Caprinos Pizza in Aylesbury Vale

Delivery driver was ever so kind

Good pizza and friendly delivery driver

Great delivery man. Always friendly and on time service.

Always delicious, hot and on time. Have fed me and my pals many times, we always enjoy and look forward to it

very friendly and helpful delivery driver

made to go outside in the rain at 3 15AM will never use again terrible service and food

Food delivered promptly and hot, these are a joy to get your mouth watering

I mean great food amazing delivery time what else can u ask for ?

Best pizza’s in the town wonderful staff and delivery drivers special vinay was wonderful fast delivery and amazing behaviour

The app was telling 20 minutes till the driver was here, got a call and he was outside! Couldn’t of been happier :) friendly driver and great service! Wish I could have tipped him :( My pizza was simple Margarita with extra cheese, arrived piping hot and was soooo delicious! I want another one haha thanks so much guys!

They replaced my pizza to the one I ordered and also gave extra pizza and sauces they took the wrong item with them very happy for their prompt response delivery driver was extremely nice and professional 10/10 for the service

Pizza was yummy and delivery was on spot very nice and professional 10/0

10/10 to deliver driver he was very professional

Food was alright, delivery driver was suberb and very friendly

First time using Caprinos after a recommendation, easy to order, delivered exactly when requested (with a friendly face) and food was delicious! Will absolutely be using again!

I recently visited Caprinos pizza shop with high hopes for their "Buy One Get One Free" pizza offer, but unfortunately, my experience was disappointing. When I ordered, the staff member charged me for both pizzas instead of just one, as the promotion advertised. When I brought it to his attention, his response was vague and unhelpful, leaving me confused about the offer. It's frustrating when promotions aren't honored as advertised, and clear communication is essential in customer service. I hope the management can address this issue so that future customers can enjoy their deals without any confusion. Overall, I loved the pizza itself, but the experience left a sour taste. I hope to see improvements in the future!

Food was piping hot when delivered and good quality. Delivery person was polite and good .

amazing pizza, fantastic loaded fries, fast delivery! recommended 👌

Hot food, friendly driver, thank you

the courier was very respectful and completely responsible for the order

Amazing flavours mixed with right amount of chilli

I recently ordered a pizza from Caprinos Pizza during a BOGOF (Buy One Get One Free) offer. The website allowed me to select two pizzas, and I proceeded with the delivery option. However, the minimum spend for delivery was £12, and my order was £11. Since I didn’t want to add anything else, and the shop was nearby, I decided to place the order for collection instead. When I switched to collection, I had to re-enter all my details and place the order again. I don’t recall creating an account or setting a password during the process. After placing the order, I didn’t receive any confirmation email, text, receipt, or order number. I was a bit confused about how I would collect the order, but since I remembered what I had ordered, I went to the shop. When I arrived, the person at the reception asked me to wait. Then he came back and said my order was one Margherita and one custom-made pizza. I told him I didn’t order a Margherita — I had selected two “Create Your Own” pizzas. He said that’s what was showing on the system, but I insisted I selected two custom pizzas. He said he would check, but then returned and said the manager was there, and they couldn’t remake the pizzas. I tried to explain politely that I had definitely selected two custom pizzas. I suggested that, at the very least, they could add all the toppings on the Margherita and put it back in the oven for a few minutes. While we were discussing, another staff member, possibly a delivery driver, approached and asked what was going on. I explained the situation calmly. He immediately told me to log in to my account, saying I must have created one. I said I didn’t recall creating an account or setting a password. He kept insisting that you can’t order without an account. I replied, “If I didn’t set a password, how am I supposed to log in?” He then said, “Don’t think I’m a kid, bro. You did create an account. Calm down, don’t shout, I’m trying to help you.” That really annoyed me because I was already speaking very calmly and respectfully. Still, I stayed calm and explained again that I just wanted to sort it out. He then said, “Wait, I’ll help you reset the password.” I agreed, and when we reset it, I logged in and showed him that I had selected two “Create Your Own” pizzas — but apparently, no toppings were selected on one of them. I was sure I had selected toppings, but it didn’t reflect on their end. I tried explaining that it didn’t make sense for me to select a custom pizza with no toppings — if I had wanted a plain Margherita, I would have just chosen one. Also, they had my phone number — they could have called to confirm if there was any confusion instead of just assuming. I suggested again to simply add the toppings and reheat the pizza for a bit, but they refused at first. They offered me a free brownie instead, but I declined. I asked for a refund, but they said that wasn’t possible either. When I once again asked if they could just add the toppings and reheat the pizza, the delivery guy hesitated, saying he wasn’t sure if it would be okay. I said I was fine with it and just wanted my pizza fixed. As someone who has worked in coffee shops and customer service roles myself, I know that even if a mistake is the customer’s fault, the store should try everything they can to make it right — especially when it’s something minor and easy to fix. Mistakes happen, but the way the staff handled the situation was terrible. They made it feel like I was lying and treated me as if I was causing a scene when I wasn’t. Overall, the pizza itself tasted great, and the final one they fixed was fine. But the poor customer service completely ruined the experience for me. I won’t be going back there again, purely because of how badly they handled the situation

Ordered a pizza came on time had a little too much peri drizzle but was tasty

Good pizza, delivered early, cheerful driver.

I tried to communicate with the guy on the phone but he literally doesn’t understand English at all and he just hangs up when he gets bored.

Forgot my sauce my only complaint

It's very delicious Pizza 🍕 and fastly delivery

Delivery gentle man was on time and was very kind

Delivery driver was so well mannered and food was on time so great 👍

My daughter just put in an order , she received it over an hour late , and things missing off the order and also wrong wrap was sent . Also rude on the phone when she called to see where they were. Would definitely not use these again. Would not recommend

Didn’t turn up waiting for refund still havent provided it not happy

Accepted my order and did not deliver

The cheesy bites were identical to restaurant style dough balls, the food was hot and everything was for a great price. The staff is incredibly sweet :)

Left all my sauces behind so the pizza was cold by the time they re delivered, and the pizza wasn’t great

Just annoyingly late. I called but they didn't offer any compensation for it being so late. They said it would be 2 mins on the phone, got here 15 mins after that call. Pizza was stuck to the roof of the box.

Excellent taste. Great delivery service.

tasty food ,friendly delivery driver, hot food enough, chicken wings very nice 5star

Absolutely amazing hot food arrives early without a fail. Lovely delivery guy so happy and polite. Happy customer as usual

We didn’t mind that it was late but the app said it had been delivered about 10 mins before it actually arrived

Driver was a nice guy delivered early and was polite

Great just forgot the fanta i ordered

Very good, timing and good quality tastes fresh

Wrong items were sent and food was belayed causing it to be cold.

Made a pre order but was still late. 3 choc cookies were missing. I called and was told they would be brought over but they were not. The kids were really disappointed as they were looking forward to it. First time ordering and wont be coming back.

It’s been my 4th time ordering from caprinos and everytime they get better and better

From the picture provided to what actually came is very different. The picture showed a small drizzle of sauce over the pizza, but mine was completely covered so I could taste anything else on the pizza. I also put a request in the notes section to not have any onions which sadly was ignored. I used this place multiple times and have always had a good experience but I think this will be my last

it was but the chocolate pizza was nasty

brilliant, was quicker than estimated, lovely and hot. friendly delivery driver. all around a great delivery

Piping hot pizza on delivery. Always great food

driver was very friendly and helpful

The food was inedible. Fries were still frozen inside, so have had to bin the food. It was also extremely late, and the restaurant were not helpful.

Any place that delivers good at 3am is 5 stars

Great food delivery was quick as well

Good pizza and chicken strips enjoyed

Pizza overcooked which was disappointing but the cheesy garlic bread & wings were lovely. Nice polite delivery driver.

Cane exactly the time I ordered for, lovely delivery driver who was polite, food was piping hot even tho I’m 2 towns away, best pizza round here by far and will be ordering again, thanks guys

Friendly delivery driver and good discount.

I ordered at 4:1 and was warned delivery time was 35 - 50 minutes. Rather than as soon as possible I chose the next option of 5:10.pm . We required the pizzas for a 30 min break in parents evening from 5:15 to 5:45. The Pizzas arrived late at 5:35 .

Order says it’s been delivered and it hasn’t. It’s now well over the estimated delivery time.

Yum! Good delivery time, friendly driver. No complaints.

The delivery driver did apologise and the traffic in Aylesbury is particularly bad at the moment due to various road closures and roadworks so it is understandable.

always great customer service, food was great as always

Amazing service!!! Extra garlic bread side was added when the order was a little late

Naughty scran for a filthy hangover. Chocolate stuffed churros #todie4 . So nice #loved #willorderagain

Pizzas arrived hot, all tasted great.

Fantastic food, delivery was on time and great value. Highly recommended

Food was amazing, great value and open late til 3am. Delivery was on time, considering I live 6 miles away the food was still hot! Highly recommended, thank you!

Food was delicious. Highly recommend.👍🏻

Tasty, good value, especially with stamp card discount. Thanks!

We ordered a Tandoori hot at the start of this month and it was brilliant. Reasonably priced too.

Lovely food and kind polite delivery person, thank you

pizza was undercooked to the point it tasted like chewing dough

Good food and great delivery service driver has always been punctual, polite and well mannered.

Pizza was great really well cooked and size is perfect. Had no chocolate fudge left and informed me if carrot cake was ok and that was super delicious

Lovely pizza very quick delivery time and extremely good value

Zero out of ten, said it had been delivered but never was. Then failed to answer any call. Would not recommend

Delivery service was perfect and on time, but pizza was just OK, that’s it.

great food and a lovely delivery driver!

Great food, piping hot and quick delivery

Great Pizzas, loverly and hot when delivered

Always on point , regularly order every weekend

Great tasting pizza loads better than Dominos

Came to see some friends as I travelled from Leeds . On the way home I stopped to eat here . Amazing food , freshly cooked pizza , will definitely be back soon!

Something in the pizza didn't taste quite right, almost like there was a faint hint of spices in one of the ingredients. It didn't affect the cheese bites though so something in the tomato base maybe?

Brilliant, ordered on justeat. Shawarma blast is tempting.

Excellent food, fast and very affordable food. Would highly recommend the donna meat pizza.

the cheese in the stuffed crust was almost non existent, a extra paid option was almost not there

The warp and chicken were perfect but the chips needed to be cooked longer

Amazing and Generous! We accidentally ordered to wrong and they still delivered to us at no added cost. Thanks again !!

Very Nice pizza and polite delivery. Thank you

delivery very fast.Our pizzas arrived warm. High recommended

Always on time and always lovely food very polite staff and always get a free item! Thanks

Good pizza and quick delivery. Unfortunately missing the carrot cake and can't flag it up.

Ordered very late, the food was still on point and will be ordering again. Will be my regulars from now ✨✨✨✨

Friendly driver, food arrived super hot!

Good food as always. I looooove the pizzas.

Best pizza in aylesbury, best stuffed crust, really professional and kind staff and delivery driver :)

Food arrived late. The order included burnt wings, and when I called the restaurant to address the issue, the person on the phone was extremely rude. He didn’t allow me to explain the situation, interrupted me, and eventually hung up. He offered to send another portion of wings as a replacement for the burnt ones, but the replacement never arrived.

Pathetic service I ordered through Just Eat for delivery, which arrived late. The order included burnt wings, and when I called the restaurant to address the issue, the person on the phone was extremely rude. He didn’t allow me to talk, interrupted me, and eventually hung up. He offered to send another portion of wings as a replacement for the burnt ones, but the replacement never arrived. Not recommended at all

Great pizza and good collection deals!