. I called to complain and the staff are rude and abusive. In response to the complaint they have sent a member of staff to our house and caused criminal damage to the property. This is on camera and legal action will be taken.

Atrocious service! Delivery driver was unkept! him and his passenger/girlfriend both looked in desperate need of a shower! Extremely rude! His beat down blue Audi A3 RF06WKN absolutely stunk of cannabis. Wouldn’t accept a pizza off of this joker if you paid me 🤢🤮🤢🤮

The only time I’ve ever had a banging pizza from this place, is when I have rang up and spoken personally to a guy called Newman (not sure of the spelling). Every other time, my order is wrong and they are the most skimpiest pizza place with cheese that I have ever ordered from.

Tried this on Friday night after recently moving to Aylesbury. Best pizza ever by Domino's. The sauce was spread generously. Even lay out of toppings. Hot pizza. We're happy!

If you like cold pizza with the occasional hair tenderly baked in then this dominos is the place for you. Once you've selected the pizza you want to be poorly made, you can expect an unexciting 2hr wait for it to arrive, don't bother calling the store for an update as you'll be told ‘It's with the driver and should be there momentarily” which is, 90% of the time, completely untrue. This is from my experience via multiple orders from this store. If you do want to order from here, I suggest collecting, at least your pizza will be warm. order for delivery at your own risk and make sure you have your oven pre heated.

Ordered twice. Pizza was massively delayed 1st time around and they didn't have a delivery driver next time. I didn't mind picking it up, so got a large bottle of coke instead

Used to be good now you are lucky if they even deliver it. Waited 3 hours for a pizza in the end I decided to pay them a visit where They made my order for me. Tried to tell me the pizza was delivered. More like they never sent it! Avoid these cowboys and use an independent pizza place instead

Unbelievable!!!!!!! Over 2hrs for delivery after being told three times driver 15 to 20mins away. Reason - over 200 orders and driver shortage!

No issue with delivery came quick but Pizza and potato wedges not cooked at all . I should have read the reviews first' If the workers don't care I wonder if the manager aculy reads these reviews' there are alot of pizza shops around now' so bes sort the shop out bfor it goes down' with this many bad reviews' you've already lost lot ov your customers'

Rude, arrogant. Tried to place an order, but the staff were horrible on the phone, so went to aylesbury pizza. Avoid, avoid avoid!!!

Looks like the same as everyone is saying. Every time we order it takes over an hour and a half to arrive and have to call a number of times. Never any apology or any kind of compensation.

Takes about 2 hours to arrive. Usually have to ring up and check it’s even coming.

Pizza is great when you manage to get it. Absolutely dreadful delivery service. On the pizza tracker it shows delivered in under 30 minutes but pizza still not here after an hour. This is not the first time this happened but unfortunately the convenience of ordering on the app makes me come back every now and again. There should be a minus rating system as these guys deserve a minus 5 not 1 star

Man this place doesn’t half make a decent doms!

Great pizzas, delivery times do seem to be longer then other places. We had an issue but was resolved with free pizzas for our troubles so overall good still. Their collection deals are very good.

So 3 hour wait on our pizza delivery from @Dominos_UK tonight we had to collect it in the end and was promised a refund and they refused so I will not be going to dominos every again !!!!!!

Placed an order at 6:30pm and by 8pm I could no longer track my order which is understandable if I received my order but I never did. I WANT A REFUND.

Nothing but dreadful service from here. I thought I’d give them another chance after having bot used them for ages but 2 hours later, pizza has not arrived and they are not picking up the telephone. Never Again!!!

Ordered pizza for delivery and waited 2 hours. The tracking bot said that the order had been delivered so I called the store. They told me.that they haven't even made the food and asked if I can collect as there is a shortage of drivers. 3 hours to get pizza and had to collect at 10:30pm. Will never order Dominos again.

Rude staff member. Made the wrong size pizza then were annoyed they would have to remake it and blamed it on me. Only one was rude the others seemed fine.

Awful. Ridiculous wait, despite the App saying otherwise, then an email encouraging me to leave the non existent driver a tip. Call to store met with indifference. Seems there is a policy of 'never explain or apologise'... eventually arrived cold and pretty much inedible. My mistake for ordering from them again.

Ordered via the app and collected in store, pizza ready for collection at stated time, was super fresh, hot and tasty. Have used many times but last night's was the best I've ever had from this store. Staff really friendly. Seems I went to a different place to everyone else 🤔

Bit of a long wait to collect the food. Much longer than advised on the order confirmation receipt.

You can order food from here and it might arrive… it might not. You’d be lucky if they even pick up the phone. If you do get a pizza it’s more than likely cold. Just under 2 hours I’ve been waiting for food and past 30 minutes it’s been saying delivered when it hasn’t. Avoid at all costs and if you really want pizza just use Pizza Hut. Edit: Pizza arrived 2 and a half hours later, both were cold as well the sides. My pizza was solid and I was sick 6 hours after having a slice. My other half’s pizza was fine but cold. Avoid this store at all costs.

AT ANY COST AVOID THIS! if I had a choice I would have given 0 star. I had my daughter's party yesterday and I ordered pizza for collection an hour before party time. When I went to collect my pizza I was told that they are short staff and have not taken the order in kitchen yet. All staff were poker faced so they had no sympathy or guilt of this either. Manager was missing and spoke to manager. He agreed to refund me the cost and give me voucher of same amount over phone. Since I spoke to manager he's missing, I have called couple of times asking him to give me call to arrange refund, but no calls being returned. I now have to go through customer services route to go through grilling refund process. Party is ruined as a result and that obviously comes with embarrassment!

Awful delivery times. (2nd time) No one to pick up the phone to ask for updates… not happy

Ordered 3 pizzas at 18.50 and 2 hours later none have arrived. Called after an hour and we’re told they’re on the way, but the person on the phone didn’t seem to care at all. trying to call through to cancel and have been cut off 6 times. Appealing service and totally useless. DO NOT ORDER FROM THEM unless you are willing to wait a minimum of 2 hours for your pizza!

So the food was over an hour late, rang to ask if it was on its way, the man who answered pretended to knock and ask someone about it, ( he was actually knocking on his desk) puts the phone down on me, delivery driver rings says she’s at my address( she wasn’t) eventually turned up no apologies at all, food wasn’t that great anyway tbh avoid!!

Awful service, always late delivering and the pizza is usually cold. Call the restaurant and they don't care at all, and it's extremely expensive for the terrible service. Avoid at all costs.

Ordered pizza and garlic bread said be ready 10-15 mins for collecting so went in to get it 15 mins guy said 8 mins 35 mins later still there so asked again said ah just waiting on garlic bread so ended up taking my pizza which was COLD! and didn’t get my garlic bread Took a bite of pizza wasn’t worth being made late for work for was fuming. Also asked for corn and mushrooms and they have missed half the pizza Won’t be back to dominos in Aylesbury for sure Lazy Basterds so they are

Food is good but service could be better.

I have ordered at 9:15 and I am still waiting for it this is not a joke and I got kids and family to and them not happy I am not happy to and them still waiting for a drive to my place and if I got a car I would go and pick it up myself that does not take 4 hours

Took 5 hours!! Ordered at 6.40 arrived at 11.20. Rang 45 times to no answer. Never would believe takeaways could be this bad unless they are deliberately taking the mickey. Took 2 hours 2 weeks ago, complained. Gave them the benefit of the doubt as an off night. These guys should give up the franchise and find another career as they clearly are useless at running a takeaway. Avoid at all costs.

Ordered at 18:04, took 2 hours to arrive. Driver blamed driver shortage on late arrival, to which I said this has been a problem since October at least. His response was to suggest I get a job as a delivery driver. So to ensure future pizza orders arrive I need to seek employment with Dominos? Madness.

Erm, why can’t I give them a big fat zero?! The worst of the worst. Just go to the supermarket, buy a pizza and cook it at home! In fact you could fly to Italy buy a pizza, fly home and it would be quicker. 5 hours we waited, yes, 5 hours!! After 2 hours we tried to call, they don’t answer/screen their calls . Just the worse customer service of all time, ruined our evening, again!

I ordered nearly 3 hours ago and I’m still waiting! Repeated ringing and no answer!

This evening order took 4 hrs delivery. No contact no one would answer... never ordering again...

Why do I keep ordering from here???? Yet again well over 2 hours since ordering and still no pizza. 45 mins of repeated attempts to call but the phone has yet to be answered.

Orders two pizzas and it took over an hour to deliver. I saw the driver park in the driveway and he stayed in his car chatting on the phone for five more minutes! Obviously pizzas were cold and delivery guy didn't even apologize. Usually they deliver on time but that day service was terrible.

I wish I had read these reviews. Ive been waiting 1 1/2 hours and they are not picking the phone up, the apps says it was delivered 1/2 hour ago!!!. .... definitely wont ever order from here again

Appalling service Ordered Pizzas for the kids as a treat as it was one of those days. App stated that the pizzas had been delivered at 4:55pm but no pizzas were evident. Rank at 5:05pm to be told (after calling the driver) that he was 5 minutes off. At 5:20pm still no pizza so called again, same story, he was 5 minutes off. At 5:40pm, still not there but this time they could not get a hold of the driver. At 6:00pm I rang again to be told by someone new that the driver had just left, and they could not call them as that would be illegal since he was driving. Asked why it was possible to call before and not now and the person intimated that the others had been lying. When the driver arrived, he confirmed that he had just left. So an hour full of lies. On arrival the pizzas were warm and not cold backing up the fact that the driver had just left and that the pizzas have been recently made. Side orders were cold though. Pizzas were fine, service appalling, constant lying all over the place. Just do not bother with this particular franchise.